We use Zoom for virtual meetings.
Technology Consultant at a computer software company with 10,001+ employees
It's easy for non-tech people to use
Pros and Cons
- "Zoom is easy for non-tech people to use. It's straightforward and simple."
- "You can use Teams more to collaborate with your coworkers. I think Zoom could add some of these features in addition to simple video conferencing."
What is our primary use case?
What is most valuable?
Zoom is easy for non-tech people to use. It's straightforward and simple.
What needs improvement?
You can use Teams more to collaborate with your coworkers. I think Zoom could add some of these features in addition to simple video conferencing.
For how long have I used the solution?
I've been using Zoom for about four years.
Buyer's Guide
Zoom
January 2025
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Learn what your peers think about Zoom. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
837,501 professionals have used our research since 2012.
What do I think about the stability of the solution?
Zoom is reliable.
How are customer service and support?
I haven't engaged with the tech support.
How was the initial setup?
Installing Zoom is easy. It's just one click.
What's my experience with pricing, setup cost, and licensing?
We pay for a monthly license.
What other advice do I have?
I rate Zoom 10 out of 10. I would certainly recommend it to others.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Lead Presales at a tech services company with 1-10 employees
Easy to set up and simple to use with a great end-user experience
Pros and Cons
- "The product is quite secure and you can use it remotely. I've never heard of there being any security issues."
- "The product could use some more automation."
What is our primary use case?
We primarily use the solution for virtual meetings.
What is most valuable?
The solution is simple to use. Anyone can use it. The product offers a free version as well as an enterprise version.
During the lockdown pandemic situation, every other person was using Zoom. Even most of the schools and education customers, have been using Zoom only, and they are using the free version. Some are using the enterprise version as well. Even students find it user-friendly. There are not many things to configure.
The solution is stable.
The scalability is very good.
My end-user experience has been very positive.
The product is quite secure and you can use it remotely. I've never heard of there being any security issues.
The installation is very straightforward.
What needs improvement?
I haven't looked into the potential to integrate anything into this product. I'm not sure if that's possible.
The product could use some more automation. We'd like it if there was a particular API that could be connected with other applications so that I can create a ticket and have a Zoom meeting sent and automatically start.
For how long have I used the solution?
We've been using the solution for about a year or so.
What do I think about the stability of the solution?
We have found the product to be stable. there are no bugs or glitches. It doesn't crash or freeze. It's reliable and the performance is good.
What do I think about the scalability of the solution?
The scalability potential is excellent. If a company needs to expand it, it can.
We currently have 20 users on the solution, however, we have a client that has well over 100 users. Just the technical team uses it. There are engineers and managers that use it.
How are customer service and support?
I've never directly dealt with technical support. I can't speak to how helpful or responsive they might be.
Which solution did I use previously and why did I switch?
We've also used Cisco Webex and Skype for Business. We use Zoom and Skype for meetings. WebEx we haven't used in a while.
If you go for Webex or something like that, it has its own infrastructure at times and other things are there. Plus, the licensing is heavy. For Zoom, it is not like that. It is pretty simple and handy. In Cisco, there are many options available, however, you have to configure some of the settings and you need to know the licensing structure at the time of installation. It's more complex.
How was the initial setup?
We found the implementation process to be very simple. It's not overly complex. The first-time installation took me one or two days to complete with the fine-tuning and everything that was involved.
What about the implementation team?
We're able to handle implementation ourselves. We didn't need any assistance with any outside help like consultants or integrators.
What's my experience with pricing, setup cost, and licensing?
The solution requires a subscription-based license. You can also use the free version of the solution, which doesn't cost anything. However, it doesn't have all of the features.
The pricing is reasonable, especially if you compare it to other solutions on the market.
What other advice do I have?
We're a customer and an end-user of Zoom.
As it's a cloud-based solution, we are using always the latest version.
I'd rate the solution at a nine out of ten.
I'd recommend it to other users.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Zoom
January 2025
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Learn what your peers think about Zoom. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
837,501 professionals have used our research since 2012.
Sales Director at CLoud3 Solutions Pte Ltd
Stable, adjustable video quality, and simple installation
Pros and Cons
- "Zoom has good integration and allows users to adjust the video image, other solutions I have used do not have this feature."
What is our primary use case?
I use Zoom for virtual meetings.
What is most valuable?
Zoom has good integration and allows users to adjust the video image, other solutions I have used do not have this feature.
For how long have I used the solution?
I have been using Zoom for approximately two years.
What do I think about the stability of the solution?
Zoom is a stable solution.
What do I think about the scalability of the solution?
I have found Zoom to be scalable.
We have approximately 30 people using this solution in our organization.
How are customer service and support?
I have not needed to contact the support because I have not had an issue.
Which solution did I use previously and why did I switch?
I have previously used Microsoft Teams.
How was the initial setup?
The installation is straightforward and did not take a lot of time.
What's my experience with pricing, setup cost, and licensing?
We are on an annual license for the solution. The price of the solution could be less expensive.
What other advice do I have?
I rate Zoom a ten out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Operations Manager at Cognitive Global
Great for virtual meetings; can be used anywhere and anytime
Pros and Cons
- "Easy to use whenever and wherever necessary."
- "The solution lacks security."
What is our primary use case?
I use this product on a daily basis for virtual meetings and calls. We are a relatively small organization but use it often. I also use it for some of my private calls.
What is most valuable?
Zoom is very easy to use and the scheduling is very good. We can share a link whenever and wherever we like.
What needs improvement?
The solution should be more secure because sometimes files are shared and presentations are recorded.
For how long have I used the solution?
I've been using Zoom for almost two years.
What do I think about the stability of the solution?
The stability is quite good; I'm using the free version, so there is a 40-minute time limit. Everyone knows about that and it's not a big issue, you can always reconnect.
How was the initial setup?
The setup is very easy, anyone can do it.
What other advice do I have?
I rate the solution eight out of 10.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Field BDE Tech Data at a tech services company with 10,001+ employees
Easy to use, with a great user interface and perfect for virtual meetings
Pros and Cons
- "The solution is easy to use with an easy user interface."
- "It would be useful, for my purposes, to be able to run a meeting like a webinar where the solution doesn't show all of the people on the actual call. It would be great if it had the flexibility to allow people to "hide" themselves from the meeting, or to give the person running the meeting the capability of choosing who could be seen, or not."
What is our primary use case?
Currently, I use the solution in place of travelling to offices. It helps me conduct virtual meetings.
What is most valuable?
The solution is easy to use with an easy user interface.
What needs improvement?
It would be useful, for my purposes, to be able to run a meeting like a webinar where the solution doesn't show all of the people on the actual call. It would be great if it had the flexibility to allow people to "hide" themselves from the meeting, or to give the person running the meeting the capability of choosing who could be seen, or not.
For how long have I used the solution?
I've been using the solution for two years.
Which solution did I use previously and why did I switch?
I don't have any information on other solutions we've used in the past.
What other advice do I have?
We're a customer. We don't have a professional relationship with Zoom.
The solution is great when you need to hold meetings virtually.
I'd rate the solution eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Project specialist at a insurance company with 1,001-5,000 employees
Easy to use and has nice features for virtual meeting rooms
Pros and Cons
- "This is the easiest product to use for videoconferencing."
- "I like to see the whole screen and sometimes, it is difficult to hide the speaker's picture or my own picture from the forefront of the Zoom screen."
What is our primary use case?
I primarily use Zoom for webinars and virtual classes.
At the beginning of the pandemic, we started using Zoom for work. After some time, we switched to Microsoft Teams for that purpose. We talk to our providers using Zoom but it is not common.
This is deployed in a Linux environment.
What is most valuable?
I like the virtual meeting rooms in this product. They are very good and have very nice features.
This is the easiest product to use for videoconferencing.
What needs improvement?
The interface could use some improvement. I like to see the whole screen and sometimes, it is difficult to hide the speaker's picture or my own picture from the forefront of the Zoom screen.
For how long have I used the solution?
I have been using Zoom for approximately two years, since 2019.
What do I think about the stability of the solution?
Zoom is a very stable product.
Which solution did I use previously and why did I switch?
I did not use another similar product prior to Zoom.
I also use Microsoft Teams. We changed to Teams for work but I still use Zoom here and there.
How was the initial setup?
Downloading and installing Zoom was very easy to do. It did not take a long time.
What's my experience with pricing, setup cost, and licensing?
I use the free version of Zoom that is available for download.
What other advice do I have?
Overall, I really like Zoom and it has everything that we need. The only complaint I have is about the interface.
I would rate this solution a nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Human Capital and Development Manager at a insurance company with 1,001-5,000 employees
Has an easy setup
Pros and Cons
- "The solution is easy to set up."
- "Non-technical support should be improved, such as that involving invoicing."
What is our primary use case?
We use the solution for Webex, town hall, chatting and Teams.
What needs improvement?
Non-technical support should be improved, such as that involving invoicing. I cannot think of anything offhand to improve regarding services.
I would like to see avatars included in the next release.
For how long have I used the solution?
I have been using Zoom for three years
What do I think about the stability of the solution?
The solution is stable.
How was the initial setup?
The solution is easy to set up.
What other advice do I have?
As Zoom is quite good, I rate it as a ten out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PSS at a computer software company with 1,001-5,000 employees
Good desktop application that works exactly how you need it to
Pros and Cons
- "Zoom is scalable, it can handle meetings with lots of delegates."
- "In the next release, I would like to see an easily accessible bandwidth feature so that you can see how much data you've used on a particular call."
What is our primary use case?
My primary use is for virtual meetings and one-on-one communication.
What needs improvement?
In the next release, I would like to see an easily accessible bandwidth feature so that you can see how much data you've used on a particular call.
For how long have I used the solution?
I've been using Zoom for the last two years.
What do I think about the stability of the solution?
The product works, it's stable.
What do I think about the scalability of the solution?
Zoom is scalable, it can handle meetings with lots of delegates.
How was the initial setup?
The initial setup is really simple and can be installed in a couple of minutes - a rank novice could do it.
What other advice do I have?
The desktop application works nicely, and I would recommend the product for other people. I would give it a score of eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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