We use it for virtual meetings, sharing documents, and conferencing.
Screen sharing is valuable. It is very easy to install, and then there are 45 minutes free of charge.
It is also very stable. It is a very simple and very easy-to-use tool for conversation with other people.
In some cases, I am not able to have a special background during the conversation. It could be because my device is not powerful enough, but I am not able to share a properly designed background. I am having problems setting up my virtual background. It is very easy to set up a virtual background during the conversation with Microsoft Teams, and that's why I like Microsoft Teams, but with Zoom, I find it difficult. I am not able to set up my virtual background very easily. They can look into this area and then see how to improve it.
It is just for meetings and conversations. It does not have any collaboration or integration with other software that we are using. When you use Microsoft solutions, you can work with a lot of things. You can define your folders. In Office 365, you have folders, and you can use Word, Excel, etc. During your discussion, you can have a structure to keep your files related to your team organized, but Zoom is just for conversation.
I have been using this solution for three or four years.
I have never contacted their support team.
I have used WebEx, but I don't like WebEx. I also use Zoho Meeting, and I prefer it over other solutions. They have email and a lot of other things. I don't have any problems with it.
Google also offers a whole package for documents, spreadsheets, email, etc. Everything is linked together, whereas Zoom doesn't have such integrations, but Zoom is still useful for personal use or personal groups. One thing I'm not sure about is the coverage in terms of the countries where it can be used. Some of the packages, such as from Google, cannot be used in certain countries, but for Zoom, I'm not sure if there are some restrictions in other countries. In my environment, I can use Zoom to interact with customers.
I could do it on my own. No technical assistance was required.
I am using the free version.
It is good for personal usage, but for work, it is not my first choice. There are many choices for work environments.
I would rate it an eight out of 10.