Zoom Reviews

We are using Zoom for virtual meetings in our company internally and externally.

Zoom's interface is nice and has good performance.

I did not see a Whiteboarding feature when using Zoom. They should add this in the next release.

I have been using Zoom for approximately one year.

The solution is stable, However in the early days of the solution there were some bugs, they have fixed those issues. 

Zoom needs good network bandwidth to perform well.

We have 10 people in my organization using Zoom.

I have not used the support from Zoom.

I have previously used OpenMeetings, Skype, TeamViewer, and Webex, I have found Zoom has a better interface and is more organized.

The setup is in the middle range of difficulty, it is not easy and not complex.

The price of Zoom is a bit expensive.

My advice to others is for them to evaluate all the options and see which is the best fit with the features they want, such as security, whiteboarding, and remote control. Depending on the combination of features required, some other tool might be better.

I rate Zoom an eight out of ten.

Currently, I use the solution in place of travelling to offices. It helps me conduct virtual meetings.

The solution is easy to use with an easy user interface.

It would be useful, for my purposes, to be able to run a meeting like a webinar where the solution doesn't show all of the people on the actual call. It would be great if it had the flexibility to allow people to "hide" themselves from the meeting, or to give the person running the meeting the capability of choosing who could be seen, or not.

I've been using the solution for two years.

I don't have any information on other solutions we've used in the past.

We're a customer. We don't have a professional relationship with Zoom.

The solution is great when you need to hold meetings virtually.

I'd rate the solution eight out of ten.

I'm always in calls through Zoom and other platforms. We use ours and then we use other people's as well. It depends on who sets up the meeting. It's really for client meetings and management meetings or board meetings. Anything that is not in-person we typically will use Zoom for.

The solution is stable.

It's easy to use and at this point, it's certainly ubiquitous. It's everywhere. Everyone seems to have experience with it.

The solution is scalable. 

It's secure enough.

In terms of connectivity, we've had issues, specifically this week. There were several instances where we couldn't connect into a meeting just on video and then couldn't even dial-in. Something was not working. It was like that for a good two days the last time it happened. We had to work around the issue.

From a professional use point of view, it really just needs to work more solidly. It's not more features that they need. Rather, they could increase the stability and solve some of the sync problems they have with video and audio.

I've used Zoom for probably about five years at this point.

There are a few stability problems. For example, occasionally, there's a sync problem between the video and the audio.

The scalability is good. It's pretty solid. I understand how complex these things are on the back end. I haven't seen it fail due to too many people being on it. 

Everyone uses it. It's quite extensively used. We have about 100 people in our organization that leverage it regularly.

I've never contacted technical support. When we have had connectivity issues, I report them. Every time it didn't connect, I would send a message to let them understand the frequency of the issue.

I also use Teams to a certain degree.

Even with Teams coming on as strongly as it is, Zoom is still the standard. What I'll often hear people say is, "on Zoom, I can do this. How do I do it here?" Zoom sets the standard for a lot of platforms. 

I work for a private equity firm and they're very concerned about security. For a while, we used WebEx due to the fact that it was secure. However, they were just were so far behind and there were problems with that. In the end, more often than not, you'd almost expect problems with the WebEx side. Zoom was better in that regard. Zoom is able to actually encrypt the meetings from end-to-end, point-to-point.

I don't handle anything related to costs or licensing. I don't know what the actual pricing is on the product.

I work as a consultant for a private equity firm. I'm just a customer and an end-user.

I'm up to date with the latest version at the moment.

For the most part, the solution just works. However, when it doesn't work, it really doesn't work.

A lot of people are finding success with Microsoft Teams. If a company already has Teams, if they're at a certain subscription level within Microsoft, they get Teams for free. If they're a company that has enough scale, then Teams will just come along with their subscription. Teams works well enough and has other factors and features from a collaboration standpoint. That makes it pretty compelling.

That being said, what I'd recommend is if people are a Microsoft house and they have a certain level of their subscription before they invest in Zoom, see if they can't address their needs with Teams, otherwise, they might be spending money where they don't need to.

I would rate the solution at a six out of ten.

We use Zoom for virtual meetings. We have viewer than 100 employees in our organization.

Zoom is easy to use.

I think Zoom is not secure.

We've been using Zoom since the COVID pandemic started. 

I've never contacted Zoom support.

The setup is simple. It only takes a few minutes and you can do it by yourself. 

I rate Zoom seven out of 10.

Some of our clients use Zoom for video conferencing, so we use it to have meetings with them.

The most valuable feature is the remote desktop because sometimes we have to intervene and control the client's infrastructure. The remote features all us to do this.

The conference call meeting is a good feature.

I get quick access and the performance is good.

The quality is good and video meetings are very clear.

I would like to be able to have multiple users open and collaborate on a document at the same time.

We have been using Zoom for two years.

Zoom is a stable solution, which is why we're using it.

This solution is scalable.

I would rate the technical support an eight or nine out of ten.

Most of the time, we use Microsoft Teams for our meetings. Our choice of video conferencing or virtual meeting software depends on what the client is using.

With some of the other products that we have used, we have experienced poor quality and lost connections. I don't think that it is related to our network because when I switch to Zoom, it works fine.

Overall, Zoom is a good product and I recommend that people use it.

I would rate this solution a nine out of ten.

I use Zoom for video conferencing with my colleagues or with our partners.

The most valuable features are the quality, the number of people that you can have in a meeting, and the interface.

The interface makes it simple to use.

I would like to see a "raise hand" feature added to Zoom that gets the presenter's attention.

Having easier access to recorded meetings, being able to download them fast, and playing them back would be helpful.

We have been using Zoom for a few years.

This is a stable solution. We use Zoom occasionally and not on a daily basis but we have not had any trouble with crashes or glitches.

We use the software with our partners to conduct webinars and we haven't had any trouble with scalability that I know of.

There are a lot of webinars that are transmitting in either Zoom or Webex but we normally use Zoom.

I would rate this solution a nine out of ten.

I use the solution for meetings with friends or catching up with friends.

There are also some events I go to, which use to be physical, and now are virtual. There's a public speaking platform, a public speaking course that I participate in called Toastmaster. 

I also use the product for work calls with vendors or prospective clients.

I enjoy the background options on offer.

The initial setup is straightforward.

The solution is stable and reliable.

The scalability has been good. 

The solution could be a bit more user-friendly. Microsoft Teams, for example, is easier.

The stability could be a bit better. I find Microsoft Teams to be more stable. 

The security could be stronger. 

I've been using Zoom for two years. 

The solution is reliable and the performance is good. I've never had stability issues. It doesn't crash or freeze. There aren't bugs or glitches. 

From what I have seen so far, the scalability is good. A company can easily expand it if they need to.

I've never directly dealt with technical support. I can't speak to how helpful or responsive they would be if you needed help.

I'm also using Microsoft Teams. I prefer using Teams, as I'm more used to it and I find it more stable, and also more user-friendly.

The initial implementation process was very simple and straightforward. It was not a complex or difficult process.

The initial setup was handled with the help of my IT team.

We pay a yearly licensing fee. We have an internal team that deals with licensing, and therefore I can's speak to any extra costs involved.

I'm a generic user. I don't have a business relationship with Zoom.

I am using a current version of the solution.

I would recommend them to use Teams for a professional setup, as it's more stable and more user-friendly. From what I understand, there are more security measures there, since it's a Microsoft product. I prefer that.

I would rate the solution at an eight out of ten.

My primary use case is for virtual meetings. 

The most valuable feature is how stable Zoom is. Compared to other collaboration tools, I haven't seen Zoom crash often. Zoom is also better in terms of security. From a usability perspective, a user's perspective, the overall experience of using Zoom is very good. It's a simple, fast, very seamless solution, and pretty lightweight. 

Zoom could be improved by adding more third-party integrations. They should also work on their virtual backgrounds. I think these could be more professional and creative. 

I have been using Zoom for over two years. 

Zoom is very stable. The performance is much better compared to similar collaboration tools. 

I have never directly contacted Zoom's technical support. My organization has a centralized IT team. 

Before switching to Zoom, I used Skype for Business. Skype for Business was very heavy, unstable, and difficult to use. It consumed a lot of memory and the overall experience wasn't very nice. 

As an organization, we sometimes use Microsoft Teams as well, but I always prefer using Zoom. The interface is very simple and elegant. 

The installation was a breeze. 

I implemented through an in-house team. 

There is a license to pay for, but my company takes care of that. I don't actually spend anything. 

There are over 200 people in my organization using Zoom. As for maintenance, there are periodic updates from time to time, but there aren't a lot of operational challenges. It's purely cloud-based, which adds great value, and there are no challenges in maintaining it. 

I would rate Zoom an eight out of ten. I recommend it to anyone who wants to start using it.