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Trend Micro Email Security vs Trend Micro Worry-Free Services Suites comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Dec 3, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.4
Users found Microsoft Defender for Office 365 cost-effective, citing improved protection, time efficiency, and savings in security management.
Sentiment score
7.6
Entities reported substantial ROI from Trend Micro Email Security, highlighting cost savings, enhanced protection, and improved security posture.
Sentiment score
7.1
Trend Micro Worry-Free Services Suites boosted security, reduced IT costs, improved efficiency, and increased return on investment.
 

Customer Service

Sentiment score
6.9
Microsoft Defender for Office 365 offers knowledgeable support, though escalation delays and outdated documentation can affect resolution speed.
Sentiment score
7.6
Trend Micro Email Security support is praised for responsiveness and expertise, though response times vary by region.
Sentiment score
6.5
Trend Micro Worry-Free Services support praised for responsiveness but hindered by time zones; customer service scores higher at 9/10.
Customer service and support have been fantastic.
Clients are generally very satisfied with the various types of support available.
 

Scalability Issues

Sentiment score
8.1
Microsoft Defender for Office 365 is scalable, adaptable, and integrates seamlessly, supporting medium to large enterprises efficiently.
Sentiment score
7.8
Trend Micro Email Security is a scalable cloud-based solution ideal for medium to enterprise-sized businesses with strong user flexibility.
Sentiment score
7.3
Trend Micro Worry-Free Services Suites is adaptable, flexible, and economical, ideal for diverse organizations despite internet dependency concerns.
 

Stability Issues

Sentiment score
7.8
Microsoft Defender for Office 365 is highly rated for stability, featuring strong performance and rare minor network issues.
Sentiment score
8.0
Trend Micro Email Security is highly reliable, stable, easy to manage, and performs well with minimal reported issues.
Sentiment score
8.1
Trend Micro Worry-Free Services Suites are praised for stability, despite some update-related challenges impacting protection reliability.
 

Room For Improvement

Microsoft Defender for Office 365 requires improvements in antivirus, scalability, integration, interface, threat intelligence, and licensing transparency.
Trend Micro Email Security needs stronger phishing detection, better integration, improved interface, and cost efficiency for enhanced user experience.
Trend Micro Worry-Free Services needs improvements in agents, pricing, usability, integration, performance, UI, and training resources.
The main area for improvement is simplifying the implementation and rollout process.
I would reduce the cost.
The company also needs to work on pricing because it is quite costly compared to other products.
 

Setup Cost

Microsoft Defender for Office 365 pricing varies; often costly for SMBs but competitive for enterprises, with added licensing complexities.
Trend Micro Email Security is costly but offers great enterprise value, with pricing around $6,000 annually for 300 users.
Trend Micro Worry-Free Services Suites pricing opinions vary, from reasonable and competitive to too expensive with annual increases.
Money-wise, it is a part of the Office 365 suite, making it slightly more expensive compared to Trend Micro.
For environments with 4,000 to 5,000 users, it can be between 6 to 8 dollars.
The pricing of Trend Micro is a little bit higher compared to Sophos.
 

Valuable Features

Microsoft Defender for Office 365 provides comprehensive email protection with seamless Microsoft integration, enhancing threat management and data security.
Trend Micro Email Security provides comprehensive protection with advanced features, easy management, and seamless integration for reliable email security.
Trend Micro Worry-Free Services Suites excels in security with behavior detection, cloud management, and low resource requirements for efficient protection.
It ranks the threats and allows us to prioritize those hitting us the hardest, such as email threats.
Microsoft Defender for Office 365 is now part of a centralized tenant for my entire group.
The product is quite strong, and that is one reason most clients are replacing their existing email security solutions with it.
Trend Micro Worry-Free Services Suites has an inbuilt auto scan facility.
 

Categories and Ranking

Microsoft Defender for Offi...
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Ranking in Email Security
1st
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
48
Ranking in other categories
Advanced Threat Protection (ATP) (1st), Microsoft Security Suite (11th)
Trend Micro Email Security
Ranking in Email Security
8th
Average Rating
8.0
Reviews Sentiment
7.2
Number of Reviews
27
Ranking in other categories
No ranking in other categories
Trend Micro Worry-Free Serv...
Ranking in Email Security
16th
Average Rating
8.4
Reviews Sentiment
7.0
Number of Reviews
10
Ranking in other categories
Endpoint Protection Platform (EPP) (39th), Managed Detection and Response (MDR) (15th), Extended Detection and Response (XDR) (19th)
 

Mindshare comparison

As of April 2025, in the Email Security category, the mindshare of Microsoft Defender for Office 365 is 13.1%, down from 19.0% compared to the previous year. The mindshare of Trend Micro Email Security is 2.7%, down from 3.5% compared to the previous year. The mindshare of Trend Micro Worry-Free Services Suites is 0.2%, up from 0.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Email Security
 

Featured Reviews

Tolu Omolaja - PeerSpot reviewer
Great URL scanning and attachment scanning, but I would like more proactive threat analysis
The two main features that prove most beneficial for us are URL scanning and attachment scanning. URL scanning involves an automatic scan of links and emails. When a user clicks on a link within an email, the system promptly checks the link's safety. If the link is deemed safe, access is granted automatically. However, if it is flagged as unsafe, we receive feedback and notification to caution us about the potentially harmful link. At this point, we are presented with the option to proceed or return. I have personally witnessed the system identify a few unsafe links, making this the primary advantage of using the solution. The second crucial aspect is the scanning of attachments. When an email containing an attachment arrives, we receive a notification of the new email, along with information that the attachment is being scanned for threats. This additional layer of security provides peace of mind for our organization. While Microsoft Defender for Office 365 offers numerous features, these two stand out as particularly impressive and valuable to us.
Nadeem Syed - PeerSpot reviewer
Offers comprehensive security, easy integration, and good support
It integrated easily. About 99% of the time, we do not face any challenges in integrating any product of Trend Micro with the existing network. It is usually compatible with all kinds of networks. They have recently added AI to all Trend Micro products. It makes life a little bit easier by catching viruses, providing solutions, and helping out whenever you are stuck somewhere. It is one of the very good features they have right now. For example, one of our clients experienced a network attack and became confused about resolving the issues. The AI was helpful by suggesting initial steps to solve the problem.
NaveedUddin - PeerSpot reviewer
Enhanced security with seamless failover and a well-rounded solution
We are located in a high-risk area for cyberattacks, and this solution helps protect our data. It is actively used to monitor the user activities and generates report on the basis of there activities. 24/7 protection against email threats and real time blocking allowing our users to working worry free.
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847,625 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
16%
Financial Services Firm
9%
Manufacturing Company
8%
Government
6%
Computer Software Company
17%
Financial Services Firm
11%
Comms Service Provider
7%
Manufacturing Company
6%
Computer Software Company
17%
Security Firm
10%
Comms Service Provider
9%
Retailer
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Microsoft Defender for Office 365?
Threat Explorer is an invaluable tool for me, and it plays a crucial role in helping me discern the origins of variou...
What is your experience regarding pricing and costs for Microsoft Defender for Office 365?
I don't have detailed specifics on pricing, setup cost, or licensing.
What needs improvement with Microsoft Defender for Office 365?
I am generally satisfied with how it currently is. If I could improve anything, I would reduce the cost.
What do you like most about Trend Micro Email Security?
The tool provides a strong defense against attacks. It is also easy to use. Trend Micro Email Security's integration ...
What needs improvement with Trend Micro Email Security?
There is room for improvement in mobile device management. The company also needs to work on pricing because it is qu...
What advice do you have for others considering Trend Micro Email Security?
I would definitely recommend it. Trend Micro is better than any of its competitors. I would rate it a nine out of ten...
What do you like most about Trend Micro Worry-Free Sevices Suits?
The solution offers a comprehensive solution that includes antivirus, malware protection, ransomware protection, web ...
What needs improvement with Trend Micro Worry-Free Sevices Suits?
The licensing aspect seems costly, and the license cost increases yearly, which is a concern for us.
What is your primary use case for Trend Micro Worry-Free Sevices Suits?
Our primary use case for Trend Micro Worry-Free Services Suites is to protect our organization and organizational dat...
 

Comparisons

 

Also Known As

MS Defender for Office 365
No data available
No data available
 

Overview

 

Sample Customers

Microsoft Defender for Office 365 is trusted by companies such as Ithaca College.
MedImpact Healthcare Systems, Air21, Azra Solutions, CBOSS, De Montfort University, Depaeuw, DHR Health, Fukui University Hospital
Information Not Available
Find out what your peers are saying about Trend Micro Email Security vs. Trend Micro Worry-Free Services Suites and other solutions. Updated: April 2025.
847,625 professionals have used our research since 2012.