SAP Commerce Cloud vs Salesforce Commerce Cloud vs Shopify comparison

Salesforce Commerce Cloud

Read 11 Shopify reviews

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SAP Commerce Cloud

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Executive Summary

We performed a comparison between Salesforce Commerce Cloud, SAP Commerce Cloud, and Shopify based on real PeerSpot user reviews.

Find out what your peers are saying about Salesforce, SAP, Adobe and others in eCommerce Platforms.

To learn more, read our detailed eCommerce Platforms Report (Updated: April 2025).

eCommerce Platforms

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Mindshare comparison

As of April 2025, in the eCommerce Platforms category, the mindshare of Salesforce Commerce Cloud is 16.2%, up from 15.5% compared to the previous year. The mindshare of SAP Commerce Cloud is 14.3%, down from 20.5% compared to the previous year. The mindshare of Shopify is 10.3%, down from 10.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

eCommerce Platforms

Featured Reviews

Sumit Dashora

Senior Salesforce Engineer at a computer software company with 10,001+ employees

Allows for easy customization according to specific customer needs

Salesforce Commerce Cloud is a cloud-based multi-tenant platform. Customizing the application requires a significant level of technical expertise, particularly in native Lightning Web Components development and Apex Development, which are the platform's native languages. It's essential to be aware of these limitations and any related recommendations. The limitation is the restriction on data storage, which can be crucial when dealing with clients who generate large orders and invoices. In such cases, alternative solutions may need to be considered, and integration with other applications may be necessary. While it offers streamlined integration capabilities with various applications, the data storage limit is a factor that must be considered when planning marketing strategies and solutions.

A scalable tool that can be integrated with any platform

Ankit Bhagat

Management Consultant at PwC

The product's setup is not a big issue. I would rate the product's setup an eight out of ten. The time taken for deployment depends from project to project. I have worked on projects which completed deployment in three to six months and others where the process took a year to complete. We follow the agile methodology for the tool's deployment. We conduct the unit testing, and IT testing and then release the solution to our platform. You need a 25-30 member team to manage the deployment process which can include business analysts, project managers, front-end and back-end developers, and QAs. Four to five technical staff is required for the product's maintenance. This technical staff team analyzes issues and asks the developers to fix them. The issues get fixed and implemented in the solution's next release.

Have managed to grow sales quickly but experience challenges with integration and commission

Alex Osmichenko

Chief Executive Officer at IT Monks Agency

The primary use case for Shopify is when I want to quickly build an online store. I utilize Shopify as an online store to manage and grow my retail business. I use it to boost my online sales Shopify is easy to start and has an intuitive onboarding process for customers. It is very good in terms…

More Salesforce Commerce Cloud pros

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The features that are core to Salesforce including documentation and the variety of integrations available are most valuable."

"Salesforce Commerce Cloud offers a personalized experience tailored to each B2B client. It allows for easy customization according to specific customer needs. Additionally, once a customer finalizes a product with pricing, negotiations and settled prices can be logged into the transcript for future reference and reuse. These features make the platform highly adaptable and efficient, providing a seamless and customizable process tailored to individual preferences."

"Not having to worry about maintaining one's own infrastructure."

"Ability to quickly add content and manage products along with associated web content easily."

"The implementation team can customise the implementation to customer needs."

"It has a customizable checkout experience, customizable homepage, everything can be customized."

"Stability-wise, I rate the solution a nine out of ten...Scalability-wise, I rate the solution a nine out of ten."

"Salesforce Commerce Cloud offers effective architecture, ease of integration with third-party systems, and environments to test web store functionalities."

"If you have a client and they want to have an e-commerce project that is based on solid principles, you don't need too much time to develop it."

"The tool has good performance."

"SAP Hybris Commerce is a very advanced e-commerce platform compared to other platforms such as WebSphere Commerce, Oracle Commerce, and others."

"I chose this out-of-box E-Commerce solution because it helps you start up your E-Commerce business in a very good amount of time since Hybris already provides you the end-to-end flow with minimum customization. You can quickly go live with the customer."

"The tool supports multiple currencies."

"We have found the B2B, B2C and D2C very valuable."

"Hybris Commerce's most valuable feature is the simple integration with ERP."

"Hybris offers a platform designed for speed."

More SAP Commerce Cloud pros

"Shopify is easy to start and has an intuitive onboarding process for customers."

"Shopify provides an easy to use service at the backend that includes product upload, customer service, team settings, and team customization."

"The most valuable feature is its strong SEO capabilities."

"The solution is highly customizable for our store’s e-commerce needs. We don't need to write any code as all the required features are already inbuilt. The front end can be easily customized. Moreover, this tool offers built-in integrations with payment gateway, messaging services like SMS and email, and logistics integration."

"Shopify can be used without any coding knowledge."

"I would absolutely recommend Shopify to others."

"The product has a few free-to-use features. It is easy to navigate and has good visuals as well."

"It has a brilliant inventory system to help you manage your store."

More Shopify pros

Cons

"Salesforce Commerce Cloud could improve overall customization. Having a template deployment would be a useful feature."

"There is space to have better communication with other kinds of platforms."

"Salesforce Commerce Cloud should integrate more seamlessly with various systems, providing full order tracking from entry to delivery."

"We would like more interaction from Salesforce about new versions."

"Needs better access to code and customizability of the solution."

"The solution is expensive."

"Multi-tenant infrastructure is a blessing and a curse."

"Pricing is a disadvantage because it is expensive."

More Salesforce Commerce Cloud cons

"SAP Commerce needs to have a credit limit like Salesforce. Currently, we have to do the coding and customization and then showcase it to the user."

"The initial setup was complex because it was a prime migration from the PrestaShop platform to commerce cloud, and it was very, very complex to migrate some data from one side to the other."

"A public cloud solution of this software would open great possibilities."

"The learning curve is high."

"Hybris is not currently using microservices."

"The WCS management or content management is not that great."

"The solution is complex due to the rapid development of new features in SAP Commerce, which requires the changing of older technologies and migration to new ones."

"They could include additional types of payment implementations. Right now they are just providing CyberSourse."

More SAP Commerce Cloud cons

"There are some areas where improvements could be made. Currently, the platform only supports three product variants, and having the option for more variants would be beneficial. Additionally, we have to rely on external plugins for reviews and ratings, which could be more convenient if they were built-in."

"It could benefit from improving its user-friendliness for non-coders, perhaps by offering easier template-building options."

"Shopify users pay a higher commission as they scale."

"I would like to see a feature that allows us to access all of the platforms in Shopify, like Facebook and Instagram messages, so we can easily reply to connect to our customers."

"Previously, Shopify had a limitation of 200 product variations, which posed a challenge for businesses with multiple product options like different colors and sizes. However, they have increased this limit to 1,000 variations, greatly improving the platform's functionality. Besides that, I don't see any major issues that need improvement."

"I have many clients that want to sell their products to the wholesale market, and Shopify currently does not have that kind of feature."

"The order processing and saving of the changes for the product should have automatic functioning."

"If you consider an enterprise-level application with a lot of customization, Shopify can be problematic to use."

More Shopify cons

Pricing and Cost Advice

"The product is expensive."

"I give the price of the solution a three out of ten."

"The pricing is fairly reasonable."

"Salesforce is not a cheap solution."

"Initially when we installed Salesforce, we thought that it was a bit pricey, but I think for the value that we're getting, it’s suitable."

"The licensing of Salesforce Commerce Cloud is something that will depend on the customer's usability. For us as a company, we are in a position where we will be paying the premium for licensing. If we go to the customer who is seeking a B2C solution quickly, we will definitely look at the pricing when it comes to the user base and receive good discounts. Discount is something that depends on the volume and that is where we need to work on. It is a little sensitive market when it comes to licensing procurement. There are some good competitors."

"There are no significant upfront license costs."

"I don't know how much the solution costs per user, but I know it's our biggest cost in the company."

More Salesforce Commerce Cloud pricing and cost advice

"SAP Hybris is expensive, which is why only the large clients use it. At the same time, I think that the return on investment warrants it."

"This is an expensive solution."

"The solution is very expensive in Turkey."

"The product is expensive. I would rate its price a seven out of ten. The solution's licensing is yearly."

"The solution is expensive."

"The price is too high."

"I don't know the cost, but it can be expensive."

"The price is quite high."

"The pricing of the solution is economical. The enterprise version is more expensive, however, we do not use it. We pay for the license on a monthly basis and there are payment gateway charges associated with transactions, typically around two percent or as applicable."

"The tool's pricing depends on how big your online store is."

"Depending on the client's requirements, they can choose either the basic plan or the premium plan."

"They have various plans including ones that are priced at $29 per month, $79 per month, and can go up to $300 per month."

"This is the only platform to enforce its own transaction fee unless you use Shopify Payments Content, which doesn’t automatically reformat when you switch themes."

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Comparison Review

it_user9726

Architect at Sapient

Oct 5, 2013

WCS vs Hybris vs ATG - Feature Smackdown

They say "Beauty is in the eyes of the beholder", so if you are a purist in one of these technologies you would probably never agree to my comparison matrix, However these are my personal opinion, From my experience standpoint I have longest exposure to WCS Commerce Suite and the least with ATG…

What do you like most about Salesforce Commerce Cloud?

Top Industries

By visitors reading reviews

Educational Organization

63%

Computer Software Company

Retailer

Financial Services Firm

Educational Organization

49%

Computer Software Company

Manufacturing Company

Retailer

Educational Organization

52%

Computer Software Company

Financial Services Firm

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

The product is easy to use.

What is your experience regarding pricing and costs for Salesforce Commerce Cloud?

I am not involved in the pricing or licensing details, so I cannot provide specific insights into the setup costs.

What needs improvement with Salesforce Commerce Cloud?

The extensibility of end-to-end lifecycle management for an order can be enhanced. Salesforce Commerce Cloud should i...

What do you like most about SAP Hybris Commerce?

The user interface can be customized.

What needs improvement with SAP Hybris Commerce?

The learning curve is high.

What is your primary use case for SAP Hybris Commerce?

The solution is used to build e-commerce websites.

What do you like most about Shopify?

For the initial setup phase, many online tutorials are available, making the process easy.

What is your experience regarding pricing and costs for Shopify?

I find that the pricing is reasonable compared to the features that Shopify offers.

What needs improvement with Shopify?

A mobile app for end users should be integrated along with Shopify, rather than as an add-on product. There should al...

Adobe Commerce vs Salesforce Commerce Cloud

Comparisons

Compared 27% of the time

Oracle ATG vs Salesforce Commerce Cloud

Compared 20% of the time

HCL Digital Commerce vs Salesforce Commerce Cloud

Compared 8% of the time

Oracle Commerce Cloud vs Salesforce Commerce Cloud

Compared 4% of the time

Bigcommerce vs Salesforce Commerce Cloud

Compared 3% of the time

More Salesforce Commerce Cloud Competitors

Adobe Commerce vs SAP Commerce Cloud

Compared 23% of the time

HCL Digital Commerce vs SAP Commerce Cloud

Compared 13% of the time

Oracle ATG vs SAP Commerce Cloud

Compared 10% of the time

Oracle Commerce Cloud vs SAP Commerce Cloud

Compared 7% of the time

Bigcommerce vs SAP Commerce Cloud

Compared 5% of the time

More SAP Commerce Cloud Competitors

Adobe Commerce vs Shopify

Compared 16% of the time

Oracle ATG vs Shopify

Compared 10% of the time

HCL Digital Commerce vs Shopify

Compared 6% of the time

ZenBasket vs Shopify

Compared 6% of the time

CashStar vs Shopify

Compared 4% of the time

More Shopify Competitors

Product Reports

Salesforce Commerce Cloud

Download Salesforce Commerce Cloud product report

SAP Commerce Cloud

Download SAP Commerce Cloud product report

Download Shopify product report

Also Known As

Demandware

SAP Hybris Commerce, Hybris

No data available

Overview

Salesforce Commerce Cloud is an eCommerce platform designed to help retailers and B2B companies manage sales, leads, and opportunities, create pipelines, produce reports, and forecast. It integrates with billing systems and supports sales cycles while handling large-scale projects, automating work, and offering product customization.

With seamless upgrades, extensive customization, and multilingual support, Salesforce Commerce Cloud provides a user-friendly interface, easy signup process, and robust data analysis capabilities. Clients get frequent updates and integration with other Salesforce clouds for enhanced operational efficiency. It enables extensive personalization, smooth data integration, and streamlined deployment processes.

What are the key features of Salesforce Commerce Cloud?

Seamless upgrades: Regular updates and new features without disruptions.
Multilingual support: Adaptable for various languages, aiding global businesses.
Integration capabilities: Connects seamlessly with other Salesforce clouds and billing systems.
Data analysis: Comprehensive tools for generating actionable insights.
Customization: Extensive options for tailoring the platform to specific needs.

What benefits should users look for in the reviews?

Operational Efficiency: Improved workflows across sales and billing teams.
Personalization: Enhanced customer experiences through tailored solutions.
Data-Driven Decisions: Making strategic decisions based on thorough data analysis.
Ease of Use: Effortless signup and intuitive navigation.
Scalability: Supports large-scale projects and complex deployments.

Salesforce Commerce Cloud is utilized by American retailers, financial institutions, insurance and banking clients, and B2B customers for customizing pricing and experiences. Solution providers use it to build omnichannel platforms, automate tests, and manage extensive projects with diverse teams. Challenges include improving user experience, platform integration, pricing for smaller businesses, and technical support. Enhancements in reporting, AI capabilities, ERP integration, and better training options are needed. Data storage limitations and marketing services also require attention.

Reviews from Real Users

Below are some reviews and helpful feedback written by PeerSpot users currently using the Salesforce Commerce Cloud solution.

A Senior Consultant at a computer software company comments, “The most valuable feature is the lead matrix that Commerce provides, which helps us to filter out the leads. It also filters out the companies that are right for us and need to target. The visualization is very good. It's not confusing. If you are doing an analysis on your Commerce, It's very easy. The filters are very useful and easy to customize. It's very easy to operate. The user-friendly interface is better when compared with other CRMs. For everything that we have used this solution for, we have had the best experience.”PeerSpot user Syed B., Salesforce Solution Architect at Systems Limited, says, "It has a customizable checkout experience, customizable homepage, everything can be customized. The stability is very, very high. SFCC is a leader in the world."

Divs C., Salesforce Solutions Architect at Kcloud Technologies, mentions, “Salesforce offers the best features and functionality which are developed and refined over many years to provide a highly customized e-commerce experience. It is mostly for clients who are more into e-commerce, so they go for the Salesforce Commerce Cloud because, the best part is, you don't have to develop everything from scratch. Salesforce Commerce Cloud has seamless upgrades. Since the platform is SaaS, Salesforce continuously rolls out many new features in the background. These are available through an administration panel and often with minimal or no technical intervention needed on the client-side.”

Joaquin A., Salesforce Programmer at Freelancer, explains, “Multi Language support means that this product will operate in English, Chinese, or whatever language is required. The translation feature is available, depending on the region, and it is quite useful for me as well as my customers. The development capabilities are very powerful, which is what my customers know and why they buy this product instead of something else. There is a good community of developers for the platform. With respect to customizability, you can do whatever you want. You can integrate with other solutions and put everything in one place.”

Salesforce

SAP Commerce Cloud, SAP's e-commerce platform, is designed to empower businesses to establish reliable and scalable online stores. Emphasizing innovation at scale, it utilizes enterprise-wide data to enhance profitability and customer satisfaction. The platform focuses on delivering connected, insightful, and adaptable shopping experiences through feature-rich and scalable solutions. Businesses leveraging SAP Commerce Cloud can anticipate driving profitable outcomes, ensuring a seamless shopping journey, and harnessing data for informed decision-making. For a deeper understanding, the website delves into specific functionalities such as product content management, experience management, order management, and integration with other SAP solutions and third-party applications.

SAP

Shopify is an easy to use, fast, and secure eCommerce platform. Its CMS platform comes with several dynamic and useful features to help users create and manage their websites. The solution’s high-end security features, insightful analytics, user-friendly interface, and vast range of third-party integrations makes it one of the top platforms in the market.

Shopify Features

Shopify has many valuable key features. Some of the most useful ones include:

Customizable templates
Shopify POS
Out-of-the-box SEO tools
Shopify dropshipping
Shopify analytics
Abandoned cart reminders
App store

Shopify Benefits

There are several benefits to implementing Shopify. Some of the biggest advantages the solution offers include:

Better security: Because Shopify provides 256-bits SSL Certification to every website and is Level-1 PCI Compliant, you have guaranteed security that ensures the complete safety of sensitive customer information, including credit card details, phone numbers, email IDs, home addresses, etc.

Personalization options: Because Shopify is a very versatile platform, it provides several different built-in tools and options that allow you to personalize your website according to your specific needs and requirements. In addition to being able to customize website themes, users can offer customers personalized coupons, sale notifications, different shipping options, and payment methods.

Smartphone compatibility: Shopify is compatible with smartphones and other mobile devices, making it easy for users to design, host, and manage websites.

User-friendly interface: The platform’s functionalities are easy to understand because Shopify comes with a very easy-to-use user interface.

Fast loading speed: Shopify is designed with robust and optimized hardware to enable fast loading speeds so websites can load in seconds.

Free 24/7 customer service: Another advantage of Shopify is that it provides customer service around the clock. They have community forums, chat, and voice support services available for their clients to help them resolve issues quickly. Shopify also has a vast database of FAQs.

Thousands of applications: Shopify has its own app store so users can choose from thousands of applications to add new features to their eCommerce store. The app store also enables the content management system to be lightweight and provides desired features to its customers.

Reviews from Real Users

Below are some reviews and helpful feedback written by PeerSpot users currently using the Shopify solution.

Badrilal P., Shopify Developer at Freelance, says, “Shopify can be used without any coding knowledge; just drag and drop and configuring, those are the basics. It's a great solution for people who are in the initial phase of their business. They can use it to easily set up a store that includes product info, product pricing, add to cart, payment methods, gateway integration, menus, contact us forms, and inquiry forms. Anyone can set those features up in one day using Shopify. That's a huge benefit for our customers.”

PeerSpot user Tushar K., Co-founder at Dotmagic Infotech/Shopify Expert at Dotmagic Infotech, mentions, “The most valuable features are the core structure and backend structure. Our clients are easily able to manage their sites at the backend. Shopify provides an easy to use service at the backend that includes product upload, customer service, team settings, and team customization. It is all very easy to handle.”