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reviewer1302477 - PeerSpot reviewer
Project specialist at a insurance company with 1,001-5,000 employees
Real User
Easy to use and has nice features for virtual meeting rooms
Pros and Cons
  • "This is the easiest product to use for videoconferencing."
  • "I like to see the whole screen and sometimes, it is difficult to hide the speaker's picture or my own picture from the forefront of the Zoom screen."

What is our primary use case?

I primarily use Zoom for webinars and virtual classes.

At the beginning of the pandemic, we started using Zoom for work. After some time, we switched to Microsoft Teams for that purpose. We talk to our providers using Zoom but it is not common.

This is deployed in a Linux environment.

What is most valuable?

I like the virtual meeting rooms in this product. They are very good and have very nice features.

This is the easiest product to use for videoconferencing.

What needs improvement?

The interface could use some improvement. I like to see the whole screen and sometimes, it is difficult to hide the speaker's picture or my own picture from the forefront of the Zoom screen.

For how long have I used the solution?

I have been using Zoom for approximately two years, since 2019.

Buyer's Guide
Zoom
March 2025
Learn what your peers think about Zoom. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
849,190 professionals have used our research since 2012.

What do I think about the stability of the solution?

Zoom is a very stable product.

Which solution did I use previously and why did I switch?

I did not use another similar product prior to Zoom.

I also use Microsoft Teams. We changed to Teams for work but I still use Zoom here and there.

How was the initial setup?

Downloading and installing Zoom was very easy to do. It did not take a long time.

What's my experience with pricing, setup cost, and licensing?

I use the free version of Zoom that is available for download.

What other advice do I have?

Overall, I really like Zoom and it has everything that we need. The only complaint I have is about the interface.

I would rate this solution a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer994551 - PeerSpot reviewer
Human Capital and Development Manager at a insurance company with 1,001-5,000 employees
Real User
Has an easy setup
Pros and Cons
  • "The solution is easy to set up."
  • "Non-technical support should be improved, such as that involving invoicing."

What is our primary use case?

We use the solution for Webex, town hall, chatting and Teams. 

What needs improvement?

Non-technical support should be improved, such as that involving invoicing. I cannot think of anything offhand to improve regarding services. 

I would like to see avatars included in the next release. 

For how long have I used the solution?

I have been using Zoom for three years

What do I think about the stability of the solution?

The solution is stable. 

How was the initial setup?

The solution is easy to set up. 

What other advice do I have?

As Zoom is quite good, I rate it as a ten out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Zoom
March 2025
Learn what your peers think about Zoom. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
849,190 professionals have used our research since 2012.
reviewer1453032 - PeerSpot reviewer
PSS at a computer software company with 1,001-5,000 employees
Real User
Good desktop application that works exactly how you need it to
Pros and Cons
  • "Zoom is scalable, it can handle meetings with lots of delegates."
  • "In the next release, I would like to see an easily accessible bandwidth feature so that you can see how much data you've used on a particular call."

What is our primary use case?

My primary use is for virtual meetings and one-on-one communication.

What needs improvement?

In the next release, I would like to see an easily accessible bandwidth feature so that you can see how much data you've used on a particular call.

For how long have I used the solution?

I've been using Zoom for the last two years.

What do I think about the stability of the solution?

The product works, it's stable.

What do I think about the scalability of the solution?

Zoom is scalable, it can handle meetings with lots of delegates.

How was the initial setup?

The initial setup is really simple and can be installed in a couple of minutes - a rank novice could do it.

What other advice do I have?

The desktop application works nicely, and I would recommend the product for other people. I would give it a score of eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Real User
Free to use, easy to set up, and makes it simple to connect for remote meetings
Pros and Cons
  • "It's pretty easy to connect to anybody through a scheduled meeting."
  • "Sound is not an issue, however, with video I've always had issues when using the free service."

What is our primary use case?

I primarily use this to remotely talk with people. I use it personally now, however, I did use it at my previous company.

What is most valuable?

It's pretty easy to connect to anybody through a scheduled meeting. It typically goes well with just sound.

The initial setup is simple. 

There is a free tier so that you don't need to pay to use Zoom (with some limitations).

What needs improvement?

Mostly it's been fine. There are just a few issues that I've noticed. For example, if I'm speaking with friends, it's through the free Zoom application, not the paid tier. There usually tends to be some issues that I have on my end consistently with camera reception. Even when all the features on my end are enabled, there are still issues with being able to even see myself. Sound is not an issue, however, with video I've always had issues when using the free service.

For how long have I used the solution?

I use Zoom occasionally, from time to time. 

What do I think about the scalability of the solution?

I've never tried to scale the product. I can't speak to how easy or hard it would be. 

How are customer service and support?

I've never used technical support. I don't know if they are responsive when you need their help. 

How was the initial setup?

The initial setup is pretty simple and straightforward. It's not hard to deploy it. Everything is easy to implement. 

What's my experience with pricing, setup cost, and licensing?

I tend to use the free tier. I can't speak to how much the paid tiers cost.

What other advice do I have?

I don't have a business relationship with Zoom. 

I tend to use the latest version of the solution, however, I don't use Zoom frequently anymore. I don't know which version of the solution I'm on.

I'd rate the solution at a seven out of ten. Being able to work is kind of the prime objective of most applications. This tends to do that with the exception of video, which I've had too many issues with. The two times I've used it, I had that issue. When I used to work for a hedge fund and some tech startups, it always used to work. That was on the paid tier which makes me wonder if it's just the free tier that's a bit weaker. In general, however, it works well. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1704000 - PeerSpot reviewer
Head of Information technologies systems department at a manufacturing company with 51-200 employees
Real User
Overall good quality, reliable, and simple installation
Pros and Cons
  • "The overall quality of Zoom is very good, it performs well. The interface works well."
  • "Zoom often does fixes or checks the vulnerability of their solution. However, they could increase security."

What is our primary use case?

We use Zoom for virtual meetings.

What is most valuable?

The overall quality of Zoom is very good, it performs well. The interface works well.

What needs improvement?

Zoom often does fixes or checks the vulnerability of their solution. However, they could increase security.

For how long have I used the solution?

I have been using Zoom for approximately two years.

What do I think about the stability of the solution?

Zoom is stable.

What do I think about the scalability of the solution?

We have approximately 100 users using the solution in my organization.

How was the initial setup?

the installation is straightforward, it only takes a few minutes.

What about the implementation team?

I did the implementation of the solution myself. We have one or two engineers that support this soltuion.

What's my experience with pricing, setup cost, and licensing?

We are using the free version of the solution.

What other advice do I have?

I rate Zoom an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer938853 - PeerSpot reviewer
Regional Sales Director - India & Middle East at a computer software company with 201-500 employees
Real User
Stable, secure, and easy to use
Pros and Cons
  • "The most valuable feature is how stable Zoom is. Compared to other collaboration tools, I haven't seen Zoom crash often. Zoom is also better in terms of security. From a usability perspective, a user's perspective, the overall experience of using Zoom is very good. It's a simple, fast, very seamless solution, and pretty lightweight."
  • "Zoom could be improved by adding more third-party integrations. They should also work on their virtual backgrounds. I think these could be more professional and creative."

What is our primary use case?

My primary use case is for virtual meetings. 

What is most valuable?

The most valuable feature is how stable Zoom is. Compared to other collaboration tools, I haven't seen Zoom crash often. Zoom is also better in terms of security. From a usability perspective, a user's perspective, the overall experience of using Zoom is very good. It's a simple, fast, very seamless solution, and pretty lightweight. 

What needs improvement?

Zoom could be improved by adding more third-party integrations. They should also work on their virtual backgrounds. I think these could be more professional and creative. 

For how long have I used the solution?

I have been using Zoom for over two years. 

What do I think about the stability of the solution?

Zoom is very stable. The performance is much better compared to similar collaboration tools. 

How are customer service and support?

I have never directly contacted Zoom's technical support. My organization has a centralized IT team. 

Which solution did I use previously and why did I switch?

Before switching to Zoom, I used Skype for Business. Skype for Business was very heavy, unstable, and difficult to use. It consumed a lot of memory and the overall experience wasn't very nice. 

As an organization, we sometimes use Microsoft Teams as well, but I always prefer using Zoom. The interface is very simple and elegant. 

How was the initial setup?

The installation was a breeze. 

What about the implementation team?

I implemented through an in-house team. 

What's my experience with pricing, setup cost, and licensing?

There is a license to pay for, but my company takes care of that. I don't actually spend anything. 

What other advice do I have?


There are over 200 people in my organization using Zoom. As for maintenance, there are periodic updates from time to time, but there aren't a lot of operational challenges. It's purely cloud-based, which adds great value, and there are no challenges in maintaining it. 

I would rate Zoom an eight out of ten. I recommend it to anyone who wants to start using it.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1709688 - PeerSpot reviewer
Senior Advisor at a financial services firm with 201-500 employees
Real User
Useful for virtual meetings
Pros and Cons
  • "Zoom is useful for virtual meetings."
  • "Zoom could be improved by making it easier to join meetings. It can be a bit confusing because sometimes you need meeting IDs and logins, sometimes you don't."

What is our primary use case?

I primarily use Zoom for virtual meetings with clients. I don't have Zoom installed, so I have to join through the web. I only use the browser version. 

What is most valuable?

Zoom is useful for virtual meetings. 

What needs improvement?

Zoom could be improved by making it easier to join meetings. It can be a bit confusing because sometimes you need meeting IDs and logins, sometimes you don't. 

For how long have I used the solution?

I have been using Zoom for about two years. 

What do I think about the stability of the solution?

I've had no issues with Zoom. It has been stable. 

How are customer service and support?

I have never contacted technical support. 

What's my experience with pricing, setup cost, and licensing?

There are no licenses or subscriptions. Zoom is free. 

What other advice do I have?

I would rate Zoom an eight out of ten. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Senior Information Technology System Engineer at State Informatics Limited
Real User
Stable, good quality, and the remote desktop control feature is helpful
Pros and Cons
  • "The most valuable feature is the remote desktop because sometimes we have to intervene and control the client's infrastructure."
  • "I would like to be able to have multiple users open and collaborate on a document at the same time."

What is our primary use case?

Some of our clients use Zoom for video conferencing, so we use it to have meetings with them.

What is most valuable?

The most valuable feature is the remote desktop because sometimes we have to intervene and control the client's infrastructure. The remote features all us to do this.

The conference call meeting is a good feature.

I get quick access and the performance is good.

The quality is good and video meetings are very clear.

What needs improvement?

I would like to be able to have multiple users open and collaborate on a document at the same time.

For how long have I used the solution?

We have been using Zoom for two years.

What do I think about the stability of the solution?

Zoom is a stable solution, which is why we're using it.

What do I think about the scalability of the solution?

This solution is scalable.

How are customer service and technical support?

I would rate the technical support an eight or nine out of ten.

Which solution did I use previously and why did I switch?

Most of the time, we use Microsoft Teams for our meetings. Our choice of video conferencing or virtual meeting software depends on what the client is using.

With some of the other products that we have used, we have experienced poor quality and lost connections. I don't think that it is related to our network because when I switch to Zoom, it works fine.

What other advice do I have?

Overall, Zoom is a good product and I recommend that people use it.

I would rate this solution a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user