HubSpot Sales Hub vs Oracle CX Sales comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

HubSpot Sales Hub
Ranking in CRM
13th
Average Rating
8.0
Number of Reviews
18
Ranking in other categories
No ranking in other categories
Oracle CX Sales
Ranking in CRM
14th
Average Rating
7.6
Number of Reviews
14
Ranking in other categories
Opportunity Management (6th), Sales Force Automation (6th)
 

Mindshare comparison

As of June 2024, in the CRM category, the mindshare of HubSpot Sales Hub is 0.5%, down from 0.9% compared to the previous year. The mindshare of Oracle CX Sales is 3.8%, up from 2.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM
Unique Categories:
No other categories found
Opportunity Management
12.5%
Sales Force Automation
11.6%
 

Featured Reviews

RC
Jun 5, 2024
Ability to map this journey helps us identify gaps and improve, including mapping better customer profiles we are able to attend or not
We use it for our sales process. We insert the prospect to customer prospect and take them along the customer journey, use it to map every step of this journey and the sales process.  We also use it for reporting, communication with existing customers and prospects. It's very fine, but our business…
Uday Kiran B - PeerSpot reviewer
Apr 18, 2024
Offers the capability to customize it the way I want, create my own CRM, and create a new closed integration with everything
The best thing is we can customize it. For example, there are some standard procedures in CRM, the opportunity that is standard. Other than that, we can create customized software on a business-to-business basis. So, if I don't want to follow any standard upgrade of CRM, I can customize it the way I want, create my own CRM, and create a new closed integration with everything. I can make my own CRM. The analytics in Oracle CX Sales are good. We can use ODA (Oracle Digital Assistant) to track data. There are some out-of-the-box reports for things like currency exchange data or product lists. These features are there by default. If you need to create new custom reports, it's possible to do so. They've been lagging behind the visual builder recently, but the product has improved.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"HubSpot Sales Hub is useful for managing workflows."
"The product helps us to identify coincidences and work to build a model that will allow us to identify opportunities."
"The solution makes it easy for you to log in and manage your pipeline. So pipeline management is very easy and simple."
"The solution is very straightforward to utilize."
"We use the tool for email automation and responses. It helps with sales nurturing, and we have integrated it with Factors.ai. The biggest pro is its intuitive and easy-to-use interface. I can easily access the information I need. Another strong point is the customer education they provide. There are numerous resources available to help understand how to use it. HubSpot Sales Hub does a great job with automation and structuring sales processes."
"It provides efficient business forecasts."
"The customer service and support are very good because every time I need something, they reply immediately even in the free version."
"HubSpot Sales Hub provides its users with very user-friendly UX or customization controls."
"Account management is a very good feature. It is conceptualized very well, and we can look at all the projects under one account. The data for those accounts remain there throughout."
"It is stable and scalable, and their support has been very responsive."
"In my experience, the most valuable feature of Oracle CX Sales varies depending on the vertical of the business you're in. Oracle offers industry-specific products tailored to different sectors. However, the sales cycles and methods remain largely consistent across the board."
"The lead and opportunity management features are valuable."
"The solution integrates well."
"Stability depends on the implementation, but overall, it's quite high."
"CX Sales is very intuitive - you just have to click a few buttons, and you see everything."
"The integration with other systems is easy."
 

Cons

"There is room for improvement in the dashboard. If we can actually connect it to maybe a Power BI or some dynamic reporting tool where we can actually slice and dice, that would be really great."
"The tool should get better at catching leads. Currently, it works better on catching inbound leads. Whenever a person signs up on the website, HubSpot catches the lead and creates an account. However, it is not 100 percent accurate."
"The initial setup process is not very complicated."
"There are a lot of areas in HubSpot Sales Hub that can improve. It is lacking some direct automation. There are a lot of challenges that we have during the integration. To solve this problem, we are using other third-party tools. They could improve on direct automation."
"It would be good to be able to add AI and make it easier to integrate the tool with our day-to-day processes."
"The solution should have more integration options."
"There have been many instances where we later identified certain customers that should have been on our target list yet were not."
"It would be good if there were sort of more templated processes offered by the tool since this is an area where the product has shortcomings."
"They should have a mobile app because the sales folks travel a lot. Rather than logging into an application on the desktop, a mobile application update should be easier for them."
"The interface of Oracle CX Sales could be more user-friendly."
"Support is very poor."
"Improvements for Oracle CX Sales include enhancing the user interface (UI) to meet modern standards. Many clients prefer a more optimized UI over the classic one. The market is moving towards better UI and UX design coupled with functionalities. Oracle has a tool called VBCS that can help improve the UI. With VBCS, the look and feel of the application can be completely transformed. For example, Oracle CX Sales has been implemented for Ferrari, a top automotive industry player."
"The tool must allow developers to check logs."
"It gives multiple entries for the same data because if you enter it once, it has to populate all other fields that are relevant."
"They've been lacking in creating customization from scratch and in sales."
"We have had some issues with integration between our old database and the Oracle CX Sales Cloud, but it has been working well for the time being."
 

Pricing and Cost Advice

"The solution is very affordable from the perspective of the features."
"We have to pay for licenses. They are not expensive."
"From a pricing point of view, it was 1,000 dollars per month. The solution was worth the money paid for it."
"The solution is more on the cheaper side, but not the cheapest. I'd say it's somewhere in the middle. There are cheaper options like Zoho that provide many features at a lower price, but they're not as expensive as Salesforce or SAP."
"I rate the product price as seven on a scale of one to ten, where ten is the most expensive, and one is the least expensive."
"HubSpot Sales Hub is priced reasonably. There are other solutions available that are affordable as compared to HubSpot Sales Hub. They are one of the market leaders, the price tag is good at this point."
"The tool's licensing offers value."
"The tool's licensing depends on factors like the number of contacts, users, and additional modules. But generally, it's feasible and accessible. A free license is also available, although it comes with limited features. Even the free license is cool to use."
"The price is reasonable."
"Pricing is based on licensing. They offer three different levels: basic, advanced, and enterprise. While I haven't checked the pricing recently, they often provide good discounts on the product."
"It's expensive, but worth the money."
"The product is pricey."
"It's more costly, and I would give it a two on a scale from one to five with one being expensive and five being competitive pricing."
"The product pricing is reasonable compared to other solutions in the market."
"The solution is reasonably priced compared to other tools."
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Top Industries

By visitors reading reviews
Computer Software Company
24%
Retailer
10%
Educational Organization
8%
Financial Services Firm
6%
Computer Software Company
19%
Manufacturing Company
11%
Government
11%
Financial Services Firm
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about HubSpot Sales Hub?
It provides efficient business forecasts.
What needs improvement with HubSpot Sales Hub?
The tool should add a prospect success feature. Some intelligence should be drawn from our activities and the data we're feeding to recommend the next action. Some AI enablement will help us take t...
What do you like most about Oracle CX Sales?
The integration with other systems is easy.
What is your experience regarding pricing and costs for Oracle CX Sales?
Pricing is based on licensing. They offer three different levels: basic, advanced, and enterprise. While I haven't checked the pricing recently, they often provide good discounts on the product.
What needs improvement with Oracle CX Sales?
Improvements for Oracle CX Sales include enhancing the user interface (UI) to meet modern standards. Many clients prefer a more optimized UI over the classic one. The market is moving towards bette...
 

Also Known As

No data available
Oracle Sales Cloud
 

Learn More

 

Overview

 

Sample Customers

digimind, easyrecrue, software2, subaru, suzuki, Huif
Batesville, PROMATIS software GmbH, Grupo Arcor, Australian Finance Group Ltd., King Lai Hygienic Materials Co. Ltd., Nico International, Bausch & Lomb India Pvt. Ltd., Acorn Paper Products Company, Beijing East United Grid Technology Co. Ltd., Namu Tech Co. Ltd.
Find out what your peers are saying about HubSpot Sales Hub vs. Oracle CX Sales and other solutions. Updated: May 2024.
790,002 professionals have used our research since 2012.