I primarily use this to remotely talk with people. I use it personally now, however, I did use it at my previous company.
Retired
Free to use, easy to set up, and makes it simple to connect for remote meetings
Pros and Cons
- "It's pretty easy to connect to anybody through a scheduled meeting."
- "Sound is not an issue, however, with video I've always had issues when using the free service."
What is our primary use case?
What is most valuable?
It's pretty easy to connect to anybody through a scheduled meeting. It typically goes well with just sound.
The initial setup is simple.
There is a free tier so that you don't need to pay to use Zoom (with some limitations).
What needs improvement?
Mostly it's been fine. There are just a few issues that I've noticed. For example, if I'm speaking with friends, it's through the free Zoom application, not the paid tier. There usually tends to be some issues that I have on my end consistently with camera reception. Even when all the features on my end are enabled, there are still issues with being able to even see myself. Sound is not an issue, however, with video I've always had issues when using the free service.
For how long have I used the solution?
I use Zoom occasionally, from time to time.
Buyer's Guide
Zoom
January 2025
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Learn what your peers think about Zoom. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
837,501 professionals have used our research since 2012.
What do I think about the scalability of the solution?
I've never tried to scale the product. I can't speak to how easy or hard it would be.
How are customer service and support?
I've never used technical support. I don't know if they are responsive when you need their help.
How was the initial setup?
The initial setup is pretty simple and straightforward. It's not hard to deploy it. Everything is easy to implement.
What's my experience with pricing, setup cost, and licensing?
I tend to use the free tier. I can't speak to how much the paid tiers cost.
What other advice do I have?
I don't have a business relationship with Zoom.
I tend to use the latest version of the solution, however, I don't use Zoom frequently anymore. I don't know which version of the solution I'm on.
I'd rate the solution at a seven out of ten. Being able to work is kind of the prime objective of most applications. This tends to do that with the exception of video, which I've had too many issues with. The two times I've used it, I had that issue. When I used to work for a hedge fund and some tech startups, it always used to work. That was on the paid tier which makes me wonder if it's just the free tier that's a bit weaker. In general, however, it works well.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Head of Information technologies systems department at a manufacturing company with 51-200 employees
Overall good quality, reliable, and simple installation
Pros and Cons
- "The overall quality of Zoom is very good, it performs well. The interface works well."
- "Zoom often does fixes or checks the vulnerability of their solution. However, they could increase security."
What is our primary use case?
We use Zoom for virtual meetings.
What is most valuable?
The overall quality of Zoom is very good, it performs well. The interface works well.
What needs improvement?
Zoom often does fixes or checks the vulnerability of their solution. However, they could increase security.
For how long have I used the solution?
I have been using Zoom for approximately two years.
What do I think about the stability of the solution?
Zoom is stable.
What do I think about the scalability of the solution?
We have approximately 100 users using the solution in my organization.
How was the initial setup?
the installation is straightforward, it only takes a few minutes.
What about the implementation team?
I did the implementation of the solution myself. We have one or two engineers that support this soltuion.
What's my experience with pricing, setup cost, and licensing?
We are using the free version of the solution.
What other advice do I have?
I rate Zoom an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Zoom
January 2025
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Learn what your peers think about Zoom. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
837,501 professionals have used our research since 2012.
Regional Sales Director - India & Middle East at a computer software company with 201-500 employees
Stable, secure, and easy to use
Pros and Cons
- "The most valuable feature is how stable Zoom is. Compared to other collaboration tools, I haven't seen Zoom crash often. Zoom is also better in terms of security. From a usability perspective, a user's perspective, the overall experience of using Zoom is very good. It's a simple, fast, very seamless solution, and pretty lightweight."
- "Zoom could be improved by adding more third-party integrations. They should also work on their virtual backgrounds. I think these could be more professional and creative."
What is our primary use case?
My primary use case is for virtual meetings.
What is most valuable?
The most valuable feature is how stable Zoom is. Compared to other collaboration tools, I haven't seen Zoom crash often. Zoom is also better in terms of security. From a usability perspective, a user's perspective, the overall experience of using Zoom is very good. It's a simple, fast, very seamless solution, and pretty lightweight.
What needs improvement?
Zoom could be improved by adding more third-party integrations. They should also work on their virtual backgrounds. I think these could be more professional and creative.
For how long have I used the solution?
I have been using Zoom for over two years.
What do I think about the stability of the solution?
Zoom is very stable. The performance is much better compared to similar collaboration tools.
How are customer service and support?
I have never directly contacted Zoom's technical support. My organization has a centralized IT team.
Which solution did I use previously and why did I switch?
Before switching to Zoom, I used Skype for Business. Skype for Business was very heavy, unstable, and difficult to use. It consumed a lot of memory and the overall experience wasn't very nice.
As an organization, we sometimes use Microsoft Teams as well, but I always prefer using Zoom. The interface is very simple and elegant.
How was the initial setup?
The installation was a breeze.
What about the implementation team?
I implemented through an in-house team.
What's my experience with pricing, setup cost, and licensing?
There is a license to pay for, but my company takes care of that. I don't actually spend anything.
What other advice do I have?
There are over 200 people in my organization using Zoom. As for maintenance, there are periodic updates from time to time, but there aren't a lot of operational challenges. It's purely cloud-based, which adds great value, and there are no challenges in maintaining it.
I would rate Zoom an eight out of ten. I recommend it to anyone who wants to start using it.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Advisor at a financial services firm with 201-500 employees
Useful for virtual meetings
Pros and Cons
- "Zoom is useful for virtual meetings."
- "Zoom could be improved by making it easier to join meetings. It can be a bit confusing because sometimes you need meeting IDs and logins, sometimes you don't."
What is our primary use case?
I primarily use Zoom for virtual meetings with clients. I don't have Zoom installed, so I have to join through the web. I only use the browser version.
What is most valuable?
Zoom is useful for virtual meetings.
What needs improvement?
Zoom could be improved by making it easier to join meetings. It can be a bit confusing because sometimes you need meeting IDs and logins, sometimes you don't.
For how long have I used the solution?
I have been using Zoom for about two years.
What do I think about the stability of the solution?
I've had no issues with Zoom. It has been stable.
How are customer service and support?
I have never contacted technical support.
What's my experience with pricing, setup cost, and licensing?
There are no licenses or subscriptions. Zoom is free.
What other advice do I have?
I would rate Zoom an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Information Technology System Engineer at State Informatics Limited
Stable, good quality, and the remote desktop control feature is helpful
Pros and Cons
- "The most valuable feature is the remote desktop because sometimes we have to intervene and control the client's infrastructure."
- "I would like to be able to have multiple users open and collaborate on a document at the same time."
What is our primary use case?
Some of our clients use Zoom for video conferencing, so we use it to have meetings with them.
What is most valuable?
The most valuable feature is the remote desktop because sometimes we have to intervene and control the client's infrastructure. The remote features all us to do this.
The conference call meeting is a good feature.
I get quick access and the performance is good.
The quality is good and video meetings are very clear.
What needs improvement?
I would like to be able to have multiple users open and collaborate on a document at the same time.
For how long have I used the solution?
We have been using Zoom for two years.
What do I think about the stability of the solution?
Zoom is a stable solution, which is why we're using it.
What do I think about the scalability of the solution?
This solution is scalable.
How are customer service and technical support?
I would rate the technical support an eight or nine out of ten.
Which solution did I use previously and why did I switch?
Most of the time, we use Microsoft Teams for our meetings. Our choice of video conferencing or virtual meeting software depends on what the client is using.
With some of the other products that we have used, we have experienced poor quality and lost connections. I don't think that it is related to our network because when I switch to Zoom, it works fine.
What other advice do I have?
Overall, Zoom is a good product and I recommend that people use it.
I would rate this solution a nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Simple interface, the quality is good, and you can host a lot of people in a meeting
Pros and Cons
- "The interface makes it simple to use."
- "Having easier access to recorded meetings, being able to download them fast, and playing them back would be helpful."
What is our primary use case?
I use Zoom for video conferencing with my colleagues or with our partners.
What is most valuable?
The most valuable features are the quality, the number of people that you can have in a meeting, and the interface.
The interface makes it simple to use.
What needs improvement?
I would like to see a "raise hand" feature added to Zoom that gets the presenter's attention.
Having easier access to recorded meetings, being able to download them fast, and playing them back would be helpful.
For how long have I used the solution?
We have been using Zoom for a few years.
What do I think about the stability of the solution?
This is a stable solution. We use Zoom occasionally and not on a daily basis but we have not had any trouble with crashes or glitches.
What do I think about the scalability of the solution?
We use the software with our partners to conduct webinars and we haven't had any trouble with scalability that I know of.
Which solution did I use previously and why did I switch?
There are a lot of webinars that are transmitting in either Zoom or Webex but we normally use Zoom.
What other advice do I have?
I would rate this solution a nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Sr. Sales Consultant at a tech services company with 51-200 employees
Easy to set up, very reliable, and offers many great backgrounds
Pros and Cons
- "The solution is stable and reliable."
- "The solution could be a bit more user-friendly."
What is our primary use case?
I use the solution for meetings with friends or catching up with friends.
There are also some events I go to, which use to be physical, and now are virtual. There's a public speaking platform, a public speaking course that I participate in called Toastmaster.
I also use the product for work calls with vendors or prospective clients.
What is most valuable?
I enjoy the background options on offer.
The initial setup is straightforward.
The solution is stable and reliable.
The scalability has been good.
What needs improvement?
The solution could be a bit more user-friendly. Microsoft Teams, for example, is easier.
The stability could be a bit better. I find Microsoft Teams to be more stable.
The security could be stronger.
For how long have I used the solution?
I've been using Zoom for two years.
What do I think about the stability of the solution?
The solution is reliable and the performance is good. I've never had stability issues. It doesn't crash or freeze. There aren't bugs or glitches.
What do I think about the scalability of the solution?
From what I have seen so far, the scalability is good. A company can easily expand it if they need to.
How are customer service and support?
I've never directly dealt with technical support. I can't speak to how helpful or responsive they would be if you needed help.
Which solution did I use previously and why did I switch?
I'm also using Microsoft Teams. I prefer using Teams, as I'm more used to it and I find it more stable, and also more user-friendly.
How was the initial setup?
The initial implementation process was very simple and straightforward. It was not a complex or difficult process.
What about the implementation team?
The initial setup was handled with the help of my IT team.
What's my experience with pricing, setup cost, and licensing?
We pay a yearly licensing fee. We have an internal team that deals with licensing, and therefore I can's speak to any extra costs involved.
What other advice do I have?
I'm a generic user. I don't have a business relationship with Zoom.
I am using a current version of the solution.
I would recommend them to use Teams for a professional setup, as it's more stable and more user-friendly. From what I understand, there are more security measures there, since it's a Microsoft product. I prefer that.
I would rate the solution at an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Operational Analyst and Architect at Hobu Online
Performs well and good user interface
Pros and Cons
- "Zoom's interface is nice and has good performance."
- "I did not see a Whiteboarding feature when using Zoom. They should add this in the next release."
What is our primary use case?
We are using Zoom for virtual meetings in our company internally and externally.
What is most valuable?
Zoom's interface is nice and has good performance.
What needs improvement?
I did not see a Whiteboarding feature when using Zoom. They should add this in the next release.
For how long have I used the solution?
I have been using Zoom for approximately one year.
What do I think about the stability of the solution?
The solution is stable, However in the early days of the solution there were some bugs, they have fixed those issues.
Zoom needs good network bandwidth to perform well.
What do I think about the scalability of the solution?
We have 10 people in my organization using Zoom.
How are customer service and support?
I have not used the support from Zoom.
Which solution did I use previously and why did I switch?
I have previously used OpenMeetings, Skype, TeamViewer, and Webex, I have found Zoom has a better interface and is more organized.
How was the initial setup?
The setup is in the middle range of difficulty, it is not easy and not complex.
What's my experience with pricing, setup cost, and licensing?
The price of Zoom is a bit expensive.
What other advice do I have?
My advice to others is for them to evaluate all the options and see which is the best fit with the features they want, such as security, whiteboarding, and remote control. Depending on the combination of features required, some other tool might be better.
I rate Zoom an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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