We use Zoom to connect with our customers, to hold sales sessions and pre-technical sessions.
IT Infrastructure Lead at iConnect IT Business Solutions DMCC
Scalable and stable with simple setup
Pros and Cons
- "The solution is stable and scalable."
- "Zoom lacks dashboards, more could be included."
What is our primary use case?
What is most valuable?
The solution is stable and scalable.
What needs improvement?
Zoom lacks dashboards, I think more could be included.
For how long have I used the solution?
I've been using this solution for two years.
Buyer's Guide
Zoom
March 2025

Learn what your peers think about Zoom. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
844,944 professionals have used our research since 2012.
Which solution did I use previously and why did I switch?
We previously used Teams.
How was the initial setup?
The initial setup is straightforward, we did it in-house and currently have five users in the company.
What's my experience with pricing, setup cost, and licensing?
We pay an annual license fee.
What other advice do I have?
I rate this solution eight out of 10.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.

EMEA CLoud Technology at a tech services company with 10,001+ employees
Scalable, simple implementation, and free version available
Pros and Cons
- "Zoom is a scalable solution, we have 150,000 people using it in my organization."
- "Zoom can improve the user-friendliness of the management when you are doing a webinar."
What is our primary use case?
Zoom a video conferencing tool.
What needs improvement?
Zoom can improve the user-friendliness of the management when you are doing a webinar.
For how long have I used the solution?
I have been using Zoom for approximately five years.
What do I think about the scalability of the solution?
Zoom is a scalable solution, we have 150,000 people using it in my organization.
How are customer service and support?
I have not contacted the support from Zoom.
Which solution did I use previously and why did I switch?
Previously I was using Microsoft Teams and Skype for Business.
How was the initial setup?
The initial setup of the solution is simple. It is a cloud-based solution and the client or interface is simple to install. The process takes 30 seconds.
What's my experience with pricing, setup cost, and licensing?
I use the free version of Zoom.
What other advice do I have?
I would highly recommend this solution to others.
I rate Zoom an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Zoom
March 2025

Learn what your peers think about Zoom. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
844,944 professionals have used our research since 2012.
Sales Manager IT Solutions at a tech services company with 201-500 employees
Stable and scalable video communications app; reasonably priced and easy to set up
Pros and Cons
- "Zoom is easy to set up and is a very stable video communications app."
- "Nothing extraordinary about this application, as its main use is for connecting with people on the other side of the cloud, but other users could find other Zoom features valuable."
What is our primary use case?
Zoom is used day-to-day like a mobile phone, so you can connect with your audience or customer from the other side of the screen, though there's nothing extraordinary about it.
What needs improvement?
A voice chatting feature could be added to Zoom, and its screen sharing feature could be improved, though some users will find more value in these changes more than I would.
For how long have I used the solution?
I've been using Zoom since the pandemic, so more than two years.
What do I think about the stability of the solution?
Zoom is very stable. There are times it isn't as stable, but that could be the fault of your internet connection, not the fault of the application.
What do I think about the scalability of the solution?
Zoom is scalable because they offer different packages. For example, I'm paying for Zoom, particularly a professional license for one person. I only use the professional, personal license, but you can scale up for a team or for an organization and pay for a different license type or package.
How was the initial setup?
Zoom is very easy to set up.
What's my experience with pricing, setup cost, and licensing?
If I had to rate the cost of this solution with one being the worst and ten being the best, I'll rate it a ten.
Which other solutions did I evaluate?
I evaluated Microsoft Teams, Google Meet, and GoToMeeting.
What other advice do I have?
I'm a partner of UiPath. I'm an implementer and I'm also a user of some of UiPath's products. I don't have hands-on experience with UiPath Process Mining, because here in Mexico, it is not the common. Not all companies have well-implemented ERP software such as SAP, Oracle, or Microsoft, so when you put or connect the process miner, you'll find nothing in the results. I know what a process miner is, but it's not very common here.
I have here Automation Anywhere and Blue Prism, but all the robots work the same, and the only change is the flavor. All the robots have the same capacity and the same level of trustworthiness. The only difference between UiPath and the rest of the competitors is that UiPath's first robot: the Attended Robot, is cheaper than other robots. Its price is the only real difference in the market.
I only specialize in RPA (robotic process automation).
I also use other tools, e.g. web meeting solutions such as Zoom and Microsoft Teams. I have an account in Zoom.
Zoom is deployed on-premises in our organization. It's on-premise: on every laptop and on every desktop.
My usage of Zoom is low, e.g. I just use it to talk with two or three people on the other side of the cloud. I have not used it for other purposes. I know it has a webcast or video webinar feature, and it's not common for me to use that. Other users may see the difference with using Zoom vs another application and be able to mention valuable features of Zoom, but in my case, I'm unable to. I also don't have any idea on what could be improved in Zoom.
I never had to call technical support.
My partner recommended Zoom to me, but when you have to talk or connect with other people, you'll always say to connect through Zoom, Teams, Google Meet, or GoToMeeting. Zoom is recommended by everyone, though, and always comes out of everyone's mouth. Everybody knows Zoom.
My overall rating for this product is an eight out of ten. For its cost, I'll rate it a ten.
I haven't given much thought on how my rating for this solution could increase from an eight to a ten because Zoom's current use for me is just to connect with people and nothing more.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Technical Content Writer at a computer software company with 51-200 employees
Chat function is a valuable feature
Pros and Cons
- "Zoom's content shareability and chat support are the most valuable features."
- "Zoom could use more background options."
What is our primary use case?
I use Zoom for hosting and attending webinars, Q&A, attending classes, and hosting online meetings. I use it for both my personal and business needs. Our organization has approximately 150 people that use Zoom.
What is most valuable?
Zoom's content shareability and chat support are the most valuable features.
What needs improvement?
Zoom could use more background options.
For how long have I used the solution?
I have been using Zoom for two years.
What do I think about the stability of the solution?
Zoom is a stable product.
What do I think about the scalability of the solution?
Zoom is a scalable solution.
How was the initial setup?
Zoom is cloud based so the setup is straightforward and can be done without support.
What about the implementation team?
I implemented Zoom myself.
What other advice do I have?
We will continue to use Zoom. As the number of employees grow so will our usage of Zoom. I would rate Zoom a 9 out of 10.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Owner at JLDG
Mature platform, easier to install than some competitors
Pros and Cons
- "Another advantage of Zoom is that it is easier to link a person that is not a Zoom user than it is with WebEx."
- "We have had some quality and lagging issues with video regardless of connection quality."
What is our primary use case?
My primary use case for Zoom is for contacting clients, suppliers, and even colleagues. We were working at a distance with some people.
What is most valuable?
One of the most valuable advantages of Zoom is that it is a bit easier to install than Microsoft Teams or WebEx by Cisco, for example. Another advantage of Zoom is that it is easier to link a person that is not a Zoom user than it is with WebEx.
Overall, Zoom is a very mature platform. The only issues and glitches we have every had with it were related to Wi-Fi quality. For example, we can run into problems when a colleague is working on a low-quality Wi-Fi connection. Also, we try to use headsets in our meetings and this can create a problem, but that again is not an issue with the platform itself.
What needs improvement?
We have had some quality and lagging issues with video regardless of connection quality. We would experience things like poor audio quality or a choppy connection, but that was with older versions of Zoom.
For how long have I used the solution?
I started using Zoom 10 years ago.
What do I think about the stability of the solution?
Zoom is fairly stable.
What's my experience with pricing, setup cost, and licensing?
We pay a per-seat monthly fee for keeping the license.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Head Channel and Capacity at a computer software company with 201-500 employees
Beneficial packages and access by shared link
Pros and Cons
- "There is no installation, you can give someone a link to the chat and they can access the chat through the link."
- "The solution could improve by being more secure."
What is our primary use case?
We use Zoom for virtual meetings.
What needs improvement?
The solution could improve by being more secure.
For how long have I used the solution?
I have been using Zoom for approximately one year.
What do I think about the scalability of the solution?
We have approximately 10 people in my organization that use this solution on a regular basis.
How was the initial setup?
There is no installation, you can give someone a link to the chat and they can access the chat through the link.
What's my experience with pricing, setup cost, and licensing?
We have subscribed to a package for Zoom and it is a monthly payment.
What other advice do I have?
I would recommend this solution to others
I rate Zoom an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Account Executive at a tech services company with 10,001+ employees
More user friendly than most of its competitors
Pros and Cons
- "like Zoom because it's a very simple program. We have more success using Zoom with clients, partners, and everybody else. Everybody seems to be able to get Zoom. Some people struggle with Teams."
- "Zoom isn't well integrated with anything else. Obviously, it's integrated enough to be able to set an appointment or schedule a Zoom meeting."
What is our primary use case?
We use Zoom and Teams for different corporate communications functions. Zoom is our standalone platform for meetings. We use Teams for internal chatting and when we need some integrated functions.
How has it helped my organization?
I like Zoom because it's a very simple program. We have more success using Zoom with clients, partners, and everybody else. Everybody seems to be able to get Zoom. Some people struggle with Teams.
What is most valuable?
I think Zoom is more user-friendly than most of its competitors. It's simple. I think Teams can be more restrictive.
What needs improvement?
Zoom isn't well integrated with anything else. Obviously, it's integrated enough to be able to set an appointment or schedule a Zoom meeting.
For how long have I used the solution?
I've been using Zoom for two years.
What do I think about the stability of the solution?
I have no issues with Zoom at all. I would rate Zoom best, Teams next, and Webex is a pain.
What do I think about the scalability of the solution?
I haven't used Zoom for large meetings, but I've seen calls with hundreds of people.
How was the initial setup?
Zoom setup is the simplest.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Cyber Security Consultant at a consultancy with 11-50 employees
Free, stable, and easy to install and use
Pros and Cons
- "Screen sharing is valuable. It is very easy to install, and there are 45 minutes free of charge."
- "In some cases, I am not able to have a special background during the conversation. It could be because my device is not powerful enough, but I am not able to share a properly designed background. I am having problems setting up my virtual background. It is very easy to set up a virtual background during the conversation with Microsoft Teams, and that's why I like Microsoft Teams, but with Zoom, I find it difficult. I am not able to set up my virtual background very easily. They can look into this area and then see how to improve it."
What is our primary use case?
We use it for virtual meetings, sharing documents, and conferencing.
What is most valuable?
Screen sharing is valuable. It is very easy to install, and then there are 45 minutes free of charge.
It is also very stable. It is a very simple and very easy-to-use tool for conversation with other people.
What needs improvement?
In some cases, I am not able to have a special background during the conversation. It could be because my device is not powerful enough, but I am not able to share a properly designed background. I am having problems setting up my virtual background. It is very easy to set up a virtual background during the conversation with Microsoft Teams, and that's why I like Microsoft Teams, but with Zoom, I find it difficult. I am not able to set up my virtual background very easily. They can look into this area and then see how to improve it.
It is just for meetings and conversations. It does not have any collaboration or integration with other software that we are using. When you use Microsoft solutions, you can work with a lot of things. You can define your folders. In Office 365, you have folders, and you can use Word, Excel, etc. During your discussion, you can have a structure to keep your files related to your team organized, but Zoom is just for conversation.
For how long have I used the solution?
I have been using this solution for three or four years.
What do I think about the stability of the solution?
It is very stable.
How are customer service and support?
I have never contacted their support team.
Which solution did I use previously and why did I switch?
I have used WebEx, but I don't like WebEx. I also use Zoho Meeting, and I prefer it over other solutions. They have email and a lot of other things. I don't have any problems with it.
Google also offers a whole package for documents, spreadsheets, email, etc. Everything is linked together, whereas Zoom doesn't have such integrations, but Zoom is still useful for personal use or personal groups. One thing I'm not sure about is the coverage in terms of the countries where it can be used. Some of the packages, such as from Google, cannot be used in certain countries, but for Zoom, I'm not sure if there are some restrictions in other countries. In my environment, I can use Zoom to interact with customers.
How was the initial setup?
It is straightforward.
What about the implementation team?
I could do it on my own. No technical assistance was required.
What's my experience with pricing, setup cost, and licensing?
I am using the free version.
What other advice do I have?
It is good for personal usage, but for work, it is not my first choice. There are many choices for work environments.
I would rate it an eight out of 10.
Disclosure: I am a real user, and this review is based on my own experience and opinions.

Buyer's Guide
Download our free Zoom Report and get advice and tips from experienced pros
sharing their opinions.
Updated: March 2025
Product Categories
Virtual MeetingsPopular Comparisons
TeamViewer
Webex
Skype for Business
3CX Live Chat
Cisco Meeting Server
GoToMeeting
Cisco TelePresence
Adobe Connect
Google Hangouts
GoToWebinar
Polycom RealPresence Desktop
ON24 Platform
Zoho Meeting
TrueConf Server
HCL Sametime
Buyer's Guide
Download our free Zoom Report and get advice and tips from experienced pros
sharing their opinions.
Quick Links
Learn More: Questions:
- Which is the best virtual learning platform?
- LucidChart vs LucidSpark for brainstorming sessions over Zoom
- Which product offers a better customer experience: Zoom or ON24 Platform?
- When evaluating Virtual Meetings, what aspect do you think is the most important to look for?
- What are the tools you recommend to support teleworking?
- Is there a video conferencing platform that can have a plug-in on a website?
- Why is Virtual Meetings important for companies?