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Tungsten RPA vs Workato comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
8.1
Automate enhances IT by saving resources, improving productivity, and achieving ROI with reduced costs and increased efficiency quickly.
Sentiment score
7.6
Tungsten RPA boosted aviation efficiency and government savings by streamlining processes, reducing errors, and cutting costs.
Sentiment score
3.9
Workato offers quick integration, enhances productivity, consolidates systems, reduces manual tasks, optimizes costs, and ensures faster ROI.
Fortra's Automate has effectively replaced the workload of an entire employee, saving us significant time and money.
It has reduced our expenditures in terms of purchasing more products and employing more technicians.
On a scale from one to ten, I would rate the ROI as nine.
By replacing multiple legacy systems and teams with a single automated platform, organizations see significant cost savings and improved business operations.
For main recipes, there are charges, so by focusing on creating as many callable recipes as possible based on requirements, we can improve cost efficiency for the business.
In my experience, we have seen a return on investment, with results visible within a week.
 

Customer Service

Sentiment score
7.4
Automate's customer service is highly rated for quick, knowledgeable support and effective communication, despite a complex knowledge base.
Sentiment score
7.0
Tungsten RPA support is generally effective, with knowledgeable staff, though some users report delays and suggest faster responses.
Sentiment score
5.9
Workato's customer service is praised for responsiveness, though complex issues may face delays due to product and time zone constraints.
They don't always understand the processes I'm trying to implement.
I would rate the technical support as a nine out of ten because it is quite fast and courteous.
They are very responsive and have been able to resolve any issues I have encountered.
Whenever we faced issues with data volume, the support team helped us by suggesting solutions like breaking the data into chunks.
I reach out to the professional services team or customer success team for technical support, and they provide immediate responses.
Workato's support is robust, featuring first and second-level support.
 

Scalability Issues

Sentiment score
7.2
Automate is flexible and scalable, offering high availability, load balancing, and competitive pricing, making it effective for large organizations.
Sentiment score
6.9
Tungsten RPA is scalable, flexible, and adaptable, but requires skilled deployment and faces challenges like licensing and upgrades.
Sentiment score
6.0
Workato is praised for its scalability, efficiently managing applications and cloud operations, though large datasets may impact performance.
The scalability of Automate also scores a ten out of ten.
It is easy to increase one bot or one studio without needing to buy another orchestrator, which can be quite expensive.
Automate is stable for my needs and is highly scalable, allowing the same workflow to serve numerous tasks effectively.
There are scalability limitations with Workato.
Allows dynamic connection switching at runtime.
Even when clients overutilize the product, Workato allows them to continue without interruption, charging accordingly rather than limiting usage.
 

Stability Issues

Sentiment score
7.0
Automate is stable and reliable, with minimal glitches, but performance may be impacted by server connectivity and resource dependency.
Sentiment score
7.8
Tungsten RPA is stable and reliable, though some find it complex with legacy apps; it scores 7-9/10 for stability.
Sentiment score
6.7
Workato is praised for stability and reliability, with minor issues occasionally reported, and generally receives high user ratings.
The stability of the solution is a ten out of ten.
It has very robust features, and it is not prone to instability.
The stability of Fortra's Automate is excellent.
Once deployed, solutions do not break, making it more reliable than other solutions like Microsoft Power Automate that often disconnect.
During the initial data loads with large volumes, Workato was unable to handle the data effectively, which indicates stability issues under high loads.
To handle more than 50,000 records, I use scripting actions like Python or JavaScript to process large data in chunks.
 

Room For Improvement

Automate needs improved stability, user interface, integration, documentation, and security, with enhanced community support and OCR capabilities.
Tungsten RPA needs interface improvements, better scalability, AI features, enhanced integration, and support for complex processes and legacy systems.
Workato requires improvements in user features, licensing clarity, complex integration, scalability, security, and AI for better functionality.
This is a significant concern, especially with critical workloads where visibility into errors is essential.
My major recommendation would be for easier upgrade paths between major versions.
I would prefer not having to log in to update a ticket; being able to respond via email would be beneficial.
The team is actively working on customizing the platform per client requirements and is rapidly releasing features to address these limitations.
Workato struggles with scalability when handling high volumes of data, such as terabytes, requiring chunking for initial data loads.
One area for improvement is the CI/CD pipeline, which lacks a version control system similar to GitHub for easier deployment.
 

Setup Cost

Automate offers cost-effective pricing per bot with both perpetual and annual licenses, providing flexibility and competitive enterprise solutions.
Tungsten RPA offers flexible subscription pricing with unlimited workflows, varying costs by project needs, and requires upfront payments.
Workato's enterprise pricing is based on usage with possible costs up to $130K annually, viewed as high but efficient.
Competitors are often more expensive than Automate.
It offered what we wanted at a good, competitive price.
It does a lot but also costs a lot.
Higher volume is less expensive, but in general, it is kind of pricey.
While the upfront cost is high due to task-based pricing, the cost is relatively low in terms of development because Workato provides necessary connectors for integration use cases.
Compared to other iPaaS solutions like Boomi, Workato’s pricing model charges per connection step, which increases the cost.
 

Valuable Features

Automate boosts efficiency with user-friendly automation, seamless integration, robust scheduling, cost-effective licensing, and minimal technical requirement.
Tungsten RPA offers seamless integration, robust automation, and ease of use with advanced tools for document and process management.
Workato offers user-friendly, no-code integration and automation, boosting business efficiency with pre-built connectors and flexible application connections.
Automate's non-reliance on additional orchestrators makes it quite cost-effective.
In my opinion, the best feature Automate offers is the scheduling.
Automate's compatibility with existing IT infrastructure has impacted our business operations positively by providing smooth integration with other software that we use, such as Gmail, Jira, and Microsoft 365 apps, which gives us a unified platform instead of having to keep switching from one software to another, saving a lot of time and streamlining the whole workflows.
It allows app-to-app and real-time integrations, which significantly enhance process efficiency.
It comes with pre-built connectors, eliminating the need to write APIs.
The platform's ease of use for connecting to different integrations, like Salesforce and NetSuite, is very beneficial because development isn't necessary, and everything is readily available.
 

Categories and Ranking

Automate
Sponsored
Average Rating
8.4
Reviews Sentiment
7.2
Number of Reviews
31
Ranking in other categories
Robotic Process Automation (RPA) (5th)
Tungsten RPA
Average Rating
7.4
Reviews Sentiment
6.9
Number of Reviews
26
Ranking in other categories
Robotic Process Automation (RPA) (8th)
Workato
Average Rating
8.2
Reviews Sentiment
5.9
Number of Reviews
28
Ranking in other categories
Integration Platform as a Service (iPaaS) (3rd)
 

Mindshare comparison

Robotic Process Automation (RPA) Market Share Distribution
ProductMarket Share (%)
Tungsten RPA2.0%
Microsoft Power Automate16.5%
UiPath Platform16.3%
Other65.2%
Robotic Process Automation (RPA)
Integration Platform as a Service (iPaaS) Market Share Distribution
ProductMarket Share (%)
Workato5.6%
Boomi iPaaS11.7%
Microsoft Azure Logic Apps11.5%
Other71.2%
Integration Platform as a Service (iPaaS)
 

Featured Reviews

Jane Rachma Kiniti - PeerSpot reviewer
Automate has streamlined workflows and increased efficiency with powerful automation
The best features of the solution are the flexible automation features, it is rich with beautiful connectors, and it is easy to use with little to no coding knowledge required to get started, so anybody can use the tool. The intuitive interface of Automate has an intuitive design, which makes it easy to learn and use even without a strong technical background, and it has a drag-and-drop interface, which makes everything so easy and straightforward. The error handling capabilities in complex automation tasks are powerful, as it handles all types of tasks, whether complex or simple. I've never faced any problems even when dealing with complex tasks, so everything is super smooth and highly reliable, even when dealing with big tasks, as it has never slowed down. Automate's compatibility with existing IT infrastructure has impacted our business operations positively by providing smooth integration with other software that we use, such as Gmail, Jira, and Microsoft 365 apps, which gives us a unified platform instead of having to keep switching from one software to another, saving a lot of time and streamlining the whole workflows. The automated analytics have helped improve our business processes since it has increased our efficiency by automating our everyday tasks, freeing up time for us to focus more on strategic activities such as analyzing data and developing new business strategies. It is also cost-saving. By minimizing manual labor, it decreases human errors that can lead to costly mistakes. By automating the tasks, it helps to save costs, and it also improves our accuracy by reducing these errors to ensure that tasks are done almost perfectly.
Jamil Milhem - PeerSpot reviewer
Automates browsing tasks without needing a server connection
I have worked with Microsoft Power Platform and UiPath. Kofax RPA offers a comprehensive solution with built-in capabilities for executing tasks like running Excel files and web automation without additional servers. They provide their browsers and extensions. For functions such as OCR, image processing, and data extraction, Kofax has built-in features powered by their engine, eliminating the need for subscriptions to external technologies like Microsoft Cognitive Services or Google Search. One of Kofax RPA's strongest features is its on-premise solution, which is particularly beneficial for organizations operating in regions with data regulations, such as the UAE.
Isaac Viana - PeerSpot reviewer
Integration support simplifies automation and reduces errors without existing frustrations
In Workato, I can see everything that goes behind the process. You can see how everything works, how the tool works in the background. If something goes bad and an error appears, I can see why it happened. The best features Workato offers, in my opinion, are the easy integration with many different types of tools. The Workato interface is so easy to use. Workato has impacted my organization positively by reducing errors, which is one of the most important improvements I can see, and one great thing is that in Workato I can do many things that the main BPA platform we use does not do. Error reduction has helped our team in Workato as we can see more details about the most common errors and what makes everything go bad. With this specific data, we can develop a new and better solution. Workato helped us to do this. We can see more details about the errors and solve them. Workato has improved a lot of my work because there I can develop many flows easier and faster. At this moment, I do not have anything that frustrates me.
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Top Industries

By visitors reading reviews
Financial Services Firm
11%
Computer Software Company
9%
Manufacturing Company
9%
Performing Arts
6%
Financial Services Firm
15%
Computer Software Company
10%
Government
7%
Manufacturing Company
7%
Computer Software Company
14%
Financial Services Firm
10%
Manufacturing Company
8%
Retailer
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business22
Midsize Enterprise8
Large Enterprise6
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise1
Large Enterprise18
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise6
Large Enterprise7
 

Questions from the Community

What do you like most about HelpSystems AutoMate?
We use it for specific cases, mainly secure file transfers, which are vital for us. And it works for us.
What is your primary use case for HelpSystems AutoMate?
My main use case for Automate is automating my everyday tasks, such as reporting, task assignment, and updating proje...
What is your experience regarding pricing and costs for Fortra Automate?
The pricing for Automate is affordable, even for a small organization, and it's well-packed and affordable.
What do you like most about Kofax RPA?
You can automate browsing tasks without needing a server connection. The platform provides its browser, allowing you ...
What is your experience regarding pricing and costs for Kofax RPA?
The pricing models across the market initially differed significantly, as most RPA implementations were licensed on a...
What needs improvement with Kofax RPA?
Automation of complex processes involving stable legacy systems could be a major plus. The biggest issue lies in the ...
What needs improvement with Workato?
In Workato, there are some limitations regarding very high transactional data in file formats. For instance, we have ...
What is your primary use case for Workato?
The usual use cases for Workato include real-time data processing from either SFTP or SAS, and we have implemented mu...
What advice do you have for others considering Workato?
I have been working with clients for Workato implementation, focusing on consulting and implementing solutions for th...
 

Also Known As

HelpSystems Automate, Automate
Kofax RPA, Kofax Kapow, Kapow
No data available
 

Overview

 

Sample Customers

Aldergrove Financial Group, Preferred Health Professionals, Mindbeam Technologies, First Credit Union in British Columbia, Vestcom International, Prime Liberty Benefits, University of Tampa, CNLBancshares, World Precision Instruments, BJ's Restaurants, Globe Pequot Press, Accudata Technologies, Norton Healthcare, Pacific Toxicology Laboratories
Aetna, BNP Paribas, Citi, Goldman Sachs, HSBC, ING, Aviva, Humana, Willis, Merck, University Hospitals, CardinalHealth, American Red Cross, Alegri, Capita
Panera Bread, Berkshire Hathaway, Salesforce, Box, Splunk, ComScore, IBM, Complex Media, Microsoft, Home Depot, Cisco, News Corp, Braille Institute
Find out what your peers are saying about Tungsten RPA vs. Workato and other solutions. Updated: July 2023.
872,869 professionals have used our research since 2012.