Zoom Reviews

We use Zoom a lot for meetings. We schedule regular meetings in advance, sometimes even a month in advance. Sometimes, we have last-minute meetings, too. For those, we use personal meeting links. Our work setup is a mix of in-office and online, so even in the office, we still use Zoom because some team members work remotely.

The tool has made remote work possible for us. It's not just about the technology but also about staying connected with colleagues. When everyone works from home, using Zoom for meetings becomes very common. One great thing about the product is its ability to cancel out background noise. This helps a lot, especially when construction or other noise surrounds your home. 

The Zoom recording feature is really useful. Sometimes, when you need to interview sensitive users, they might not feel comfortable if you record a video. We might have used a phone or another recorder in the past. However, it records only the audio of the meeting, not the video or screen sharing. This makes customers feel safer because they know only the audio is being recorded, which can be more effective for sensitive interviews.

I can share documents directly in the chat during meetings, which is helpful, especially when collaborating with my project team. Before, I had to download the chat manually, but now I can see all the chat directly in the Zoom application. Plus, I can automatically save the meeting chat to my computer.

We use screen sharing, but sometimes it can be awkward because you might accidentally share the wrong screen, including personal ones. It's a common function in Zoom meetings but can lead to some uncomfortable moments.

Even though we use screen sharing a lot, it can still be awkward because we don't always know what the other person's screen looks like. Technical issues often arise during screen sharing, especially in hybrid meetings where some people are in physical meeting rooms, and others are online. In those cases, it isn't easy to know which screen is being shared, especially if multiple screens are connected.

One area where the tool could improve is providing better clarity during screen sharing. It would be helpful to have a feature where participants can see what others see on their screen, especially when sharing presentations like PowerPoint slides. Sometimes it's hard to know which screen is being shared. Additionally, indicating when screen sharing has stopped would be beneficial. Another aspect that could be enhanced is noise cancellation. While Zoom does have this functionality, it's not widely known among participants.

Maybe the solution could promote noise cancellation features more effectively, especially for users in open office environments where background noise can be problematic. Users could access noise cancellation with just one click, which works well in my experience. However, having a dedicated button on the dashboard might be helpful for quick access rather than navigating through the audio settings. The noise cancellation feature also has different levels, like low, medium, and high, depending on the background noise level. But if you set it too high in a quiet environment, it can also cancel out your voice.

One thing I'd like to see in a new version of Zoom is better control over Otter.ai. If someone is invited to a meeting but doesn't attend, Otter.ai will join the meeting and record it without the host's consent. There's no way to block or prevent this from happening, even though Zoom works with Otter.ai for transcription purposes. It would be helpful to introduce settings allowing hosts to block or manage Otter.ai from joining meetings without permission. This would prevent situations where meetings are recorded without consent. 

While attaching a link to a calendar invite for personal meeting rooms is straightforward, it's not as smooth for dedicated meetings created within Zoom. Sometimes there are issues with logging in or stability when connecting Zoom with Outlook calendars. As a workaround, I often create a quick Zoom meeting in Zoom itself, copy the link, and then add it to my calendar invite. It would be great if Zoom had smoother integration with calendars like Outlook or Google Calendar to streamline this process. Similar to the integration between Google Calendar and Google Meet, having everything in one environment would be much more convenient for scheduling meetings.

I have been using the product since 2019. 

I rate the solution's stability an eight out of ten. 

The tool is scalable since I haven't faced any issues with big meetings. My meetings usually consist of 10-20 users. 

I haven't contacted the tool's technical support yet. 

Compared to other products like Microsoft Teams and Google Meet, Zoom is pretty great overall. My experience with Microsoft Teams hasn't been very smooth, as I often encounter issues with turning on my camera, hearing clearly, or using the chat functions. While this might be due to my computer, it's still frustrating. As for Google Meet, although it's not necessarily bad, I prefer Zoom because I'm more familiar with its layout and settings. I've gotten used to Zoom, so Google Meet feels a bit harder to use in comparison.

It's hard to give Zoom a specific reliability rating because it can vary depending on factors like internet issues or technical glitches. Sometimes, updates occur, which can cause delays when joining meetings. 

I use the tool's desktop version. I rate it an eight out of ten. 

I like Zoom's breakout session feature. During a conference, you can have a breakout session and place people in different groups, which can later converge back into the same room. I also like the solution's webinar feature. The Zoom webinar allows you to create the different settings you want. You could join in between with your microphone automatically off. It has a feature where you raise your hand to ask a question or make comments.

I cannot integrate Zoom with my Cisco teleconference, which prevents people from the teleconference mode from joining Zoom. I would like to see Zoom integrated with other third-party services.

I have been using Zoom since 2019.

Zoom is a very stable solution.

Zoom is a scalable solution. More than 500 users are using the solution in our organization, and we plan to increase the number of users.

Zoom's initial setup is straightforward. You just download and install the app, which takes five minutes.

After downloading and installing the app, you can set up your meeting schedule whenever you want to start the meeting.

With Zoom, you can communicate easily and have your meetings without any hindrance. You can join in from anywhere, and there are no barriers to your meetings. It saves travel time because people travel long distances to join meetings. The solution also saves costs on flights and accommodation so that people can work from their location and join meetings.

We pay a yearly licensing fee for Zoom, which is expensive in our part of the world. It is because of the instability in our currency. We cannot pay for all of the services in our local currency. That's the only big challenge we have. There's always a variation in the cost because every year we pay higher than the previous year for the support.

Most of the meetings we have in our environment are via Zoom. It works well in terms of the number of users who can join. We are using a subscription-based licensed copy. With Zoom, our meetings are easily conducted and managed. There's been an improvement in Zoom's video quality. Zoom's screen-sharing and presentation capabilities are good.

Zoom's security features are effective in protecting our meetings because it has settings that allow you to admit only those you have invited for the meeting. Nobody can barge into your meeting without your permission. I would recommend Zoom to other users.

Overall, I rate the solution a nine out of ten.

I use Zoom for video calls and meetings.

Zoom is a very nice product, and we use it regularly.

The interface could be more user-friendly.

I have been working with Zoom for the last three years.

Zoom is a stable product.

I don't have any issues with the scalability of Zoom.

We have more than 5,000 users in the organization.

I have not contacted technical support.

We are not working with any ESB solutions, we use RegData.

I work for an organization that has several teams. Each team works with several products.

Personally, I use Zoom, Teams, and Webex on my laptop or MacBook.

It is easy to install.

It takes a normal amount of time to download.

I was able to complete the installation myself.

There are no licensing fees required.

If the time comes, I would recommend this solution to others who are interested in using it.

I would rate Zoom an eight out of ten.

We use Zoom in my office for virtual meetings.

We use it to attend meetings while at the office, from home, from the car, or from the hotel. It is a good solution for online meetings and in general, virtual communications.

It has a feature that allows you to store the recording of a meeting, which is good.

Zoom meetings can only have 1,000 attendees. For more than 1,000, you must buy the Zoom Webinar product.

I have been using Zoom for approximately one year.

This is a scalable product, although a Zoom meeting can only have 1,000 attendees. We have approximately 400 people that use it.

We have to evaluate it further before deciding whether we will increase our usage.

I have been in contact with technical support and it is good. They are very friendly.

We used another video conferencing solution for approximately two months.

Zoom is very easy to set up. You simply download it and use it.

If you have any confusion, you can get information about setting it up from YouTube or Google. It's very easy.

I deployed it myself. No technical team is needed for deployment.

We pay a yearly licensing fee.

Overall, this is a good product and I recommend it.

I would rate this solution a ten out of ten.

Zoom is one of the products that we use for meetings. We use it for internal partners, customers, and everyone that doesn't have a different preferred meeting platform.

The most valuable feature is the sharing capabilities. Whether it's a simple screen for PowerPointr or sharing videos, it works really well. I have had good success with sharing videos.

The integration with Outlook has been good, which is a nice feature.

Zoom is very easy to use. Even my elderly parents can use it, which is a testament to having ease of use without a lot of people needing to support it.

When the firewall is turned on, there have been issues with congestion that affects performance. This is the case even with a strong internet connection.

We began using Zoom approximately two years ago.

Generally speaking, connections are fine. Turning off our firewall during a meeting is a good idea.

Scalability is fine. We've had no problems adding people to meetings.

We have thousands of Zoom users in the company. There are 10,000 people in the company. I don't know that all of them are using it but certainly, there are at least 2,000.

I have never needed to contact technical support. I am in sales. Our IT people may have been in contact with them.

Zoom and Microsoft Teams are our two standard products for meetings.

Zoom is very easy to set up.

We generally have a strict budget so the pricing for Zoom is reasonable.

We used to use Webex and switched to Zoom about two years ago. I am not sure why we switched but I can say that Zoom is enormously easier to use than Webex.

I would rate this solution a nine out of ten.

My primary use case is for virtual meetings. Since this solution is cloud-based, it's always updated to the latest application version. 

One of the most valuable features is the user interface. With every new update, they introduce new useful features. 

Zoom definitely has to be more secure, but I can't think of any anything else to change. 

I have used Zoom for about two years now. 

This solution is stable. 

This solution is scalable. 

I have never contacted technical support. I don't really ever take tech support. 

In my organization, we use Microsoft Teams for official meetings and other events. I have also used Google Meet and, briefly, Cisco WebEx, but I use Zoom the most. I used Cisco WebEx only three or four times because I felt that the other options were more convenient. 

The installation is usually pretty straightforward. 

I implemented this solution myself. 

I use the free version that is available, so I'm not sure what the licensing prices are. 

I rate Zoom a 10 out of 10. I would recommend Zoom to others. I know a lot of people who use Zoom for personal purposes, and a lot of schools and universities have been using Zoom for virtual classes. 

I use Zoom when speaking about some topics in my community. I am currently trying to set up my own business, but when I was working for a company, I used Zoom for meetings with my coworkers when I needed to talk to multiple people at the same time. I've used Zoom for calls with 2,000 to 3,000 people and also audiences of 30 people or one-on-one conversations. 

I like Zoom because of the quality of the image and the resolution. Of course, I know that depends on the hardware you're using. But, still, the image and sound quality are excellent. If you use the free version of Skype, sometimes the screen gets blurry, so you can't see everything well, then you have to check if the connection is okay, or maybe you need to restart the application. But with Zoom, I didn't have that kind of problem. Zoom is also more intuitive and accessible to new users.

One thing that Zoom can improve is the chat. You can send messages to a specific person without messaging everyone. But everyone sees the whole chat if the administrator lets them see the chat. Maybe they could add an option to let you open a private conversation on the side with a person. And for example, let's say you are chatting with another person and you want to select two or three more people to have a private chat. Zoom could add a feature that lets you create a breakout room in the chat where you can collaborate. I think that would work fine because it's like being in an office where you can also start some other conversations. Even though there isn't a speaker in front of you talking, you can also have some further discussions with the coworkers at the same time. But none of the tools has that feature that I know of, or if they do, I haven't used it.

Zoom could also maybe add some integrated storage that could be allocated according to your requirements, or it could be a subscription that you pay for. And the interface could possibly use some fancier colors or a more modern look. Sometimes everything on the screen is in black, but you can change the background, and that's good. But for example, the aspect of the screen is old-fashioned on Zoom. The design, screens, and layouts of the forms could all use an overhaul. If you have software that looks much better than the competitor, maybe it could be positioned better than the leader, probably, perhaps because you have your experience, I'll say. An end-user may be suitable. So, as I said, for example, you could also be in a conversation.

And Zoom could add some integrated note-taking features. So when you are listening to a speaker, you can jot something down really quickly, or if you're the speaker, you can have some notes to help you with your presentation so you don't forget to say something. It would also be helpful if you could record the session yourself. Only the administrator can record the meeting not all the parties in the meeting. But I think it may not be possible because of the bandwidth, I guess.

I have more than 30 years of working as a software director, product manager, and director of software development. So in terms of product development, you always want to envision the real goal you want to achieve in a given amount of time and how you want to differentiate from other products that are out there in the market. And you think about what kind of innovations you want to introduce in the product, so you start managing a roadmap and engage in version planning to release those new versions at a specific time. 

I've never had to contact Zoom support.

Each company has its own preferred toolset of its preference. For example, some users or companies use Webex or GoToMeeting. Others use Skype, Meet, or Teams. But Zoom is the one that comes to mind when I am talking about these tools. In the past, for example, Skype was one of the first tools in the market that let people have virtual meetings for free.

Zoom's strategy is to let everyone use the tool for at least 40 minutes without any restrictions, and when you reach the time limit, you restart the tool and continue the conversation. So that led so many users to adopt the tool. 

Installing Zoom is pretty straightforward. I haven't had any problems. It practically installs itself and takes about a minute, I believe. It updates and installs in that time, but there is also a web-based version so that you can work with it, and you don't need to install anything at all. The only problem I've had recently was a video issue. Everybody could hear me, but I couldn't share my video. I don't know why. I got out of the application and started it again, and I still couldn't show my screen. Maybe it's because I haven't installed the latest version or because I am working with Windows 7 instead of Windows 10 perhaps. 

I've never paid for Zoom. When I worked for other companies, they had already bought a subscription or perpetual license. Aside from that, I've only ever used the free version.

I rate Zoom nine out of 10. I say nine because all products have room for improvement. For instance, it would be a great idea if Zoom could provide APIs and a way to embed their products in third-party applications. Let's say I'm working in BPM or RPA tool and need to ask a question, so can I call someone, see their face, and have a little conversation without leaving the app. That would enhance the experience of using the BPM or RPA tool because you wouldn't have to leave your environment to collaborate with some others immediately. Zoom could be more like WhatsApp, where you can chat about something and get the answer from someone else. You can see all the conversations and search them. But you never see the same integration with a tool like Zoom, Skype, or any other tools in the market. And that would be terrific because it increases and enhances collaboration between people.

And right now, because of the pandemic, we don't know when we'll be working together again at the same office. In some jobs, that could be indefinite. There's going to be a mix of people who like working from home or at the office, and they're going to need to interact, so you need a way for people to talk face to face. You need to see each other and feel a sense that you are close to that person. Even though you're not right there in front of the person, at least you have the chance to see them, not just some words written down in an instant messaging system.

I join meetings via Zoom only when someone sends me a link to join it. I don't use it actively. I use Zoom to attend general meetings with my company's suppliers or customers.

I hardly use Zoom. I just connect to Zoom and attend the meeting of whoever has set it up for me on Zoom. There isn't something that I like particularly about Zoom.

Some windows on Zoom can look hidden. When you join a meeting in Zoom, you may feel it is difficult to find some windows until you click a few buttons to help you eventually get to the window you want to see. I operate on a macOS, where the chat window is not immediately available when I join a meeting. In general, Zoom's UI needs improvement.

The appearance of important windows in Zoom, especially the chat window, is an area that needs improvement.

I have experience with Zoom. I am just a user of the solution.

Stability-wise, I rate the solution an eight out of ten.

My company has around five users of Zoom.

I never had a reason to use the solution's technical support.

In our company, we normally use Microsoft Teams, but we use Zoom whenever there is a client that requires us to be on a call via Zoom.

I carried out the setup phase of Zoom a couple of years ago, so I don't remember whether its procedure was complex or straightforward.

The deployment phase of Zoom took two minutes to be completed.

Regarding the deployment process, I just downloaded the Zoom installation file and pressed the install option to install Zoom on my system.

I managed the installation phase of Zoom in our company.

I use Zoom's free version.

Zoom is a product that offers users convenience, so you won't be left out of any meetings, especially when others need or prefer to hold meetings on Zoom.

I rate the overall solution an eight out of ten.