Zoom Reviews

I primarily use the solution for business meetings and occasionally for some personal events as well.

The solution is very reliable. I've never had issues with the video or audio.

The solution is easy to navigate.

It's very easy to find the functionalities I need when I am using it.

The product makes it easy to invite people to the meetings.

It offers great collaboration functionality.

The solution needs to have a feature that allows you to take over another person's screen. right now, that's not possible. This is important for our purposes due to the act that we are often using the solution to troubleshoot issues for our clients. If we could just take over their screen and go in and fix issues, it would make troubleshooting infinitely easier.

The solution should also make it easier to be able to share material with each other during the meetings.

If the flexibility could improve, so there aren't disruptions during meetings, that would be great. Occasionally we get a frozen page. However, that may be network or connectivity issues on our end.

While I did occasionally use Zoom before COVID-19, due to participation in events organized by our software partner, I've only really begun to use it regularly this year, after we had to socially distance.

The stability is great. It's reliable. The audio and video always work. There's no bugs or glitches. It doesn't crash either.

The scalability is fine. If users need to scale the solution, they can do so easily. You can have many people on one call.

We also use Skype. Both Skype and Zoom have been very useful to us during COVID social distancing requirements.

The product is very reminiscent of Skype. I prefer both Zoom and Skype to Microsoft Teams, which I dislike. Teams is more difficult to use and to invite people to meetings. Skype and Zoom, for example, are easy to navigate to the functionalities I need.

I also do not like WebEx, which I have also used in the past. Webex takes control of my camera sometimes without explicitly stating so, and this is an unpleasant experience for me. Zoom never does this.

I don't have much to say about the initial implementation. I always just use the web application, and, in that sense, there really isn't a setup of deployment of the product. It's just a website you go to utilize the services.

In my past experience using WebEx and Skype, however, I recall their setups to be quite easy and relatively quick. I imagine Zoom is very much the same.

We're just Zoom customers. We don't have any special business partnership with the company.

I'm using the group application and I believe it's the latest version of the solution that I always access. I don't have it downloaded onto my PC.

Due to COVID, I've had to organize sessions on my own. Before COVID, I was only invited to sessions. It's only been recently that I've had to get to know all the functionality of to solution and processes behind inviting other people to meetings, etc.

I would advise other users to simply use the web application of the solution and to avoid downloading anything onto your desktop.

I'd rate the solution nine out of ten. I really like the solution. It has great useability.

We needed a solution where we could do presentations and have video discussions, and be seamlessly integrated with my Google Calendar. We can have video discussions with customers where we can showcase our solutions.

Zoom allows me to easily set up meetings using my email address contacts, and I don't have to use a third-party console. For example, I had a meeting today with about 55 people and it was easy, with no issues.

The most valuable feature is the compatibility with most browsers and multiple devices.

It has decent performance on Android and iOS devices, where people can seamlessly log in to meetings.

It is very quick to get a meeting started.

I would like to have a local call-in number for India because as it is now, there is no call-in support for participants in India.

Technical support is in need of improvement.

Better integration with our service desk, helpdesk, and product management applications is something that they need to focus on. Ideally, Zoom would be a single app for not just video conferencing but also in-house messaging, in conjunction with the service desk tools, to field requests as we do in Slack.

I have been using Zoom for two years.

In my experience, Zoom has been stable. I have not had an instance where Zoom has crashed. At this point, we are using Zoom once or twice per day.

I am not sure about scalability. I think that there are different plans.

We have a user base of 1,000 but we have not had calls with greater than 80 people at once. With 80 people, it was fine.

The support is something that we are not fully satisfied with, and it can get better.

They need to focus on localized support.

We have used Slack in the past.

The licensing is based on the size of the team.

We evaluated multiple options and found that Zoom is the easiest one to use.

My advice for anybody who is considering this solution is that if they are looking for a decent web conferencing system then it works well. However, for anything more than that, one should really look around. The product is positioned for conferencing as opposed to messaging.

Overall, this is a good web conferencing solution but I would like to see messaging capability, localized numbers for India, and localized support as well. I also want to see better integration with business applications.

I would rate this solution an eight out of ten.

Zoom a video conferencing tool.

Zoom can improve the user-friendliness of the management when you are doing a webinar.

I have been using Zoom for approximately five years.

Zoom is a scalable solution, we have 150,000 people using it in my organization.

I have not contacted the support from Zoom.

Previously I was using Microsoft Teams and Skype for Business.

The initial setup of the solution is simple. It is a cloud-based solution and the client or interface is simple to install. The process takes 30 seconds.

I use the free version of Zoom.

I would highly recommend this solution to others.

I rate Zoom an eight out of ten.

We use Zoom for virtual meetings.

The overall quality of Zoom is very good, it performs well. The interface works well.

Zoom often does fixes or checks the vulnerability of their solution. However, they could increase security.

I have been using Zoom for approximately two years.

Zoom is stable.

We have approximately 100 users using the solution in my organization.

the installation is straightforward, it only takes a few minutes.

I did the implementation of the solution myself. We have one or two engineers that support this soltuion.

We are using the free version of the solution.

I rate Zoom an eight out of ten.

I primarily use Zoom for virtual meetings with clients. I don't have Zoom installed, so I have to join through the web. I only use the browser version. 

Zoom is useful for virtual meetings. 

Zoom could be improved by making it easier to join meetings. It can be a bit confusing because sometimes you need meeting IDs and logins, sometimes you don't. 

I have been using Zoom for about two years. 

I've had no issues with Zoom. It has been stable. 

I have never contacted technical support. 

There are no licenses or subscriptions. Zoom is free. 

I would rate Zoom an eight out of ten. 

I've been using this solution for meetings, both within the company and externally with our customers. 

I like that Zoom provides video access, which I believe provides for better communication and a more relaxed situation. I know some people don't like it, but I do. I'm not a power user but it suits my requirements and does what I need. 

Troubleshooting on Zoom can be complicated. You can get a message: "I can't find your camera." It worked yesterday but it doesn't work today. The problem is that the camera is not available in Windows. It requires Windows troubleshooting skills. Zoom uses what Windows offers and Windows fails to offer the camera. The same holds for audio. If you switch to a different headphone in the middle of a meeting, Zoom can't find it because it's a Windows problem. It usually requires canceling the call, fixing the problem and calling again. 

The solution is stable. 

The solution is quite scalable, I can invite up to 50 people onto a call and I can invite 100 people if I have that kind of license. 

I find the initial setup a little awkward. 

Licensing costs depend on the number of people per call and the length of calls. There is a standard license for 50 participants that we use. Above that number, you need a special license.

I find Zoom easier to use and easier to troubleshoot than Microsoft Teams so I would recommend it. 

I rate Zoom eight out of 10. 

We use Zoom primarily for virtual meetings and remote assist sessions, where we take over control of somebody's computer.

The most valuable features of Zoom are simplicity and reliability.

I'd like to see more integration with Google Calendaring. When meetings are scheduled they are added into a Google Calendar. For example, if I am driving my car there are often times  I have to pull off the road to join into a meeting as opposed to being able to click the link and have it startup. Sometimes I can do that, sometimes I can't, it all depends on how the meeting was generated initially.

I have been using Zoom for approximately three years.

Zoom is very stable, it is great.

The scalability is good.

We have approximately 4,000 users that use Zoom in my organization.

I have not needed to contact the support of Zoom.

I recommend this solution to others.

Zoom is a superior product to the others that are on the market.

I rate Zoom an eight out of ten.

It is useful for virtual meetings. 

I would like to see an integration with Microsoft. 

I have been using Zoom for two to three years. 

I am satisfied with Zoom's performance and stability. 

I would give Zoom a nine out of ten for scalability. There's still room for improvement on this front. However, we have many people using it at our institution. 

The initial setup is straightforward as this is a cloud application. It only takes a few seconds. 

We set it up in-house. 

I know that there are licensing costs but I'm not sure what they are. 

I would recommend this solution.