Try our new research platform with insights from 80,000+ expert users
Manager at global trading
Real User
Overall easy to use, user friendly, and cloud based
Pros and Cons
  • "I have found the interface to be user-friendly and the overall simplicity valuable features."
  • "The solution should have a stand-alone application instead of us having to go through an internet browser."

What is most valuable?

Having the solution on the cloud has alleviated the need to have hardware on-premises. I no longer have to deal with the expense of power usage and the hardware taking up space. It is much better for us, we can now focus more on the business instead of our assets.

I have found the interface to be user-friendly and the overall simplicity valuable features.

What needs improvement?

The solution should have a stand-alone application instead of us having to go through an internet browser.

For how long have I used the solution?

I have been using this solution for approximately five years.

What do I think about the stability of the solution?

The solution is stable.

Buyer's Guide
Microsoft Exchange Online
December 2024
Learn what your peers think about Microsoft Exchange Online. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
824,067 professionals have used our research since 2012.

What do I think about the scalability of the solution?

In my experience Microsoft Exchange Online is scalable. We have approximately 10 people using this solution in my organization.

How was the initial setup?

We have three technicians that do the deployment and maintenance for the solution.

What's my experience with pricing, setup cost, and licensing?

There is a license required for the solution and it is paid annually.

What other advice do I have?

I would recommend this solution to others.

I rate Microsoft Exchange Online an eight out of ten. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1646865 - PeerSpot reviewer
ICT Consultant at a tech services company with 11-50 employees
Real User
Easy to use, reliable, and scalable
Pros and Cons
  • "The solution is easy to use and the cloud version has taken a lot of challenges away from the user."
  • "The solution could improve by making the user interface better."

What is our primary use case?

I am using Microsoft Exchange Online as part of Office 365 for email and the messaging services.

What is most valuable?

The solution is easy to use and the cloud version has taken a lot of challenges away from the user.

What needs improvement?

The solution could improve by making the user interface better.

For how long have I used the solution?

I have been using this solution for approximately two years.

What do I think about the stability of the solution?

Microsoft Exchange Online is stable.

What do I think about the scalability of the solution?

The solution is scalable.

How was the initial setup?

The installation is quick.

What's my experience with pricing, setup cost, and licensing?

This solution requires a license.

What other advice do I have?

I would recommend this solution to others.

I rate Microsoft Exchange Online a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Microsoft Exchange Online
December 2024
Learn what your peers think about Microsoft Exchange Online. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
824,067 professionals have used our research since 2012.
PeerSpot user
CEO at Shivaami Cloud Services Pvt. Ltd.
Real User
It is a stable product, but there are challenges regarding user provisioning.
Pros and Cons
  • "I have not had issues with stability of the product."
  • "I would like to let new users know that there are challenges regarding user provisioning, HRMS and the AD. Also, the data migration integrity needs to be checked in terms of the old data."

What is our primary use case?

My primary use of this solution is for emailing and for the e-calendar.

What needs improvement?

I cannot see anything that needs room for improvement at this time.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

I have not had issues with the stability of the product.

What do I think about the scalability of the solution?

Regarding scalability, we initially did have some issues with scalability. We have 150 people using the product.

How are customer service and technical support?

Tech support is a challenge at times. They take a long time to respond. Sometimes we have to wait two to three days for a response. They do help, at that point, but the response time is slow.

How was the initial setup?

The initial setup was not complex. There was a learning curve, but we overcame the challenge. We used the Microsoft website to help us with our questions.

What's my experience with pricing, setup cost, and licensing?

The pricing is a bit more expensive than other solutions.

Which other solutions did I evaluate?

We also have entities that use G Suite, and we have noticed that it is much smoother. We also considered IBM products, but we did not truly consider that as an option because of our Active Directory.

What other advice do I have?

I would like to let new users know that there are challenges regarding user provisioning, HRMS and the AD. Also, the data migration integrity needs to be checked in terms of the old data.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
GauravMathur - PeerSpot reviewer
Vice President Information Technology at a tech services company with 1,001-5,000 employees
Consultant
Easy to use, with consistency, and excellent performance
Pros and Cons
  • "Microsoft Exchange Online has great functionality."
  • "I would like to see better security added to Microsoft Exchange Online in the area of phishing or spam emails."

What is our primary use case?

Our primary case is for Microsoft teams. We use it for internal and external communication.

What is most valuable?

Microsoft Exchange Online has great functionality.

What needs improvement?

I would like to see better security added to Microsoft Exchange Online in the area of phishing or spam emails.

For how long have I used the solution?

I have been using Microsoft Exchange Online for the past two years.

What do I think about the stability of the solution?

The stability is very good with Microsoft Exchange Online.

What do I think about the scalability of the solution?

We have found that scalability is not an issue. We have approximately thirty thousand working in our organization.

How was the initial setup?

The initial setup was easy and straightforward.

What about the implementation team?

Deployment takes one or two days maximum.

What other advice do I have?

I would rate Microsoft Online Exchange an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Senior System & Security Administrator at a legal firm with 51-200 employees
Real User
Straightforward, cloud-based application that is easy to connect
Pros and Cons
  • "Exchange Online is a straightforward cloud-based application. It's easy to connect and the interface is user friendly."
  • "The price could be cheaper."

What is our primary use case?

Every company needs a mailing system. No company can work without one, so every company needs Exchange Online.

What is most valuable?

Microsoft Exchange Online is secure and stable. It's a very helpful application.

For how long have I used the solution?

I've been using Microsoft Exchange for a few years.

What do I think about the scalability of the solution?

We have about a hundred users working with Exchange Online.

How was the initial setup?

Exchange Online is a straightforward cloud-based application. It's easy to connect and the interface is user-friendly. 

What's my experience with pricing, setup cost, and licensing?

We have an annual subscription. The price could be cheaper.

What other advice do I have?

I rate Microsoft Exchange Online 10 out of 10. I would recommend it. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Muhammad Shoaib Bhatti - PeerSpot reviewer
CoFounder/CTO at Hybrid Tech
Real User
Stable, scalable, and can be used from anywhere
Pros and Cons
  • "We have found the solution to be stable."

    What is our primary use case?

    I have been using the solution for 5 years. 

    How has it helped my organization?

    There is only one use case for our clients, we sell the solution to clients that can not afford to build on-site data centers and therefore they need an online solution.

    What do I think about the stability of the solution?

    The solution we have found it to stable.

    What do I think about the scalability of the solution?

    The solution is scalable.

    What's my experience with pricing, setup cost, and licensing?

    The price of the solution could be less expensive.

    What other advice do I have?

    I recommend the product and we plan to continue selling it in the future.

    I rate Microsoft Exchange Online eight out of ten.

    Which deployment model are you using for this solution?

    Private Cloud
    Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
    PeerSpot user
    PeerSpot user
    Infrastructure Architect at a tech services company with 5,001-10,000 employees
    Real User
    I really like the unlimited archiving, the hold and redemption policy functionality.
    Pros and Cons
    • "Tech support has been great, when necessary."
    • "It is a stable, and highly scalable product."
    • "Migration can be an issue if you do not have a good audit process."
    • "Functionality wise, I can't really say it's improved from Exchange Online, I think it's not so much change on-premise. It's about the same. Other than that, it's the extra features that make a difference, really"

    What is our primary use case?

    We primarily use this as a business solution for service desk, mails and the automation process. This year, we did a migration process from Exchange to Exchange Online, and that included everything that goes with that. 

    How has it helped my organization?

    A better approach for them to use Exchange Online was to have the host serve us in a cloud service. Functionality wise, I can't really say it's improved from Exchange Online, I think it's not so much change on-premise. It's about the same. Other than that, it's the extra features  that make a difference, really.

    I think with Exchange, it's a lot of integration functionality with the Skype for business. It's quite accepted if you like an almost-defective standard. Especially in the region that we email them, definitely in the Asia-Pacific region or at least Oceania region. It's really easy to use. The the room and shared mailbox functionality that people use, it just all really works well together.

    What is most valuable?

    The features that are most valuable are: unlimited archiving, the hold and redemption policy functionality.

    For how long have I used the solution?

    One to three years.

    What do I think about the stability of the solution?

    There were no issues of stability at all. I have not experienced issues of connectivity or backend issues at all. 

    What do I think about the scalability of the solution?

    This is a highly scalable solution. We implemented it for 160 users. All the space you need is there. You could quickly grow it. All the functionality is there. You've got the power shelf or bulk work that you need to do. There are no issues.

    How is customer service and technical support?

    Tech support has been great, when necessary. There is a quick response time. The specific issues we were dealing with were to verify an end-case. We did have to go through three or four different people, who gave us different answers. But, we finally got a response from a tech specialist who plainly told us that we could not do what we wanted to do. We found the tech support highly intelligent and knowledgeable.

    How was the initial setup?

    Initial setup was straightforward.

    What was our ROI?

    We worked out the investment was a worthwhile investment that saved itself in about eight months. The investment in the project to get it across would pay for itself by reducing the on-premise Exchange costs. There is a definite return on investment by using this solution.

    What's my experience with pricing, setup cost, and licensing?

    Regarding the pricing and licensing of the solution, it's great. I think it's just awesome. There's no argument about how much value you get on the per user, for user expenditure. It's really great, I don't have any issues with it. I think it's excellent.

    What other advice do I have?

    Make sure you've got a set user base from all areas of the business because everyone in different departments uses the mail functionality differently. Just make sure you have a really good audit process of what your current environment really is doing before you do your migration.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    PeerSpot user
    Microsoft System Engineer at Summit Technology Solution
    Vendor
    Migrations in the cloud provide stability, allowing users to focus on administering online without the need for an IT professional.

    Valuable Features:

    • File Server or DFS migration to SharePoint online.
    • Very stable product and is highly available.
    • ITB storage.
    • Assign same file server permission on SharePoint online.
    • SharePoint online can integrate with Exchange on premises or online.
    • Document automation.

    Improvements to My Organization:

    One of the best products. What I really love about SharePoint especially is SharePoint online.

    Not only will you get the SharePoint benefits, but it's also highly available. I made a migration with more than 4 companies at Egypt from file server to Sharepoint online. They were very happy because of the stability of the cloud and they forgot the troubleshooting to the servers. They can just focus on the administration of SharePoint online.

    Also one of these companies doesn't have an IT professional admin or even help desk, so they are working with Skype for Business online. With Exchange SharePoint and one drive, they are happy because of the storage they have as well as not needing an IT professional to administer it. It just requires adding some features and assigning some permissions and they are very happy and satisfied with SharePoint (the Office 365 suite).

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user