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AWS Systems Manager vs OpenText ZENworks Configuration Management comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Sep 16, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Intune
Sponsored
Ranking in Configuration Management
2nd
Average Rating
8.2
Reviews Sentiment
6.6
Number of Reviews
336
Ranking in other categories
Remote Access (2nd), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
AWS Systems Manager
Ranking in Configuration Management
6th
Average Rating
8.2
Reviews Sentiment
5.7
Number of Reviews
13
Ranking in other categories
No ranking in other categories
OpenText ZENworks Configura...
Ranking in Configuration Management
23rd
Average Rating
8.0
Number of Reviews
3
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of March 2026, in the Configuration Management category, the mindshare of Microsoft Intune is 6.9%, down from 10.1% compared to the previous year. The mindshare of AWS Systems Manager is 6.3%, down from 10.5% compared to the previous year. The mindshare of OpenText ZENworks Configuration Management is 2.0%, up from 1.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Configuration Management Mindshare Distribution
ProductMindshare (%)
Microsoft Intune6.9%
AWS Systems Manager6.3%
OpenText ZENworks Configuration Management2.0%
Other84.8%
Configuration Management
 

Featured Reviews

AkashKamble - PeerSpot reviewer
Sr MacOS specialist engineer at Cyber24
Enables management of multiple operating systems with a single license
The best feature is that it's a Microsoft product, so if anything goes wrong, we get quick support for anything required. Remote system functionality allows us to sit anywhere and take control of any device via remote management. We can enhance security for clients' laptops with built-in Microsoft Defender, which is available with the Microsoft Intune license. We use it for reporting purposes through endpoint analytics. When pushing scripting, there are two types available: remediation script and reservation script. Through endpoint analytics, you can push defender policies to clients. It helps with reporting, inventory updates, and monitoring tenant status health.
GC
Senior Cloud Engineer at Prabhav Services
Efficient value synchronization across multiple accounts with good reliability
AWS Systems Manager's most valuable feature is its ability to dynamically export and import values in various AWS accounts. When you update the value, it's directly reflected across the system without needing manual editing. This is particularly effective for setting policies securely. The parameter store features are among the best aspects.
it_user1272306 - PeerSpot reviewer
Chief Technology Officer at DoITWise
Helpful impact analysis and the discovery capability is quite good
This tool works hand-in-hand with RPA technology. RPA will allow you to control your servers by deploying the server automation agent. You don't have the discovery, but then you can deploy the policies that maintain the authorized versus current state. On top of that, you can use server automation to deploy patches or remediate configuration issues on the operating system. My advice to anybody who is implementing this solution is to ensure that the process is set up properly, first. Once the process is set up, the tool will do the rest for you. Overall, this is a comprehensive tool that works well, and I wouldn't touch it other than to enhance the UI and make containerization work without the CDF. I would rate this solution a nine out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The automatic patching is the most valuable feature of Intune."
"Microsoft Endpoint Manager's patch management has been the most helpful to us."
"The stability of Microsoft Intune is good."
"One of our clients migrated the model workplace based on Intune, achieving a 78 percent cost reduction, which is quite a lot."
"It is a cloud-based service. It is easy to use and offers privacy."
"Microsoft Intune has helped us by improving our security posture, leading to fewer security problems, and helping us understand where we have issues."
"Intune makes it possible for us to reach all the endpoints and have them protected at all times."
"We can manage and standardize security across your environment, identify problems, receive alerts, and so on. That's its purpose, and that's also why it's so good."
"We use the Parameter Store feature to store parameters in all our applications and configurations because it provides a very secure storage solution."
"The solution is user-friendly"
"Scalability is one of Services Manager's most valuable aspects, as it scales up along with demand."
"AWS Systems Manager's most valuable feature is its ability to dynamically export and import values in various AWS accounts"
"I use AWS Systems Manager primarily for infrastructure management and automation. One of its key benefits is managing patches and updates for our EC2 instances, including both Windows and Linux workloads. It can perform compliance checks on all managed workloads, identifying which systems aren't compliant or haven't been patched."
"The store organizes parameters hierarchically, making it easier to configure and control versions. It also ensures scalability and high availability, automatically scaling to handle increasing workloads and providing reliable access to configuration data across multiple AWS availability zones."
"It is beginner-friendly with extensive features that can be learned gradually based on the user's needs and tasks."
"With AWS Systems Manager, our company can patch our systems directly from it, so we don't need to patch our systems manually."
"Helps me perform changes in connected infrastructure thanks to the discovery features."
"Automatic Spiral Discovery: This feature enables deep and dynamic configuration and change management."
"Overall, this is a comprehensive tool that works well, and I wouldn't touch it other than to enhance the UI and make containerization work without the CDF."
"The most valuable feature is the impact analysis."
"We use it for managing our desktops; we have 350,000 desktops and it allows us to manage and control them relatively easily."
 

Cons

"It needs incorporation of Knox, ZeroTouch, etc."
"Management of Linux devices from Microsoft Intune would be great. Then we can manage any device and not only Windows and Apple."
"Microsoft Intune lacks live location tracking capabilities."
"The reporting functionality of Microsoft Intune is limited compared to Microsoft System Center, which offers many more reporting options."
"China blocks Google and Google Play Store, which makes installation challenging. Microsoft Intune is a company software, which has to be installed to the app portal or Microsoft Software Center."
"Intune should improve the management of non-Microsoft devices. It would be better to manage Mac, Android, and other non-Microsoft operating system devices within the same Intune interface."
"Reporting in Microsoft Intune presents challenges because the built-in reports are often too basic."
"However, I dislike how it lags sometimes. I cannot work on multiple processes at the same time."
"The fact that AWS Systems Manager takes time to complete the patching process, makes it an area where improvements are required."
"I'd like to see more automation for monitoring and managing things like AWS CloudWatch and AWS Config. It would be a significant improvement if it could automatically handle these tasks and address issues as they arise."
"We formerly used third-party products to analyze the log, give us information, and find bottlenecks. Systems Manager could provide more tools that conduct this analysis, so we don't have to do it ourselves."
"It could be agentless if there's room for improvement in the AWS Systems Manager. Currently, you have to install agents, although, for most of the latest EC2 images, the agents come preinstalled. If it could be at the level of Ansible, which is agentless, that would be fantastic. When you compare the solution to Ansible, one of the most widely accepted tools, the agentless feature stands out. So, if the AWS Systems Manager could become agentless, that would be a significant improvement."
"The cost is a very important factor to keep in mind because the cost of cloud services, not just AWS cloud, can be substantial if not controlled."
"The AWS UIs are not the most intuitive. Also, the usability needs room for improvement."
"Lacks sufficient integrations."
"Ensuring broader OS coverage in patch management could be beneficial for the product."
"It needs dashboards."
"The native UI should be simplified because it is outdated and a little bit over-complicated."
"The infrastructure itself is stable, but the agent has a lot of problems."
"The native UI should be simplified because it is outdated and a little bit over-complicated."
 

Pricing and Cost Advice

"We don't get Intune as a separate module. Most of the time, we use it within an enterprise agreement like E3 or E5. Those licenses are at a good price, but what is annoying is that every single year they go higher."
"It is average. Some of the costs are quite high depending on what the customer currently uses, but overall, it is not bad. I would not say that I would not recommend Intune based on the cost. I definitely would, but they can definitely improve on the cost. So overall, its cost is not bad."
"Microsoft licenses are costly."
"This cost is approximately $30 USD per user per month."
"Existing E5 license holders for M365, Intune, and Azure, receive a free license."
"Most of our clients come to us with licensing already in place. On average, it costs $6 per device per month to add Intune to an Office 365 subscription, but I am not sure."
"It is expensive. The cost depends on the license that we choose."
"The cost of the license and the features are justified for myself as a technical person."
"As we were doing a government project so the government got the project at a very nominal cost."
"The platform provides excellent value for the capabilities it offers when compared to third-party tools for similar tasks."
"An AWS cloud engineer can bring down the costs."
"Most of the features are free. I'm not entirely certain, but I believe the pricing is generally very low. Some services that are part of Ops Manager might have associated costs."
"This is a really good tool for the money."
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Top Industries

By visitors reading reviews
Manufacturing Company
10%
Computer Software Company
9%
Financial Services Firm
9%
Government
8%
Financial Services Firm
13%
Manufacturing Company
9%
Computer Software Company
7%
Government
6%
University
25%
Government
13%
Construction Company
11%
Comms Service Provider
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business124
Midsize Enterprise54
Large Enterprise167
By reviewers
Company SizeCount
Small Business6
Large Enterprise7
No data available
 

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?
Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...
What are the pros and cons of Microsoft Intune?
Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...
How does Google Cloud Identity compare with Microsoft Intune?
Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...
What do you like most about AWS Systems Manager?
With AWS Systems Manager, our company can patch our systems directly from it, so we don't need to patch our systems m...
What is your experience regarding pricing and costs for AWS Systems Manager?
Every AWS service comes with some associated costs. While using AWS Systems Manager, we continually monitor to optimi...
What needs improvement with AWS Systems Manager?
I do not use the automation feature in this product.
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Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
Amazon Elastic Container Registry
Micro Focus ZENworks Configuration Management, HPE CMS, HPE Configuration Management, Micro Focus Configuration Management
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
Expedia, Intuit, Royal Dutch Shell, Brooks Brothers
Tech Mahindra, NNIT, ASIC
Find out what your peers are saying about AWS Systems Manager vs. OpenText ZENworks Configuration Management and other solutions. Updated: March 2026.
885,376 professionals have used our research since 2012.