We use Zoom for virtual meetings and for technical support.
Principal Consultant at a tech services company with 51-200 employees
Convenient, highly reliable, and simple implementation
Pros and Cons
- "The solution is great it meets all of our needs, most people have the solution, and it is convenient to use."
What is our primary use case?
What is most valuable?
The solution is great it meets all of our needs, most people have the solution, and it is convenient to use.
For how long have I used the solution?
I have used Zoom within the past 12 months.
What do I think about the stability of the solution?
The solution is stable and highly reliable.
Buyer's Guide
Zoom
October 2024
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815,854 professionals have used our research since 2012.
What do I think about the scalability of the solution?
I have found Zoom to be scalable.
We have approximately 17 users that are using this solution.
How are customer service and support?
I have not needed to contact the support.
Which solution did I use previously and why did I switch?
I have used Microsoft Teams but Zoom is our companies platform of choice.
How was the initial setup?
The implementation is simple. You download the application and run it. It is very straightforward.
What about the implementation team?
We do not require a technical team for the implementation or maintenance.
What's my experience with pricing, setup cost, and licensing?
I am using the free version of the solution. However, it has a time limit of 45 minutes for meetings. We do not have meetings longer than 45 minutes, it is fine for us.
What other advice do I have?
I rate Zoom an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
CTO at a tech services company with 501-1,000 employees
Easy to conduct and join meetings, with a customizable backdrop to shroud your surroundings
Pros and Cons
- "The most valuable feature is the ability to connect to and conduct meetings."
- "They need to improve the background feature, to be able to set a background without interfering with the current background."
What is our primary use case?
The primary use case of this solution is for meetings and interviews.
What is most valuable?
The most valuable feature is the ability to connect to and conduct meetings.
What needs improvement?
They need to improve the background feature, to be able to set a background without interfering with the current background. For example, if your home needs some tidying up you don't want people to see your things.
Currently, you can change the background but it's a lot of work. If they have to ability to cut the background that would be much better.
For how long have I used the solution?
I have been using Zoom for two years.
What other advice do I have?
I sell cybersecurity services.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Zoom
October 2024
Learn what your peers think about Zoom. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
815,854 professionals have used our research since 2012.
CEO at a tech services company with 51-200 employees
Good meeting option when physical attendance is not possible; lacks sufficient customization
Pros and Cons
- "A good option for online meetings."
- "There is insufficient customization."
What is our primary use case?
My primary use case is for meetings. I'm a Zoom customer.
What is most valuable?
I like the whole application and it's a good option for meetings when it's difficult to attend in person.
What needs improvement?
I'd like to see some more customization and the ability to increase meeting length without cost.
For how long have I used the solution?
I've been using this solution for nearly four years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
Zoom is sufficiently scalable for my needs.
How was the initial setup?
The initial setup was simple.
What other advice do I have?
I rate this solution seven out of 10.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Enterprise Security Consultant at a tech services company with 1-10 employees
Supports multiple connections, allows you to change the background, and works on multiple devices
Pros and Cons
- "You can have multiple connections so that everybody can interact. You can change your background. If you're in your home and you don't want people to know what it looks like, you can pretty much change the background to any background that you want."
- "They can make it easier to use and more intuitive. Ease of use is always a key for selling a product."
What is most valuable?
You can have multiple connections so that everybody can interact. You can change your background. If you're in your home and you don't want people to know what it looks like, you can pretty much change the background to any background that you want.
It is pretty reliable. It works on multiple devices. It works on your phone and on your computer.
What needs improvement?
They can make it easier to use and more intuitive. Ease of use is always a key for selling a product.
For how long have I used the solution?
I started using it during the pandemic.
What do I think about the stability of the solution?
For the most part, it has been stable. I never really had any issues with it crashing, having to call in twice, or anything like that. It is pretty reliable.
What do I think about the scalability of the solution?
I've experienced larger meetings, and it works fairly well. We had a meeting with more than 50 people on it, and that was pretty impressive. It may have been the enterprise version. I guess enterprises have licenses to do certain things. I don't really know for a fact, but that would be my guess.
How was the initial setup?
You just download it and go. When you're on your device, you just download the client, and then you attend the meetings.
What other advice do I have?
Just from my perspective about it, I would give it a nine out of 10.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Network Security Engineer at a tech services company with 1,001-5,000 employees
Straightforward installation, good interface, and reliable
Pros and Cons
- "The interface is good and integrates well."
What is our primary use case?
We use Zoom for virtual meetings.
What is most valuable?
The interface is good and integrates well.
For how long have I used the solution?
I have been using Zoom for approximately two years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
Zoom is scalable.
We have approximately 15 people using this solution in my organization.
How are customer service and support?
I have not needed to contact technical support, I have not had an issue.
How was the initial setup?
The installation is straightforward and took a few minutes.
What about the implementation team?
I did the implementation of the solution.
What's my experience with pricing, setup cost, and licensing?
We have an annual subscription to the solution. The price could be reduced.
What other advice do I have?
I rate Zoom a ten out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Regional Manager - Bangladesh at a comms service provider with 5,001-10,000 employees
A stable and scalable solution which can easily be installed on one's own
Pros and Cons
- "The solution is stable."
- "The interface could be more user friendly."
What is our primary use case?
We use the solution for virtual meetings, for educating at home.
What is most valuable?
The solution is pretty good.
What needs improvement?
The interface could be more user friendly.
For how long have I used the solution?
I have been using Zoom for a year.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The solution is scalable.
For the moment, we do not have plans to increase the number of users.
How are customer service and support?
I have not had occasion to contact tech support.
Which solution did I use previously and why did I switch?
Prior to Zoom, we used Teams.
What about the implementation team?
Installation can be handled on one's own. Even my children can do this.
What other advice do I have?
We use Zoom in our office because our company is contracted with it. We are comfortable with its use and everyone can utilize it. We also have Teams.
The way the solution works is that the school provides the students with a link, which they use to connect to their teachers over their laptops. This is how classes are conducted online.
I rate Zoom as a six to seven out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Updated: October 2024
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