The primary use case of this solution is for meetings and interviews.
CTO at a tech services company with 501-1,000 employees
Easy to conduct and join meetings, with a customizable backdrop to shroud your surroundings
Pros and Cons
- "The most valuable feature is the ability to connect to and conduct meetings."
- "They need to improve the background feature, to be able to set a background without interfering with the current background."
What is our primary use case?
What is most valuable?
The most valuable feature is the ability to connect to and conduct meetings.
What needs improvement?
They need to improve the background feature, to be able to set a background without interfering with the current background. For example, if your home needs some tidying up you don't want people to see your things.
Currently, you can change the background but it's a lot of work. If they have to ability to cut the background that would be much better.
For how long have I used the solution?
I have been using Zoom for two years.
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Zoom
November 2024
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What other advice do I have?
I sell cybersecurity services.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
CEO at a tech services company with 51-200 employees
Good meeting option when physical attendance is not possible; lacks sufficient customization
Pros and Cons
- "A good option for online meetings."
- "There is insufficient customization."
What is our primary use case?
My primary use case is for meetings. I'm a Zoom customer.
What is most valuable?
I like the whole application and it's a good option for meetings when it's difficult to attend in person.
What needs improvement?
I'd like to see some more customization and the ability to increase meeting length without cost.
For how long have I used the solution?
I've been using this solution for nearly four years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
Zoom is sufficiently scalable for my needs.
How was the initial setup?
The initial setup was simple.
What other advice do I have?
I rate this solution seven out of 10.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Zoom
November 2024
Learn what your peers think about Zoom. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
823,875 professionals have used our research since 2012.
IT Support Team Leader at a tech services company with 201-500 employees
A good solution for small and medium sized organizations
Pros and Cons
- "A stable option that is good for small to medium sized companies with limited use."
- "Additional end-user features like polling would be beneficial."
What is our primary use case?
We use Zoom for visual meetings, conferences, presentations, and webinars.
What is most valuable?
Zoom is more stable than other applications.
What needs improvement?
Additional end-user and client features could be added. There are features available on Microsoft Teams that are not available on Teams. I would like to be able to push out the polling or voting questionnaire.
For how long have I used the solution?
We have been using Zoom for 3 or 4 years. Currently, there are approximately 20 users.
What do I think about the stability of the solution?
Zoom is stable.
What do I think about the scalability of the solution?
It is a scalable solution.
Which solution did I use previously and why did I switch?
We currently use Microsoft Teams as well as Zoom.
How was the initial setup?
It is a cloud-based solution so it is very simple to setup. It takes only a few hours to setup the central management.
What about the implementation team?
We used an in-house team to install Zoom.
What's my experience with pricing, setup cost, and licensing?
There is a licensing fee required to use Zoom.
Which other solutions did I evaluate?
I have tried Cisco WebEx and would put it in the same class as Zoom.
What other advice do I have?
Zoom is perfect for small and medium sized organizations with limited use. Compared to other products it is good. I would rate Zoom an 8 out of 10.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Principal Consultant at a computer software company with 51-200 employees
It's free, but it could be more reliable
Pros and Cons
- "The most valuable feature is that it's free."
- "Zoom's audio quality could be improved. I feel like Teams is more reliable because sometimes the audio is patchy on Zoom, whereas I've never had a problem with Teams."
What is our primary use case?
My primary use case is for virtual meetings. I have Zoom for personal use.
What is most valuable?
The most valuable feature is that it's free.
What needs improvement?
Zoom's audio quality could be improved. I feel like Teams is more reliable because sometimes the audio is patchy on Zoom, whereas I've never had a problem with Teams.
For how long have I used the solution?
I have been using Zoom for two years.
What do I think about the stability of the solution?
Zoom doesn't seem very stable. I have experienced patchy audio quality during calls.
What do I think about the scalability of the solution?
I only use Zoom for personal purposes.
How are customer service and support?
I have never contacted technical support.
Which solution did I use previously and why did I switch?
I also use Microsoft Teams for meetings because my company pays for the subscription. Teams is more reliable and stable than Zoom.
How was the initial setup?
The installation just takes a few clicks and you're done. I have an IT background, but it doesn't make a difference. It's very easy.
What about the implementation team?
I installed Zoom myself.
What's my experience with pricing, setup cost, and licensing?
Zoom is free. If I had to pay for a subscription, I would just use Teams instead.
What other advice do I have?
I rate Zoom an eight out of ten. If you're implementing it for personal use, then I recommend Zoom, but if you want to implement a solution for business purposes, I would go for Teams.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Enterprise Security Consultant at a tech services company with 1-10 employees
Supports multiple connections, allows you to change the background, and works on multiple devices
Pros and Cons
- "You can have multiple connections so that everybody can interact. You can change your background. If you're in your home and you don't want people to know what it looks like, you can pretty much change the background to any background that you want."
- "They can make it easier to use and more intuitive. Ease of use is always a key for selling a product."
What is most valuable?
You can have multiple connections so that everybody can interact. You can change your background. If you're in your home and you don't want people to know what it looks like, you can pretty much change the background to any background that you want.
It is pretty reliable. It works on multiple devices. It works on your phone and on your computer.
What needs improvement?
They can make it easier to use and more intuitive. Ease of use is always a key for selling a product.
For how long have I used the solution?
I started using it during the pandemic.
What do I think about the stability of the solution?
For the most part, it has been stable. I never really had any issues with it crashing, having to call in twice, or anything like that. It is pretty reliable.
What do I think about the scalability of the solution?
I've experienced larger meetings, and it works fairly well. We had a meeting with more than 50 people on it, and that was pretty impressive. It may have been the enterprise version. I guess enterprises have licenses to do certain things. I don't really know for a fact, but that would be my guess.
How was the initial setup?
You just download it and go. When you're on your device, you just download the client, and then you attend the meetings.
What other advice do I have?
Just from my perspective about it, I would give it a nine out of 10.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Network Security Engineer at a tech services company with 1,001-5,000 employees
Straightforward installation, good interface, and reliable
Pros and Cons
- "The interface is good and integrates well."
What is our primary use case?
We use Zoom for virtual meetings.
What is most valuable?
The interface is good and integrates well.
For how long have I used the solution?
I have been using Zoom for approximately two years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
Zoom is scalable.
We have approximately 15 people using this solution in my organization.
How are customer service and support?
I have not needed to contact technical support, I have not had an issue.
How was the initial setup?
The installation is straightforward and took a few minutes.
What about the implementation team?
I did the implementation of the solution.
What's my experience with pricing, setup cost, and licensing?
We have an annual subscription to the solution. The price could be reduced.
What other advice do I have?
I rate Zoom a ten out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Regional Manager - Bangladesh at a comms service provider with 5,001-10,000 employees
A stable and scalable solution which can easily be installed on one's own
Pros and Cons
- "The solution is stable."
- "The interface could be more user friendly."
What is our primary use case?
We use the solution for virtual meetings, for educating at home.
What is most valuable?
The solution is pretty good.
What needs improvement?
The interface could be more user friendly.
For how long have I used the solution?
I have been using Zoom for a year.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The solution is scalable.
For the moment, we do not have plans to increase the number of users.
How are customer service and support?
I have not had occasion to contact tech support.
Which solution did I use previously and why did I switch?
Prior to Zoom, we used Teams.
What about the implementation team?
Installation can be handled on one's own. Even my children can do this.
What other advice do I have?
We use Zoom in our office because our company is contracted with it. We are comfortable with its use and everyone can utilize it. We also have Teams.
The way the solution works is that the school provides the students with a link, which they use to connect to their teachers over their laptops. This is how classes are conducted online.
I rate Zoom as a six to seven out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Updated: November 2024
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