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reviewer1734894 - PeerSpot reviewer
Cyber Security Consultant at a consultancy with 11-50 employees
Real User
Free, stable, and easy to install and use
Pros and Cons
  • "Screen sharing is valuable. It is very easy to install, and there are 45 minutes free of charge."
  • "In some cases, I am not able to have a special background during the conversation. It could be because my device is not powerful enough, but I am not able to share a properly designed background. I am having problems setting up my virtual background. It is very easy to set up a virtual background during the conversation with Microsoft Teams, and that's why I like Microsoft Teams, but with Zoom, I find it difficult. I am not able to set up my virtual background very easily. They can look into this area and then see how to improve it."

What is our primary use case?

We use it for virtual meetings, sharing documents, and conferencing.

What is most valuable?

Screen sharing is valuable. It is very easy to install, and then there are 45 minutes free of charge. 

It is also very stable. It is a very simple and very easy-to-use tool for conversation with other people.

What needs improvement?

In some cases, I am not able to have a special background during the conversation. It could be because my device is not powerful enough, but I am not able to share a properly designed background. I am having problems setting up my virtual background. It is very easy to set up a virtual background during the conversation with Microsoft Teams, and that's why I like Microsoft Teams, but with Zoom, I find it difficult. I am not able to set up my virtual background very easily. They can look into this area and then see how to improve it.

It is just for meetings and conversations. It does not have any collaboration or integration with other software that we are using. When you use Microsoft solutions, you can work with a lot of things. You can define your folders. In Office 365, you have folders, and you can use Word, Excel, etc. During your discussion, you can have a structure to keep your files related to your team organized, but Zoom is just for conversation.

For how long have I used the solution?

I have been using this solution for three or four years.

Buyer's Guide
Zoom
November 2024
Learn what your peers think about Zoom. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
823,875 professionals have used our research since 2012.

What do I think about the stability of the solution?

It is very stable.

How are customer service and support?

I have never contacted their support team.

Which solution did I use previously and why did I switch?

I have used WebEx, but I don't like WebEx. I also use Zoho Meeting, and I prefer it over other solutions. They have email and a lot of other things. I don't have any problems with it.

Google also offers a whole package for documents, spreadsheets, email, etc. Everything is linked together, whereas Zoom doesn't have such integrations, but Zoom is still useful for personal use or personal groups. One thing I'm not sure about is the coverage in terms of the countries where it can be used. Some of the packages, such as from Google, cannot be used in certain countries, but for Zoom, I'm not sure if there are some restrictions in other countries. In my environment, I can use Zoom to interact with customers.

How was the initial setup?

It is straightforward.

What about the implementation team?

I could do it on my own. No technical assistance was required.

What's my experience with pricing, setup cost, and licensing?

I am using the free version.

What other advice do I have?

It is good for personal usage, but for work, it is not my first choice. There are many choices for work environments.

I would rate it an eight out of 10.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1302477 - PeerSpot reviewer
Project specialist at a insurance company with 1,001-5,000 employees
Real User
Easy to use and has nice features for virtual meeting rooms
Pros and Cons
  • "This is the easiest product to use for videoconferencing."
  • "I like to see the whole screen and sometimes, it is difficult to hide the speaker's picture or my own picture from the forefront of the Zoom screen."

What is our primary use case?

I primarily use Zoom for webinars and virtual classes.

At the beginning of the pandemic, we started using Zoom for work. After some time, we switched to Microsoft Teams for that purpose. We talk to our providers using Zoom but it is not common.

This is deployed in a Linux environment.

What is most valuable?

I like the virtual meeting rooms in this product. They are very good and have very nice features.

This is the easiest product to use for videoconferencing.

What needs improvement?

The interface could use some improvement. I like to see the whole screen and sometimes, it is difficult to hide the speaker's picture or my own picture from the forefront of the Zoom screen.

For how long have I used the solution?

I have been using Zoom for approximately two years, since 2019.

What do I think about the stability of the solution?

Zoom is a very stable product.

Which solution did I use previously and why did I switch?

I did not use another similar product prior to Zoom.

I also use Microsoft Teams. We changed to Teams for work but I still use Zoom here and there.

How was the initial setup?

Downloading and installing Zoom was very easy to do. It did not take a long time.

What's my experience with pricing, setup cost, and licensing?

I use the free version of Zoom that is available for download.

What other advice do I have?

Overall, I really like Zoom and it has everything that we need. The only complaint I have is about the interface.

I would rate this solution a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Zoom
November 2024
Learn what your peers think about Zoom. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
823,875 professionals have used our research since 2012.
reviewer1453032 - PeerSpot reviewer
PSS at a computer software company with 1,001-5,000 employees
Real User
Good desktop application that works exactly how you need it to
Pros and Cons
  • "Zoom is scalable, it can handle meetings with lots of delegates."
  • "In the next release, I would like to see an easily accessible bandwidth feature so that you can see how much data you've used on a particular call."

What is our primary use case?

My primary use is for virtual meetings and one-on-one communication.

What needs improvement?

In the next release, I would like to see an easily accessible bandwidth feature so that you can see how much data you've used on a particular call.

For how long have I used the solution?

I've been using Zoom for the last two years.

What do I think about the stability of the solution?

The product works, it's stable.

What do I think about the scalability of the solution?

Zoom is scalable, it can handle meetings with lots of delegates.

How was the initial setup?

The initial setup is really simple and can be installed in a couple of minutes - a rank novice could do it.

What other advice do I have?

The desktop application works nicely, and I would recommend the product for other people. I would give it a score of eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
MCT at ParaSoft SRL
Real User
Easy to use with an intuitive interface and good scalability
Pros and Cons
  • "The interface is very intuitive. It's very easy to use."
  • "In the free version, you are restricted to just 40-minute meetings, however, it is free, and therefore you can't ask for too much. It's still okay."

What is our primary use case?

We primarily use the solution to conferencing for meetings. We simply use it for video conferences. 

What is most valuable?

I really like its ability to handle large meetings. Zoom has is the capability to support many individuals in one meeting at a time. With Teams, we are limited to 250 users and Zoom allows us to add more people than that to the meeting.

The interface is very intuitive. It's very easy to use. 

It's a great tool. The product has great sound and video quality.

The installation process is very simple.

What needs improvement?

I don't use the solution very often. Therefore, I can't speak to dealing with any missing features.

In the free version, you are restricted to just 40-minute meetings, however, it is free, and therefore you can't ask for too much. It's still okay.

It would be nice if they could add collaboration tools. With Microsoft Teams, for example, you can work directly on a document when you are on a call. It would be nice if you could do something similar on Zoom.

What do I think about the stability of the solution?

The solution is very stable. There are no bugs or glitches. It doesn't crash or freeze. It's reliable and the quality is good.

What do I think about the scalability of the solution?

The solution can scale in the sense that you can add many people to one call. It's better than, for example, Microsoft Teams

How are customer service and support?

I've never dealt with technical support. I haven't had any reason to contact that. Therefore, I cannot speak to how helpful or responsive they would be.

Which solution did I use previously and why did I switch?

Our office use is using Microsoft Teams.

Zoom works better for when you need many people in one meeting. 

The only reason we use Teams instead of Zoom is we have Microsoft in our business and we have to use it.

How was the initial setup?

The initial setup is very simple and straightforward. It's not overly complex or difficult. To deploy the solution takes one or two minutes. The package is very small. The software download is 10 or 20 minutes or something like that. It is a very short time.

What's my experience with pricing, setup cost, and licensing?

We don't pay for licenses. When our clients are using Zoom, we must use the free version.

I'm not sure how much the paid version costs.

What other advice do I have?

We are just a Zoom customer and end-user.

Last week, I updated the solution, and therefore am on the latest version of the product. However, I don't know the exact version number I am now on.

During the pandemic, we really did use Zoom a lot. 

It's very easy to use. It is very stable. It has good quality. You can use it with any device. It's a great tool. I've had a great experience with it overall. 

I would rate it at a nine out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1169136 - PeerSpot reviewer
Accounting Manager at a legal firm with 51-200 employees
Real User
Beneficial functionality and convenient to use
Pros and Cons
  • "Zoom is very convenient to use and the basic functions work well for us."
  • "Zoom could improve by allowing multiple users to share their screens at the same time."

What is our primary use case?

We use Zoom in our organization for internal meetings.

What is most valuable?

Zoom is very convenient to use and the basic functions work well for us.

What needs improvement?

Zoom could improve by allowing multiple users to share their screens at the same time.

We have been satisfied with the basic functions, but if we want something more robust to emulate the office environment that you can see different screens, raise your hands, and have pop-up questions everyone can see. Zoom could improve on these features to make it more like a chat room.

For how long have I used the solution?

I have been using Zoom for approximately six months.

What other advice do I have?

I rate Zoom an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Sadam Kherisat - PeerSpot reviewer
Technology Consultant- Networking Services at STS
Real User
Stable and easy to install, but performance could be better
Pros and Cons
  • "The installation was easy."
  • "The performance could be better."

What is our primary use case?

We use the solution for virtual meetings. 

What needs improvement?

The performance could be better. 

For how long have I used the solution?

We have been using Zoom for a few months.

What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

I cannot say for certain if the solution is scalable. 

How are customer service and support?

We have not had occasion to contact technical support. 

Which solution did I use previously and why did I switch?

Before using Zoom we used Cisco Webex. 

How was the initial setup?

The installation was easy, although I do not recall how long it took. 

What's my experience with pricing, setup cost, and licensing?

We do not incur any licensing costs, as we use the free version. 

What other advice do I have?

As we use another collaboration tool, I believe there to be a couple of users making use of the solution in our organization. 

I would not recommend the solution to others. 

I rate Zoom as a six out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Adam Vizogrod - PeerSpot reviewer
Account Management Leader at AlgoSec
Real User
Top 10
Performs better than competitors and has a user-friendly interface
Pros and Cons
  • "Compared to Teams, Zoom's performance and user interface are better. This is especially the case when you're doing any kind of online presentation, PowerPoint, or team demo. I think Zoom is much more user friendly."
  • "If Zoom could be more secure, that would be better. Security is always a highly sensitive matter for everyone today."

What is our primary use case?

There are upwards of 200 people in my organization using Zoom for video conferencing.  

What is most valuable?

Compared to Teams, Zoom's performance and user interface are better. This is especially the case when you're doing any kind of online presentation, PowerPoint, or team demo. I think Zoom is much more user friendly. I don't know the level of security of Zoom, but it underwent a CSO test and was approved, so the level of security is good enough for us to use it. Since we are dealing with cyber security, I think it should be well secured.

What needs improvement?

If Zoom could be more secure, that would be better. Security is always a highly sensitive matter for everyone today. 

For how long have I used the solution?

I've been using Zoom for five or six years.

How are customer service and support?

We've had no issues with Zoom that required us to contact technical support.

How was the initial setup?

Installing Zoom is very straightforward. It only took a couple of minutes. 

What's my experience with pricing, setup cost, and licensing?

I don't know what the price for Zoom is. It's a company license, so I don't know anything about pricing.

What other advice do I have?

I rate Zoom nine out of 10. I would recommend it to others.


Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1112451 - PeerSpot reviewer
Senior Manager at a tech services company with 11-50 employees
Real User
Reliable and easy to navigate with easy access to lots of great functionalities
Pros and Cons
  • "The solution is easy to navigate."
  • "The solution needs to have a feature that allows you to take over another person's screen. right now, that's not possible. This is important for our purposes due to the act that we are often using the solution to troubleshoot issues for our clients. If we could just take over their screen and go in and fix issues, it would make troubleshooting infinitely easier."

What is our primary use case?

I primarily use the solution for business meetings and occasionally for some personal events as well.

What is most valuable?

The solution is very reliable. I've never had issues with the video or audio.

The solution is easy to navigate.

It's very easy to find the functionalities I need when I am using it.

The product makes it easy to invite people to the meetings.

It offers great collaboration functionality.

What needs improvement?

The solution needs to have a feature that allows you to take over another person's screen. right now, that's not possible. This is important for our purposes due to the act that we are often using the solution to troubleshoot issues for our clients. If we could just take over their screen and go in and fix issues, it would make troubleshooting infinitely easier.

The solution should also make it easier to be able to share material with each other during the meetings.

If the flexibility could improve, so there aren't disruptions during meetings, that would be great. Occasionally we get a frozen page. However, that may be network or connectivity issues on our end.

For how long have I used the solution?

While I did occasionally use Zoom before COVID-19, due to participation in events organized by our software partner, I've only really begun to use it regularly this year, after we had to socially distance.

What do I think about the stability of the solution?

The stability is great. It's reliable. The audio and video always work. There's no bugs or glitches. It doesn't crash either.

What do I think about the scalability of the solution?

The scalability is fine. If users need to scale the solution, they can do so easily. You can have many people on one call.

Which solution did I use previously and why did I switch?

We also use Skype. Both Skype and Zoom have been very useful to us during COVID social distancing requirements.

The product is very reminiscent of Skype. I prefer both Zoom and Skype to Microsoft Teams, which I dislike. Teams is more difficult to use and to invite people to meetings. Skype and Zoom, for example, are easy to navigate to the functionalities I need.

I also do not like WebEx, which I have also used in the past. Webex takes control of my camera sometimes without explicitly stating so, and this is an unpleasant experience for me. Zoom never does this.

How was the initial setup?

I don't have much to say about the initial implementation. I always just use the web application, and, in that sense, there really isn't a setup of deployment of the product. It's just a website you go to utilize the services.

In my past experience using WebEx and Skype, however, I recall their setups to be quite easy and relatively quick. I imagine Zoom is very much the same.

What other advice do I have?

We're just Zoom customers. We don't have any special business partnership with the company.

I'm using the group application and I believe it's the latest version of the solution that I always access. I don't have it downloaded onto my PC.

Due to COVID, I've had to organize sessions on my own. Before COVID, I was only invited to sessions. It's only been recently that I've had to get to know all the functionality of to solution and processes behind inviting other people to meetings, etc.

I would advise other users to simply use the web application of the solution and to avoid downloading anything onto your desktop.

I'd rate the solution nine out of ten. I really like the solution. It has great useability.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user