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AWS Systems Manager vs OpenText ZENworks Configuration Management comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Sep 16, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Intune
Sponsored
Ranking in Configuration Management
2nd
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
357
Ranking in other categories
Remote Access (2nd), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
AWS Systems Manager
Ranking in Configuration Management
7th
Average Rating
8.2
Reviews Sentiment
5.7
Number of Reviews
13
Ranking in other categories
No ranking in other categories
OpenText ZENworks Configura...
Ranking in Configuration Management
23rd
Average Rating
8.0
Number of Reviews
3
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of May 2026, in the Configuration Management category, the mindshare of Microsoft Intune is 5.4%, down from 10.3% compared to the previous year. The mindshare of AWS Systems Manager is 5.1%, down from 10.8% compared to the previous year. The mindshare of OpenText ZENworks Configuration Management is 2.2%, up from 1.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Configuration Management Mindshare Distribution
ProductMindshare (%)
Microsoft Intune5.4%
AWS Systems Manager5.1%
OpenText ZENworks Configuration Management2.2%
Other87.3%
Configuration Management
 

Featured Reviews

Varun Mehra - PeerSpot reviewer
collaboration support engineer at a retailer with 11-50 employees
Centralized device management has transformed security and streamlined remote provisioning
One area where Microsoft Intune can improve is the user interface. Sometimes the portal feels a bit complex and not very intuitive, especially for new users, and it can take time to find specific settings. Another point is troubleshooting. While logs are available, the diagnostic policies and sync issues can still be time-consuming and not very straightforward. I also feel that reporting could be more detailed and customizable. The built-in reports are helpful, but for deeper insights, I often need to rely on additional tools. Overall, it is a strong solution, but improving usability and troubleshooting experience would make it even better. While Microsoft Intune works very well within the Microsoft ecosystem, the integration of some third-party tools could be smoother and require less customization. Support is another area that could improve, as sometimes response times can be slow, and resolving complex issues may take longer than expected. In terms of features, I think more advanced automation and built-in remediation options would be helpful since common issues can be fixed automatically without manual intervention.
GC
Senior Cloud Engineer at Prabhav Services
Efficient value synchronization across multiple accounts with good reliability
AWS Systems Manager's most valuable feature is its ability to dynamically export and import values in various AWS accounts. When you update the value, it's directly reflected across the system without needing manual editing. This is particularly effective for setting policies securely. The parameter store features are among the best aspects.
it_user1272306 - PeerSpot reviewer
Chief Technology Officer at DoITWise
Helpful impact analysis and the discovery capability is quite good
This tool works hand-in-hand with RPA technology. RPA will allow you to control your servers by deploying the server automation agent. You don't have the discovery, but then you can deploy the policies that maintain the authorized versus current state. On top of that, you can use server automation to deploy patches or remediate configuration issues on the operating system. My advice to anybody who is implementing this solution is to ensure that the process is set up properly, first. Once the process is set up, the tool will do the rest for you. Overall, this is a comprehensive tool that works well, and I wouldn't touch it other than to enhance the UI and make containerization work without the CDF. I would rate this solution a nine out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Its direct integration with all the other products that we have from Microsoft is valuable. We're using the E5 license, and we have a whole wealth of different products available. It just makes it easier to have everything from one provider."
"I can see that the patch management process is much improved with the bundled patch management option available in Microsoft Intune compared to the KPI deployment required by the other deployment solutions."
"The central administration con dashboard is very easy to use and provides very good oversight on all that needs to be monitored."
"It helps implement conditional access policies to restrict mobile users from accessing potentially dangerous emails."
"Conditional access helps me control uncontrolled access."
"The feature I find most valuable in Microsoft Intune is being able to configure policies and push them directly to mobile phones."
"Microsoft Intune does help me save time in terms of management of various devices—I don't have to go to those locations to manage the devices at those locations, I can do it remotely, which is very helpful."
"The solution is easy to use, simple to understand for those new to using it, and combined with the other Microsoft products it makes for an overall good package."
"AWS Systems Manager's most valuable feature is its ability to dynamically export and import values in various AWS accounts."
"With AWS Systems Manager, our company can patch our systems directly from it, so we don't need to patch our systems manually."
"Scalability is one of Services Manager's most valuable aspects, as it scales up along with demand."
"The solution's ability to scale is good."
"Systems Manager has a feature where it analyzes the logs and gives us a performance overview in the form of a graph. We know when it's taking up more resources and when there are spikes, so we can predict the usability."
"The solution is user-friendly"
"It is beginner-friendly with extensive features that can be learned gradually based on the user's needs and tasks."
"I use AWS Systems Manager primarily for infrastructure management and automation. One of its key benefits is managing patches and updates for our EC2 instances, including both Windows and Linux workloads. It can perform compliance checks on all managed workloads, identifying which systems aren't compliant or haven't been patched."
"Helps me perform changes in connected infrastructure thanks to the discovery features."
"Automatic Spiral Discovery: This feature enables deep and dynamic configuration and change management."
"Overall, this is a comprehensive tool that works well, and I wouldn't touch it other than to enhance the UI and make containerization work without the CDF."
"The most valuable feature is the impact analysis."
"We use it for managing our desktops; we have 350,000 desktops and it allows us to manage and control them relatively easily."
 

Cons

"It should be simplified. I've worked with many different mobile device management solutions, and Intune is one of the more complex ones."
"I think that there is room for improvement with the reporting. If this is done, it will be a better product."
"It would be great if Intune offered better data protection controls for BYOD Windows PCs."
"Installing software in Microsoft Intune can be challenging if it is not already prepackaged."
"There needs to be more support for Mac operating systems."
"Customer service used to be better. In the last couple of years, support has not been very good, even with Premier and Premium support. It's been very hit-or-miss."
"Its integration with Mac and Linux devices can be better. They should provide more features similar to Windows. We should be able to manage policies within Linux and Mac machines. If we can have more granular controls for these two operating systems, it will be really helpful."
"For additional functionality, I suggest that Microsoft could expand on asset management. Since the platform is there, they could develop it into a full-fledged asset management system."
"Every AWS service comes with some associated costs."
"One area that could be enhanced is dynamic configuration management. Additionally, improving integration with other AWS services like Lambda and CloudFormation would be beneficial."
"The cost is a very important factor to keep in mind because the cost of cloud services, not just AWS cloud, can be substantial if not controlled."
"Price is one of the biggest pain points with Services Manager. The pricing shoots up if there's a surge in demand."
"The current challenge is that we can't pull any incidents from other accounts."
"I'd like to see more automation for monitoring and managing things like AWS CloudWatch and AWS Config. It would be a significant improvement if it could automatically handle these tasks and address issues as they arise."
"Ensuring broader OS coverage in patch management could be beneficial for the product."
"It could be agentless if there's room for improvement in the AWS Systems Manager. Currently, you have to install agents, although, for most of the latest EC2 images, the agents come preinstalled. If it could be at the level of Ansible, which is agentless, that would be fantastic. When you compare the solution to Ansible, one of the most widely accepted tools, the agentless feature stands out. So, if the AWS Systems Manager could become agentless, that would be a significant improvement."
"The native UI should be simplified because it is outdated and a little bit over-complicated."
"The native UI should be simplified because it is outdated and a little bit over-complicated."
"It needs dashboards."
"The infrastructure itself is stable, but the agent has a lot of problems."
 

Pricing and Cost Advice

"The E5 license is expensive."
"There is a license needed for this solution and it is either included in one of the enterprise license agreements. Microsoft licensing is a mathematical institute, it could be quite complex. We tend to ask specialized organizations to research what the most profitable way it would be for us to use licenses in the organizations."
"Microsoft Intune is expensive."
"While Microsoft charges for actual usage, it lacks discount options."
"No one can compete with Microsoft when it comes to price, and the features it is offering."
"Previously the price was $4 per month per user. Now it's $2.25 per user per month."
"It's monthly for us, but it's built into the license cost that we pay our IT each month. It's maybe 129 Kroner per head, which translates to £10. There are some additional costs. Our IT had to set up and configure their own server, so there is an extra cost for that, but I'm not sure what that costs."
"Its price is in the medium range. It is acceptable because you're paying for the features. I am not aware of any additional costs."
"Most of the features are free. I'm not entirely certain, but I believe the pricing is generally very low. Some services that are part of Ops Manager might have associated costs."
"The platform provides excellent value for the capabilities it offers when compared to third-party tools for similar tasks."
"An AWS cloud engineer can bring down the costs."
"As we were doing a government project so the government got the project at a very nominal cost."
"This is a really good tool for the money."
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Top Industries

By visitors reading reviews
Financial Services Firm
10%
Manufacturing Company
9%
Computer Software Company
9%
Government
7%
Financial Services Firm
13%
Manufacturing Company
9%
Computer Software Company
7%
University
7%
University
31%
Government
10%
Construction Company
8%
Comms Service Provider
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business154
Midsize Enterprise59
Large Enterprise181
By reviewers
Company SizeCount
Small Business6
Large Enterprise7
No data available
 

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?
Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...
What are the pros and cons of Microsoft Intune?
Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...
How does Google Cloud Identity compare with Microsoft Intune?
Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...
What is your experience regarding pricing and costs for AWS Systems Manager?
Every AWS service comes with some associated costs. While using AWS Systems Manager, we continually monitor to optimi...
What needs improvement with AWS Systems Manager?
I do not use the automation feature in this product.
What is your primary use case for AWS Systems Manager?
We use various AWS services including database services such as Elastic, PostgreSQL, MySQL, and other different flavo...
Ask a question
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Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
Amazon Elastic Container Registry
Micro Focus ZENworks Configuration Management, HPE CMS, HPE Configuration Management, Micro Focus Configuration Management
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
Expedia, Intuit, Royal Dutch Shell, Brooks Brothers
Tech Mahindra, NNIT, ASIC
Find out what your peers are saying about AWS Systems Manager vs. OpenText ZENworks Configuration Management and other solutions. Updated: April 2026.
893,915 professionals have used our research since 2012.