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INTELLIBOT vs SAP Intelligent RPA comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Dec 4, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Fortra's Automate
Sponsored
Ranking in Robotic Process Automation (RPA)
4th
Average Rating
8.6
Reviews Sentiment
7.1
Number of Reviews
35
Ranking in other categories
Business Orchestration and Automation Technologies (5th)
INTELLIBOT
Ranking in Robotic Process Automation (RPA)
29th
Average Rating
7.0
Reviews Sentiment
6.9
Number of Reviews
8
Ranking in other categories
No ranking in other categories
SAP Intelligent RPA
Ranking in Robotic Process Automation (RPA)
17th
Average Rating
7.2
Reviews Sentiment
7.1
Number of Reviews
8
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of January 2026, in the Robotic Process Automation (RPA) category, the mindshare of Fortra's Automate is 2.7%, up from 1.3% compared to the previous year. The mindshare of INTELLIBOT is 0.7%, up from 0.3% compared to the previous year. The mindshare of SAP Intelligent RPA is 2.1%, up from 1.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Robotic Process Automation (RPA) Market Share Distribution
ProductMarket Share (%)
Fortra's Automate2.7%
SAP Intelligent RPA2.1%
INTELLIBOT0.7%
Other94.5%
Robotic Process Automation (RPA)
 

Featured Reviews

Jane Rachma Kiniti - PeerSpot reviewer
IT Project Manager at Labo des histoires
Automate has streamlined workflows and increased efficiency with powerful automation
The best features of the solution are the flexible automation features, it is rich with beautiful connectors, and it is easy to use with little to no coding knowledge required to get started, so anybody can use the tool. The intuitive interface of Automate has an intuitive design, which makes it easy to learn and use even without a strong technical background, and it has a drag-and-drop interface, which makes everything so easy and straightforward. The error handling capabilities in complex automation tasks are powerful, as it handles all types of tasks, whether complex or simple. I've never faced any problems even when dealing with complex tasks, so everything is super smooth and highly reliable, even when dealing with big tasks, as it has never slowed down. Automate's compatibility with existing IT infrastructure has impacted our business operations positively by providing smooth integration with other software that we use, such as Gmail, Jira, and Microsoft 365 apps, which gives us a unified platform instead of having to keep switching from one software to another, saving a lot of time and streamlining the whole workflows. The automated analytics have helped improve our business processes since it has increased our efficiency by automating our everyday tasks, freeing up time for us to focus more on strategic activities such as analyzing data and developing new business strategies. It is also cost-saving. By minimizing manual labor, it decreases human errors that can lead to costly mistakes. By automating the tasks, it helps to save costs, and it also improves our accuracy by reducing these errors to ensure that tasks are done almost perfectly.
AK
Delivery Head at Emergys Mexico
Implementation successfully automates operations but support response requires improvement
There are other INTELLIBOT products available in the market that are superior and have been around for a long time. ServiceNow's product could improve by increasing its promotion. Customer support could also be improved, as they are slow to respond and appear to have policies that do not provide sufficient support for partners. They expect partners to be self-sufficient, which seems unusual for a product company.
SS
RPA Technical Solution Lead at Infomentum
Helps automate processes but needs to offer different licensing models to users
Right now, I am not working on process mining at the minute. Before I switched to the company, I worked extremely closely with the process mining tool from UiPath, SAP BTP, and the process mining that they had created. I am working with MuleSoft Automation and Anypoint. We are not doing any sort of process mining at the minute, but in my company, because MuleSoft is one of the only RPA tools that we are looking at, we have another application called Appian that we are trying to explore now. Appian has process mining capability, which is why we thought we would look at it along with AI capabilities.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I find the ease of use from a programming perspective very valuable."
"The interface is simple, user-friendly, and very intuitive."
"I would rate the technical support as a nine out of ten because it is quite fast and courteous."
"Automate increases efficiency and eliminates errors during documentation and invoicing processes."
"I find it very user-friendly. Our IT department and other departments can seamlessly collaborate without requiring extensive training. As a business department, we particularly value this aspect, as our team doesn't consist of many IT users. However, we couldn't solely rely on a drag-and-drop approach to implement and utilize the solution within our departments."
"The automated analytics have helped improve our business processes since it has increased our efficiency by automating our everyday tasks, freeing up time for us to focus more on strategic activities such as analyzing data and developing new business strategies."
"The peace of mind I have using Automate for scheduling tasks allows me to focus on other responsibilities without worrying about operational issues."
"The pricing is excellent. I would give them perfect marks in that regard."
"The return on investment is pretty good because the license cost is cheaper than other RPA tools in the market."
"One of the most valuable features of INTELLIBOT is the scripting, which is commonly available with engineers."
"For machine learning, there is an in-built document and text classification feature in INTELLIBOT. That is unlike other RPA tools where one needs to procure a separate license. Besides this, the application is easy to use. One valuable feature is the drag-and-drop feature for AI and email intelligence. It is easier than using UiPath's IQ bot."
"The replay of the automation is an awesome feature."
"It is a stable product. We have been using it for 15 months now, and there have been no issues."
"This solution is easy to use and requires little coding knowledge."
"I have found the most valuable feature to be the straightforward visual editor, it has close to no code required. It allowed us to deploy the email monitoring in this couple of weeks."
"There's a helpful community available through the portal."
"It is remarkably easy to configure and code, and it doesn't require an extensive technical background or coding expertise."
"The initial setup of SAP Contextor is easy."
"Most of the details are already in the help portal and SAP notes are available. It is well documented as part of the product support."
"The standout features of SAP Intelligent RPA are its flexibility and integration capabilities."
"Scalability is fine. It is pretty nice."
"The most valuable feature of SAP Contextor is that everyone is in one place in the program that I need."
"Contextor is a good solution for a Citrix environment. It's the first with this tool. Other tools provide the same functionality, but not with the Citrix environment."
"It is a stable solution...It is a scalable solution."
 

Cons

"I would like the updates to be easier to deploy. Integration with Amazon S3 is somewhat lacking."
"Currently, there are many instances where I see empty logs, indicating that, while tasks are scheduled, commands are not executing successfully."
"While this solution is continually improving, as it is now, the user interface could use improvement when I compare it to a product like UiPath."
"Some challenges include the system being too loaded or delayed in taking instructions and responding quickly as needed."
"Areas for improvement in Automate would be a more modern web-based workflow designer, an enhanced real-time monitoring dashboard, and built-in API integration tools for REST and SOAP."
"One aspect I dislike about Fortra's Automate is that debugging slows me down."
"The solution has a very weak knowledge base."
"Fortra's Automate is not as reliable as I would like it to be."
"There are other INTELLIBOT products available in the market that are superior and have been around for a long time. ServiceNow's product could improve by increasing its promotion."
"I would like to see the cognitive marketing platform improved."
"A couple of times, we noticed that some bugs caused the bot to go in the wrong flow."
"Currently, there are not many documents available on Google that explain each activity and how to use it or how to use the parameters and pass values."
"The solution is heavily dependant on scripts, such as JavaScript or any other external script that needs to be a part of the system. If they want to grow, the scripting dependency should go away. They should have built-in libraries to pull in work from."
"The trigger actions need to be more robust."
"The first pain point of INTELLIBOT was with the development. Whenever the company developed any command, they published it directly onto their SQL site, and our current automation got auto-updated. The second pain point was with the action set. It could be stronger. Moreover, if I am doing UiPath automation, I have to do it with the Internal Report for now."
"Has limited functionality and uses extensive resources."
"For potential features or improvements, one aspect I would suggest enhancing is the flexibility of the extraction process."
"SAP Contextor could improve by automating some processes."
"One way SAP Intelligent RPA could improve is by integrating built-in DI services for document processing."
"The initial setup is of medium complexity. It is neither too hard nor too simple. You need some background in SAP and an understanding of it."
"I found that the SAP scripting of a program is easier than SAP Contextor."
"There should be more of an error, like a proper error feature, in future releases. Sometimes, we don't understand why that automation is not learning what, like, where it is stuck, or what is the reason like, or what is the criteria we are missing to add. So a proper error message would be helpful."
"The tool's licensing has been kind of a challenge...At the moment, the tool does not offer different licensing models to users."
"I would like to see a better capacity for unstructured data, for example, PDF, or text within images."
 

Pricing and Cost Advice

"I like the way this solution is priced because you can buy a license, or you can buy the software outright."
"Once you buy the software, you just pay for the support for backend help."
"While solutions like UiPath and Blue Prism cost around $11,000-$12,000 for each license, this product costs around $7,000 and you can keep it forever."
"It comes with a package that costs approximately $20,000 USD per year."
"From a distributor's perspective, one of the biggest selling points of Automate is its price point."
"I believe the price falls within a reasonable range, which significantly influenced our decision regarding the product. This aspect is crucial for any technological solution, especially in our country where enterprises might be hesitant to invest heavily in something untested or uncertain about its practicality and potential returns."
"The cost is a bit high for a small business like ours, but we manage with Fortra's Automate."
"It has gone up in price. The price of Fortra's Automate has increased since we first started using it. It does a lot but also costs a lot. It was a lot more affordable before Fortra owned the software."
"At the time, one license was $5,000 USD. If we needed to negotiate for more licenses, we could negotiate a bit on the price."
"It is quite cheap. In the year 2019, it was $1000 for a year."
"The solution requires a license and we purchased one annually. We were satisfied with the price."
"INTELLIBOT with the DPA costs approximately $1,500 USD."
"It all comes with a bundle right now. Having advanced features, it is competitively priced."
"The pricing is not that expensive. It is manageable."
"This is not a tool or software with a license as others are. The SaaS model is based on the usage of the tool."
"The initial cost might seem higher, but over time, with continued use over five or ten years, the cost tends to decrease, making it a more economical choice."
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Top Industries

By visitors reading reviews
Financial Services Firm
11%
Manufacturing Company
9%
Computer Software Company
8%
Performing Arts
6%
Manufacturing Company
13%
Educational Organization
11%
Government
9%
Healthcare Company
8%
Manufacturing Company
12%
Computer Software Company
10%
Financial Services Firm
7%
Energy/Utilities Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business25
Midsize Enterprise10
Large Enterprise9
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise1
Large Enterprise4
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise1
Large Enterprise4
 

Questions from the Community

What do you like most about HelpSystems AutoMate?
We use it for specific cases, mainly secure file transfers, which are vital for us. And it works for us.
What is your primary use case for HelpSystems AutoMate?
We have been using Automate for approximately one to one and a half years for the automation component. For complex a...
What is your experience regarding pricing and costs for Fortra Automate?
The pricing aspect is covered by my senior, but Automate is a centralized tool, so we do not need to buy different to...
Which lesser known RPA vendor has the best chance at unseating today's market leaders?
Intellibot.io would be my suggestion. From DPA to RPA to cognitive model long to Chatbots to IOT they have come a lon...
What needs improvement with INTELLIBOT?
There are other INTELLIBOT products available in the market that are superior and have been around for a long time. S...
What is your primary use case for INTELLIBOT?
I work as an implementation partner for ServiceNow ( /products/servicenow-reviews ), using INTELLIBOT ( /products/int...
What needs improvement with SAP Contextor?
The tool's licensing has been kind of a challenge. If the tool can bring up a usage-based licensing model, it would b...
What is your primary use case for SAP Contextor?
The inputs of SAP Intelligent RPA used to come from the process mining output. Whenever we connect process mining to ...
What advice do you have for others considering SAP Contextor?
Speaking about bot creation and management features, I rate the tool as four out of five compared to the other market...
 

Also Known As

HelpSystems Automate, Automate
No data available
SAP Contextor, Contextor
 

Overview

 

Sample Customers

Aldergrove Financial Group, Preferred Health Professionals, Mindbeam Technologies, First Credit Union in British Columbia, Vestcom International, Prime Liberty Benefits, University of Tampa, CNLBancshares, World Precision Instruments, BJ's Restaurants, Globe Pequot Press, Accudata Technologies, Norton Healthcare, Pacific Toxicology Laboratories
Information Not Available
BNP Paribas, Societe Generale, Kabel Deutschland, Orange, Carrefour
Find out what your peers are saying about INTELLIBOT vs. SAP Intelligent RPA and other solutions. Updated: December 2025.
879,422 professionals have used our research since 2012.