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Adobe Campaign vs Oracle Fusion Service comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Adobe Campaign
Ranking in Marketing Management
8th
Average Rating
7.6
Number of Reviews
3
Ranking in other categories
No ranking in other categories
Oracle Fusion Service
Ranking in Marketing Management
7th
Average Rating
8.6
Reviews Sentiment
7.2
Number of Reviews
33
Ranking in other categories
CRM Customer Engagement Centers (3rd), CRM (10th)
 

Mindshare comparison

As of April 2025, in the Marketing Management category, the mindshare of Adobe Campaign is 4.5%, down from 6.0% compared to the previous year. The mindshare of Oracle Fusion Service is 0.6%, down from 1.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Marketing Management
 

Featured Reviews

Pritam Deb - PeerSpot reviewer
Easy to learn because it has quite a lot of documentation
Depending on your business scenarios, you can use it, but the initial knowledge of Java scripts, API integrations, and data management. The tool is not a complex platform if you know about the aforementioned areas. Adobe Campaign has features for creating templates, importing templates, and creating various workflows. We used these features to launch the emails, and everything else features. In our company, we integrated Adobe Campaign with Tealium Customer Data Hub. Tealium Customer Data Hub was useful for sending some information to Adobe Campaign for various email campaigns. Whatever data we received in Adobe Campaign was sent back to the Tealium Customer Data Hub for further segmentation. Adobe Campaign can be integrated with other various platforms as well. I think the tool is easy to learn because Adobe has quite a lot of documentation, which includes a broad range of documentation along with various training portals and training materials. The tool is not that complex. From the functionality perspective, it is a very good tool. The tool's UI seems a bit slow, and since it needs enhancement, I rate it a nine out of ten.
MahaboobPasha - PeerSpot reviewer
Integration enhances efficiency with good ERP Fusion Console that helps with centralization
When it comes to ERP Cloud, performance has always been an issue, especially when calling an API or a VIP publisher. I experience timeouts, which Oracle needs to improve. There have been many service requests around this, particularly last year. Although progress has been made, performance is still a concern for me. When dealing with bulk data uploads via a BDI process, some records occasionally fail, requiring me to debug and reprocess them. Enhanced performance is something that I would be interested in.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Analytics was a good part of Adobe Campaign."
"It is a stable solution."
"The tool helps store and manage our data. I don't need to be a pro in SQL, but I can still run queries and get the exact data I want. Some workflows help me get data from any table and send it to any platform without expert SQL knowledge. I can still export complicated data anywhere."
"The solution is easy to learn."
"I find the ERP Fusion Console valuable since it centralizes all the modules like order management."
"Oracle Service Cloud could improve the integration for older platforms."
"It offers a seamless experience with quick deployment—eliminating prolonged implementation and installation processes."
"The product's most valuable feature is an efficient fusion of finance and HR modules."
"The most valuable feature of the solution is that customers can easily understand it."
"Oracle Fusion Service offers good efficiency."
"The solution changes the way clients work to make it easier and faster."
 

Cons

"Adobe Campaign needs to improve the UI because it is a bit old. Sometimes, the platform is a bit slow."
"The problems we faced with Adobe Campaigns in my company stemmed from the fact that it was very complex software."
"The dashboard is perfect. The UI could be more user-friendly because the buttons are pretty small. Only someone who knows where to find them will easily locate them. New users might have difficulty finding options. Since I've been working with it for a while, I don't have that problem."
"The product's option to upload payroll data doesn't work seamlessly."
"The user experience has to be much better."
"We built some custom code to make a few functions easier. Oracle needs to look at what the customers do and integrate them into the product."
"There are specific areas that would be beneficial to enhance and improve, especially its financial functionality, search capabilities, chat features, and content articles."
"Lacks the ability to deploy custom code for customization."
"Oracle counts users for licensing purposes, regardless of their roles or usage patterns. This process could be better."
"Delivering the solution to clients can be quite complex and requires highly trained technicians with expertise."
"The dependency on the dollar makes these products more costly during disruptions in currency parity, especially in countries like Pakistan."
 

Pricing and Cost Advice

"It will be a bit expensive because it is an Adobe product."
"The solution is cheaper than Salesforce. It is useful for small banks that want to trigger emails."
"This is definitely an expensive product compared to others on the market."
"Oracle Fusion Service is more expensive than Workday."
"There are no extra licenses, everything is included in the subscription, and the price is fixed."
"Oracle's pricing is quite high, and this cost can be a significant barrier, especially for smaller companies."
"The tool is reasonably priced."
"Oracle Fusion Service is a cheap and flexible solution."
"The product has average pricing."
"Licensing fees are on the higher end and I rate them an eight out of ten."
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Top Industries

By visitors reading reviews
Financial Services Firm
23%
Educational Organization
21%
Manufacturing Company
7%
Healthcare Company
5%
Educational Organization
77%
Computer Software Company
3%
Financial Services Firm
3%
Manufacturing Company
3%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Adobe Campaign?
Analytics was a good part of Adobe Campaign.
What needs improvement with Adobe Campaign?
The dashboard is perfect. The UI could be more user-friendly because the buttons are pretty small. Only someone who knows where to find them will easily locate them. New users might have difficulty...
What is your primary use case for Adobe Campaign?
We use Adobe Campaign to trigger emails, set reminders, and manage customer data in an omnichannel environment.
What needs improvement with Oracle Service Cloud?
I would like to see more AI usage, enhanced personalization capabilities, and simpler integration capabilities.
 

Also Known As

Neolane Campaign
Oracle Service Cloud, Oracle RightNow
 

Overview

 

Sample Customers

Euromoney Learning Solutions, Cr_dit Agricole Nord-Est, a Synergie GIE regional bank, Renault, HD Supply, Dior, Mercola.com
Pacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.
Find out what your peers are saying about Adobe Campaign vs. Oracle Fusion Service and other solutions. Updated: March 2025.
845,406 professionals have used our research since 2012.