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LogMeIn Pro vs NinjaOne comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Aug 7, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Intune
Sponsored
Ranking in Remote Access
1st
Average Rating
8.2
Reviews Sentiment
7.3
Number of Reviews
248
Ranking in other categories
Configuration Management (2nd), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
LogMeIn Pro
Ranking in Remote Access
22nd
Average Rating
9.0
Reviews Sentiment
8.4
Number of Reviews
20
Ranking in other categories
No ranking in other categories
NinjaOne
Ranking in Remote Access
20th
Average Rating
8.2
Reviews Sentiment
7.4
Number of Reviews
18
Ranking in other categories
Network Monitoring Software (30th), Server Monitoring (11th), IT Service Management (ITSM) (6th), Mobile Device Management (MDM) (5th), IT Alerting and Incident Management (10th), Remote Monitoring and Management (RMM) (1st), Patch Management (5th), MSP Backup (4th), Unified Endpoint Management (UEM) (8th)
 

Mindshare comparison

As of April 2025, in the Remote Access category, the mindshare of Microsoft Intune is 9.5%, down from 11.7% compared to the previous year. The mindshare of LogMeIn Pro is 1.3%, up from 1.0% compared to the previous year. The mindshare of NinjaOne is 0.9%. It is calculated based on PeerSpot user engagement data.
Remote Access
 

Featured Reviews

Joseph Merusi - PeerSpot reviewer
Everything has worked better since we started using it
Sometimes the syncing is inconsistent. I'm confident that the devices are checking in every eight hours, but sometimes the devices aren't picking up the settings as quickly as I would expect. Some features haven't been updated in a while, and Microsoft doesn't seem interested in developing them. Unless you talk to an engineer, you don't know whether there will be an update. There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now. Some reporting areas still need development. For example, I noticed that the reporting for driver updates is still confusing.
Kelsey Braun - PeerSpot reviewer
Good remote services feature and easy to setup
With LogMeIn Pro, we could connect up to 10 computers, and having an option for something in between would be good. Like, we went from 10 to the next level, which was around 50 or so. If there was a tier, perhaps around 20, that I would have probably purchased, and it would have been a better fit for what I needed.
Jörg Köhler - PeerSpot reviewer
Enhances remote access and integration with third-party tools
I use NinjaOne for managing smaller clients, specifically their devices and software, for small to medium businesses. I provide remote management services through NinjaOne. It allows clients to use NinjaOne for remote access to their computers for home office purposes. This feature is highly…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The mobile device management is very useful."
"I like the tool's integration with Apple. Anyone who creates an ID in Intune will get an Apple ID."
"A great solution for anyone wanting a modern endpoint device management solution."
"Maturity makes it a stable product."
"The most valuable feature of Microsoft Intune is patching-related capabilities."
"The most valuable feature of Intune is the ability to reset a lost device and remove all the data."
"Our main use is Intune's management of mobile devices, like Android or iPhone devices. The application performs quite well for both types. We successfully managed almost 3,000 endpoints."
"Intune provides full endpoint visibility and IT control across device platforms. You can individualize it for your company with the Intune Company Portal app."
"The ability to easily connect back and retrieve data from the computer systems that I have."
"It's even simple to remotely add a computer to our group. We can send a link to that computer and they just follow the prompts on the screen and they are ready to go - we can access it. It's very user-friendly."
"If I could give it an 11 out of 10 I would, but I definitely give it a 10. It saves me time, it saves me headaches, it saves me a lot of problems, and I'm able to fix things quickly and move on. I can get in and out of the computer without anyone really even knowing that I fixed something."
"I can connect to them remotely and do all the functions I would have to do by manually driving to them, so it does make things a lot easier."
"I can copy information and put it into a presentation that I may be putting together at another location."
"I would tell others who are looking into this solution that I feel that it's a secure solution. I never had any issues with its security element. I think that it's very simple to use. I think it is user-friendly, and you can work between computers pretty well on it."
"Technical support was able to address everything that I asked in a timely, responsible, satisfactory manner."
"This is a very reliable product and I've never had it crash."
"The most important aspect of this tool is the security it provides our company."
"The best feature of NinjaOne is the SLA system. Every IT person can check their performance, how long it takes to resolve an issue, and how many SLAs are breached."
"The software's automation tools have solved critical deployment problems for small businesses."
"We can use it for remote monitoring, and it also works great as a troubleshooting tool. We are able to open up a command line or a PowerShell session remotely without having to disrupt the user. They have a limited network device monitoring capability, but for workstation servers, we have the event logs. We can do performance monitoring, system changes, software deployment, and patch management. We can also push scripts. It has a very simple web interface. There are no additional things to do there. Security is also pretty good. It does the same things that the other competitor's tools do. One of the advantages of Ninja is that they have a more capable mobile app, which allows you to see the alerts immediately. I get alerted to major critical issues."
"The most relevant feature is the monitoring, which provides built-in tools for sending commands."
"The customer support at NinjaOne is excellent, rated ten out of ten."
"A significant feature of NinjaOne is its remote access capability, which is essential for my clients’ home office usage."
"The tool's most valuable feature is third-party application updates."
 

Cons

"Microsoft Intune has a latency response time issue. The latency has room for improvement."
"Reporting needs improvement."
"The security aspect could be more effective."
"Areas for improvement in Intune include expanding support beyond Samsung devices to accommodate other Android manufacturers like Redmi and Motorola."
"The worst aspect is the reporting."
"The Mac integration has room for improvement."
"We are facing issues with Apple products. With macOS and iOS, there are some difficulties with the updates because we cannot get full control of Apple products. In the case of Windows, it is fine, but in the case of Apple, we have some difficulties. We cannot control everything through Intune."
"Intune should be much more granular in terms of supporting more Android cellular devices."
"Maybe they can come up with a plan if you only use it for login and, occasionally, printing. Maybe you can charge what you used to charge and then if we want to use it for files or things that are more sophisticated, charge a little more."
"As far as the usability of it, I'd like to see if printing could be enabled in the basic version or the medium version. Some of the remote printing isn't available unless you go to the premium versions, and that's disappointing."
"It's never cheap enough. If we got it for free, that would be perfect. But I know it's not and won't be free. It's always going to be too expensive for me because we're a small company."
"I would enhance the product, so if I had two screens in front of me, it could connect to two computers simultaneously with the program. For example, if I had a computer at location A and a computer at location B and I am sitting at location C, it might be nice for me to be able to be connected to all three of those computers and move data between those three during one session. ​"
"It does go down sometimes. You try to login, it tells you the workdesk computer is not available. It does kick you off a lot."
"It would be helpful if there were more things that you could do outside of having to log into the machine, such as being able to raise a command line and reboot the computer if, for whatever reason, it doesn't want to let me in."
"​Everything has to be done over the web, via email, or something like that. You can't talk to a human being. That bothers me a lot.​"
"Remote Access for external and internal customers."
"There was a lot of delay with NinjaOne's ticketing system. For example, when a user creates a ticket and raises an issue, it would take 30 to 40 minutes to appear on the IT side. So the time delay issue is the main point."
"NinjaOne's pricing and user interface needs improvement."
"The solution could improve by optimizing the internet connection being used."
"I would like to see the software reduced to focus on inventory or remote help tools since many of its current functionalities are not needed."
"Improvements could be made to reduce NinjaOne's functionalities to focus more on inventory or remote help tools."
"The network monitoring needs to be improved."
"I wish that they integrated it with more antivirus solutions. Currently, they only push Defender, but it doesn't really have integration with SentinelOne. It also didn't integrate with Trend Micro, which we were using previously. I would also like to have more control from the mobile app. As of now, I am able to see some performance values, but I can't see, for example, disk activity or disk performance values. If they can improve their app a little bit, it would help greatly. They can also improve the tech interface. If I assign certain techs to a bunch of specific machines, they only get those alerts that they're assigned to."
"The graphical user interface could be improved."
 

Pricing and Cost Advice

"If you're ever going to buy an Office 365 environment, then pricing is reasonable given all that it does, but if you're not, then you might find the pricing expensive."
"The price of Intune is included with the license for Office 365, so we don't have to pay anything extra for it."
"Based on the features that it gives, it is cost-efficient. It is not necessarily on the expensive side of the scale. It provides a hefty number of features that any organization would want. It is in a good price range."
"The pricing is good because customers are not complaining about it."
"Previously the price was $4 per month per user. Now it's $2.25 per user per month."
"Our enterprise agreement includes Microsoft Intune at no additional cost."
"I am satisfied with the pricing."
"It is cheap, but as compared to Google, it is costly. Google is cheaper, but quality-wise, Microsoft Intune is better."
"We're paying $839 a year, so we're paying about $70 a month. We're using the smallest version of Pro."
"It is very good."
"I have a tiered pricing. If I wanted to subscribe for three years, I will get a discount for that.​"
"I am very happy to say that I have been very satisfied with the LogMeIn product, except for the escalation of the price. ​"
"Pricing has been going up for just going back and forth between two computers. Last year I called and complained, they gave me a deal. This year, it's gone up to $350. I'm looking for a new source. It seems to be getting expensive for me to look back and forth. Come up with a different level of service for just communicating with two computers; I use it, maybe, five minutes a day."
"It is pricey. When they renew me, they always boost it up, I call them and they cut it back a little bit."
"The price point has gone up significantly. We used to have a lot of other customers. I used to sell it to other customer sites. But they've moved to TeamViewer, SiteSecure, and several others. There are four or five others that they went to because they're being more competitive on their pricing."
"My company needs to make annual payments toward the licensing cost of the product. There are no extra costs in addition to the standard license fees of the product."
"NinjaRMM uses a subscription model."
"We got a pretty good deal. It was fairly affordable."
"Its pricing is great."
"NinjaOne's price is fine since my workplace is an educational institution, so we get the product at a really good price considering that we do not pay taxes, making the prices very fair and worth the product."
"I rate the solution’s pricing a five out of ten, where one is the lowest and ten is the most expensive."
"It roughly costs $400 a month. It provides a good value because of the number of tools that you get in the solution. I would rate it a four out of five in terms of pricing. There are no additional costs other than the standard licensing fees."
"We currently pay $1.20 per device on a monthly basis."
"The product's pricing depends on the number of PCs or devices."
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Top Industries

By visitors reading reviews
Educational Organization
22%
Computer Software Company
11%
Financial Services Firm
8%
Manufacturing Company
7%
Financial Services Firm
11%
Manufacturing Company
11%
Computer Software Company
9%
Educational Organization
6%
Computer Software Company
16%
Retailer
8%
Government
8%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

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What are the pros and cons of Microsoft Intune?
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How does Google Cloud Identity compare with Microsoft Intune?
Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...
What do you like most about LogMeIn Pro?
The remote services feature is definitely the most valuable, along with the capability to print remotely.
What is your experience regarding pricing and costs for LogMeIn Pro?
The only issue is that they could have a tier between 10 seats and 50. But for 10 seats, the price is fair.
What needs improvement with LogMeIn Pro?
With LogMeIn Pro, we could connect up to 10 computers, and having an option for something in between would be good. L...
What do you like most about NinjaOne?
NinjaOne helps us view the status of software patching, whether the PC is locked or unlocked.
What is your experience regarding pricing and costs for NinjaOne?
The price or licensing of NinjaOne is a little bit high.
What needs improvement with NinjaOne?
The network monitoring needs to be improved.
 

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
No data available
No data available
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
The North Face, Slingbox, Lutron, The Weather Company
Status Pros, Mitchell and Company
Find out what your peers are saying about LogMeIn Pro vs. NinjaOne and other solutions. Updated: April 2025.
847,625 professionals have used our research since 2012.