Zoom Reviews

I'm always in calls through Zoom and other platforms. We use ours and then we use other people's as well. It depends on who sets up the meeting. It's really for client meetings and management meetings or board meetings. Anything that is not in-person we typically will use Zoom for.

The solution is stable.

It's easy to use and at this point, it's certainly ubiquitous. It's everywhere. Everyone seems to have experience with it.

The solution is scalable. 

It's secure enough.

In terms of connectivity, we've had issues, specifically this week. There were several instances where we couldn't connect into a meeting just on video and then couldn't even dial-in. Something was not working. It was like that for a good two days the last time it happened. We had to work around the issue.

From a professional use point of view, it really just needs to work more solidly. It's not more features that they need. Rather, they could increase the stability and solve some of the sync problems they have with video and audio.

I've used Zoom for probably about five years at this point.

There are a few stability problems. For example, occasionally, there's a sync problem between the video and the audio.

The scalability is good. It's pretty solid. I understand how complex these things are on the back end. I haven't seen it fail due to too many people being on it. 

Everyone uses it. It's quite extensively used. We have about 100 people in our organization that leverage it regularly.

I've never contacted technical support. When we have had connectivity issues, I report them. Every time it didn't connect, I would send a message to let them understand the frequency of the issue.

I also use Teams to a certain degree.

Even with Teams coming on as strongly as it is, Zoom is still the standard. What I'll often hear people say is, "on Zoom, I can do this. How do I do it here?" Zoom sets the standard for a lot of platforms. 

I work for a private equity firm and they're very concerned about security. For a while, we used WebEx due to the fact that it was secure. However, they were just were so far behind and there were problems with that. In the end, more often than not, you'd almost expect problems with the WebEx side. Zoom was better in that regard. Zoom is able to actually encrypt the meetings from end-to-end, point-to-point.

I don't handle anything related to costs or licensing. I don't know what the actual pricing is on the product.

I work as a consultant for a private equity firm. I'm just a customer and an end-user.

I'm up to date with the latest version at the moment.

For the most part, the solution just works. However, when it doesn't work, it really doesn't work.

A lot of people are finding success with Microsoft Teams. If a company already has Teams, if they're at a certain subscription level within Microsoft, they get Teams for free. If they're a company that has enough scale, then Teams will just come along with their subscription. Teams works well enough and has other factors and features from a collaboration standpoint. That makes it pretty compelling.

That being said, what I'd recommend is if people are a Microsoft house and they have a certain level of their subscription before they invest in Zoom, see if they can't address their needs with Teams, otherwise, they might be spending money where they don't need to.

I would rate the solution at a six out of ten.

We use Zoom for video conferencing and meetings.

Zoom is easy to use and does not consume very much in terms of resources.

Zoom should continue to add new features to the product. When a new feature is added, I appreciate it.

We have been using Zoom for the past year.

Zoom is a stable solution, unlike Webex, which is not.

At the company we're working with, which is a major financial institution, there are thousands of people using Zoom.

I attend Zoom meetings every morning.

I have not been in contact with Zoom technical support.

I have experience with both Zoom and Webex, and I prefer Zoom.

Webex is what we were using prior to Zoom and although Webex is still used in the organization, my team relies on Zoom. For internal communication, Webex is our primary tool for virtual meetings. Since other companies more often use Zoom, that's what we use to speak with people outside of the company.

Resource-wise, Webex is much heavier and consumes more resources than Zoom. With Webex, my computer sounds loud because the CPU utilization is higher, it gets hotter, and the fan is louder.

Webex is not as stable as Zoom.

The initial setup is simple. You only need to press the Next button on several screens, until it completes.

It began with a meeting request that I had received. When I tried to open my first meeting request, the system asked me if I wanted to install Zoom. I clicked Yes, and then followed the instructions and it was installed.

I installed it myself when I received a meeting request.

I like it when Zoom adds new features. For example, one year ago, we were not able to send emojis. I could not imagine sending an emoji like a heart or a smile. Now, the feature is available and I use it. When new features are introduced, I consider it to be a job well done by the vendor. 

I would rate this solution a ten out of ten.

We primarily use the solution for virtual meetings.

The solution is simple to use. Anyone can use it. The product offers a free version as well as an enterprise version.

During the lockdown pandemic situation, every other person was using Zoom. Even most of the schools and education customers, have been using Zoom only, and they are using the free version. Some are using the enterprise version as well. Even students find it user-friendly. There are not many things to configure. 

The solution is stable.

The scalability is very good.

My end-user experience has been very positive.

The product is quite secure and you can use it remotely. I've never heard of there being any security issues. 

The installation is very straightforward.

I haven't looked into the potential to integrate anything into this product. I'm not sure if that's possible. 

The product could use some more automation. We'd like it if there was a particular API that could be connected with other applications so that I can create a ticket and have a Zoom meeting sent and automatically start. 

We've been using the solution for about a year or so.

We have found the product to be stable. there are no bugs or glitches. It doesn't crash or freeze. It's reliable and the performance is good. 

The scalability potential is excellent. If a company needs to expand it, it can.

We currently have 20 users on the solution, however, we have a client that has well over 100 users. Just the technical team uses it. There are engineers and managers that use it.

I've never directly dealt with technical support. I can't speak to how helpful or responsive they might be.

We've also used Cisco Webex and Skype for Business. We use Zoom and Skype for meetings. WebEx we haven't used in a while. 

If you go for Webex or something like that, it has its own infrastructure at times and other things are there. Plus, the licensing is heavy. For Zoom, it is not like that. It is pretty simple and handy. In Cisco, there are many options available, however, you have to configure some of the settings and you need to know the licensing structure at the time of installation. It's more complex.

We found the implementation process to be very simple. It's not overly complex. The first-time installation took me one or two days to complete with the fine-tuning and everything that was involved. 

We're able to handle implementation ourselves. We didn't need any assistance with any outside help like consultants or integrators. 

The solution requires a subscription-based license. You can also use the free version of the solution, which doesn't cost anything. However, it doesn't have all of the features.

The pricing is reasonable, especially if you compare it to other solutions on the market.

We're a customer and an end-user of Zoom.

As it's a cloud-based solution, we are using always the latest version.

I'd rate the solution at a nine out of ten.

I'd recommend it to other users.

I use Zoom for virtual meetings.

Zoom has good integration and allows users to adjust the video image, other solutions I have used do not have this feature.

I have been using Zoom for approximately two years.

Zoom is a stable solution.

I have found Zoom to be scalable.

We have approximately 30 people using this solution in our organization.

I have not needed to contact the support because I have not had an issue.

I have previously used Microsoft Teams.

The installation is straightforward and did not take a lot of time.

We are on an annual license for the solution. The price of the solution could be less expensive.

I rate Zoom a ten out of ten.

I use this product on a daily basis for virtual meetings and calls. We are a relatively small organization but use it often. I also use it for some of my private calls.

Zoom is very easy to use and the scheduling is very good. We can share a link whenever and wherever we like.

The solution should be more secure because sometimes files are shared and presentations are recorded. 

I've been using Zoom for almost two years. 

The stability is quite good; I'm using the free version, so there is a 40-minute time limit. Everyone knows about that and it's not a big issue, you can always reconnect. 

The setup is very easy, anyone can do it.

I rate the solution eight out of 10. 

Currently, I use the solution in place of travelling to offices. It helps me conduct virtual meetings.

The solution is easy to use with an easy user interface.

It would be useful, for my purposes, to be able to run a meeting like a webinar where the solution doesn't show all of the people on the actual call. It would be great if it had the flexibility to allow people to "hide" themselves from the meeting, or to give the person running the meeting the capability of choosing who could be seen, or not.

I've been using the solution for two years.

I don't have any information on other solutions we've used in the past.

We're a customer. We don't have a professional relationship with Zoom.

The solution is great when you need to hold meetings virtually.

I'd rate the solution eight out of ten.

I primarily use Zoom for webinars and virtual classes.

At the beginning of the pandemic, we started using Zoom for work. After some time, we switched to Microsoft Teams for that purpose. We talk to our providers using Zoom but it is not common.

This is deployed in a Linux environment.

I like the virtual meeting rooms in this product. They are very good and have very nice features.

This is the easiest product to use for videoconferencing.

The interface could use some improvement. I like to see the whole screen and sometimes, it is difficult to hide the speaker's picture or my own picture from the forefront of the Zoom screen.

I have been using Zoom for approximately two years, since 2019.

Zoom is a very stable product.

I did not use another similar product prior to Zoom.

I also use Microsoft Teams. We changed to Teams for work but I still use Zoom here and there.

Downloading and installing Zoom was very easy to do. It did not take a long time.

I use the free version of Zoom that is available for download.

Overall, I really like Zoom and it has everything that we need. The only complaint I have is about the interface.

I would rate this solution a nine out of ten.

We use the solution for Webex, town hall, chatting and Teams. 

Non-technical support should be improved, such as that involving invoicing. I cannot think of anything offhand to improve regarding services. 

I would like to see avatars included in the next release. 

I have been using Zoom for three years

The solution is stable. 

The solution is easy to set up. 

As Zoom is quite good, I rate it as a ten out of ten.