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Saurabh Bhansali - PeerSpot reviewer
Head of IT at Venus Jewel
Real User
Top 5Leaderboard
Secure, has helpful features, and enables users to communicate with colleagues from all over the world
Pros and Cons
  • "The product quality is very good."
  • "The tool must enhance the features it provides."

What is our primary use case?

We are using Zoom for everyone. Everything is based on Zoom. It also connects our SIP devices. It is a video conferencing platform. We use it for team meetings. We use the solution to have meetings with colleagues from all over the world.

What is most valuable?

The product quality is very good. Zoom has a good setup globally. We use the screen-sharing feature. It is helpful. The security is good. The solution doesn’t have anything related to data protection. The solution has come up with new AI features.

What needs improvement?

The tool must enhance the features it provides. It can incorporate more features. Webex has a SIP connection integrated into it. Webex also allows third-party connections.

For how long have I used the solution?

I have been using the solution for more than three years.

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Zoom
October 2024
Learn what your peers think about Zoom. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
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What do I think about the stability of the solution?

The tool’s stability is very good.

How was the initial setup?

The initial setup is easy. It is plug-and-play. It is simple. The product is deployed on the cloud.

What's my experience with pricing, setup cost, and licensing?

The pricing is reasonable. It costs $15 a year.

Which other solutions did I evaluate?

Zoom and Webex are good products.

What other advice do I have?

I haven’t faced any issues with the tool. We are familiar with Zoom. I do not have much idea about other products. Overall, I rate the product an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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reviewer2301318 - PeerSpot reviewer
Co-Founder and Chief Client Officer at Captivate Collective
User
Top 20
User-friendly with high-quality video and reliable audio
Pros and Cons
  • "It is a game-changer for virtual communication, and it is incredibly user-friendly, making it a go-to choice for remote meetings, webinars, and online collaboration."
  • "Excessive software updates can sometimes disrupt my experience."

What is our primary use case?

For a professional services agency, Zoom serves as a go-to tool for virtual client interactions and internal collaboration. It's ideal for client consultations, project meetings, and presentations due to high-quality video and audio, creating a seamless virtual experience. The screen-sharing feature is perfect for sharing documents and data during discussions, ensuring clarity and efficiency.

Zoom's recording and transcription capabilities enable the agency to archive important discussions for future reference and compliance purposes. Its chat function allows real-time communication during meetings, enhancing engagement and providing a space for questions and comments.

Zoom's breakout rooms enable the agency to host multiple client meetings or internal working groups concurrently, optimizing time and resources. The integration with various apps streamlines tasks, such as scheduling and document sharing. 

How has it helped my organization?

The solution is totally intuitive, stable, and scalable. We use Zoom for client meetings, internal meetings, webinars, and more. It keeps us all connected. 

It is a game-changer for virtual communication, and it is incredibly user-friendly, making it a go-to choice for remote meetings, webinars, and online collaboration. 

The high-quality video and audio are reliable. The screen sharing and recording features are fantastic for presentations, and the chat function enhances real-time engagement. 

Zoom's breakout rooms are perfect for group work, and the integration with our various apps simplifies tasks.

What is most valuable?

I love the high-definition video and audio. These help ensure that meetings are as close to in-person as possible. 

Screen sharing and recording capabilities are invaluable for presentations and archiving discussions. The chat function allows for instant messaging, enhancing real-time collaboration. 

Zoom's breakout rooms facilitate seamless group work, making it a versatile tool for businesses and educators. 

Its integration with a wide range of apps simplifies workflows, while virtual backgrounds add a touch of creativity and professionalism to meetings. Zoom consistently updates and refines its features, ensuring users benefit fully from the investment.

The new AI tools look interesting; however, I haven't yet fully explored them.

What needs improvement?

Zoom is a fantastic tool. That said, there are always areas where it could improve. 

Excessive software updates can sometimes disrupt my experience. Zoom should consider a more transparent update schedule and allow users to opt for manual updates if they prefer stability over the latest features.

Enhanced security measures could be a priority to safeguard against potential breaches and ensure user privacy. 

Customization options for the user interface and more advanced moderation tools are also areas for potential growth.

Addressing these issues and listening to user feedback can make it even more user-friendly and secure, ensuring its continued success in the future.

For how long have I used the solution?

I've used the solution for approximately seven years.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Buyer's Guide
Zoom
October 2024
Learn what your peers think about Zoom. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
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Managing Director at ITS Technology Solution Pvt. Ltd.
Real User
Multifunctional, scalable, and stable platform for virtual office setups, online meetings, and video conferencing
Pros and Cons
  • "Zoom has a variety of functions, including setting up virtual offices and virtual office hours. It's a stable and scalable platform with good chat support."
  • "Making Zoom Phone available in all countries is recommended. It would have been good to connect with people outside using Zoom Phone."

What is our primary use case?

We use Zoom for online meetings, office setup, and video conferencing.

We also set up Zoom as a virtual office. We have different people who work from home. People log in at 9:30 in the morning, and they're online until 6:15 in the evening.

What is most valuable?

I wanted to set up a virtual office and work-from-home scenarios, and this is where I found Zoom to be good. It helps me and the company do remote work by setting up a virtual office, with all of us present for the entire working hours.

I'm not sure if GoTo Meeting, Cisco Webex, and other solutions have the virtual office setup option. They could be good for webinars, but I'm not sure how good they are in really setting up a virtual office, or if that option's even available.

What needs improvement?

What could be better or what could be improved in Zoom is allowing us to log in and connect to people through Zoom phone. In some countries, they allow it, but here in India, they don't. There are a number of times people are outside, and it would have been good if I can connect with them using Zoom Phone.

For how long have I used the solution?

I've been using Zoom for almost a year.

What do I think about the stability of the solution?

Zoom is stable solution.

What do I think about the scalability of the solution?

Zoom is scalable. I don't see any challenge on scalability from this solution.

How are customer service and support?

I've reached out to the Zoom technical support team, particularly via chat. I've received good response from them, so whenever I need inputs from them, I just need to contact them via chat.

Which solution did I use previously and why did I switch?

I was using Microsoft Teams, but I could not set up the rooms the way I wanted, so I decided to move to Zoom from Microsoft Teams.

How was the initial setup?

Zoom installation is straightforward.

What about the implementation team?

I implemented this myself, so in-house.

What's my experience with pricing, setup cost, and licensing?

I pay yearly for the Zoom license.

Which other solutions did I evaluate?

I evaluated Microsoft Teams, Cisco Webex, Skype for Business, GoTo Webinar, GoTo Meeting, and Zoho Meeting.

What other advice do I have?

Zoom is a cloud-based solution. We're using the latest edition of this solution.

We have 10 users of this platform in our company, but we're not planning to increase the number of users. It's enough.

I do the deployment and maintenance of this solution myself. I don't need a technical team to do it.

I can recommend Zoom to other people who may want to start using it.

I'm giving Zoom a rating of nine out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Ian Wilkie - PeerSpot reviewer
Voice Design at BT - British Telecom
MSP
Has slide sharing and breakout room feature but business world adoption is lower compared to Teams
Pros and Cons
  • "I find Zoom's sharing features, particularly presenting slides, quite useful. While I'm uncertain if it outperforms Teams in this aspect, I appreciate its functionality. Its breakout room feature is good."
  • "The main issue with Zoom is its adoption in the business world compared to platforms like Teams."

What is our primary use case?

I use the tool when I need to join calls as a participant, but I don't use it regularly in my day-to-day tasks. I used it for a large-scale meeting a year back.

What is most valuable?

I find Zoom's sharing features, particularly presenting slides, quite useful. While I'm uncertain if it outperforms Teams in this aspect, I appreciate its functionality. Its breakout room feature is good.

What needs improvement?

The main issue with Zoom is its adoption in the business world compared to platforms like Teams.

For how long have I used the solution?

I have been working with the product for five years.

What do I think about the stability of the solution?

I haven't faced any issues with the tool's stability.

Which solution did I use previously and why did I switch?

Teams is easier to use because it's seamlessly integrated with Office 365. You can start, join, and invite people to calls from Teams. I'm more used to Teams, so that's what I find convenient. I haven't set up meetings with Zoom myself.

What's my experience with pricing, setup cost, and licensing?

I use the tool's free version.

What other advice do I have?

I use Zoom occasionally for personal reasons, especially for the charity work I do as a director. My company is a large enterprise. I rate it a seven out of ten. Teams is simpler to use because of its integration with Office 365. From a company perspective, that's a big advantage. I like Zoom, but I haven't used it extensively. If there's a new release tomorrow, I'd hope for additional features or improvements to improve it. You need to invest in a good headset to use it.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Pre - Sales Consultant at Tata Consultancy
Consultant
Helps to conduct daily conferences, planning meetings, and other necessary work-related discussions
Pros and Cons
  • "Zoom has facilitated our remote and hybrid meetings, particularly in the context of our agile processes such as scrum. In the past, estimating story points required physical presence in a room, where we would use visual cues or hand gestures. We can create polls with Zoom and share them with team members for direct input. The recording feature is also good. Additionally, features like whiteboarding allow for specific collaboration sessions tailored to different team members' needs. Auto-scheduling meetings and integration with Microsoft Outlook make organizing and attending meetings effortless. Overall, the product is good and convenient."
  • "I don't have any particular issues, but I think the user interface could be improved. Previously, I used Microsoft Teams, where the chat, video, and audio options were all easily accessible in one place, making the user experience smoother. In Zoom, it's a bit more manual. For example, we must use external chat options like Slack and manually send the Zoom URL link to initiate a chat. In MicrosoftTeams, you can directly call and chat with someone from the contact list simultaneously."

What is our primary use case?

I use the tool daily as a project manager. I conduct scrum calls for my team, which are spread across multiple locations and geographies. I host daily conferences, planning meetings, and other necessary work-related discussions via Zoom. Additionally, we hold review meetings with the product managers. These sessions involve video conferences with the product managers as well.

What is most valuable?

Zoom has facilitated our remote and hybrid meetings, particularly in the context of our agile processes such as scrum. In the past, estimating story points required physical presence in a room, where we would use visual cues or hand gestures. We can create polls with Zoom and share them with team members for direct input. The recording feature is also good. Additionally, features like whiteboarding allow for specific collaboration sessions tailored to different team members' needs. Auto-scheduling meetings and integration with Microsoft Outlook make organizing and attending meetings effortless. Overall, the product is good and convenient. 

The screen sharing and whiteboarding features are particularly valuable. We utilize whiteboarding when someone needs to explain something remotely. It allows for the quick creation of visual aids and animated views. Additionally, the seamless recording feature is highly beneficial.

The tool's security features are good. There is no overlapping of any other calls with this call. Many security features are enabled, like for the call you are hosting. If it coincides with some other meeting, Zoom allows us to prevent other persons from joining this meeting and then deal with it. So there are specific options for that, which is quite helpful. Sometimes, we run over time, and we may not have the time to onboard new participants. The tool automatically pushes them into a separate meeting group. They understand that we are busy on a separate call and are not disturbed by the current meeting.

What needs improvement?

I don't have any particular issues, but I think the user interface could be improved. Previously, I used Microsoft Teams, where the chat, video, and audio options were all easily accessible in one place, making the user experience smoother. In Zoom, it's a bit more manual. For example, we must use external chat options like Slack and manually send the Zoom URL link to initiate a chat. In MicrosoftTeams, you can directly call and chat with someone from the contact list simultaneously.

For how long have I used the solution?

I have been working with the product for two and a half years. 

What do I think about the stability of the solution?

I rate the solution's stability a nine out of ten. 

What do I think about the scalability of the solution?

I would rate Zoom as a nine point five out of ten regarding scalability. It's highly scalable and seamless, with minimal hiccups compared to other platforms like Teams, where there might be some integration lag. Currently, more than 10,000 users are using Zoom in our company. As of now, we don't have plans to increase usage further,

How are customer service and support?

I haven't had the opportunity to contact Zoom's tech support because everything has been running smoothly. Our organization has a separate team that handles Zoom requests, and they interact with it's proprietary support team on our behalf. So far, I haven't encountered any issues requiring me to contact them.

Which solution did I use previously and why did I switch?

Apart from Zoom and Microsoft Teams, Google Meet is another option we considered in our company. However, we ultimately chose Zoom because it was already adopted by our organization, and it integrates well with Outlook and Slack, which we heavily rely on for communication.

How was the initial setup?

I rate the solution's deployment a ten out of ten. Microsoft Teams is more difficult to install than Zoom. Zoom's mobile setup is also easy. Deployment takes five to ten minutes to complete. 

What's my experience with pricing, setup cost, and licensing?

The tool's pricing is reasonable. I think we get discounts as an organization. 

What other advice do I have?

Due to its whiteboard features, I recommend Zoom for remote working. I rate it a nine out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Associate Software Development Engineer at Publicis Sapient
Real User
Convenient solution with good user interface
Pros and Cons
  • "One of the most valuable features is the user interface. With every new update, they introduce new useful features."
  • "Zoom definitely has to be more secure, but I can't think of any anything else to change."

What is our primary use case?

My primary use case is for virtual meetings. Since this solution is cloud-based, it's always updated to the latest application version. 

What is most valuable?

One of the most valuable features is the user interface. With every new update, they introduce new useful features. 

What needs improvement?

Zoom definitely has to be more secure, but I can't think of any anything else to change. 

For how long have I used the solution?

I have used Zoom for about two years now. 

What do I think about the stability of the solution?

This solution is stable. 

What do I think about the scalability of the solution?

This solution is scalable. 

How are customer service and support?

I have never contacted technical support. I don't really ever take tech support. 

Which solution did I use previously and why did I switch?

In my organization, we use Microsoft Teams for official meetings and other events. I have also used Google Meet and, briefly, Cisco WebEx, but I use Zoom the most. I used Cisco WebEx only three or four times because I felt that the other options were more convenient. 

How was the initial setup?

The installation is usually pretty straightforward. 

What about the implementation team?

I implemented this solution myself. 

What's my experience with pricing, setup cost, and licensing?

I use the free version that is available, so I'm not sure what the licensing prices are. 

What other advice do I have?

I rate Zoom a 10 out of 10. I would recommend Zoom to others. I know a lot of people who use Zoom for personal purposes, and a lot of schools and universities have been using Zoom for virtual classes. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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WaleedKhan - PeerSpot reviewer
IT manager at ARAR Innovations
Real User
Top 5Leaderboard
Is user-friendly and offers multiple features that are helpful for businesses
Pros and Cons
  • "The product's initial setup phase was easy."
  • "Considering the main function of Zoom, it should make the video functioning part a little bit more friendly."

What is our primary use case?

I use the paid version of the solution in my company to attend meetings. In my company, we have joint meetings in different offices, so we join combinedly through Zoom. My organization has multiple hospitals where managers work, and if we need some information or guidelines, we give them the link to the meeting, and they join it. The meetings on Zoom can go on for more than an hour without any breaks in the video. There is a time frame for the unpaid version. For the paid version, there is no time frame attached to the meetings, making it easy to use.

What is most valuable?

Everything related to the product is perfect, in my opinion. The video quality and sound quality offered by the product are directly attached to the internet connection that a user has at their place. If you have a good internet connection, the video and sound quality offered by Zoom are great.

What needs improvement?

Considering the main function of Zoom, it should make the video functioning part a little bit more friendly.

For how long have I used the solution?

I have been using Zoom for four to five years.

What do I think about the stability of the solution?

Stability-wise, I rate the solution a nine out of ten.

What do I think about the scalability of the solution?

Scalability-wise, I rate the solution a nine to ten out of ten.

More than 80 people in my company use the product.

The product is not regularly used for meetings, but it is useful to hold multiple meetings. The product offers an option to schedule a meeting. My company schedules meetings with the help of the product, and if anybody has to attend a meeting that has been scheduled, that person will be notified.

Which solution did I use previously and why did I switch?

I have used Google Meet, but its video and sound quality were very different from what Zoom offers.

How was the initial setup?

The product's initial setup phase was easy.

During the product's deployment phase, I just download and install it, after which I follow the process to login and use it.

The solution is deployed on an on-premises model.

The solution can be deployed in a couple of minutes. You just have to download and install it.

What about the implementation team?

I can take care of the product's deployment myself.

What was our ROI?

The value from the use of the product reflects areas like webinars, reviews, meetings, discussions and joint meetings.

What's my experience with pricing, setup cost, and licensing?

The tool's paid version is not that expensive. You need to pay 150 USD per year.

The licensing part of the product is not expensive. I rate the product price as nine out of ten. There is no need to pay any additional costs apart from the normal charges attached to the product.

What other advice do I have?

The product's screen-sharing capabilities are perfect.

I feel like the product is quite user-friendly and offers multiple versions, and I feel the paid version is perfect. The multiple features in the product are very helpful for businesses.

The product's security features are good.

I rate the tool an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Camilo Da Silva - PeerSpot reviewer
CEO at Negócios online
Real User
Lots of updates, helpful support, and many features
Pros and Cons
  • "The Zoom software is complete and effective, light and secure."
  • "The next version should include features like conflict resolution and Version Control."

What is our primary use case?

I use Zoom software in my online meetings with clients and for online training sessions, it has helped us a lot. It is great to be able to see everyone in the meeting and engaged, even if they are in a different location than I am, and to be able to share my screen with them and come up with new ideas and solutions. I like being able to record meetings and store them on my computer.

It is very easy to use and has great features like screen sharing and recording. Customer service has been excellent. They are always quick to help us with any issues we have this is safety and efficiency for me.

How has it helped my organization?

Using the Zoom software made it possible to solve many problems we had, especially in business meetings. I don't need to go to the customer or suppliers all the time. I can Zoom in and present products, services, and even budgets. It allows me to continue the meeting, scheduling, etc. Meetings and conversations are always better with Zoom. We reduce the costs that we had before when using other tools. That has the biggest impact on me and my business.

I can integrate Zoom and Youtube when necessary. The Zoom software is complete and effective, light and secure.

What is most valuable?

I have found that the Zoom software has many features that I find very valuable. One of those features was the ability to share our screen with the people we were talking to and give presentations.

This made it possible for us to share documents and information with them easily. The ability to record our meetings was also excellent and valuable, allowing us to go back and review the information discussed earlier.

It's excellent software in general, with new updates and new features integrated that would make the software much more complete.

What needs improvement?

It would be interesting if Zoom could be improved in the areas of software development such as project management and code debugging. The next version should include features like conflict resolution and Version Control.

It would be great if there was a way to Zoom in on a specific part of the image and then make changes to that area that would be interesting.

It's excellent software in general, with new updates and new features integrated, it would make the software much more complete.

For how long have I used the solution?

I use the Zoom software for about four years between two or three times a week. Now, I use it more than ever.

The software has revolutionized the method of how online meetings are done in an efficient way, through the Zoom software we can connect many people at the same time, I like to make presentations, and in the most important work meetings, Zoom has been very important for everyone.

Zoom software is safe and it is complete software for all audiences. We can turn off the microphone and authorize whoever wants to speak. We can make videos, have chats, and we can also record meetings. These are among the many features that we have in the Zoom software. We like that access to a room is only possible with the permission of the room host.

The support has been excellent the response is very fast. We can integrate with other live streaming tools. This is interesting!

How are customer service and support?

Support is excellent, fast, and effective.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I haven't used anything else, however, I did research and compared the Zoom software to Google Meet and Zoom fared better in every respect.

How was the initial setup?

We used an internal team and support to set up Zoom. All were very excellent and efficient.

What was our ROI?

With the support of the Zoom software, we had an increase in our ROI of 60%.

What's my experience with pricing, setup cost, and licensing?

The cost and benefits are excellent. The configuration is very easy and without complexities. Everything is very clear and the support is excellent.

Which other solutions did I evaluate?

Google Meet was an option.

What other advice do I have?

I recommend this product to all entrepreneurs. It will make your company and business much more scalable and organized.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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