Hyland OnBase vs ServiceNow Orchestration comparison

"Hyland OnBase is valued for its security, especially for those in the finance domain who require data confidentiality."

"I like the cloud and its integrability."

"The product's initial setup phase is not difficult."

"OnBase is a remarkable tool. It is a well-done product. Hyland has a lot of experience in building it and looking for new things for clients in terms of functionalities. It has amazing stability, and it can grow horizontally and vertically. It is built for growth. Their technical support is also quite good and available throughout the year."

"The solution is very developed and we are not taking full advantage of its functionalities."

"The most valuable features are that it's very secure and provides audit trails for our documents."

"We found the setup process to be okay since they do offer a troubleshooting guide."

"The solution's most valuable features are integration and flexibility."

"Provisioning of new systems is among the most impactful features for automating complex workflows with ServiceNow Orchestration."

"The data visualization is good."

"Employee onboarding, de-boarding, and other service-provision features make the process easier and it saves us a lot of time."

"It has competitive AI capabilities."

"It's scalable."

"Great with IT processes and business processes."

"The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in languages like Java. But along with that, there are limitation in terms of network connectivity testing and administrator faces regular challenges in conducting connectivity tests due to these limitations."

"It is a very stable product, highly affordable."

"The application could potentially be more open-source, allowing integration with more solutions."

"Software malfunctioning usually occurs when we receive documents from external sources."

"The dashboards do have some room for improvement as compared to the other vendors which are there in the market."

"An area for improvement would be the training - getting our people up to speed on how to use it required more training than we expected due to the complexity of the solution."

"I find OnBase's monolithic architecture to be expensive, and adopting microservices could be beneficial."

"We need to troubleshoot why our reports didn't get downloaded in a day. There is a workflow feature which powerful but also complicated."

"We are struggling with duplicates and would like to have OCR functionality when using this solution."

"For user experience, they would have to do more with the interface. It is not easy to work with and is a little messy. It is getting better, but it is not yet good enough. Other products are comparatively doing better in terms of the user interface. I have been hearing about Box, which is very easy to use and learn for the users. OnBase has to work on this aspect. It should have BPM capabilities. We compete with tools that provide the BPM feature and support those standards. They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."

"We cannot perform GUI automation using the tool."

"There should be connectors to cover at least the top industry applications, and they should be easier to configure in a plug-and-play fashion."

"From my space, the only thing that I can say is the spinning up with Google Cloud Services."

"The third-party integrations are challenging when the tools are not from ServiceNow partners. This presents issues when integrating solutions from other vendors."

"I would like a user experience module to be added."

"There is still room for more integrations. Or, it would be nice to bundle multiple products together rather than selling everything as a model as that turns out to be a bit costly."

"The deployment requires awareness among the project staff."

"It is a highly complex platform to work on."

"The tool's price is high."

"OnBase is reasonably priced."

"They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."

"There are a number of different types of licenses. There are concurrent licenses, individual licenses and imaging licenses."

"The solution costs around $6,000 per month."

"In terms of price, this solution is at the higher end of what you'll find."

"The cost of the solution is based on the number of plugins, conductors and integrations used and is charged annually. The licensing cause has been increasing gradually which makes it difficult to access. Initially offer free features but over the time the charges rise which make it an expensive solution with limited features. Along with that, the integration issues persist and require additional middle where and internet connectivity for effective usage."

"The solution is costly and orchestrations are very expensive."

"It is quite expensive because we've had some customers come back and say it's quite pricey because in order for them to go ahead with Orchestration, they must have already been paying for Discovery, service mapping, and a few other things."

"ServiceNow doesn't give a clear cost indication. They have different contracts with different organizations and it's all about negotiation, so you don't know how they are doing at the cost level."

"It is not very expensive."

"This is an expensive product, but it is the best in the market considering the features and lack of competitors."

"Pricing is custom to every customer."