It is useful for virtual meetings.
Assistant Professor at a university with 51-200 employees
Good performance and stability; useful for virtual meetings
Pros and Cons
- "The initial setup is straightforward as this is a cloud application. It only takes a few seconds."
- "I would like to see an integration with Microsoft."
What is most valuable?
What needs improvement?
I would like to see an integration with Microsoft.
For how long have I used the solution?
I have been using Zoom for two to three years.
What do I think about the stability of the solution?
I am satisfied with Zoom's performance and stability.
Buyer's Guide
Zoom
March 2025

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What do I think about the scalability of the solution?
I would give Zoom a nine out of ten for scalability. There's still room for improvement on this front. However, we have many people using it at our institution.
How was the initial setup?
The initial setup is straightforward as this is a cloud application. It only takes a few seconds.
What about the implementation team?
We set it up in-house.
What's my experience with pricing, setup cost, and licensing?
I know that there are licensing costs but I'm not sure what they are.
What other advice do I have?
I would recommend this solution.
Disclosure: I am a real user, and this review is based on my own experience and opinions.

Principal Consultant at a computer software company with 51-200 employees
It's free, but it could be more reliable
Pros and Cons
- "The most valuable feature is that it's free."
- "Zoom's audio quality could be improved. I feel like Teams is more reliable because sometimes the audio is patchy on Zoom, whereas I've never had a problem with Teams."
What is our primary use case?
My primary use case is for virtual meetings. I have Zoom for personal use.
What is most valuable?
The most valuable feature is that it's free.
What needs improvement?
Zoom's audio quality could be improved. I feel like Teams is more reliable because sometimes the audio is patchy on Zoom, whereas I've never had a problem with Teams.
For how long have I used the solution?
I have been using Zoom for two years.
What do I think about the stability of the solution?
Zoom doesn't seem very stable. I have experienced patchy audio quality during calls.
What do I think about the scalability of the solution?
I only use Zoom for personal purposes.
How are customer service and support?
I have never contacted technical support.
Which solution did I use previously and why did I switch?
I also use Microsoft Teams for meetings because my company pays for the subscription. Teams is more reliable and stable than Zoom.
How was the initial setup?
The installation just takes a few clicks and you're done. I have an IT background, but it doesn't make a difference. It's very easy.
What about the implementation team?
I installed Zoom myself.
What's my experience with pricing, setup cost, and licensing?
Zoom is free. If I had to pay for a subscription, I would just use Teams instead.
What other advice do I have?
I rate Zoom an eight out of ten. If you're implementing it for personal use, then I recommend Zoom, but if you want to implement a solution for business purposes, I would go for Teams.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Zoom
March 2025

Learn what your peers think about Zoom. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
849,190 professionals have used our research since 2012.
Enterprise Security Consultant at a tech services company with 1-10 employees
Supports multiple connections, allows you to change the background, and works on multiple devices
Pros and Cons
- "You can have multiple connections so that everybody can interact. You can change your background. If you're in your home and you don't want people to know what it looks like, you can pretty much change the background to any background that you want."
- "They can make it easier to use and more intuitive. Ease of use is always a key for selling a product."
What is most valuable?
You can have multiple connections so that everybody can interact. You can change your background. If you're in your home and you don't want people to know what it looks like, you can pretty much change the background to any background that you want.
It is pretty reliable. It works on multiple devices. It works on your phone and on your computer.
What needs improvement?
They can make it easier to use and more intuitive. Ease of use is always a key for selling a product.
For how long have I used the solution?
I started using it during the pandemic.
What do I think about the stability of the solution?
For the most part, it has been stable. I never really had any issues with it crashing, having to call in twice, or anything like that. It is pretty reliable.
What do I think about the scalability of the solution?
I've experienced larger meetings, and it works fairly well. We had a meeting with more than 50 people on it, and that was pretty impressive. It may have been the enterprise version. I guess enterprises have licenses to do certain things. I don't really know for a fact, but that would be my guess.
How was the initial setup?
You just download it and go. When you're on your device, you just download the client, and then you attend the meetings.
What other advice do I have?
Just from my perspective about it, I would give it a nine out of 10.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Field BDE Tech Data at a tech services company with 10,001+ employees
Easy to use, with a great user interface and perfect for virtual meetings
Pros and Cons
- "The solution is easy to use with an easy user interface."
- "It would be useful, for my purposes, to be able to run a meeting like a webinar where the solution doesn't show all of the people on the actual call. It would be great if it had the flexibility to allow people to "hide" themselves from the meeting, or to give the person running the meeting the capability of choosing who could be seen, or not."
What is our primary use case?
Currently, I use the solution in place of travelling to offices. It helps me conduct virtual meetings.
What is most valuable?
The solution is easy to use with an easy user interface.
What needs improvement?
It would be useful, for my purposes, to be able to run a meeting like a webinar where the solution doesn't show all of the people on the actual call. It would be great if it had the flexibility to allow people to "hide" themselves from the meeting, or to give the person running the meeting the capability of choosing who could be seen, or not.
For how long have I used the solution?
I've been using the solution for two years.
Which solution did I use previously and why did I switch?
I don't have any information on other solutions we've used in the past.
What other advice do I have?
We're a customer. We don't have a professional relationship with Zoom.
The solution is great when you need to hold meetings virtually.
I'd rate the solution eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
CTO at a tech services company with 501-1,000 employees
Easy to conduct and join meetings, with a customizable backdrop to shroud your surroundings
Pros and Cons
- "The most valuable feature is the ability to connect to and conduct meetings."
- "They need to improve the background feature, to be able to set a background without interfering with the current background."
What is our primary use case?
The primary use case of this solution is for meetings and interviews.
What is most valuable?
The most valuable feature is the ability to connect to and conduct meetings.
What needs improvement?
They need to improve the background feature, to be able to set a background without interfering with the current background. For example, if your home needs some tidying up you don't want people to see your things.
Currently, you can change the background but it's a lot of work. If they have to ability to cut the background that would be much better.
For how long have I used the solution?
I have been using Zoom for two years.
What other advice do I have?
I sell cybersecurity services.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Associate Engineer - Network & Security at Connex Information Technologies
Easy to use but not very secure
Pros and Cons
- "Zoom is easy to use."
- "I think Zoom is not secure."
What is our primary use case?
We use Zoom for virtual meetings. We have viewer than 100 employees in our organization.
What is most valuable?
Zoom is easy to use.
What needs improvement?
I think Zoom is not secure.
For how long have I used the solution?
We've been using Zoom since the COVID pandemic started.
How are customer service and support?
I've never contacted Zoom support.
How was the initial setup?
The setup is simple. It only takes a few minutes and you can do it by yourself.
What other advice do I have?
I rate Zoom seven out of 10.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Sr. Sales Consultant at a tech services company with 51-200 employees
Easy to set up, very reliable, and offers many great backgrounds
Pros and Cons
- "The solution is stable and reliable."
- "The solution could be a bit more user-friendly."
What is our primary use case?
I use the solution for meetings with friends or catching up with friends.
There are also some events I go to, which use to be physical, and now are virtual. There's a public speaking platform, a public speaking course that I participate in called Toastmaster.
I also use the product for work calls with vendors or prospective clients.
What is most valuable?
I enjoy the background options on offer.
The initial setup is straightforward.
The solution is stable and reliable.
The scalability has been good.
What needs improvement?
The solution could be a bit more user-friendly. Microsoft Teams, for example, is easier.
The stability could be a bit better. I find Microsoft Teams to be more stable.
The security could be stronger.
For how long have I used the solution?
I've been using Zoom for two years.
What do I think about the stability of the solution?
The solution is reliable and the performance is good. I've never had stability issues. It doesn't crash or freeze. There aren't bugs or glitches.
What do I think about the scalability of the solution?
From what I have seen so far, the scalability is good. A company can easily expand it if they need to.
How are customer service and support?
I've never directly dealt with technical support. I can't speak to how helpful or responsive they would be if you needed help.
Which solution did I use previously and why did I switch?
I'm also using Microsoft Teams. I prefer using Teams, as I'm more used to it and I find it more stable, and also more user-friendly.
How was the initial setup?
The initial implementation process was very simple and straightforward. It was not a complex or difficult process.
What about the implementation team?
The initial setup was handled with the help of my IT team.
What's my experience with pricing, setup cost, and licensing?
We pay a yearly licensing fee. We have an internal team that deals with licensing, and therefore I can's speak to any extra costs involved.
What other advice do I have?
I'm a generic user. I don't have a business relationship with Zoom.
I am using a current version of the solution.
I would recommend them to use Teams for a professional setup, as it's more stable and more user-friendly. From what I understand, there are more security measures there, since it's a Microsoft product. I prefer that.
I would rate the solution at an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Regional Manager - Bangladesh at a comms service provider with 5,001-10,000 employees
A stable and scalable solution which can easily be installed on one's own
Pros and Cons
- "The solution is stable."
- "The interface could be more user friendly."
What is our primary use case?
We use the solution for virtual meetings, for educating at home.
What is most valuable?
The solution is pretty good.
What needs improvement?
The interface could be more user friendly.
For how long have I used the solution?
I have been using Zoom for a year.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The solution is scalable.
For the moment, we do not have plans to increase the number of users.
How are customer service and support?
I have not had occasion to contact tech support.
Which solution did I use previously and why did I switch?
Prior to Zoom, we used Teams.
What about the implementation team?
Installation can be handled on one's own. Even my children can do this.
What other advice do I have?
We use Zoom in our office because our company is contracted with it. We are comfortable with its use and everyone can utilize it. We also have Teams.
The way the solution works is that the school provides the students with a link, which they use to connect to their teachers over their laptops. This is how classes are conducted online.
I rate Zoom as a six to seven out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.

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