I primarily use this to remotely talk with people. I use it personally now, however, I did use it at my previous company.
It's pretty easy to connect to anybody through a scheduled meeting. It typically goes well with just sound.
The initial setup is simple.
There is a free tier so that you don't need to pay to use Zoom (with some limitations).
Mostly it's been fine. There are just a few issues that I've noticed. For example, if I'm speaking with friends, it's through the free Zoom application, not the paid tier. There usually tends to be some issues that I have on my end consistently with camera reception. Even when all the features on my end are enabled, there are still issues with being able to even see myself. Sound is not an issue, however, with video I've always had issues when using the free service.
I use Zoom occasionally, from time to time.
I've never tried to scale the product. I can't speak to how easy or hard it would be.
I've never used technical support. I don't know if they are responsive when you need their help.
The initial setup is pretty simple and straightforward. It's not hard to deploy it. Everything is easy to implement.
I tend to use the free tier. I can't speak to how much the paid tiers cost.
I don't have a business relationship with Zoom.
I tend to use the latest version of the solution, however, I don't use Zoom frequently anymore. I don't know which version of the solution I'm on.
I'd rate the solution at a seven out of ten. Being able to work is kind of the prime objective of most applications. This tends to do that with the exception of video, which I've had too many issues with. The two times I've used it, I had that issue. When I used to work for a hedge fund and some tech startups, it always used to work. That was on the paid tier which makes me wonder if it's just the free tier that's a bit weaker. In general, however, it works well.