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HubSpot Sales Hub vs Oracle CX Sales comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 19, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.9
HubSpot Sales Hub boosts efficiency in lead tracking, communication, and sales management, significantly enhancing business value and strategy.
Sentiment score
7.9
Oracle CX Sales boosts efficiency and sales, with ROI in two years, enhancing collaboration and reducing manual efforts.
Without it, we wouldn't be able to manage everything properly or strategically plan our sales strategy.
Head of Digital Engineering, Management Consultant at Stax Inc.
It also reduced delays in reporting and forecasting decisions since teams were working from the same real-time data instead of manually compiling updates from different resources.
Ai/Data Analyst at CSD
I can quantify that my team is saving time by saying it feels like a ten out of nine because whatever dataset we require, we get from Oracle CX Sales.
Chief Financial Officer at a healthcare company with 51-200 employees
 

Customer Service

Sentiment score
6.7
HubSpot Sales Hub provides prompt customer service, praised for responsiveness, but faces occasional language and time zone challenges.
Sentiment score
6.5
Users praise Oracle CX Sales for responsive support and ease of use, despite preferring internal teams for technical issues.
They consistently respond and provide solutions, though some limitations are inherent to the tool itself.
Head of Digital Engineering, Management Consultant at Stax Inc.
The community of HubSpot Sales Hub and information available in Google is sufficient enough to basically self-help myself.
Process Improvement Consultant at a consultancy with 51-200 employees
It is more difficult with the language in Portuguese, which complicates understanding other functions.
Account Executive at a tech services company with 51-200 employees
I decided on Oracle CX Sales specifically over other alternatives because it is easy to use, cost-effective, and has great technical support.
Chief Financial Officer at a healthcare company with 51-200 employees
 

Scalability Issues

Sentiment score
7.2
HubSpot Sales Hub offers scalable usage for moderate-sized teams, though larger growth may require additional modules and costs.
Sentiment score
7.2
Oracle CX Sales offers scalability for global enterprises, suitable for various projects, despite initial integration challenges compared to Salesforce.
Regarding scalability, I think it's really well-designed; not to some enormous size, but it allowed us to start easily and then expand really.
Process Improvement Consultant at a consultancy with 51-200 employees
I rate scalability as ten out of ten because it is inherently scalable.
Sales Head - ICT Sector at a insurance company with 10,001+ employees
 

Stability Issues

Sentiment score
8.3
HubSpot Sales Hub is highly rated for stability, consistently reliable with minimal issues and infrequent API glitches.
Sentiment score
6.6
Oracle CX Sales is praised for stability despite minor instabilities, with consistent internet needed, and pricing concerns noted.
For instance, out of 10,000 API requests, approximately 10 might get missed with absolutely no record of them.
Head of Digital Engineering, Management Consultant at Stax Inc.
I don't recall experiencing any outages or downtime with HubSpot Sales Hub.
Process Improvement Consultant at a consultancy with 51-200 employees
The biggest friction point with Oracle CX Sales is that sometimes it goes down.
Chief Financial Officer at a healthcare company with 51-200 employees
 

Room For Improvement

HubSpot Sales Hub requires enhancements in lead capture, automation, pricing, UI modernization, and better training and documentation.
Oracle CX Sales needs UI/UX improvements, better integration, enhanced AI, and increased customization, addressing performance and support concerns.
The problem with the email tracking feature is that it recognizes auto-screening in email tools, which means HubSpot Sales Hub thinks an email opened by an end-user is actually an email that is screened, giving me false expectations.
Process Improvement Consultant at a consultancy with 51-200 employees
HubSpot seems to be in the lead right now in terms of consolidating a lot of those point solutions into one core platform, which Sales Hub is a part of, and the CRM and marketing pro are also core to driving our business and go-to-market engine.
VP of sales at a tech vendor with 11-50 employees
The overall cost is relatively high compared to some alternatives available in the market.
Head of Digital Engineering, Management Consultant at Stax Inc.
The biggest friction point or frustration I encountered with Oracle CX Sales is the complexity at times, especially when navigating deeper workflows or trying to customize reports and processes.
Ai/Data Analyst at CSD
If I could change one thing about Oracle CX Sales, it would be to remove the five-minute data delay so we could get real-time data by the second.
Chief Financial Officer at a healthcare company with 51-200 employees
The address fields can be limiting on a global scale, with issues like long addresses and different styles for pin codes.
Sales Head - ICT Sector at a insurance company with 10,001+ employees
 

Setup Cost

HubSpot Sales Hub offers competitive pricing with flexible options, appealing to enterprises, despite potential complexity and varying costs.
Oracle CX Sales offers tiered pricing with strong features, but it's pricier than some competitors like Salesforce.
We managed to get a really great discount for the first year because we had recently raised a round of Series A funding, qualifying us as an early-stage startup that received a pretty significant discount in year one.
VP of sales at a tech vendor with 11-50 employees
The sales component is somewhat expensive, making the overall cost higher compared to some other available options.
Head of Digital Engineering, Management Consultant at Stax Inc.
 

Valuable Features

HubSpot Sales Hub streamlines sales with features like pipeline management, CRM integration, and marketing automation for efficient, strategic planning.
Oracle CX Sales enhances sales processes with customizable tools, analytics, and seamless integration for improved decision-making and communication.
The most important feature for us is the ability to plan workflows and integrate other systems manually, even without native connectivity.
Head of Digital Engineering, Management Consultant at Stax Inc.
The ability to see and track who is engaging with your content, your emails, prioritizing who to follow up with based on a lot of data that is ingested via intent signals and automation is significant.
VP of sales at a tech vendor with 11-50 employees
What I like about HubSpot Sales Hub the most is that it's complex in a good way, it has everything I need, it's well-integrated with other tools, and it's easy to integrate with.
Process Improvement Consultant at a consultancy with 51-200 employees
With this solution, the teams had a single place to manage customer information, pipeline updates, and reporting, which made collaboration much smoother.
Ai/Data Analyst at CSD
The solution also offers robust analytical capabilities, enabling us to analyze reasons for wins or losses and strategically adjust our approach.
Sales Head - ICT Sector at a insurance company with 10,001+ employees
Oracle CX Sales has significantly impacted my organization by making it easy to interact with the cloud, providing access to data through APIs, allowing us to get all the datasets we require, and integrating with our AI automation tool, making the process very easy.
Chief Financial Officer at a healthcare company with 51-200 employees
 

Categories and Ranking

HubSpot Sales Hub
Ranking in CRM
7th
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
23
Ranking in other categories
AI Sales & Marketing (3rd)
Oracle CX Sales
Ranking in CRM
17th
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
17
Ranking in other categories
Opportunity Management (9th), Sales Force Automation (5th)
 

Mindshare comparison

As of May 2026, in the CRM category, the mindshare of HubSpot Sales Hub is 1.0%, down from 1.0% compared to the previous year. The mindshare of Oracle CX Sales is 1.1%, down from 2.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM Mindshare Distribution
ProductMindshare (%)
HubSpot Sales Hub1.0%
Oracle CX Sales1.1%
Other97.9%
CRM
 

Featured Reviews

Mano Senaratne - PeerSpot reviewer
Head of Digital Engineering, Management Consultant at Stax Inc.
Seamless integration boosts workflow through custom connectivity
The main advantage is its ease of use, and it comes with multiple connectors that can be used to integrate several other systems. The most important feature for us is the ability to plan workflows and integrate other systems manually, even without native connectivity. This is significant because we have connected our internal systems to HubSpot Sales Hub using the API. Another valuable feature is the email tracking module. Once a person is tracked, it adds all the metadata into the platform for later audit or progress tracing of the email. The custom reporting functionality is very helpful. We have been using custom reporting with HubSpot Sales Hub to get periodic reports and see the progress of certain projects. It helps us plan our sales strategy by tracking variables based on project size or site projects. We can link these projects to data and components, which helps us strategically plan based on the reports. The associated lists feature is new, though it has certain limitations when exporting data. HubSpot Sales Hub provides 95% flexibility in terms of allowing us to export, transform data, and bring it back. However, there are some limitations with the associated list feature and the API in terms of flexibility.
Sai  - PeerSpot reviewer
Ai/Data Analyst at CSD
Centralized customer data has improved reporting accuracy and now streamlines team collaboration
The best features of Oracle CX Sales that got used most were definitely the dashboarding, pipeline tracking, and reporting features. I appreciated being able to quickly see customer activity, opportunity status, and overall workflow process without digging through spreadsheets or separate updates. That visibility made day-to-day coordination much easier. The reporting side was also really useful, especially for tracking trends and supporting forecasting discussions. Since my background is more analytics-focused, I probably used the reporting and data visibility features the most. Another feature that helped considerably was centralized activity tracking because everyone could work from the same information instead of relying on scattered emails or manual updates. Oracle CX Sales has impacted my organization by improving visibility and better coordination across workflows. Before using a centralized platform, many customer updates, reporting, and tracking were handled manually through spreadsheets and separate communication channels. With this solution, the teams had a single place to manage customer information, pipeline updates, and reporting, which made collaboration much smoother. It also reduced manual reporting effort and made forecasting discussions more data-driven because the information was more organized and easier to access in real-time. From a day-to-day perspective, it helped teams respond faster, stay aligned, and spend less time chasing updates or reconciling data from different sources.
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Top Industries

By visitors reading reviews
Construction Company
12%
University
12%
Financial Services Firm
12%
Comms Service Provider
10%
Construction Company
15%
Financial Services Firm
10%
Comms Service Provider
9%
Manufacturing Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business16
Midsize Enterprise4
Large Enterprise3
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise2
Large Enterprise13
 

Questions from the Community

What is your experience regarding pricing and costs for HubSpot Sales Hub?
My experience with pricing, setup cost, and licensing was a bit confusing, to be honest; I think HubSpot has gone through a lot of recent change around the packaging and the way that it is sold in ...
What needs improvement with HubSpot Sales Hub?
I look forward to seeing a lot of the innovation in the space regarding Agentic AI and the ability to have AI agents working on your behalf via HubSpot to do some prospecting for and to fill the to...
What is your primary use case for HubSpot Sales Hub?
My main use case for HubSpot Sales Hub is that it syncs very well with the way that we track our business via the HubSpot CRM, and it provides me workflows and solutions to manage my day-to-day act...
What is your experience regarding pricing and costs for Oracle CX Sales?
Pricing is based on licensing. They offer three different levels: basic, advanced, and enterprise. While I haven't checked the pricing recently, they often provide good discounts on the product.
What needs improvement with Oracle CX Sales?
The biggest friction point with Oracle CX Sales is that sometimes it goes down. When the server gets down, we do not get real-time data, which happens occasionally. If I could change one thing abou...
What is your primary use case for Oracle CX Sales?
My main use case for Oracle CX Sales is for forecasting and AI-driven automation. When I open Oracle CX Sales, the first thing I do is read the dashboard, where I get the data for forecasting and p...
 

Also Known As

No data available
Oracle Sales Cloud
 

Overview

 

Sample Customers

digimind, easyrecrue, software2, subaru, suzuki, Huif
Batesville, PROMATIS software GmbH, Grupo Arcor, Australian Finance Group Ltd., King Lai Hygienic Materials Co. Ltd., Nico International, Bausch & Lomb India Pvt. Ltd., Acorn Paper Products Company, Beijing East United Grid Technology Co. Ltd., Namu Tech Co. Ltd.
Find out what your peers are saying about HubSpot Sales Hub vs. Oracle CX Sales and other solutions. Updated: April 2026.
896,387 professionals have used our research since 2012.