Our primary use case is for our engineers who spend some of their time working remotely. For now we have four people in the company using the solution but we're in the process of encouraging use of the solution for our customers who need support so they will no longer need to go to customer sites. The main reason is that when it gets to the level of engineering, we need to dedicate a particular team to do the remote support and they need to work on something which can be used easily at any time. I'm an enterprise engineer and we're a customer of Zoom.
Enterprise Engineer at Computech Limited
An extremely significant time saver for our employees
Pros and Cons
- "It allows for both support and communication at the same time."
- "When sharing a screen, it's only dedicated to one particular window, not multiple windows"
What is our primary use case?
What is most valuable?
The valuable feature of Zoom is that it's easy to setup and is very user friendly. It allows for both support and communication at the same time.
What needs improvement?
The only limitation is that when you're sharing your screen, it's only dedicated to one particular window, not multiple windows, as opposed to Teamviewer where you can have the entire environment and access the laptop rather than sharing a window.
For how long have I used the solution?
I've used the solution for 18 months.
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What do I think about the stability of the solution?
I find it more stable than other products such as AnyDesk or Teamviewer.
What do I think about the scalability of the solution?
It's a scalable solution.
How are customer service and support?
I haven't needed technical support because it was easy for me to navigate through and find what I was looking for. It is self-explanatory. If you want a meeting, you look for a meeting. If you want support, you go for support and it's open, transparent.
How was the initial setup?
Initial setup is very straightforward.
What other advice do I have?
It's important to create an awareness of the product and its uses to customers because most customers over here don't understand what Zoom is. This is not only for meetings but for our technical support. It saves us so much time not having to travel great distances.
It's straightforward and very easy to implement. It doesn't need any dedicated process to install or to configure. All you need is just an email account or a Facebook account and you're good to go.
I would rate this product a nine out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.

SIG’s (Security & Authorizations, HCM, BI, Solution Manager, User Experience) at VNSG
Provides valuable feature for communication and has an easy setup process
Pros and Cons
- "Zoom's most valuable feature is communication."
- "There could be more integration options for Zoom."
What is most valuable?
Zoom's most valuable feature is communication.
What needs improvement?
There could be more integration options for Zoom.
For how long have I used the solution?
We have been using Zoom for five to six years.
What do I think about the stability of the solution?
I rate Zoom's stability an eight out of ten.
What do I think about the scalability of the solution?
The product is highly scalable. I rate its scalability an eight out of ten.
How was the initial setup?
The initial setup is easy. I rate its process a nine out of ten.
What's my experience with pricing, setup cost, and licensing?
It is an inexpensive product. I rate its pricing a two out of ten.
What other advice do I have?
It is a good product. I rate it a nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Chief ICT Officer at Barbados Public Workers Cooperative Credit Union Ltd
An easy-to-use solution that helps to create internal and external meetings
Pros and Cons
- "The solution is stable and user-friendly."
What is our primary use case?
We use the solution for internal and external meetings.
How has it helped my organization?
The tool helps to reduce the time in meeting people.
What is most valuable?
The solution is stable and user-friendly.
For how long have I used the solution?
I have been using the tool for three years.
What do I think about the stability of the solution?
I would rate the product a ten out of ten for stability.
What do I think about the scalability of the solution?
The solution is extremely scalable.
How was the initial setup?
The solution's setup is very easy.
What was our ROI?
We have seen ROI with the tool's use.
What's my experience with pricing, setup cost, and licensing?
The solution's pricing is good.
What other advice do I have?
I would rate the product a ten out of ten. We create Zoom links for meetings. You can access Zoom from mobile phones as well. It's a good tool that is easy to use.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Business and Solutions Development Manager at a comms service provider with 201-500 employees
Fast, easy to set up, and offers meeting recording capabilities
Pros and Cons
- "The initial setup is easy."
- "I can't speak to any missing features."
What is our primary use case?
We primarily use the solution for digital meetings.
What is most valuable?
We usually record the calls, the meetings. It's great for that. The recorded file is very quickly delivered to us.
It's a quick product. It's fast.
It meets my needs. It's good, in general.
The initial setup is easy.
What needs improvement?
I can't speak to any missing features. I just do basic calls and haven't had issues.
For how long have I used the solution?
We've used the solution for a while at this point. We've used it since around the start of the pandemic, or thereabouts.
What do I think about the stability of the solution?
We have found the solution to be stable. There are no bugs or glitches. It doesn't crash or freeze. It's reliable.
What do I think about the scalability of the solution?
When it comes to having meetings or webinars, it's been scalable. It seems to expand to our needs. We've never had any issues.
How are customer service and support?
I've never had a problem with any of the technology. Therefore, I haven't had a need to contact technical support. I wouldn't be able to rate their services, having never contacted them.
Which solution did I use previously and why did I switch?
A few times when I have had calls with WebEx. It's not my primary tool. My primary tool is Zoom.
Previously, we had other tools like GoToMeeting.Since the start of the pandemic, we have been using Zoom.
We currently also use Meet alongside Zoom.
How was the initial setup?
The initial setup of the solution is very easy, very straightforward. It's not very complex or difficult.
What other advice do I have?
I'm just a customer and end-user.
We tend to use the latest version of the solution.
I would recommend the solution. I'd advise users to try it out. It's very good.
I would rate the solution at a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Executive at a leisure / travel company with 201-500 employees
Good performance with a free version and an easy installation process
Pros and Cons
- "The product is usable and very straightforward."
- "I'd like to have the recording functionality in the free version so that we don't need any licensing in order to access it."
What is our primary use case?
I primarily use it for myself and for checking. I use it for organizing teams.
What is most valuable?
The performance is very good. We haven't had any stability issues.
The scalability is great.
The product is usable and very straightforward.
Overall, the installation process is very simple.
There is a free version of the product.
What needs improvement?
I don't think any other improvement is required at the moment.
You do need permissions to be recorded. I'd like to have the recording functionality in the free version so that we don't need any licensing in order to access it.
The free version allows only for approximately 45-minute meetings.
They need to be able to integrate it with other applications, such as, for example, Facebook, so that you could schedule meetings more effectively.
For how long have I used the solution?
I've been using the solution for three years. It's been a while at this point.
What do I think about the stability of the solution?
The solution is stable. The performance has always been good. There are no bugs or glitches. It doesn't crash or freeze. it's reliable.
What do I think about the scalability of the solution?
I've found the solution to be scalable for my purposes. It's never been an issue.
I do not have plans to increase usage at this time.
How are customer service and support?
I don't really require the assistance of technical support. Having never talked to them, I cannot speak to how helpful or responsive they are.
Which solution did I use previously and why did I switch?
I use both Zoom and Google Meets. The quality of Zoom is better than Google. That said, Google Meets is pretty commonly used.
How was the initial setup?
The installation process is straightforward and not overly complex. You just click through the prompts and you are ready to go.
What about the implementation team?
You can handle the installation yourself. It's very easy. I didn't need an integrator or consultant to assist me.
What's my experience with pricing, setup cost, and licensing?
They have options for personal use, or we can have co-hosts, which we can assign.
The licensing is cheap and we can pay for it on a monthly basis.
I use the free version. I don't pay a licensing fee at this time.
What other advice do I have?
I'd rate the solution at an eight out of ten. Overall, I am satisfied with the capabilities of the product.
I would recommend the solution to other users.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Assistant Manager at a educational organization with 1,001-5,000 employees
Straightforward installation, but the user interface could be more user-friendly
Pros and Cons
- "I felt the installation to be straightforward."
- "The interface could be more user-friendly."
What is our primary use case?
We use the solution for virtual meetings.
What needs improvement?
The interface could be more user-friendly. I am only referring to my limited personal experience. This should not present an issue for an experienced user.
It's a little bit hard for me to type the numbers, as we mostly use Teams, meaning our experience is lacking. I have used the solution on several occasions, although not too many. This difficulty could, perhaps, be chalked up to my lack of experience.
For how long have I used the solution?
We have been using Zoom for one or two years.
How was the initial setup?
I felt the installation to be straightforward.
I do not know for certain how long this process lasted, perhaps 15 minutes.
What about the implementation team?
One can handle the installation on his own, as I have made use of the solution on several occasions. I have endorsed the solution in the past and make use of it myself, so I do not need recourse to the information.
What's my experience with pricing, setup cost, and licensing?
As I am not in charge of managing Zoom, I cannot speak for the licensing requirements. I believe that all of their licenses are purchased, so that they may use the solution for their teaching purposes.
What other advice do I have?
I assume that the solution is cloud-based, although I cannot say for certain as I am just a user.
The solution has so far been fine for me and has not presented too many issues.
I do not know for certain how many users are using the solution in our organization, although I would estimate this figure to exceed 1,000, maybe reaching several thousand. I know there are at least a thousand. As we are a university, we have several thousand people, numbering more than 10,000 students, some of whom are making use of the solution. However, there are those who are not, so I cannot only guess at the number. At least a thousand seems reasonable.
I would recommend the solution to others, although there is really no choice in its use, as this is done out of necessity.
I rate Zoom between a six and seven out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Bachelor of Science - BSField Of StudyMechanical Engineering at University of Energy and Natural Resources
Grid-view, selective muting, and audio-only options have helped continue work when we can't meet in person
Pros and Cons
- "The grid view option is great, as you get to see everyone who is in the video conference at the same time."
- "I would like to see something like a virtual board or conference room where participants are seated around a virtual table, and pictures of them sitting on the chair or an avatar that the user can choose and control within that virtual world."
What is our primary use case?
I mostly use the software for lectures and it has been really helpful. I use it for group studies, assignments, and business meetings.
My team and I had to finish a project within that period and since we couldn't meet, we usually collaborated on Zoom. We met with ourselves and sometimes with our supervisor and we were able to finish the project days before the lockdown was lifted. We were happy that we were able to achieve this goal, as it was very difficult for others.
How has it helped my organization?
Since the lockdown began and my partners and I were not able to step out for business meetings, Zoom came in handy and we were able to accomplish many feats within that period. These included project management, project completion, and project counseling.
Now, we don't have to go out and meet unless it cannot be avoided. With the inception of Zoom, we are able to collaborate anytime, anywhere, any day. We are able to achieve just as much as we would have if we were meeting and sometimes we are able to get a lot more done.
What is most valuable?
The grid view option is great, as you get to see everyone who is in the video conference at the same time.
I like the feature that you can select a particular member and see them on the full screen.
Video conferencing is great but Zoom has been on a different level. I like that feature that gives the host permission to mute everyone except themselves, and then unmute them anytime they need someone to talk
In order to save bandwidth, the feature of turning off video has been really great. We can switch them to audio-only when the video is not necessary.
What needs improvement?
I would like to see something like a virtual board or conference room where participants are seated around a virtual table, and pictures of them sitting on the chair or an avatar that the user can choose and control within that virtual world. This would allow the participants to somehow move around, talk to others privately just like you'd meet someone at the office, or talk to colleagues before a conference or board meeting starts.
Being able to edit Google Docs in Zoom would be helpful. For example, co-editing a file with a colleague using Zoom would be nice.
For how long have I used the solution?
I've started using zoom since the first pandemic was initiated and I've been using it ever since.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Consultant at Commercial Metals Company
Easy to implement and use, but there are active concerns with respect to security
Pros and Cons
- "Zoom is easy to use and makes it easy to communicate with people remotely in meetings."
- "The inclusion of some more advanced security features would be an improvement."
What is our primary use case?
I manage our team that provides solutions to our clients.
We use Zoom to conduct virtual meetings. We use it to communicate internally, as well as with our customers.
What is most valuable?
The most valuable feature is teleconferencing. This tool is good enough for employees who want to be able to work at home.
Zoom is easy to use and makes it easy to communicate with people remotely in meetings.
What needs improvement?
The quality of this solution is depending on the internet connection, and as such, can sometimes be unstable.
There are some security issues with Zoom, which is something that needs to be resolved. The inclusion of some more advanced security features would be an improvement.
For how long have I used the solution?
We have been using Zoom for about one year.
What do I think about the stability of the solution?
Given that all of the employees are working from home, we use this solution every day for teleconferencing. The only issue we have had with instability is due to our internet connections.
What do I think about the scalability of the solution?
This solution is very scalable. The entire company is using Zoom, although our meetings generally have less than 30 people.
How are customer service and technical support?
We have been able to resolve our own problems without assistance from the vendor. It is very easy to use.
Which solution did I use previously and why did I switch?
We use multiple solutions for virtual meetings and conferences including Zoom, Microsoft Teams, and Webex. For meeting with enterprise clients, we generally use Microsoft Teams. When it comes to meeting with the public, we more often use Zoom.
How was the initial setup?
The initial setup is very easy.
What about the implementation team?
Our in-house team implemented Zoom for our use.
What other advice do I have?
My advice for anybody who is implementing this solution is that it can be used for non-critical information. However, due to active security concerns, at least in the short-term, meetings that contain critical or private information should be conducted on another platform.
In terms of how I would rate this product, I would score the quality of audio and video at about seven out of ten. Security-wise, however, I am worried about it.
Overall, I would rate this solution a seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.

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