AWS Systems Manager vs OpenText ZENworks Configuration Management comparison

AWS Systems Manager vs. OpenText ZENworks Configuration Management

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Mindshare comparison

As of April 2026, in the Configuration Management category, the mindshare of Microsoft Intune is 6.1%, down from 10.2% compared to the previous year. The mindshare of AWS Systems Manager is 5.5%, down from 10.7% compared to the previous year. The mindshare of OpenText ZENworks Configuration Management is 2.2%, up from 1.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Configuration Management Mindshare Distribution
Product	Mindshare (%)
Microsoft Intune	6.1%
AWS Systems Manager	5.5%
OpenText ZENworks Configuration Management	2.2%
Other	86.2%

Configuration Management

Featured Reviews

AkashKamble

Sr MacOS specialist engineer at Cyber24

Enables management of multiple operating systems with a single license

The best feature is that it's a Microsoft product, so if anything goes wrong, we get quick support for anything required. Remote system functionality allows us to sit anywhere and take control of any device via remote management. We can enhance security for clients' laptops with built-in Microsoft Defender, which is available with the Microsoft Intune license. We use it for reporting purposes through endpoint analytics. When pushing scripting, there are two types available: remediation script and reservation script. Through endpoint analytics, you can push defender policies to clients. It helps with reporting, inventory updates, and monitoring tenant status health.

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Garima Chauhan

Senior Cloud Engineer at Prabhav Services

Efficient value synchronization across multiple accounts with good reliability

AWS Systems Manager's most valuable feature is its ability to dynamically export and import values in various AWS accounts. When you update the value, it's directly reflected across the system without needing manual editing. This is particularly effective for setting policies securely. The parameter store features are among the best aspects.

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it_user1272306

Chief Technology Officer at DoITWise

Helpful impact analysis and the discovery capability is quite good

This tool works hand-in-hand with RPA technology. RPA will allow you to control your servers by deploying the server automation agent. You don't have the discovery, but then you can deploy the policies that maintain the authorized versus current state. On top of that, you can use server automation to deploy patches or remediate configuration issues on the operating system. My advice to anybody who is implementing this solution is to ensure that the process is set up properly, first. Once the process is set up, the tool will do the rest for you. Overall, this is a comprehensive tool that works well, and I wouldn't touch it other than to enhance the UI and make containerization work without the CDF. I would rate this solution a nine out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Overall, my user experience with Microsoft Intune has been great."

"The ability to switch between Affinity and non-Affinity enrollment is great."

"Intune's most valuable feature is its centralized management capability."

"Intune simplifies compliance. The ability to manage software updates and policies on endpoints has helped us meet contract requirements."

"Intune is a good product for UEM, which is helpful for Windows 10 management."

"The best feature is that we don't need to worry about downtime. We don't need to worry about the network connections of our office or the virtual private network. Everything is being done through the internet. Using Intune Autopilot, we can configure and deploy everything to the devices."

"The feature I like the most is that we can perform remote tasks. If we want to retire or wipe out personal data or corporate data from a device, we can use Microsoft Intune remotely, and with the click of a button, data is removed automatically. Nothing needs to be done from the end-user side."

"Intune has automated the deployment of patches and applications, which is more efficient and easier."

More Microsoft Intune pros

"Scalability is one of Services Manager's most valuable aspects, as it scales up along with demand."

"AWS provides Auto Scaling groups."

"It is beginner-friendly with extensive features that can be learned gradually based on the user's needs and tasks."

"The store organizes parameters hierarchically, making it easier to configure and control versions. It also ensures scalability and high availability, automatically scaling to handle increasing workloads and providing reliable access to configuration data across multiple AWS availability zones."

"The solution's most valuable feature is the change management option. It tracks every action on my AWS accounts in a centralized way, acting like a control tool for me. This is especially useful when working with Kubernetes and AWS ECS services. Additionally, my colleagues and clients often use the application management tools for configuration, parameters, and installations."

"I use AWS Systems Manager primarily for infrastructure management and automation. One of its key benefits is managing patches and updates for our EC2 instances, including both Windows and Linux workloads. It can perform compliance checks on all managed workloads, identifying which systems aren't compliant or haven't been patched."

"AWS Systems Manager's most valuable feature is its ability to dynamically export and import values in various AWS accounts"

"When we do the automation in the cloud, we use the SSM agent. This helps us to test our automation and documents, and monitor the cloud."

More AWS Systems Manager pros

"The most valuable feature is the impact analysis."

"Helps me perform changes in connected infrastructure thanks to the discovery features."

"Automatic Spiral Discovery: This feature enables deep and dynamic configuration and change management."

"We use it for managing our desktops; we have 350,000 desktops and it allows us to manage and control them relatively easily."

"Overall, this is a comprehensive tool that works well, and I wouldn't touch it other than to enhance the UI and make containerization work without the CDF."

Cons

"I have one remark about the application management for the Android version. Often, the Play Store opens and leaves the possibility to download to the user, which is not good."

"Intune's areas for improvement revolve around security and certificate management."

"The reports that are generated aren't so great; they don't give a lot of meaning so far."

"Each feature has a separate license, making logistics and cost management difficult if not strategically bundled together."

"Every time we call, we get bounced to a new team... there is no cohesive end-to-end support, which is very frustrating and time-consuming."

"The documentation about the custom image setup could be better. Although Microsoft provides the steps to configure Intune or set up or deploy Intune, it doesn't have much information related to custom images. If you ask, "how can we deploy the custom image?" There is no information. The steps they mention ask you to connect to your on-premises environment or create your own image on the cloud itself once there is connectivity. But I needed to go to multiple websites to get all this information. I had to figure out how to upload the custom image if you want to use the on-premise custom image for Cloud PC. If you have the proper subscription, you must have the right access, like global admin or owner. Then you can add your custom image to that. There are no steps mentioned over there. Microsoft Intune doesn't have Chrome browser support. I would like to have that support because they will want it if we pitch the product to clients."

"Intune has no remote control function for mobile phones to solve issues remotely for users."

"I, as such, do not have any specific inputs or needs. However, there is always room for improvement when it comes to scalability."

More Microsoft Intune cons

"AWS does not have EKS cluster backup."

"It could be agentless if there's room for improvement in the AWS Systems Manager. Currently, you have to install agents, although, for most of the latest EC2 images, the agents come preinstalled. If it could be at the level of Ansible, which is agentless, that would be fantastic. When you compare the solution to Ansible, one of the most widely accepted tools, the agentless feature stands out. So, if the AWS Systems Manager could become agentless, that would be a significant improvement."

"The fact that AWS Systems Manager takes time to complete the patching process, makes it an area where improvements are required."

"I'd like to see more automation for monitoring and managing things like AWS CloudWatch and AWS Config. It would be a significant improvement if it could automatically handle these tasks and address issues as they arise."

"One area that could be enhanced is dynamic configuration management. Additionally, improving integration with other AWS services like Lambda and CloudFormation would be beneficial."

"The AWS UIs are not the most intuitive. Also, the usability needs room for improvement."

"The current challenge is that we can't pull any incidents from other accounts."

"Lacks sufficient integrations."

More AWS Systems Manager cons

"The native UI should be simplified because it is outdated and a little bit over-complicated."

"It needs dashboards."

"The infrastructure itself is stable, but the agent has a lot of problems."

Pricing and Cost Advice

"My team members bundled it together with their Microsoft solutions, including Microsoft 365 and related products."

"The price of Intune is included with the license for Office 365, so we don't have to pay anything extra for it."

"Intune's pricing is competitive. For example, the license of Blackberry's Enterprise Mobility Suite was costly, but Intune is affordable. It is included as an additional feature when you buy security enhancements for your organization. For example, let's say I have fifty users in my organization and all of them are using Microsoft cloud services, like Teams, Office 365, and OneDrive."

"The product is offered as part of a Microsoft standard bundle. The pricing can be competitive to Airwatch, and Maas360."

"It's reasonable. They're not giving it away, but it's reasonable."

"The price of Intune is often included as part of a bundle with other Microsoft licenses, which makes it somewhat cheaper."

"I recently got to know that the AD P1 license is compulsory to use Intune Autopilot, which was surprising for me. Earlier, this was not the case. It is the wrong thing to do. We now need to purchase AD P1 licenses for us and for our customers. I would rate it a seven out of ten for pricing."

"Microsoft Intune is expensive."

More Microsoft Intune pricing and cost advice

"As we were doing a government project so the government got the project at a very nominal cost."

"Most of the features are free. I'm not entirely certain, but I believe the pricing is generally very low. Some services that are part of Ops Manager might have associated costs."

"The platform provides excellent value for the capabilities it offers when compared to third-party tools for similar tasks."

"An AWS cloud engineer can bring down the costs."

"This is a really good tool for the money."

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Top Industries

By visitors reading reviews

Financial Services Firm

10%

Manufacturing Company

Computer Software Company

Government

Financial Services Firm

14%

Manufacturing Company

Computer Software Company

University

30%

Government

11%

Construction Company

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	126
Midsize Enterprise	55
Large Enterprise	168

By reviewers
Company Size	Count
Small Business	6
Large Enterprise	7

No data available

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?

Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...

What are the pros and cons of Microsoft Intune?

Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...

How does Google Cloud Identity compare with Microsoft Intune?

Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...

What do you like most about AWS Systems Manager?

With AWS Systems Manager, our company can patch our systems directly from it, so we don't need to patch our systems m...

What is your experience regarding pricing and costs for AWS Systems Manager?

Every AWS service comes with some associated costs. While using AWS Systems Manager, we continually monitor to optimi...

What needs improvement with AWS Systems Manager?

I do not use the automation feature in this product.

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Comparisons

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Compared 2% of the time

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Compared 7% of the time

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Compared 7% of the time

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Compared 3% of the time

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Compared 15% of the time

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Compared 8% of the time

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Compared 8% of the time

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Compared 6% of the time

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Compared 5% of the time

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Product Reports

Download Microsoft Intune product report

Microsoft Intune

March 2026

Configuration Management

Download AWS Systems Manager product report

Configuration Management

Download OpenText ZENworks Configuration Management product report

OpenText ZENworks Configuration Management report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

Amazon Elastic Container Registry

Micro Focus ZENworks Configuration Management, HPE CMS, HPE Configuration Management, Micro Focus Configuration Management

Overview

Microsoft Intune is a cloud-based service designed for device management, security, and compliance. It supports automation and facilitates endpoint management for Windows, iOS, and Android devices, ensuring data protection and efficient policy enforcement.

Microsoft Intune offers seamless integration with tools like Windows Autopilot to automate device setup and deployment. Integrated with Azure Active Directory, it enhances policy management while providing robust reporting and analytics tools for compliance tracking. Despite its intuitive interface aimed at simplifying navigation and device security management, there are challenges such as compatibility issues with Linux and Mac, limited policy support for Android, and demands for better third-party integration. It's widely used for both corporate-owned devices and BYOD scenarios in dynamic IT environments.

What are the key features of Microsoft Intune?

Windows Autopilot: Automates device setup for rapid deployment.
Azure Active Directory Integration: Enhances user policy management.
Reporting and Analytics: Improves compliance visibility.
Mobile Application Management: Ensures app security without compromising personal data.
Cloud-Based Management: Allows management from any location.

What benefits and ROI can users expect?

Time Efficiency: Automation reduces time in policy enforcement and configuration updates.
Enhanced Security: Ensures data protection across corporate-owned and BYOD devices.
Improved Compliance: Advanced reporting tools enhance compliance visibility.
Flexible Management: Cloud-based nature supports management from any location.

In industries such as finance and healthcare, Microsoft Intune is implemented to ensure data protection and compliance with regulatory standards. Manufacturing sectors utilize Intune for managing a distributed workforce across global locations, while educational institutions employ it to secure and manage devices in learning environments supporting both students and faculty.

Microsoft

AWS Systems Manager is a management service that helps you automatically collect software inventory, apply OS patches, create system images, and configure Windows and Linux operating systems. These capabilities help you define and track system configurations, prevent drift, and maintain software compliance of your EC2 and on-premises configurations. By providing a management approach that is designed for the scale and agility of the cloud but extends into your on-premises data center, Systems Manager makes it easier for you to seamlessly bridge your existing infrastructure with AWS.

Systems Manager is easy to use. Simply access Systems Manager from the EC2 Management Console, select the instances you want to manage, and define the management tasks you want to perform. Systems Manager is available now at no cost to manage both your EC2 and on-premises resources.

Amazon Web Services (AWS)

OpenText ZENworks Configuration Management helps you manage both devices and software across your entire environment. A single, unified web console provides insight to both devices and software, improves visibility, and helps reduce costs.

OpenText

Sample Customers

Mitchells and Buzzers, Callaway

Expedia, Intuit, Royal Dutch Shell, Brooks Brothers

Tech Mahindra, NNIT, ASIC

AWS Systems Manager vs. OpenText ZENworks Configuration Management