Try our new research platform with insights from 80,000+ expert users
PeerSpot user
None at a tech company with 10,001+ employees
Real User
Much better and more reliable than Microsoft Teams and WebEx, but has occasional problems with latency, audio or visual quality
Pros and Cons
  • "The solution is much better and more reliable than Microsoft Teams or Webex."
  • "There are occasional latency, sound and audio quality difficulties."

What is our primary use case?

I use my Mac to conduct Zoom meetings with those who are interested, which runs on my browser. 

What needs improvement?

I have come across the run of the mill issues which someone would expect to find with these communication solutions. There are occasional latency, sound and audio quality difficulties. 

The solution is good, but it's not perfect.

A big feature I wish to see would involve the ability to attach documents while conducting a session. 

For how long have I used the solution?

I have been using Zoom for around a year-and-a-half.

Which other solutions did I evaluate?

The solution is much better and more reliable than Microsoft Teams or Webex.

I am not the one in charge of the decisions. People, such as recruiters and hiring managers, are the ones who make the decision to conduct a one-on-one meeting. Nowadays, these things are done remotely and the people, at turns, may specify Zoom, Microsoft Teams or Webex. This can vary. I deal with all of these solutions. 

Buyer's Guide
Zoom
November 2024
Learn what your peers think about Zoom. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
831,071 professionals have used our research since 2012.

What other advice do I have?

I believe that Zoom is deployed in the cloud.

We provide software as a service.

I rate Zoom around a seven out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Adam Vizogrod - PeerSpot reviewer
Account Management Leader at AlgoSec
Real User
Top 10
Performs better than competitors and has a user-friendly interface
Pros and Cons
  • "Compared to Teams, Zoom's performance and user interface are better. This is especially the case when you're doing any kind of online presentation, PowerPoint, or team demo. I think Zoom is much more user friendly."
  • "If Zoom could be more secure, that would be better. Security is always a highly sensitive matter for everyone today."

What is our primary use case?

There are upwards of 200 people in my organization using Zoom for video conferencing.  

What is most valuable?

Compared to Teams, Zoom's performance and user interface are better. This is especially the case when you're doing any kind of online presentation, PowerPoint, or team demo. I think Zoom is much more user friendly. I don't know the level of security of Zoom, but it underwent a CSO test and was approved, so the level of security is good enough for us to use it. Since we are dealing with cyber security, I think it should be well secured.

What needs improvement?

If Zoom could be more secure, that would be better. Security is always a highly sensitive matter for everyone today. 

For how long have I used the solution?

I've been using Zoom for five or six years.

How are customer service and support?

We've had no issues with Zoom that required us to contact technical support.

How was the initial setup?

Installing Zoom is very straightforward. It only took a couple of minutes. 

What's my experience with pricing, setup cost, and licensing?

I don't know what the price for Zoom is. It's a company license, so I don't know anything about pricing.

What other advice do I have?

I rate Zoom nine out of 10. I would recommend it to others.


Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Zoom
November 2024
Learn what your peers think about Zoom. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
831,071 professionals have used our research since 2012.
reviewer1112451 - PeerSpot reviewer
Senior Manager at a tech services company with 11-50 employees
Real User
Reliable and easy to navigate with easy access to lots of great functionalities
Pros and Cons
  • "The solution is easy to navigate."
  • "The solution needs to have a feature that allows you to take over another person's screen. right now, that's not possible. This is important for our purposes due to the act that we are often using the solution to troubleshoot issues for our clients. If we could just take over their screen and go in and fix issues, it would make troubleshooting infinitely easier."

What is our primary use case?

I primarily use the solution for business meetings and occasionally for some personal events as well.

What is most valuable?

The solution is very reliable. I've never had issues with the video or audio.

The solution is easy to navigate.

It's very easy to find the functionalities I need when I am using it.

The product makes it easy to invite people to the meetings.

It offers great collaboration functionality.

What needs improvement?

The solution needs to have a feature that allows you to take over another person's screen. right now, that's not possible. This is important for our purposes due to the act that we are often using the solution to troubleshoot issues for our clients. If we could just take over their screen and go in and fix issues, it would make troubleshooting infinitely easier.

The solution should also make it easier to be able to share material with each other during the meetings.

If the flexibility could improve, so there aren't disruptions during meetings, that would be great. Occasionally we get a frozen page. However, that may be network or connectivity issues on our end.

For how long have I used the solution?

While I did occasionally use Zoom before COVID-19, due to participation in events organized by our software partner, I've only really begun to use it regularly this year, after we had to socially distance.

What do I think about the stability of the solution?

The stability is great. It's reliable. The audio and video always work. There's no bugs or glitches. It doesn't crash either.

What do I think about the scalability of the solution?

The scalability is fine. If users need to scale the solution, they can do so easily. You can have many people on one call.

Which solution did I use previously and why did I switch?

We also use Skype. Both Skype and Zoom have been very useful to us during COVID social distancing requirements.

The product is very reminiscent of Skype. I prefer both Zoom and Skype to Microsoft Teams, which I dislike. Teams is more difficult to use and to invite people to meetings. Skype and Zoom, for example, are easy to navigate to the functionalities I need.

I also do not like WebEx, which I have also used in the past. Webex takes control of my camera sometimes without explicitly stating so, and this is an unpleasant experience for me. Zoom never does this.

How was the initial setup?

I don't have much to say about the initial implementation. I always just use the web application, and, in that sense, there really isn't a setup of deployment of the product. It's just a website you go to utilize the services.

In my past experience using WebEx and Skype, however, I recall their setups to be quite easy and relatively quick. I imagine Zoom is very much the same.

What other advice do I have?

We're just Zoom customers. We don't have any special business partnership with the company.

I'm using the group application and I believe it's the latest version of the solution that I always access. I don't have it downloaded onto my PC.

Due to COVID, I've had to organize sessions on my own. Before COVID, I was only invited to sessions. It's only been recently that I've had to get to know all the functionality of to solution and processes behind inviting other people to meetings, etc.

I would advise other users to simply use the web application of the solution and to avoid downloading anything onto your desktop.

I'd rate the solution nine out of ten. I really like the solution. It has great useability.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Senior Consultant at ZILKER TECHNOLOGY LLC
Consultant
made organizing conferences quite easy, we can record and replay the total meeting

What is our primary use case?

I use it for conferencing. I use it in Mac as well as Windows. Also, I organise video and audio conferences.

How has it helped my organization?

It has made organizing conferences quite easy. We can record and replay the total meeting. Also, when organizing team meetings, there is an option to mute all users and have a chairperson.

What is most valuable?

  • Recording option — we can replay it later.
  • Chat, in the case of group meetings
  • Raising a hand to notify the chair that we have some things to share
  • Video ability
  • Screen share.

What needs improvement?

I like this solution as such. Maybe taking some steps over reducing bandwidth usage in case of video conference could be good. Also, filtering noise in case of audio. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Suresh Bora - PeerSpot reviewer
IT Infrastructure Lead at iConnect IT Business Solutions DMCC
Real User
Top 5
Scalable and stable with simple setup
Pros and Cons
  • "The solution is stable and scalable."
  • "Zoom lacks dashboards, more could be included."

What is our primary use case?

We use Zoom to connect with our customers, to hold sales sessions and pre-technical sessions.

What is most valuable?

The solution is stable and scalable. 

What needs improvement?

Zoom lacks dashboards, I think more could be included. 

For how long have I used the solution?

I've been using this solution for two years. 

Which solution did I use previously and why did I switch?

We previously used Teams. 

How was the initial setup?

The initial setup is straightforward, we did it in-house and currently have five users in the company. 

What's my experience with pricing, setup cost, and licensing?

We pay an annual license fee. 

What other advice do I have?

I rate this solution eight out of 10. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Real User
Mature platform, easier to install than some competitors
Pros and Cons
  • "Another advantage of Zoom is that it is easier to link a person that is not a Zoom user than it is with WebEx."
  • "We have had some quality and lagging issues with video regardless of connection quality."

What is our primary use case?

My primary use case for Zoom is for contacting clients, suppliers, and even colleagues. We were working at a distance with some people.

What is most valuable?

One of the most valuable advantages of Zoom is that it is a bit easier to install than Microsoft Teams or WebEx by Cisco, for example. Another advantage of Zoom is that it is easier to link a person that is not a Zoom user than it is with WebEx.

Overall, Zoom is a very mature platform. The only issues and glitches we have every had with it were related to Wi-Fi quality. For example, we can run into problems when a colleague is working on a low-quality Wi-Fi connection. Also, we try to use headsets in our meetings and this can create a problem, but that again is not an issue with the platform itself. 

What needs improvement?

We have had some quality and lagging issues with video regardless of connection quality. We would experience things like poor audio quality or a choppy connection, but that was with older versions of Zoom. 

For how long have I used the solution?

I started using Zoom 10 years ago. 

What do I think about the stability of the solution?

Zoom is fairly stable.

What's my experience with pricing, setup cost, and licensing?

We pay a per-seat monthly fee for keeping the license.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1734405 - PeerSpot reviewer
Head Channel and Capacity at a computer software company with 201-500 employees
Real User
Beneficial packages and access by shared link
Pros and Cons
  • "There is no installation, you can give someone a link to the chat and they can access the chat through the link."
  • "The solution could improve by being more secure."

What is our primary use case?

We use Zoom for virtual meetings.

What needs improvement?

The solution could improve by being more secure.

For how long have I used the solution?

I have been using Zoom for approximately one year.

What do I think about the scalability of the solution?

We have approximately 10 people in my organization that use this solution on a regular basis.

How was the initial setup?

There is no installation, you can give someone a link to the chat and they can access the chat through the link.

What's my experience with pricing, setup cost, and licensing?

We have subscribed to a package for Zoom and it is a monthly payment.

What other advice do I have?

I would recommend this solution to others

I rate Zoom an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1699782 - PeerSpot reviewer
Account Executive at a tech services company with 10,001+ employees
Real User
More user friendly than most of its competitors
Pros and Cons
  • "like Zoom because it's a very simple program. We have more success using Zoom with clients, partners, and everybody else. Everybody seems to be able to get Zoom. Some people struggle with Teams."
  • "Zoom isn't well integrated with anything else. Obviously, it's integrated enough to be able to set an appointment or schedule a Zoom meeting."

What is our primary use case?

We use Zoom and Teams for different corporate communications functions. Zoom is our standalone platform for meetings. We use Teams for internal chatting and when we need some integrated functions. 

How has it helped my organization?

I like Zoom because it's a very simple program. We have more success using Zoom with clients, partners, and everybody else. Everybody seems to be able to get Zoom. Some people struggle with Teams.

What is most valuable?

I think Zoom is more user-friendly than most of its competitors. It's simple. I think Teams can be more restrictive.

What needs improvement?

Zoom isn't well integrated with anything else. Obviously, it's integrated enough to be able to set an appointment or schedule a Zoom meeting.

For how long have I used the solution?

I've been using Zoom for two years.

What do I think about the stability of the solution?

I have no issues with Zoom at all. I would rate Zoom best, Teams next, and Webex is a pain.

What do I think about the scalability of the solution?

I haven't used Zoom for large meetings, but I've seen calls with hundreds of people.

How was the initial setup?

Zoom setup is the simplest.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user