


OpenText ZENworks Configuration Management and AWS Systems Manager cater to different enterprise needs for configuration management. AWS Systems Manager is considered superior due to its comprehensive features despite higher costs per user reviews.
Features: OpenText ZENworks Configuration Management is valued for effective endpoint management, comprehensive monitoring tools, and strong user support for pricing and customer service. AWS Systems Manager stands out with automation capabilities, patch management, and seamless integration with other AWS services.
Room for Improvement: OpenText ZENworks Configuration Management requires improvements in scalability and user experience. AWS Systems Manager needs enhancements in documentation and better support for non-AWS environments.
Ease of Deployment and Customer Service: OpenText ZENworks Configuration Management is praised for straightforward deployment but has mixed reviews on customer service responsiveness. AWS Systems Manager is noted for easy deployment within AWS environments and effective customer support.
Pricing and ROI: OpenText ZENworks Configuration Management is favored for cost-effectiveness and good ROI. AWS Systems Manager, though more expensive, is seen as worth the investment due to its extensive capabilities and integration features.
| Product | Market Share (%) |
|---|---|
| Microsoft Intune | 7.4% |
| AWS Systems Manager | 7.0% |
| OpenText ZENworks Configuration Management | 1.9% |
| Other | 83.7% |

| Company Size | Count |
|---|---|
| Small Business | 122 |
| Midsize Enterprise | 48 |
| Large Enterprise | 160 |
| Company Size | Count |
|---|---|
| Small Business | 6 |
| Large Enterprise | 7 |
Microsoft Intune is a cloud-based service designed for device management, security, and compliance. It supports automation and facilitates endpoint management for Windows, iOS, and Android devices, ensuring data protection and efficient policy enforcement.
Microsoft Intune offers seamless integration with tools like Windows Autopilot to automate device setup and deployment. Integrated with Azure Active Directory, it enhances policy management while providing robust reporting and analytics tools for compliance tracking. Despite its intuitive interface aimed at simplifying navigation and device security management, there are challenges such as compatibility issues with Linux and Mac, limited policy support for Android, and demands for better third-party integration. It's widely used for both corporate-owned devices and BYOD scenarios in dynamic IT environments.
What are the key features of Microsoft Intune?In industries such as finance and healthcare, Microsoft Intune is implemented to ensure data protection and compliance with regulatory standards. Manufacturing sectors utilize Intune for managing a distributed workforce across global locations, while educational institutions employ it to secure and manage devices in learning environments supporting both students and faculty.
AWS Systems Manager is a management service that helps you automatically collect software inventory, apply OS patches, create system images, and configure Windows and Linux operating systems. These capabilities help you define and track system configurations, prevent drift, and maintain software compliance of your EC2 and on-premises configurations. By providing a management approach that is designed for the scale and agility of the cloud but extends into your on-premises data center, Systems Manager makes it easier for you to seamlessly bridge your existing infrastructure with AWS.
Systems Manager is easy to use. Simply access Systems Manager from the EC2 Management Console, select the instances you want to manage, and define the management tasks you want to perform. Systems Manager is available now at no cost to manage both your EC2 and on-premises resources.
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