I receive Zoom meeting invites from others. A few years ago, I set up an account but didn't use it much.
CEO at Infohob
Offers good video quality, and helps maintain a hybrid work environment
Pros and Cons
- "The main benefit is that it allows us to easily connect and collaborate, even in areas with less reliable internet."
- "For me, the only thing I'd suggest is to make the pricing more affordable."
What is our primary use case?
How has it helped my organization?
We maintain a hybrid work environment, and Zoom makes collaboration easier.
What I like most about Zoom is its simplicity and functionality.
It also works well here in Nigeria, even when internet connectivity isn't great.
What is most valuable?
The video quality is good. The security features are good.
The main benefit is that it allows us to easily connect and collaborate, even in areas with less reliable internet.
What needs improvement?
For me, the only thing I'd suggest is to make the pricing more affordable.
Buyer's Guide
Zoom
November 2024
Learn what your peers think about Zoom. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
831,020 professionals have used our research since 2012.
For how long have I used the solution?
I've been using Zoom on and off for maybe three or four years.
What do I think about the stability of the solution?
It's very stable.
What do I think about the scalability of the solution?
It is scalable as well. We don't actually subscribe to Zoom. We mainly use it to attend meetings but not to set them up.
While everyone in our organization (which is less than ten people) has Zoom installed, we don't use it to host meetings ourselves.
Which solution did I use previously and why did I switch?
I've been working with virtual meeting platforms like Webex.
I've mostly used Google Meet and Microsoft Teams recently. But I've also used Webex in the past.
I also used Zoho once.
For screen sharing and presentations, I actually prefer Google Meet, followed by Zoom. Microsoft Teams can be a bit more challenging, especially if your internet connection isn't strong.
I mainly installed Zoom because it was very popular.
How was the initial setup?
The installation was straightforward and didn't take long. If you're downloading the app and setting everything up for the first time, it should take about five to ten minutes.
What's my experience with pricing, setup cost, and licensing?
If you have short meetings and don't need many advanced features, like extra storage, you might not have to pay for a license. It really depends on your specific needs.
What other advice do I have?
Overall, I would rate it an eight out of ten. It's a user-friendly product. It's a good choice if you sometimes need to use it where internet connectivity isn't the strongest.
It's a good product, and I would highly recommend it – especially because it works well even with less reliable internet connections.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Apr 26, 2024
Flag as inappropriateVoice Design at BT - British Telecom
Has slide sharing and breakout room feature but business world adoption is lower compared to Teams
Pros and Cons
- "I find Zoom's sharing features, particularly presenting slides, quite useful. While I'm uncertain if it outperforms Teams in this aspect, I appreciate its functionality. Its breakout room feature is good."
- "The main issue with Zoom is its adoption in the business world compared to platforms like Teams."
What is our primary use case?
I use the tool when I need to join calls as a participant, but I don't use it regularly in my day-to-day tasks. I used it for a large-scale meeting a year back.
What is most valuable?
I find Zoom's sharing features, particularly presenting slides, quite useful. While I'm uncertain if it outperforms Teams in this aspect, I appreciate its functionality. Its breakout room feature is good.
What needs improvement?
The main issue with Zoom is its adoption in the business world compared to platforms like Teams.
For how long have I used the solution?
I have been working with the product for five years.
What do I think about the stability of the solution?
I haven't faced any issues with the tool's stability.
Which solution did I use previously and why did I switch?
Teams is easier to use because it's seamlessly integrated with Office 365. You can start, join, and invite people to calls from Teams. I'm more used to Teams, so that's what I find convenient. I haven't set up meetings with Zoom myself.
What's my experience with pricing, setup cost, and licensing?
I use the tool's free version.
What other advice do I have?
I use Zoom occasionally for personal reasons, especially for the charity work I do as a director. My company is a large enterprise. I rate it a seven out of ten. Teams is simpler to use because of its integration with Office 365. From a company perspective, that's a big advantage. I like Zoom, but I haven't used it extensively. If there's a new release tomorrow, I'd hope for additional features or improvements to improve it. You need to invest in a good headset to use it.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Zoom
November 2024
Learn what your peers think about Zoom. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
831,020 professionals have used our research since 2012.
Head of IT at Venus Jewel
Secure, has helpful features, and enables users to communicate with colleagues from all over the world
Pros and Cons
- "The product quality is very good."
- "The tool must enhance the features it provides."
What is our primary use case?
We are using Zoom for everyone. Everything is based on Zoom. It also connects our SIP devices. It is a video conferencing platform. We use it for team meetings. We use the solution to have meetings with colleagues from all over the world.
What is most valuable?
The product quality is very good. Zoom has a good setup globally. We use the screen-sharing feature. It is helpful. The security is good. The solution doesn’t have anything related to data protection. The solution has come up with new AI features.
What needs improvement?
The tool must enhance the features it provides. It can incorporate more features. Webex has a SIP connection integrated into it. Webex also allows third-party connections.
For how long have I used the solution?
I have been using the solution for more than three years.
What do I think about the stability of the solution?
The tool’s stability is very good.
How was the initial setup?
The initial setup is easy. It is plug-and-play. It is simple. The product is deployed on the cloud.
What's my experience with pricing, setup cost, and licensing?
The pricing is reasonable. It costs $15 a year.
Which other solutions did I evaluate?
Zoom and Webex are good products.
What other advice do I have?
I haven’t faced any issues with the tool. We are familiar with Zoom. I do not have much idea about other products. Overall, I rate the product an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Director at a consultancy with 1,001-5,000 employees
Easy to use and has a good screen-sharing feature, but setting up and understanding the tool takes time
Pros and Cons
- "The product is easy to use."
- "Setting up and understanding the tool takes time."
What is our primary use case?
I use the solution for meetings, leadership coaching, and leadership development. Sometimes, I use it for setting up team meetings and progress meetings for projects.
What is most valuable?
If we're leading groups, we can set up the tool for different environments. We can use the product for communication, presentation, and integration. The screen-sharing feature is easy to use. It is very helpful. We must be careful about what we are sharing. It also depends on the user of the tool, how they set it up, and the quality of the person using it. The product is easy to use. I’m happy with the solution for general use.
What needs improvement?
Initially, it takes a little time to figure out how to set up the tool for screen sharing and collaboration. Setting up and understanding the tool takes time. The product must provide more information to protect the users. They must know when they are visible and have a clear view when they are on.
Before the screen sharing starts, the product must confirm with the user whether they want to share their data, documents, or the screen. There must be more reminders. It might be annoying for some people, but it would help protect the privacy of the users.
For how long have I used the solution?
I have been using the solution for some years.
How was the initial setup?
It was not difficult to initially set up the tool.
Which other solutions did I evaluate?
Microsoft Teams is a more professional environment. It is useful for normal meetings and quick communications on a day-to-day basis in a professional environment. It is good. It is a little bit more complex and has a little bit more options than Zoom. It needs more qualified people who are used to working in a complex environment.
What other advice do I have?
I work internationally. I have international contacts in Germany, Switzerland, and the Netherlands. It's a normal tool I use. I use it two times a month. If we have good communication around it and good preparation, the tool is quite good to use. I have technical experience. I have worked in many environments, so I do not hesitate to try and figure it out. Overall, I rate the product a seven out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
CEO at Negócios online
Lots of updates, helpful support, and many features
Pros and Cons
- "The Zoom software is complete and effective, light and secure."
- "The next version should include features like conflict resolution and Version Control."
What is our primary use case?
I use Zoom software in my online meetings with clients and for online training sessions, it has helped us a lot. It is great to be able to see everyone in the meeting and engaged, even if they are in a different location than I am, and to be able to share my screen with them and come up with new ideas and solutions. I like being able to record meetings and store them on my computer.
It is very easy to use and has great features like screen sharing and recording. Customer service has been excellent. They are always quick to help us with any issues we have this is safety and efficiency for me.
How has it helped my organization?
Using the Zoom software made it possible to solve many problems we had, especially in business meetings. I don't need to go to the customer or suppliers all the time. I can Zoom in and present products, services, and even budgets. It allows me to continue the meeting, scheduling, etc. Meetings and conversations are always better with Zoom. We reduce the costs that we had before when using other tools. That has the biggest impact on me and my business.
I can integrate Zoom and Youtube when necessary. The Zoom software is complete and effective, light and secure.
What is most valuable?
I have found that the Zoom software has many features that I find very valuable. One of those features was the ability to share our screen with the people we were talking to and give presentations.
This made it possible for us to share documents and information with them easily. The ability to record our meetings was also excellent and valuable, allowing us to go back and review the information discussed earlier.
It's excellent software in general, with new updates and new features integrated that would make the software much more complete.
What needs improvement?
It would be interesting if Zoom could be improved in the areas of software development such as project management and code debugging. The next version should include features like conflict resolution and Version Control.
It would be great if there was a way to Zoom in on a specific part of the image and then make changes to that area that would be interesting.
It's excellent software in general, with new updates and new features integrated, it would make the software much more complete.
For how long have I used the solution?
I use the Zoom software for about four years between two or three times a week. Now, I use it more than ever.
The software has revolutionized the method of how online meetings are done in an efficient way, through the Zoom software we can connect many people at the same time, I like to make presentations, and in the most important work meetings, Zoom has been very important for everyone.
Zoom software is safe and it is complete software for all audiences. We can turn off the microphone and authorize whoever wants to speak. We can make videos, have chats, and we can also record meetings. These are among the many features that we have in the Zoom software. We like that access to a room is only possible with the permission of the room host.
The support has been excellent the response is very fast. We can integrate with other live streaming tools. This is interesting!
How are customer service and support?
Support is excellent, fast, and effective.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I haven't used anything else, however, I did research and compared the Zoom software to Google Meet and Zoom fared better in every respect.
How was the initial setup?
We used an internal team and support to set up Zoom. All were very excellent and efficient.
What was our ROI?
With the support of the Zoom software, we had an increase in our ROI of 60%.
What's my experience with pricing, setup cost, and licensing?
The cost and benefits are excellent. The configuration is very easy and without complexities. Everything is very clear and the support is excellent.
Which other solutions did I evaluate?
Google Meet was an option.
What other advice do I have?
I recommend this product to all entrepreneurs. It will make your company and business much more scalable and organized.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT manager at ARAR Innovations
Is user-friendly and offers multiple features that are helpful for businesses
Pros and Cons
- "The product's initial setup phase was easy."
- "Considering the main function of Zoom, it should make the video functioning part a little bit more friendly."
What is our primary use case?
I use the paid version of the solution in my company to attend meetings. In my company, we have joint meetings in different offices, so we join combinedly through Zoom. My organization has multiple hospitals where managers work, and if we need some information or guidelines, we give them the link to the meeting, and they join it. The meetings on Zoom can go on for more than an hour without any breaks in the video. There is a time frame for the unpaid version. For the paid version, there is no time frame attached to the meetings, making it easy to use.
What is most valuable?
Everything related to the product is perfect, in my opinion. The video quality and sound quality offered by the product are directly attached to the internet connection that a user has at their place. If you have a good internet connection, the video and sound quality offered by Zoom are great.
What needs improvement?
Considering the main function of Zoom, it should make the video functioning part a little bit more friendly.
For how long have I used the solution?
I have been using Zoom for four to five years.
What do I think about the stability of the solution?
Stability-wise, I rate the solution a nine out of ten.
What do I think about the scalability of the solution?
Scalability-wise, I rate the solution a nine to ten out of ten.
More than 80 people in my company use the product.
The product is not regularly used for meetings, but it is useful to hold multiple meetings. The product offers an option to schedule a meeting. My company schedules meetings with the help of the product, and if anybody has to attend a meeting that has been scheduled, that person will be notified.
Which solution did I use previously and why did I switch?
I have used Google Meet, but its video and sound quality were very different from what Zoom offers.
How was the initial setup?
The product's initial setup phase was easy.
During the product's deployment phase, I just download and install it, after which I follow the process to login and use it.
The solution is deployed on an on-premises model.
The solution can be deployed in a couple of minutes. You just have to download and install it.
What about the implementation team?
I can take care of the product's deployment myself.
What was our ROI?
The value from the use of the product reflects areas like webinars, reviews, meetings, discussions and joint meetings.
What's my experience with pricing, setup cost, and licensing?
The tool's paid version is not that expensive. You need to pay 150 USD per year.
The licensing part of the product is not expensive. I rate the product price as nine out of ten. There is no need to pay any additional costs apart from the normal charges attached to the product.
What other advice do I have?
The product's screen-sharing capabilities are perfect.
I feel like the product is quite user-friendly and offers multiple versions, and I feel the paid version is perfect. The multiple features in the product are very helpful for businesses.
The product's security features are good.
I rate the tool an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Apr 23, 2024
Flag as inappropriateAssistant Investment Manager at Al Ashram Investments
An affordable, easy, and user-friendly tool useful for setting up virtual meetings
Pros and Cons
- "Zoom is quite easy to use and user-friendly."
- "The only limitation in Zoom is related to the time limit for a call, which is about 40 minutes."
What is our primary use case?
Zoom is quite easy to use and user-friendly.
The main purpose of Zoom is to hold virtual meetings.
What is most valuable?
Zoom has many features, but our company uses the solution's basic features, like scheduling meetings on the calendar, chatting, and sharing screens and documents.
What needs improvement?
The only limitation in Zoom is related to the time limit for a call, which is about 40 minutes. The aforementioned area can be considered for improvement.
For how long have I used the solution?
I have been using Zoom since 2020, around COVID-19. My company is just a customer of Zoom. I use the solution's latest version.
What do I think about the stability of the solution?
It is a stable solution. Stability-wise, I rate the solution a nine out of ten.
What do I think about the scalability of the solution?
Scalability-wise, I rate the solution a ten out of ten.
Around 15 people in my company use Zoom.
Zoom is used at least once every couple of days, but in the past, Zoom was used every day.
Personally, I plan to increase the use of the solution since I prefer to have more virtual meetings.
How are customer service and support?
I haven't interacted with the solution's technical support.
Which solution did I use previously and why did I switch?
I had used Skype, which was exclusively for personal use.
How was the initial setup?
I rate Zoom's initial setup phase around nine to ten, on a scale of one to ten, where one is a difficult setup and ten is an easy setup.
The solution is deployed on an app, which is an on-premises version.
Zoom's initial download or deployment process was completed in a couple of minutes.
What's my experience with pricing, setup cost, and licensing?
I rate the product's pricing two or three on a scale of one to ten, where one is low price and ten is high price. Price-wise, it is an affordable solution. The cost, in addition to the standard licensing fees, is related to the premium. Generally, a person can use it for free or go for a premium if they want to upgrade or extend the meeting time.
What other advice do I have?
I think Zoom is a great tool.
I recommend Zoom to others because I found it very easy to use, especially for old people unfamiliar with technology. With Zoom, you just send the link and the invite to allow a person to join a meeting easily.
I rate the overall solution a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
System Support Executive at VF Corporation
It helps me provide support to users because they can share their screen and talk at the same time
Pros and Cons
- "As a technical support guy, I think it's crucial to be able to connect with people remotely. Zoom is simple to use because they can share the screen and talk. The user can walk me through the issue they are facing."
- "Yesterday, we had a call, but Zoom closed after 20 or 25 minutes, and we didn't get any alerts. That could be because there was a time limit set. There should be an option, like a button, that allows us to increase or reduce the meeting time."
What is our primary use case?
We use Zoom for one-on-one calls, conferences, and remote support. We used to offer training via Zoom. But in the last two years, the global team switched to Microsoft Teams, so we moved to Teams. Since then, it's been about 50-50 Zoom and Teams, but prior to February, we had three or four meetings via Zoom daily. Before Teams, we were using Lync, which is the predecessor of Teams.
How has it helped my organization?
Zoom is interactive. We can connect with more users. Sometimes we host meetings with hundreds of people, and I can see who is talking.
What is most valuable?
As a technical support guy, I think it's crucial to be able to connect with people remotely. Zoom is simple to use because they can share the screen and talk. The user can walk me through the issue they are facing. You don't need to be in the office or on the network. If a user can connect to the internet, then they can share their screen. Aside from support, it's also a great way to provide training to our users.
What needs improvement?
Yesterday, we had a call, but Zoom closed after 20 or 25 minutes, and we didn't get any alerts. That could be because there was a time limit set. There should be an option, like a button, that allows us to increase or reduce the meeting time. We had to cancel and change the time of the meeting.
For how long have I used the solution?
I've been using Zoom for around four or five years
What do I think about the stability of the solution?
Zoom is perfectly fine.
What do I think about the scalability of the solution?
Zoom isn't scaled, but I don't think there are any issues with the scalability.
How are customer service and support?
Two or three years ago the global team was not able to use a feature on the old version. Suddenly, Zoom wasn't working. They contacted Zoom support and got everyone to update their software. But I haven't had any personal experience with support. Once we had a problem with the background images changing, but that was a minor issue, and the Zoom team walked us through how to fix it.
How was the initial setup?
Setting up Zoom is pretty standard. It's a "next, next, finish" installer. You don't have to do anything too complicated, and it only takes three or four minutes. There is also a web-based app that is easy to use. Aside from the regular updates, it doesn't need much maintenance, either.
What's my experience with pricing, setup cost, and licensing?
We're using the software that the global team uses. They don't tell us how much they're paying-
Which other solutions did I evaluate?
I think Zoom is better than Teams, but they're very different. Zoom is lighter. I tried a remote session with Teams, but it wasn't up to snuff. I cannot share things properly, so I think Zoom is better.
What other advice do I have?
I rate Zoom eight out of 10. If you're planning to use Zoom, you should pay attention to the version your users are working on. Sometimes a lower version is better, so it will work with all users. The lowest version should be compatible with most machines. When you're working with people that have older computers, they might not be able to connect. You need a version that is compatible with everyone's device.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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