Zoom Reviews

We use Zoom for meetings and webinars, where we don't visit the customer physically. We recently hosted a webinar using Zoom.

The most valuable feature of Zoom is the webinars.

I have been using Zoom since 2020.

I rate the solution a seven or eight out of ten for stability.

Three people use the solution in our organization.

I rate the solution ten out of ten for scalability.

On a scale from one to ten, where one is low and ten is high, I rate the solution's technical support a seven or eight out of ten.

Neutral

On a scale from one to ten, where one is difficult and ten is easy, I rate the solution's initial setup ten out of ten.

We implemented the solution through an in-house team. The solution can be deployed within a few minutes.

On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing a five out of ten.

Zoom has adapted to our organization's security and privacy needs.

Overall, I rate the solution a seven out of ten.

I use Zoom for virtual meetings and video communication.

Our company is interested in Zoom's extraction capabilities and uses it as a transformation tool. Zoom can convert a JSON file to an XML file without the need to involve coding and by using the drag and drop feature available in the solution's UI because it's not for our internal use but for our customers who don't want to write scripts.

Zoom's stability is an area with certain shortcomings that need improvement.

I have been using Zoom for three to five years.

It is a scalable solution.

I am unsure about the number of users who use Zoom in my company.

I have never used the solution's technical support.

I don't think my company evaluated other options in the market before choosing Zoom.

I recommend the solution to those planning to use it.

I rate the overall solution an eight out of ten.

We use Zoom for chatting, meetings, and for collaboration. If we are a team and we want to have a quick meeting, Zoom can facilitate an audio-only meeting. We are using the free version of Zoom. We don't use it in the company, it is only used for personal meetings. You can do a lot with the solution, such as sharing files or doing presentations, similar to how it is done in Microsoft Teams.

I sometimes use Zoom if my customers do not use Microsoft Teams.

I have been satisfied with the features and capability of Zoom.

Zoom could improve by increasing the time limitation in the free version.

I have been using Zoom for years.

Zoom is a stable solution.

You can have as many people as you want in the Zoom meeting. It can be a one-on-one meeting between two people and if people want to join the meeting they can. The meeting participant can come to the meeting and ask if they can present, then they can go if they want. It is flexible and can scale.

I have not used the technical support from Zoom.

I have used other solutions, such as Microsoft Teams.

The implementation of Zoom is simple. If I want to collaborate with someone, they have the free client version where you need to install it, but you can also connect via the web without having to install anything. You only need to give someone a link to a meeting and it takes them to the browser of their choice, and then they log in they will be connected to the meeting. It is very simple.

The version I am using of Zoom is free.

The free version of Zoom limits you based on the time you spend in a meeting. For example, it may give you a meeting of 30 minutes and then, if you want to have another 30 minutes, you can set up another meeting to have an extension. However, from time to time, Zoom gives you free extensions. It could give you an hour or two hours for free to use it. There's a licensed version of Zoom, but I haven't ever used it before.

I would recommend Zoom to others.

I rate Zoom a nine out of ten.

We use Zoom in two or three ways. One is for regular meetings. Most of our meetings are done over Zoom because people work from home due to COVID. A cloud meeting is the best way to go. People can initiate a meeting and invite people for one hour or two hours at a specific time.

When people want to do that, they have to buy Zoom's cloud meetings and licenses. If you want to conduct a cloud-based event, Zoom has a solution for events, and you have to buy an event license from them. 

The third thing is Zoom rooms or Zoom video communications. Suppose you want to have a video conferencing device in your office, and you want to use that to connect via Zoom. You're in a boardroom where you have done the A/V integration. You can buy a Zoom room license and connect that solution to your Zoom meetings.

Mostly, we like Zoom meetings and Zoom rooms.

We started using Zoom last year.

Zoom has an email address. You write to them about any issues, and they respond.

Every solution has its special features because they're all competing with Zoom now. Zoom has started cornering the commercial market. WebEx was already in the enterprise market. Since the COVID outbreak, things have changed. Everybody's competing to update looks and features. I've been selling WebEx for a long time and Zoom also. I've used BlueJeans. All of the solutions are doing well, but Zoom's main benefit is that it's easy to manage.

Zoom is orienting itself to the commercial market. They are considering allowing users to start with a hundred participants per meeting, and then if you want to increase, you pay more. Webex allows a thousand participants to start. You can join from any video device. With WebEx, if you want to join from a video device, you have to buy additional licenses.

Most of our customers use Webex, but the government offices can't because of security issues. Banks also limit cloud applications to general meetings. Official meetings are on-prem only because they don't want to leak data on the cloud. Every major meeting must be recorded, so they won't do any cloud calling. If it is an urgent corporate meeting, they will not host it online. They only use Zoom or Webex for customer meetings or outside meetings.

Zoom costs less and offers more features if you're going for the lower versions. Zoom will be cheaper if you want to have a general meeting, but if you want a real enterprise version, Cisco will be cheaper.

Everything is easy with Zoom. You don't need to do anything but order it and tell the admin for that organization, and they will give one ID. For the remaining IDs, the admin will add the rest of the users. It's the same for any service, be it WebEx, BlueJeans, etc. You'll get one ID assigned to the administrator, and they can assign the rest of IDs to anyone in the organization. If you have 10 licenses, one ID is configured for the administrator, and they distribute the rest. We give a training on how to do it. It's all cloud-based, so nothing needs to be implemented in the office or anything.

Any cloud-based service offers a lot of benefits for customers. They don't have to invest in any on-prem infrastructure and they can use it on the go. They can be in the office, at home, traveling, at a hotel, or wherever, and they can start a meeting. There is no investment or recurring costs aside from the annual licenses.

I rate Zoom nine out of 10. It always works, and they try to appeal to what the user wants. They added features like background music for those people who use Zoom for online church services. They try to make the solution more useful for the user. For example, I tried to sell WebEx to a church, but I also gave them Zoom for a trial. They were impressed with that because that was the feature they were looking for. Zoom got most of these churches globally because of one feature.

It all depends on what the customer needs. Some people come along and say, "I want Zoom" just because they've heard of Zoom. However, it might not be a good fit when I tell them about the features. I speak to the customer, understand the requirements, and recommend they try this or that. Some people don't even need Zoom, but they ask for it. 

I use Zoom for having virtual multi-person meetings.

This video conferencing product is easy to use.

You can present your desktop during meetings.

The security needs to be improved.

The ability to encrypt communications would be nice.

I have been using Zoom for a couple of years.

Zoom is stable for the most part. Like any product, there can be issues with instability, but it is adequate for my needs.

I have not been in contact with technical support.

I have used Google Meetings, GoToMeeting, GoToWebinar, Webex, and ON24. I also use Skype or Skype for Business, although I don't like either one.

These days, I mostly use Zoom. It is what I prefer when I need to have multi-person meetings for longer than 40 minutes. I would also say that it is a lot more stable than Webex and GoToMeeting.

The price is $149 USD yearly.

I would rate this solution a seven out of ten.

We're a small company, around 65 people. Some are external consultants and the rest are employees. We've been using Zoom since well before the pandemic. I'm the RPA operations manager and we're a customer. 

We're a remote organization, so the ability to have video conferencing is very helpful, both internally and externally with our clients. Not everything requires face to face or video conferencing, but it's nice to have that ability and on the current outlook of the world, I think it's going to be the way to go in the future. 

I like Zoom because you can record your sessions. You have the option to be able to select whether or not your audio is through your laptop or through your phone and you have different recording options. You can record with or without sound. We have the option to use the free 40-minute sessions or to pay for anything longer. One of the benefits of the 40 minute free sessions is that anyone can access them and it's great for short meetings. Also, Zoom recently implemented a Microsoft Office add-in, which means you can now schedule Zoom meetings without having to go into the Zoom app.

The one thing I don't like is that they now require you to have a password for every meeting and when I'm just dealing with my staff, where I want to have a conversation but not necessarily a meeting. I know this was implemented due to security concerns, but I don't necessarily like it or need it for everything. That's the only thing I've come across that I didn't really care for, especially in cases where I'm not really using it for a video conference, but for a conference line. 

Our company has been using this solution for about a year. 

The solution is currently handling hundreds of thousands of people across the country and across the world so it's pretty stable.

There isn't really an issue of scalability as we don't maintain it and each individual contractor or employee downloads their own version. When updates comes through, we'll get a patch or  a new version and they'll be required to upload or install it before they can continue using the solution, like with any other product.

I've never used technical support. 

I like Zoom better than WebEx or Skype. We're dealing with people all over the world, so specifically when we're connecting to Columbia or South America, Skype doesn't hold up well, Zooms' clarity seems to be much better. I think the connectivity of Zoom is better. 

The initial setup is very straightforward and simple - download it and you're off to the races.

I would rate this solution a 10 out of 10. 

For a professional services agency, Zoom serves as a go-to tool for virtual client interactions and internal collaboration. It's ideal for client consultations, project meetings, and presentations due to high-quality video and audio, creating a seamless virtual experience. The screen-sharing feature is perfect for sharing documents and data during discussions, ensuring clarity and efficiency.

Zoom's recording and transcription capabilities enable the agency to archive important discussions for future reference and compliance purposes. Its chat function allows real-time communication during meetings, enhancing engagement and providing a space for questions and comments.

Zoom's breakout rooms enable the agency to host multiple client meetings or internal working groups concurrently, optimizing time and resources. The integration with various apps streamlines tasks, such as scheduling and document sharing. 

The solution is totally intuitive, stable, and scalable. We use Zoom for client meetings, internal meetings, webinars, and more. It keeps us all connected. 

It is a game-changer for virtual communication, and it is incredibly user-friendly, making it a go-to choice for remote meetings, webinars, and online collaboration. 

The high-quality video and audio are reliable. The screen sharing and recording features are fantastic for presentations, and the chat function enhances real-time engagement. 

Zoom's breakout rooms are perfect for group work, and the integration with our various apps simplifies tasks.

I love the high-definition video and audio. These help ensure that meetings are as close to in-person as possible. 

Screen sharing and recording capabilities are invaluable for presentations and archiving discussions. The chat function allows for instant messaging, enhancing real-time collaboration. 

Zoom's breakout rooms facilitate seamless group work, making it a versatile tool for businesses and educators. 

Its integration with a wide range of apps simplifies workflows, while virtual backgrounds add a touch of creativity and professionalism to meetings. Zoom consistently updates and refines its features, ensuring users benefit fully from the investment.

The new AI tools look interesting; however, I haven't yet fully explored them.

Zoom is a fantastic tool. That said, there are always areas where it could improve. 

Excessive software updates can sometimes disrupt my experience. Zoom should consider a more transparent update schedule and allow users to opt for manual updates if they prefer stability over the latest features.

Enhanced security measures could be a priority to safeguard against potential breaches and ensure user privacy. 

Customization options for the user interface and more advanced moderation tools are also areas for potential growth.

Addressing these issues and listening to user feedback can make it even more user-friendly and secure, ensuring its continued success in the future.

I've used the solution for approximately seven years.

The video side should be improved, especially if too many people log in at once. While they say that the solution can support up to 100 connections simultaneously, it slows down once 20 or 25 people join. So too, the quality of the audio decreases and this is in spite of one being in a good internet area with good network speed. 

For the moment, Zoom only allows one to schedule, so it would be nice if it offered the option of creating channels, such as Slack does. The latter solution allows everyone to be on the same call with just a click. 

I have been using Zoom for two-and-a-half years. 

Zoom comprises our main mode of video communication. We have slowly started incorporating Microsoft Teams, since the company, our employees and the back office use this. Consequently, it is sometimes easier for us to simply conduct a quick call. 

I rate Zoom as a seven out of ten. This is because it is much easier to use than Microsoft Teams, but both of these solutions face similar issues when too many people log in at the same time. In fact, Zoom rates slightly lower than Microsoft Teams in terms of video and audio quality when too many people, 20 or 25, log in at once.

Zoom only allows for scheduling at the moment, so it would be nice if it offered the option of creating channels, such as with Slack. The latter solution allows everyone to be on the same call with just a click.

I believe we deploy the solution on the cloud. 

Half of our organization makes use of Microsoft Teams and the rest use Zoom. 

I rate Zoom as a seven out of ten.