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Senior Manager at Mitrais
Real User
Stable and easy to implement with great video conferencing capabilities
Pros and Cons
  • "The ability to make video calls is the solution's most valuable aspect."
  • "I can't think of any features that are lacking."

What is our primary use case?

I primarily use the solution daily for meetings. 

Basically, our office just uses it when we need to have a meeting or have a call with a client or even a colleague in the company as well. Due to COVID, everyone is currently working from home, so we really do use it a lot.

What is most valuable?

The ability to make video calls is the solution's most valuable aspect.

What needs improvement?

The solution fulfills our needs at this time. I can't think of any features that are lacking.

For how long have I used the solution?

I've been using the solution probably for about two years now.

Buyer's Guide
Zoom
October 2024
Learn what your peers think about Zoom. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
815,854 professionals have used our research since 2012.

What do I think about the stability of the solution?

The solution is very stable. The solution itself is very simple. It doesn't have bugs and glitches. It doesn't crash and affect meetings.

What do I think about the scalability of the solution?

The solution can scale well. 

Right now, we have about 500 people in-house using the solution. Right now, everyone is using it int eh company, so I don't know if we can actually increase usage.

How are customer service and support?

We haven't had any issues with the solution so far, so we haven't had to contact them at all. I can't speak to the quality of their service.

Which solution did I use previously and why did I switch?

We're a Microsoft partner and therefore do use a lot of their products.

We did use another conference software before Zoom, however, I don't remember the name of it, and as I recall it wasn't very stable. OUr connection would often drop. The application couldn't handle the acceptance of our firewall very well and kept having problems.

How was the initial setup?

The initial setup is not complex at all. It was all very straightforward. It's quite easy.

Deployment is dead simple We just buy the license and start sending invites to meetings. There isn't any strategy needed to get started.

You only need one person for deployment and maintenance.

What about the implementation team?

We are support integrators ourselves, so we are quite capable of handling any deployment in house. We don't need the help of resellers or consultants.

What's my experience with pricing, setup cost, and licensing?

I have no idea how much we pay to use the service.

What other advice do I have?

I'm not the one who send out the invite or minutes the application itself. I simply just use it for meetings for Zoom.

It's a software solution, so every time we use it, we're using the most up to date version available.

I'd rate the solution ten out of ten. It's an excellent product.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Assistant Manager of Information Security at a energy/utilities company with 1,001-5,000 employees
Real User
Good for virtual meetings, but the security and privacy aspects need to be improved
Pros and Cons
  • "The most valuable feature is video conferencing."
  • "Zoom is an immature product that is not yet stable."

What is our primary use case?

We are using Zoom for virtual meetings.

What is most valuable?

The most valuable feature is video conferencing. 

What needs improvement?

The security needs to be enhanced. A third-party security audit needs to be completed, and the privacy clauses in their contracts need to be changed.

Zoom is an immature product that is not yet stable.

For how long have I used the solution?

 We have only been using Zoom for a short time.

What do I think about the stability of the solution?

Zoom is not a stable product. Rather, it is an immature product.

What do I think about the scalability of the solution?

This solution can be scalable but I have not used it for a huge audience so I am not sure.

Which solution did I use previously and why did I switch?

We are also using Skype for Business for our virtual meetings. Because of issues that we have discovered in Zoom, we have limited our usage of it in the company.

The reason we are using Zoom is that Skype for Business is not installed on all of our employee accounts. In the future, we will only be using Skype for Business.

What's my experience with pricing, setup cost, and licensing?

Zoom is available with an open license that can support meetings of up to 40 minutes.

What other advice do I have?

This solution works for video conferencing but it needs improvement in terms of privacy and security.

I would rate this solution a six out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Zoom
October 2024
Learn what your peers think about Zoom. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
815,854 professionals have used our research since 2012.
reviewer1734894 - PeerSpot reviewer
Cyber Security Consultant at a consultancy with 11-50 employees
Real User
Free, stable, and easy to install and use
Pros and Cons
  • "Screen sharing is valuable. It is very easy to install, and there are 45 minutes free of charge."
  • "In some cases, I am not able to have a special background during the conversation. It could be because my device is not powerful enough, but I am not able to share a properly designed background. I am having problems setting up my virtual background. It is very easy to set up a virtual background during the conversation with Microsoft Teams, and that's why I like Microsoft Teams, but with Zoom, I find it difficult. I am not able to set up my virtual background very easily. They can look into this area and then see how to improve it."

What is our primary use case?

We use it for virtual meetings, sharing documents, and conferencing.

What is most valuable?

Screen sharing is valuable. It is very easy to install, and then there are 45 minutes free of charge. 

It is also very stable. It is a very simple and very easy-to-use tool for conversation with other people.

What needs improvement?

In some cases, I am not able to have a special background during the conversation. It could be because my device is not powerful enough, but I am not able to share a properly designed background. I am having problems setting up my virtual background. It is very easy to set up a virtual background during the conversation with Microsoft Teams, and that's why I like Microsoft Teams, but with Zoom, I find it difficult. I am not able to set up my virtual background very easily. They can look into this area and then see how to improve it.

It is just for meetings and conversations. It does not have any collaboration or integration with other software that we are using. When you use Microsoft solutions, you can work with a lot of things. You can define your folders. In Office 365, you have folders, and you can use Word, Excel, etc. During your discussion, you can have a structure to keep your files related to your team organized, but Zoom is just for conversation.

For how long have I used the solution?

I have been using this solution for three or four years.

What do I think about the stability of the solution?

It is very stable.

How are customer service and support?

I have never contacted their support team.

Which solution did I use previously and why did I switch?

I have used WebEx, but I don't like WebEx. I also use Zoho Meeting, and I prefer it over other solutions. They have email and a lot of other things. I don't have any problems with it.

Google also offers a whole package for documents, spreadsheets, email, etc. Everything is linked together, whereas Zoom doesn't have such integrations, but Zoom is still useful for personal use or personal groups. One thing I'm not sure about is the coverage in terms of the countries where it can be used. Some of the packages, such as from Google, cannot be used in certain countries, but for Zoom, I'm not sure if there are some restrictions in other countries. In my environment, I can use Zoom to interact with customers.

How was the initial setup?

It is straightforward.

What about the implementation team?

I could do it on my own. No technical assistance was required.

What's my experience with pricing, setup cost, and licensing?

I am using the free version.

What other advice do I have?

It is good for personal usage, but for work, it is not my first choice. There are many choices for work environments.

I would rate it an eight out of 10.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1302477 - PeerSpot reviewer
Project specialist at a insurance company with 1,001-5,000 employees
Real User
Easy to use and has nice features for virtual meeting rooms
Pros and Cons
  • "This is the easiest product to use for videoconferencing."
  • "I like to see the whole screen and sometimes, it is difficult to hide the speaker's picture or my own picture from the forefront of the Zoom screen."

What is our primary use case?

I primarily use Zoom for webinars and virtual classes.

At the beginning of the pandemic, we started using Zoom for work. After some time, we switched to Microsoft Teams for that purpose. We talk to our providers using Zoom but it is not common.

This is deployed in a Linux environment.

What is most valuable?

I like the virtual meeting rooms in this product. They are very good and have very nice features.

This is the easiest product to use for videoconferencing.

What needs improvement?

The interface could use some improvement. I like to see the whole screen and sometimes, it is difficult to hide the speaker's picture or my own picture from the forefront of the Zoom screen.

For how long have I used the solution?

I have been using Zoom for approximately two years, since 2019.

What do I think about the stability of the solution?

Zoom is a very stable product.

Which solution did I use previously and why did I switch?

I did not use another similar product prior to Zoom.

I also use Microsoft Teams. We changed to Teams for work but I still use Zoom here and there.

How was the initial setup?

Downloading and installing Zoom was very easy to do. It did not take a long time.

What's my experience with pricing, setup cost, and licensing?

I use the free version of Zoom that is available for download.

What other advice do I have?

Overall, I really like Zoom and it has everything that we need. The only complaint I have is about the interface.

I would rate this solution a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1453032 - PeerSpot reviewer
PSS at a computer software company with 1,001-5,000 employees
Real User
Good desktop application that works exactly how you need it to
Pros and Cons
  • "Zoom is scalable, it can handle meetings with lots of delegates."
  • "In the next release, I would like to see an easily accessible bandwidth feature so that you can see how much data you've used on a particular call."

What is our primary use case?

My primary use is for virtual meetings and one-on-one communication.

What needs improvement?

In the next release, I would like to see an easily accessible bandwidth feature so that you can see how much data you've used on a particular call.

For how long have I used the solution?

I've been using Zoom for the last two years.

What do I think about the stability of the solution?

The product works, it's stable.

What do I think about the scalability of the solution?

Zoom is scalable, it can handle meetings with lots of delegates.

How was the initial setup?

The initial setup is really simple and can be installed in a couple of minutes - a rank novice could do it.

What other advice do I have?

The desktop application works nicely, and I would recommend the product for other people. I would give it a score of eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer938853 - PeerSpot reviewer
Regional Sales Director - India & Middle East at a computer software company with 201-500 employees
Real User
Stable, secure, and easy to use
Pros and Cons
  • "The most valuable feature is how stable Zoom is. Compared to other collaboration tools, I haven't seen Zoom crash often. Zoom is also better in terms of security. From a usability perspective, a user's perspective, the overall experience of using Zoom is very good. It's a simple, fast, very seamless solution, and pretty lightweight."
  • "Zoom could be improved by adding more third-party integrations. They should also work on their virtual backgrounds. I think these could be more professional and creative."

What is our primary use case?

My primary use case is for virtual meetings. 

What is most valuable?

The most valuable feature is how stable Zoom is. Compared to other collaboration tools, I haven't seen Zoom crash often. Zoom is also better in terms of security. From a usability perspective, a user's perspective, the overall experience of using Zoom is very good. It's a simple, fast, very seamless solution, and pretty lightweight. 

What needs improvement?

Zoom could be improved by adding more third-party integrations. They should also work on their virtual backgrounds. I think these could be more professional and creative. 

For how long have I used the solution?

I have been using Zoom for over two years. 

What do I think about the stability of the solution?

Zoom is very stable. The performance is much better compared to similar collaboration tools. 

How are customer service and support?

I have never directly contacted Zoom's technical support. My organization has a centralized IT team. 

Which solution did I use previously and why did I switch?

Before switching to Zoom, I used Skype for Business. Skype for Business was very heavy, unstable, and difficult to use. It consumed a lot of memory and the overall experience wasn't very nice. 

As an organization, we sometimes use Microsoft Teams as well, but I always prefer using Zoom. The interface is very simple and elegant. 

How was the initial setup?

The installation was a breeze. 

What about the implementation team?

I implemented through an in-house team. 

What's my experience with pricing, setup cost, and licensing?

There is a license to pay for, but my company takes care of that. I don't actually spend anything. 

What other advice do I have?


There are over 200 people in my organization using Zoom. As for maintenance, there are periodic updates from time to time, but there aren't a lot of operational challenges. It's purely cloud-based, which adds great value, and there are no challenges in maintaining it. 

I would rate Zoom an eight out of ten. I recommend it to anyone who wants to start using it.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1169136 - PeerSpot reviewer
Accounting Manager at a legal firm with 51-200 employees
Real User
Beneficial functionality and convenient to use
Pros and Cons
  • "Zoom is very convenient to use and the basic functions work well for us."
  • "Zoom could improve by allowing multiple users to share their screens at the same time."

What is our primary use case?

We use Zoom in our organization for internal meetings.

What is most valuable?

Zoom is very convenient to use and the basic functions work well for us.

What needs improvement?

Zoom could improve by allowing multiple users to share their screens at the same time.

We have been satisfied with the basic functions, but if we want something more robust to emulate the office environment that you can see different screens, raise your hands, and have pop-up questions everyone can see. Zoom could improve on these features to make it more like a chat room.

For how long have I used the solution?

I have been using Zoom for approximately six months.

What other advice do I have?

I rate Zoom an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Adam Vizogrod - PeerSpot reviewer
Account Management Leader at AlgoSec
Real User
Top 10
Performs better than competitors and has a user-friendly interface
Pros and Cons
  • "Compared to Teams, Zoom's performance and user interface are better. This is especially the case when you're doing any kind of online presentation, PowerPoint, or team demo. I think Zoom is much more user friendly."
  • "If Zoom could be more secure, that would be better. Security is always a highly sensitive matter for everyone today."

What is our primary use case?

There are upwards of 200 people in my organization using Zoom for video conferencing.  

What is most valuable?

Compared to Teams, Zoom's performance and user interface are better. This is especially the case when you're doing any kind of online presentation, PowerPoint, or team demo. I think Zoom is much more user friendly. I don't know the level of security of Zoom, but it underwent a CSO test and was approved, so the level of security is good enough for us to use it. Since we are dealing with cyber security, I think it should be well secured.

What needs improvement?

If Zoom could be more secure, that would be better. Security is always a highly sensitive matter for everyone today. 

For how long have I used the solution?

I've been using Zoom for five or six years.

How are customer service and support?

We've had no issues with Zoom that required us to contact technical support.

How was the initial setup?

Installing Zoom is very straightforward. It only took a couple of minutes. 

What's my experience with pricing, setup cost, and licensing?

I don't know what the price for Zoom is. It's a company license, so I don't know anything about pricing.

What other advice do I have?

I rate Zoom nine out of 10. I would recommend it to others.


Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user