Skype for Business vs Webex vs Zoom comparison

Microsoft and Cisco are both solutions in the Virtual Meetings category. Microsoft is ranked #3 with an average rating of 7.7, while Cisco is ranked #2 with an average rating of 8.0. Microsoft holds a 13.4% mindshare in VM, compared to Cisco’s 18.4% mindshare. Additionally, 79% of Microsoft users are willing to recommend the solution, compared to 86% of Cisco users who would recommend it.

Skype for Business

Read 62 Skype for Business reviews

2,218 Views
904 Comparison Views

79% willing to recommend

Webex

Read 124 Webex reviews

3,208 Views
1,404 Comparison Views

86% willing to recommend

Zoom

Read 215 Zoom reviews

5,977 Views
1,083 Comparison Views

95% willing to recommend

Skype for Business

Webex

Zoom

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Skype for Business, Webex, and Zoom based on real PeerSpot user reviews.

Find out what your peers are saying about Zoom Video Communications, Cisco, Microsoft and others in Virtual Meetings.

To learn more, read our detailed Virtual Meetings Report (Updated: April 2025).

Buyer's Guide

Virtual Meetings

April 2025

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Helped 849,190 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Mindshare comparison

As of April 2025, in the Virtual Meetings category, the mindshare of Skype for Business is 13.4%, up from 8.7% compared to the previous year. The mindshare of Webex is 18.4%, up from 15.5% compared to the previous year. The mindshare of Zoom is 11.1%, down from 14.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings

Featured Reviews

Magdalena Teodorczuk

Senior at Krajowy Depozyt Papierów Wartosciowych S.A.

Offers great audio and video quality for virtual meetings

I like the instant messaging feature in the product since I prefer to use the chat functionalities provided by the solution. It is easy to integrate the product with some of the other solutions in the market. I rate the integration capabilities of the product a ten out of ten. The product's user interface is user-friendly. I use the product at a personal level, so I can't speak about the support it provides for the maintenance part. I rate the overall tool a ten out of ten.

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AlexandruCioruta

Senior manager at Ernst & Young

Used to conduct online third-party client meetings or third-party vendor meetings

The solution's video conferencing quality is good, and I rate it a nine out of ten. The solution's security features are end-to-end encrypted, and I rate them ten out of ten. The version we're using requires no technical team for deployment and maintenance. The solution has an enterprise version, but we're not currently using it. I would recommend the solution to other users because it has good video conference quality. I mostly leverage the solution for third-party client meetings or third-party vendor meetings. Overall, I rate the solution a nine out of ten.

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Kallol Chaudhuri

Principal Consultant at Oracle

Helped us tremendously in collaborating with each other and getting our work done and offers the breakout rooms feature.

We are a team located across various locations. Not in the same geographic location. We are distributed. And it's not possible to physically travel and meet people. Sometimes it's simply not possible. But Zoom has helped us tremendously in collaborating with each other and getting our work done. Without Zoom, it would have been very, very difficult. The breakout rooms feature is also helpful. For example, I have a meeting attended by hundreds of people and want to create subgroups. I typically use it for different role-play scenarios during training if we are trying to conduct some training on presentation skills. So there's a large group, which is initially trained by an instructor. Then you get instructions that the room will be split into smaller breakout rooms. I'll give you a topic, and you'll practice in these smaller groups. That's one way I use it. So it's like a simulation of a real brainstorming session I'd have in a physical space.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The simplicity and ease of use are the most valuable features. It's so much easier and quicker than writing an email to someone and waiting for them to read it."

"We like the tools our administrator can use to identify which calls had quality issues and why. This makes troubleshooting our user experience somewhat easier."

"There are free versions of the solution available."

"You can do meetings of up to two hundred people in a single conversation."

"I like the seamless integration to local telecommunications."

"Using Skype allows us to connect with external agencies when a Skype call is set up and aids in sharing large files efficiently."

"The quality of the meetings is very good."

"People are now able to virtually collaborate with their staff and have a conference call. We don't need a phone line to make that conference call and we are saving on that. People are able to share their presentations. Also, they can chat using the Skype"

More Skype for Business pros

"As compared to Zoom, I like its user interface more. It is much easier to use, and I also find it more stable."

"The product's initial setup phase was very easy."

"Great quality of sound, quality of pics and video."

"WebEx provides the option to record the chat or delete it. You can also dial into the video on your mobile to communicate with the engineer or whoever. One aspect we like most is that the audio is clear. That is one of the most valuable features of WebEx."

"I have found Webex to be stable."

"The chat and meeting scheduling features in Webex are most valuable for our team's productivity."

"One of the most valuable features of WebEx is that it's very quick for ad hoc meetings, and I use it all day, every day, for internal chat with my team. It's just a good platform."

"Overall the quality of the solution is very good."

More Webex pros

"The stability has been good overall."

"The solution is easy to set up."

"The initial setup is very simple."

"The initial setup is quick and easy."

"Zoom did everything that we needed it to do."

"I like Zoom's breakout session feature."

"The product runs pretty smoothly so I haven't had to contact technical support."

"The interface is very intuitive. It's very easy to use."

More Zoom pros

Cons

"The video quality could be improved, possibly due to internet connection issues."

"Skype for Business could improve by having a document channel or repository. Microsoft Teams has a better repository place for documents that you can share with your team. You can access it anywhere from any device."

"The initial setup could be simplified."

"I feel that the whole look and feel of Skype should be improved, including its user-friendliness. It should also improve its scalability."

"The cost of Skype for Business has room for improvement."

"I should be able to make a desktop phone call when I click a member of my Lync directory."

"We would like to better customize our instructions within the Outlook plugin/invite, but we are unable to do so."

"I don't recall coming across any big missing features."

More Skype for Business cons

"Better integration with other solutions would benefit Webex."

"The user interface is not easy to use."

"Webex could improve the performance."

"Webex's translation feature could work more accurately."

"Although we utilize it for team collaboration, it's not very efficient. Most people don't bother turning on their video during meetings. We feel stuck in the past, relying on outdated technology."

"I would like to see the addition of new features that will add value to the product."

"I do not like the solutions functions."

"Sometimes, the solution lags because of performance issues."

More Webex cons

"If Zoom added the feature of Zoom Phone so that I can use it as a phone, it would be much better."

"Sometimes when I try to share my screen in a conference room, I have to click the share button more than once. This happens around fifty percent of the time."

"Zoom should also include features like the automatic transcribing of conversations."

"I have had the occasional problem with the connection and stability."

"The user interface should be more straightforward and easy to use."

"Zoom needs to address the privacy issues I've heard about."

"The recording capabilities may not be as good as WebEx, however, I can't be sure about that just yet."

"We use screen sharing, but sometimes it can be awkward because you might accidentally share the wrong screen, including personal ones. ......Similar to the integration between Google Calendar and Google Meet, having everything in one environment would be much more convenient for scheduling meetings."

More Zoom cons

Pricing and Cost Advice

"We had a license for every one of our users to use Skype for Business. The license we used was part of an overall Microsoft license package."

"I use the product's open-source version."

"We are using the subscription-based version of Skype for Business. There is a free version of the solution."

"The pricing is really good. It is quite affordable because it came with our Office 365. It is on a per-user license, which is nice. I quite like that they have made it very granular with all of their licensing."

"A license is required to use the solution."

"I am using a corporate account for which I have not made any payments."

"It may be slightly costly, but the features are awesome."

"The licensing is billed on a yearly basis."

More Skype for Business pricing and cost advice

"There are no licensing fees."

"For me, there is no licensing fee."

"There are licenses for business to use the solution but for end-users, there is not."

"The price of Webex is in the middle range compared to the market."

"Licensing is subscription-based and the cost varies depending on how many minutes are included in the plan."

"The tool is expensive."

"Webex is expensive, especially compared to Zoom or Google."

"There is a subscription needed to use this solution and we pay approximately $5,000 per year."

More Webex pricing and cost advice

"We have subscribed to a package for Zoom and it is a monthly payment."

"I use the tool's free version."

"I use the free version that is available, so I'm not sure what the licensing prices are."

"I rate the product's pricing two or three on a scale of one to ten, where one is low price and ten is high price."

"For personal use, I use the free version of Zoom, so I haven't paid anything."

"A licensing fee is required."

"The cost of Zoom is approximately $150 USD annually."

"My organization has a yearly license for Zoom."

More Zoom pricing and cost advice

See which vendors are best for you

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Top Industries

By visitors reading reviews

Educational Organization

91%

Financial Services Firm

Computer Software Company

Government

Educational Organization

71%

Computer Software Company

Government

Financial Services Firm

Educational Organization

91%

University

Financial Services Firm

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Skype for Business?

The solution’s video quality is fine.

See all answers

What is your experience regarding pricing and costs for Skype for Business?

Skype for Business is affordable and has decent pricing. The video quality is a bit lower than Teams or Zoom, but it ...

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What needs improvement with Skype for Business?

The video quality could be improved, possibly due to internet connection issues. However, there is no significant wea...

See all answers

What do you like most about Webex?

Webex improved our overall team collaboration.

See all answers

What is your experience regarding pricing and costs for Webex?

Webex is expensive. If it weren't that expensive, we would probably use it for all our telecommunication needs, not j...

See all answers

What needs improvement with Webex?

Usability needs improvement. Webex is more complex compared to Zoom ( /products/zoom-reviews ). Zoom ( /products/zoom...

See all answers

LucidChart vs LucidSpark for brainstorming sessions over Zoom

Hi @Krista Thompson - Yes, LucidSpark is a much more nimble and, in some ways, user-friendly tool than LucidChart. ...

See all answers

What do you like most about Zoom?

The product is scalable.

See all answers

What is your experience regarding pricing and costs for Zoom?

There is a concern about the free version's forty-five-minute limit. For education use, having more affordable access...

See all answers

Comparisons

Cisco Unified Communications vs Skype for Business

Compared 26% of the time

TeamViewer vs Skype for Business

Compared 15% of the time

GoToMeeting vs Skype for Business

Compared 7% of the time

Cisco Jabber vs Skype for Business

Compared 4% of the time

Cisco Meeting Server vs Skype for Business

Compared 3% of the time

More Skype for Business Competitors

Cisco Meeting Server vs Webex

Compared 16% of the time

Adobe Connect vs Webex

Compared 11% of the time

TeamViewer vs Webex

Compared 10% of the time

Cisco TelePresence vs Webex

Compared 4% of the time

join.me vs Webex

Compared 4% of the time

More Webex Competitors

GoToMeeting vs Zoom

Compared 9% of the time

TeamViewer vs Zoom

Compared 7% of the time

ON24 Platform vs Zoom

Compared 5% of the time

Cisco TelePresence vs Zoom

Compared 4% of the time

Zoho Meeting vs Zoom

Compared 4% of the time

More Zoom Competitors

Product Reports

Buyer's Guide

Skype for Business

March 2025

Download Skype for Business product report

Buyer's Guide

Webex

March 2025

Download Webex product report

Buyer's Guide

Zoom

March 2025

Download Zoom product report

Also Known As

Skype for Business Plan 1, Skype for Business Plan 2, Lync Server

Cisco Spark

No data available

Overview

Skype for Business offers features including presence, IM, voice and video calls, online meetings, conferencing, and telephony solutions that support enterprise-level collaboration requirements. Skype for Business Record meetings, share your screen, and annotate PowerPoint for real-time collaboration with up to 250 people and use whiteboard, polls, Q&A, and built-in IM during your business meetings to make them more productive. Skype for Business provides new client experience, Skype for Business Server provides several new features to improve manageability of on-premises servers and hybrid solutions. Skype for Business also supports the Lync client experience so that you can choose a phased upgrade approach to the new client experience for users. Skype for Business is also an integral part of Microsoft Office 365, providing PSTN Conferencing, Cloud PBX, PSTN Calling, and Skype Meeting Broadcast capabilities to Office 365 users.

Microsoft

Webex is designed to help companies improve communication and increase productivity with unlimited HD video meetings in shared meeting spaces.

Companies can use Webex, a Cisco product, to collaborate with peers, share documents and other information, create high-impact webinars and online events, and present dynamic online courses. It can be tailored to your exact company needs and can be fully integrated with mobile apps for iPhone, iPad, Android, and BlackBerry.

Cisco

Zoom helps businesses and organizations bring their teams together in a frictionless environment to get more done. Our easy, reliable cloud platform for video, phone, content sharing, and chat runs across mobile devices, desktops, telephones, and room systems. Message me to learn more about how Zoom can help your business or organization Visit zoom.com and follow @zoom_us.

Zoom Video Communications

Sample Customers

EmpireCLS Worldwide Chauffeured Services,LA Fitness, MedcoEnergi International, Tampa General Hospital, and HopewellHoldings Limited.

Seagate Technology, Kohn Pedersen Fox, World Vision International, Glen Raven, University of Notre Dame, CEV Multimedia, The Food Group, LUMEDX, California Baptist University, and Georgetown University Law Center.

Fortinet, Veeva, Proofpoint, Box, Ticketmaster, Trend Micro, Caesars Entertainment, Santa Clara University, Pandora, Stanford Continuing Studies

Find out what your peers are saying about Zoom Video Communications, Cisco, Microsoft and others in Virtual Meetings. Updated: April 2025.

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