We use Zoom for virtual meetings and for technical support.
Principal Consultant at a tech services company with 51-200 employees
Convenient, highly reliable, and simple implementation
Pros and Cons
- "The solution is great it meets all of our needs, most people have the solution, and it is convenient to use."
What is our primary use case?
What is most valuable?
The solution is great it meets all of our needs, most people have the solution, and it is convenient to use.
For how long have I used the solution?
I have used Zoom within the past 12 months.
What do I think about the stability of the solution?
The solution is stable and highly reliable.
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What do I think about the scalability of the solution?
I have found Zoom to be scalable.
We have approximately 17 users that are using this solution.
How are customer service and support?
I have not needed to contact the support.
Which solution did I use previously and why did I switch?
I have used Microsoft Teams but Zoom is our companies platform of choice.
How was the initial setup?
The implementation is simple. You download the application and run it. It is very straightforward.
What about the implementation team?
We do not require a technical team for the implementation or maintenance.
What's my experience with pricing, setup cost, and licensing?
I am using the free version of the solution. However, it has a time limit of 45 minutes for meetings. We do not have meetings longer than 45 minutes, it is fine for us.
What other advice do I have?
I rate Zoom an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.

Network Security Engineer at a tech services company with 1,001-5,000 employees
Straightforward installation, good interface, and reliable
Pros and Cons
- "The interface is good and integrates well."
What is our primary use case?
We use Zoom for virtual meetings.
What is most valuable?
The interface is good and integrates well.
For how long have I used the solution?
I have been using Zoom for approximately two years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
Zoom is scalable.
We have approximately 15 people using this solution in my organization.
How are customer service and support?
I have not needed to contact technical support, I have not had an issue.
How was the initial setup?
The installation is straightforward and took a few minutes.
What about the implementation team?
I did the implementation of the solution.
What's my experience with pricing, setup cost, and licensing?
We have an annual subscription to the solution. The price could be reduced.
What other advice do I have?
I rate Zoom a ten out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.

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Updated: March 2025
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