Zoom Reviews

We use Zoom for one-on-one calls, conferences, and remote support. We used to offer training via Zoom. But in the last two years, the global team switched to Microsoft Teams, so we moved to Teams. Since then, it's been about 50-50 Zoom and Teams, but prior to February, we had three or four meetings via Zoom daily. Before Teams, we were using Lync, which is the predecessor of Teams. 

Zoom is interactive. We can connect with more users. Sometimes we host meetings with hundreds of people, and I can see who is talking.

As a technical support guy, I think it's crucial to be able to connect with people remotely. Zoom is simple to use because they can share the screen and talk. The user can walk me through the issue they are facing. You don't need to be in the office or on the network. If a user can connect to the internet, then they can share their screen. Aside from support, it's also a great way to provide training to our users. 

Yesterday, we had a call, but Zoom closed after 20 or 25 minutes, and we didn't get any alerts. That could be because there was a time limit set. There should be an option, like a button, that allows us to increase or reduce the meeting time. We had to cancel and change the time of the meeting.

I've been using Zoom for around four or five years

Zoom is perfectly fine.

Zoom isn't scaled, but I don't think there are any issues with the scalability.

Two or three years ago the global team was not able to use a feature on the old version. Suddenly, Zoom wasn't working. They contacted Zoom support and got everyone to update their software. But I haven't had any personal experience with support. Once we had a problem with the background images changing, but that was a minor issue, and the Zoom team walked us through how to fix it.

Setting up Zoom is pretty standard. It's a "next, next, finish" installer. You don't have to do anything too complicated, and it only takes three or four minutes. There is also a web-based app that is easy to use. Aside from the regular updates, it doesn't need much maintenance, either. 

We're using the software that the global team uses. They don't tell us how much they're paying-

I think Zoom is better than Teams, but they're very different. Zoom is lighter. I tried a remote session with Teams, but it wasn't up to snuff. I cannot share things properly, so I think Zoom is better. 

I rate Zoom eight out of 10. If you're planning to use Zoom, you should pay attention to the version your users are working on. Sometimes a lower version is better, so it will work with all users. The lowest version should be compatible with most machines. When you're working with people that have older computers, they might not be able to connect. You need a version that is compatible with everyone's device. 

We are using Zoom for everyone. Everything is based on Zoom. It also connects our SIP devices. It is a video conferencing platform. We use it for team meetings. We use the solution to have meetings with colleagues from all over the world.

The product quality is very good. Zoom has a good setup globally. We use the screen-sharing feature. It is helpful. The security is good. The solution doesn’t have anything related to data protection. The solution has come up with new AI features.

The tool must enhance the features it provides. It can incorporate more features. Webex has a SIP connection integrated into it. Webex also allows third-party connections.

I have been using the solution for more than three years.

The tool’s stability is very good.

The initial setup is easy. It is plug-and-play. It is simple. The product is deployed on the cloud.

The pricing is reasonable. It costs $15 a year.

Zoom and Webex are good products.

I haven’t faced any issues with the tool. We are familiar with Zoom. I do not have much idea about other products. Overall, I rate the product an eight out of ten.

We use Zoom for online meetings, office setup, and video conferencing.

We also set up Zoom as a virtual office. We have different people who work from home. People log in at 9:30 in the morning, and they're online until 6:15 in the evening.

I wanted to set up a virtual office and work-from-home scenarios, and this is where I found Zoom to be good. It helps me and the company do remote work by setting up a virtual office, with all of us present for the entire working hours.

I'm not sure if GoTo Meeting, Cisco Webex, and other solutions have the virtual office setup option. They could be good for webinars, but I'm not sure how good they are in really setting up a virtual office, or if that option's even available.

What could be better or what could be improved in Zoom is allowing us to log in and connect to people through Zoom phone. In some countries, they allow it, but here in India, they don't. There are a number of times people are outside, and it would have been good if I can connect with them using Zoom Phone.

I've been using Zoom for almost a year.

Zoom is stable solution.

Zoom is scalable. I don't see any challenge on scalability from this solution.

I've reached out to the Zoom technical support team, particularly via chat. I've received good response from them, so whenever I need inputs from them, I just need to contact them via chat.

I was using Microsoft Teams, but I could not set up the rooms the way I wanted, so I decided to move to Zoom from Microsoft Teams.

Zoom installation is straightforward.

I implemented this myself, so in-house.

I pay yearly for the Zoom license.

I evaluated Microsoft Teams, Cisco Webex, Skype for Business, GoTo Webinar, GoTo Meeting, and Zoho Meeting.

Zoom is a cloud-based solution. We're using the latest edition of this solution.

We have 10 users of this platform in our company, but we're not planning to increase the number of users. It's enough.

I do the deployment and maintenance of this solution myself. I don't need a technical team to do it.

I can recommend Zoom to other people who may want to start using it.

I'm giving Zoom a rating of nine out of ten.

I use the tool when I need to join calls as a participant, but I don't use it regularly in my day-to-day tasks. I used it for a large-scale meeting a year back.

I find Zoom's sharing features, particularly presenting slides, quite useful. While I'm uncertain if it outperforms Teams in this aspect, I appreciate its functionality. Its breakout room feature is good.

The main issue with Zoom is its adoption in the business world compared to platforms like Teams.

I have been working with the product for five years.

I haven't faced any issues with the tool's stability.

Teams is easier to use because it's seamlessly integrated with Office 365. You can start, join, and invite people to calls from Teams. I'm more used to Teams, so that's what I find convenient. I haven't set up meetings with Zoom myself.

I use the tool's free version.

I use Zoom occasionally for personal reasons, especially for the charity work I do as a director. My company is a large enterprise. I rate it a seven out of ten. Teams is simpler to use because of its integration with Office 365. From a company perspective, that's a big advantage. I like Zoom, but I haven't used it extensively. If there's a new release tomorrow, I'd hope for additional features or improvements to improve it. You need to invest in a good headset to use it.

I use Zoom when speaking about some topics in my community. I am currently trying to set up my own business, but when I was working for a company, I used Zoom for meetings with my coworkers when I needed to talk to multiple people at the same time. I've used Zoom for calls with 2,000 to 3,000 people and also audiences of 30 people or one-on-one conversations. 

I like Zoom because of the quality of the image and the resolution. Of course, I know that depends on the hardware you're using. But, still, the image and sound quality are excellent. If you use the free version of Skype, sometimes the screen gets blurry, so you can't see everything well, then you have to check if the connection is okay, or maybe you need to restart the application. But with Zoom, I didn't have that kind of problem. Zoom is also more intuitive and accessible to new users.

One thing that Zoom can improve is the chat. You can send messages to a specific person without messaging everyone. But everyone sees the whole chat if the administrator lets them see the chat. Maybe they could add an option to let you open a private conversation on the side with a person. And for example, let's say you are chatting with another person and you want to select two or three more people to have a private chat. Zoom could add a feature that lets you create a breakout room in the chat where you can collaborate. I think that would work fine because it's like being in an office where you can also start some other conversations. Even though there isn't a speaker in front of you talking, you can also have some further discussions with the coworkers at the same time. But none of the tools has that feature that I know of, or if they do, I haven't used it.

Zoom could also maybe add some integrated storage that could be allocated according to your requirements, or it could be a subscription that you pay for. And the interface could possibly use some fancier colors or a more modern look. Sometimes everything on the screen is in black, but you can change the background, and that's good. But for example, the aspect of the screen is old-fashioned on Zoom. The design, screens, and layouts of the forms could all use an overhaul. If you have software that looks much better than the competitor, maybe it could be positioned better than the leader, probably, perhaps because you have your experience, I'll say. An end-user may be suitable. So, as I said, for example, you could also be in a conversation.

And Zoom could add some integrated note-taking features. So when you are listening to a speaker, you can jot something down really quickly, or if you're the speaker, you can have some notes to help you with your presentation so you don't forget to say something. It would also be helpful if you could record the session yourself. Only the administrator can record the meeting not all the parties in the meeting. But I think it may not be possible because of the bandwidth, I guess.

I have more than 30 years of working as a software director, product manager, and director of software development. So in terms of product development, you always want to envision the real goal you want to achieve in a given amount of time and how you want to differentiate from other products that are out there in the market. And you think about what kind of innovations you want to introduce in the product, so you start managing a roadmap and engage in version planning to release those new versions at a specific time. 

I've never had to contact Zoom support.

Each company has its own preferred toolset of its preference. For example, some users or companies use Webex or GoToMeeting. Others use Skype, Meet, or Teams. But Zoom is the one that comes to mind when I am talking about these tools. In the past, for example, Skype was one of the first tools in the market that let people have virtual meetings for free.

Zoom's strategy is to let everyone use the tool for at least 40 minutes without any restrictions, and when you reach the time limit, you restart the tool and continue the conversation. So that led so many users to adopt the tool. 

Installing Zoom is pretty straightforward. I haven't had any problems. It practically installs itself and takes about a minute, I believe. It updates and installs in that time, but there is also a web-based version so that you can work with it, and you don't need to install anything at all. The only problem I've had recently was a video issue. Everybody could hear me, but I couldn't share my video. I don't know why. I got out of the application and started it again, and I still couldn't show my screen. Maybe it's because I haven't installed the latest version or because I am working with Windows 7 instead of Windows 10 perhaps. 

I've never paid for Zoom. When I worked for other companies, they had already bought a subscription or perpetual license. Aside from that, I've only ever used the free version.

I rate Zoom nine out of 10. I say nine because all products have room for improvement. For instance, it would be a great idea if Zoom could provide APIs and a way to embed their products in third-party applications. Let's say I'm working in BPM or RPA tool and need to ask a question, so can I call someone, see their face, and have a little conversation without leaving the app. That would enhance the experience of using the BPM or RPA tool because you wouldn't have to leave your environment to collaborate with some others immediately. Zoom could be more like WhatsApp, where you can chat about something and get the answer from someone else. You can see all the conversations and search them. But you never see the same integration with a tool like Zoom, Skype, or any other tools in the market. And that would be terrific because it increases and enhances collaboration between people.

And right now, because of the pandemic, we don't know when we'll be working together again at the same office. In some jobs, that could be indefinite. There's going to be a mix of people who like working from home or at the office, and they're going to need to interact, so you need a way for people to talk face to face. You need to see each other and feel a sense that you are close to that person. Even though you're not right there in front of the person, at least you have the chance to see them, not just some words written down in an instant messaging system.

I use the paid version of the solution in my company to attend meetings. In my company, we have joint meetings in different offices, so we join combinedly through Zoom. My organization has multiple hospitals where managers work, and if we need some information or guidelines, we give them the link to the meeting, and they join it. The meetings on Zoom can go on for more than an hour without any breaks in the video. There is a time frame for the unpaid version. For the paid version, there is no time frame attached to the meetings, making it easy to use.

Everything related to the product is perfect, in my opinion. The video quality and sound quality offered by the product are directly attached to the internet connection that a user has at their place. If you have a good internet connection, the video and sound quality offered by Zoom are great.

Considering the main function of Zoom, it should make the video functioning part a little bit more friendly.

I have been using Zoom for four to five years.

Stability-wise, I rate the solution a nine out of ten.

Scalability-wise, I rate the solution a nine to ten out of ten.

More than 80 people in my company use the product.

The product is not regularly used for meetings, but it is useful to hold multiple meetings. The product offers an option to schedule a meeting. My company schedules meetings with the help of the product, and if anybody has to attend a meeting that has been scheduled, that person will be notified.

I have used Google Meet, but its video and sound quality were very different from what Zoom offers.

The product's initial setup phase was easy.

During the product's deployment phase, I just download and install it, after which I follow the process to login and use it.

The solution is deployed on an on-premises model.

The solution can be deployed in a couple of minutes. You just have to download and install it.

I can take care of the product's deployment myself.

The value from the use of the product reflects areas like webinars, reviews, meetings, discussions and joint meetings.

The tool's paid version is not that expensive. You need to pay 150 USD per year.

The licensing part of the product is not expensive. I rate the product price as nine out of ten. There is no need to pay any additional costs apart from the normal charges attached to the product.

The product's screen-sharing capabilities are perfect.

I feel like the product is quite user-friendly and offers multiple versions, and I feel the paid version is perfect. The multiple features in the product are very helpful for businesses.

The product's security features are good.

I rate the tool an eight out of ten.

I use Zoom software in my online meetings with clients and for online training sessions, it has helped us a lot. It is great to be able to see everyone in the meeting and engaged, even if they are in a different location than I am, and to be able to share my screen with them and come up with new ideas and solutions. I like being able to record meetings and store them on my computer.

It is very easy to use and has great features like screen sharing and recording. Customer service has been excellent. They are always quick to help us with any issues we have this is safety and efficiency for me.

Using the Zoom software made it possible to solve many problems we had, especially in business meetings. I don't need to go to the customer or suppliers all the time. I can Zoom in and present products, services, and even budgets. It allows me to continue the meeting, scheduling, etc. Meetings and conversations are always better with Zoom. We reduce the costs that we had before when using other tools. That has the biggest impact on me and my business.

I can integrate Zoom and Youtube when necessary. The Zoom software is complete and effective, light and secure.

I have found that the Zoom software has many features that I find very valuable. One of those features was the ability to share our screen with the people we were talking to and give presentations.

This made it possible for us to share documents and information with them easily. The ability to record our meetings was also excellent and valuable, allowing us to go back and review the information discussed earlier.

It's excellent software in general, with new updates and new features integrated that would make the software much more complete.

It would be interesting if Zoom could be improved in the areas of software development such as project management and code debugging. The next version should include features like conflict resolution and Version Control.

It would be great if there was a way to Zoom in on a specific part of the image and then make changes to that area that would be interesting.

It's excellent software in general, with new updates and new features integrated, it would make the software much more complete.

I use the Zoom software for about four years between two or three times a week. Now, I use it more than ever.

The software has revolutionized the method of how online meetings are done in an efficient way, through the Zoom software we can connect many people at the same time, I like to make presentations, and in the most important work meetings, Zoom has been very important for everyone.

Zoom software is safe and it is complete software for all audiences. We can turn off the microphone and authorize whoever wants to speak. We can make videos, have chats, and we can also record meetings. These are among the many features that we have in the Zoom software. We like that access to a room is only possible with the permission of the room host.

The support has been excellent the response is very fast. We can integrate with other live streaming tools. This is interesting!

Support is excellent, fast, and effective.

Positive

I haven't used anything else, however, I did research and compared the Zoom software to Google Meet and Zoom fared better in every respect.

We used an internal team and support to set up Zoom. All were very excellent and efficient.

With the support of the Zoom software, we had an increase in our ROI of 60%.

The cost and benefits are excellent. The configuration is very easy and without complexities. Everything is very clear and the support is excellent.

Google Meet was an option.

I recommend this product to all entrepreneurs. It will make your company and business much more scalable and organized.

We use Zoom in two or three ways. One is for regular meetings. Most of our meetings are done over Zoom because people work from home due to COVID. A cloud meeting is the best way to go. People can initiate a meeting and invite people for one hour or two hours at a specific time.

When people want to do that, they have to buy Zoom's cloud meetings and licenses. If you want to conduct a cloud-based event, Zoom has a solution for events, and you have to buy an event license from them. 

The third thing is Zoom rooms or Zoom video communications. Suppose you want to have a video conferencing device in your office, and you want to use that to connect via Zoom. You're in a boardroom where you have done the A/V integration. You can buy a Zoom room license and connect that solution to your Zoom meetings.

Mostly, we like Zoom meetings and Zoom rooms.

We started using Zoom last year.

Zoom has an email address. You write to them about any issues, and they respond.

Every solution has its special features because they're all competing with Zoom now. Zoom has started cornering the commercial market. WebEx was already in the enterprise market. Since the COVID outbreak, things have changed. Everybody's competing to update looks and features. I've been selling WebEx for a long time and Zoom also. I've used BlueJeans. All of the solutions are doing well, but Zoom's main benefit is that it's easy to manage.

Zoom is orienting itself to the commercial market. They are considering allowing users to start with a hundred participants per meeting, and then if you want to increase, you pay more. Webex allows a thousand participants to start. You can join from any video device. With WebEx, if you want to join from a video device, you have to buy additional licenses.

Most of our customers use Webex, but the government offices can't because of security issues. Banks also limit cloud applications to general meetings. Official meetings are on-prem only because they don't want to leak data on the cloud. Every major meeting must be recorded, so they won't do any cloud calling. If it is an urgent corporate meeting, they will not host it online. They only use Zoom or Webex for customer meetings or outside meetings.

Zoom costs less and offers more features if you're going for the lower versions. Zoom will be cheaper if you want to have a general meeting, but if you want a real enterprise version, Cisco will be cheaper.

Everything is easy with Zoom. You don't need to do anything but order it and tell the admin for that organization, and they will give one ID. For the remaining IDs, the admin will add the rest of the users. It's the same for any service, be it WebEx, BlueJeans, etc. You'll get one ID assigned to the administrator, and they can assign the rest of IDs to anyone in the organization. If you have 10 licenses, one ID is configured for the administrator, and they distribute the rest. We give a training on how to do it. It's all cloud-based, so nothing needs to be implemented in the office or anything.

Any cloud-based service offers a lot of benefits for customers. They don't have to invest in any on-prem infrastructure and they can use it on the go. They can be in the office, at home, traveling, at a hotel, or wherever, and they can start a meeting. There is no investment or recurring costs aside from the annual licenses.

I rate Zoom nine out of 10. It always works, and they try to appeal to what the user wants. They added features like background music for those people who use Zoom for online church services. They try to make the solution more useful for the user. For example, I tried to sell WebEx to a church, but I also gave them Zoom for a trial. They were impressed with that because that was the feature they were looking for. Zoom got most of these churches globally because of one feature.

It all depends on what the customer needs. Some people come along and say, "I want Zoom" just because they've heard of Zoom. However, it might not be a good fit when I tell them about the features. I speak to the customer, understand the requirements, and recommend they try this or that. Some people don't even need Zoom, but they ask for it.