We used the solution for emails and communication.
Consultant at Ilm Ux Pvt Ltd
A fast and versatile solution that can be easily integrated with other technology
Pros and Cons
- "The product was simple to use."
- "It will be much better if the tool is integrated with OpenAI."
What is our primary use case?
What is most valuable?
The solution was better and faster than Microsoft Mail. It was versatile. Integrating with the domain users was very simple. It was very easy to connect to other technology. The product was simple to use. It had all the features I needed.
What needs improvement?
It will be much better if the tool is integrated with OpenAI. Integrating with OpenAI will make all the options available to the users. It will be helpful for administrators.
For how long have I used the solution?
I have used the solution for six years.
Buyer's Guide
Microsoft Exchange Online
January 2025
Learn what your peers think about Microsoft Exchange Online. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
832,138 professionals have used our research since 2012.
What do I think about the stability of the solution?
The product was quite stable.
What do I think about the scalability of the solution?
We had 100 users in my previous organization. We needed two engineers for the maintenance of the solution.
Which solution did I use previously and why did I switch?
I recently joined a new organization. I am currently using BigRock. I am planning to migrate to Microsoft Exchange. I have recommended it to our management.
How was the initial setup?
The initial setup was very straightforward. I required emails and domain connectivity for the users. I wanted all the users to be able to send emails locally and to external users. I also wanted the server to communicate with the ISP. It was easy to configure the solution. A team of engineers deployed the tool.
What other advice do I have?
I recommend the solution to others. Overall, I rate the product a ten out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
CEO at Shivaami Cloud Services Pvt. Ltd.
It is a stable product, but there are challenges regarding user provisioning.
Pros and Cons
- "I have not had issues with stability of the product."
- "I would like to let new users know that there are challenges regarding user provisioning, HRMS and the AD. Also, the data migration integrity needs to be checked in terms of the old data."
What is our primary use case?
My primary use of this solution is for emailing and for the e-calendar.
What needs improvement?
I cannot see anything that needs room for improvement at this time.
For how long have I used the solution?
One to three years.
What do I think about the stability of the solution?
I have not had issues with the stability of the product.
What do I think about the scalability of the solution?
Regarding scalability, we initially did have some issues with scalability. We have 150 people using the product.
How are customer service and technical support?
Tech support is a challenge at times. They take a long time to respond. Sometimes we have to wait two to three days for a response. They do help, at that point, but the response time is slow.
How was the initial setup?
The initial setup was not complex. There was a learning curve, but we overcame the challenge. We used the Microsoft website to help us with our questions.
What's my experience with pricing, setup cost, and licensing?
The pricing is a bit more expensive than other solutions.
Which other solutions did I evaluate?
We also have entities that use G Suite, and we have noticed that it is much smoother. We also considered IBM products, but we did not truly consider that as an option because of our Active Directory.
What other advice do I have?
I would like to let new users know that there are challenges regarding user provisioning, HRMS and the AD. Also, the data migration integrity needs to be checked in terms of the old data.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Microsoft Exchange Online
January 2025
Learn what your peers think about Microsoft Exchange Online. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
832,138 professionals have used our research since 2012.
Vice President Information Technology at a tech services company with 1,001-5,000 employees
Easy to use, with consistency, and excellent performance
Pros and Cons
- "Microsoft Exchange Online has great functionality."
- "I would like to see better security added to Microsoft Exchange Online in the area of phishing or spam emails."
What is our primary use case?
Our primary case is for Microsoft teams. We use it for internal and external communication.
What is most valuable?
Microsoft Exchange Online has great functionality.
What needs improvement?
I would like to see better security added to Microsoft Exchange Online in the area of phishing or spam emails.
For how long have I used the solution?
I have been using Microsoft Exchange Online for the past two years.
What do I think about the stability of the solution?
The stability is very good with Microsoft Exchange Online.
What do I think about the scalability of the solution?
We have found that scalability is not an issue. We have approximately thirty thousand working in our organization.
How was the initial setup?
The initial setup was easy and straightforward.
What about the implementation team?
Deployment takes one or two days maximum.
What other advice do I have?
I would rate Microsoft Online Exchange an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior System & Security Administrator at a legal firm with 51-200 employees
Straightforward, cloud-based application that is easy to connect
Pros and Cons
- "Exchange Online is a straightforward cloud-based application. It's easy to connect and the interface is user friendly."
- "The price could be cheaper."
What is our primary use case?
Every company needs a mailing system. No company can work without one, so every company needs Exchange Online.
What is most valuable?
Microsoft Exchange Online is secure and stable. It's a very helpful application.
For how long have I used the solution?
I've been using Microsoft Exchange for a few years.
What do I think about the scalability of the solution?
We have about a hundred users working with Exchange Online.
How was the initial setup?
Exchange Online is a straightforward cloud-based application. It's easy to connect and the interface is user-friendly.
What's my experience with pricing, setup cost, and licensing?
We have an annual subscription. The price could be cheaper.
What other advice do I have?
I rate Microsoft Exchange Online 10 out of 10. I would recommend it.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Delivery manager at a computer software company with 201-500 employees
Completely scalable and flexible
Pros and Cons
- "The solution offers complete scalability and flexibility."
- "The solution should have more integration with other platforms."
What is our primary use case?
I use the latest version.
The solution obviates the need for infrastructure. The model is pay-per-use. We are not talking about a single email but a complete collaboration suite. One gets very well integrated IT which is tightly stitched with collaborations. One can chat and field calls. As such, it is not only Exchange Online coming on, but Office 365 Suites, which Microsoft provides the users. This availability ranges from first-line workers to CEO level users, depending on one's requirements. All the industry needs are covered. One can take the model best suited to him and tailor his solution to his investment capacity needs.
This means that the solution offers complete scalability and flexibility. A business user who occupies a very small portion of the industry can pay less for a suite. The desktop and web versions are also options. The solution's handy. One can use it on his mobile, or any other devices, including multiple devices and single identity. So, the picture is comprised of many components.
What needs improvement?
The solution should have more integration with other platforms. It is more integrated to the collaboration suite and other document management systems.
For how long have I used the solution?
I have been using Microsoft Exchange Online for the last couple of years.
What do I think about the scalability of the solution?
The solution boasts complete scalability.
How was the initial setup?
As the solution is cloud-based, there is no installation required. There is no need to worry about its applications and no license. We are talking about per-user subscription-based use.
When it comes to the license, we are already talking about Microsoft. There is also provisioning. Otherwise, it's just plug and play. There are not many administrative tasks involved.
What's my experience with pricing, setup cost, and licensing?
The model is one which is pay-per-use go. There is no license. We are talking about per-user subscription-based use.
When it comes to the license, we are already talking about Microsoft. There is also provisioning. Otherwise, it's just plug and play. There are not many administrative tasks involved.
A business user who occupies a very small portion of the industry can pay less for a suite. The desktop and web versions are also posibilities.
What other advice do I have?
The solution is an SaaS cloud-based solution.
There are a thousand-plus users making use of the solution in our organization.
I would recommend the solution to others, although this depends on the capacity one is interested in and whether he utilizes another solution. For someone who wants the complete bouquet of the solution, he can go with Office 365. There are others solutions which are geared to one who is only interested in email capabilities. There are many cloud-based solutions available, although these vary with the needs of the organization. Office 365 is geared towards someone who is looking for a complete collaboration suite. Someone who is not looking for this is advised to go with another solution.
I rate Microsoft Office Exchange as an eight to nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
CoFounder/CTO at Hybrid Tech
Stable, scalable, and can be used from anywhere
Pros and Cons
- "We have found the solution to be stable."
What is our primary use case?
I have been using the solution for 5 years.
How has it helped my organization?
There is only one use case for our clients, we sell the solution to clients that can not afford to build on-site data centers and therefore they need an online solution.
What do I think about the stability of the solution?
The solution we have found it to stable.
What do I think about the scalability of the solution?
The solution is scalable.
What's my experience with pricing, setup cost, and licensing?
The price of the solution could be less expensive.
What other advice do I have?
I recommend the product and we plan to continue selling it in the future.
I rate Microsoft Exchange Online eight out of ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
Tech Lead at a tech services company with 1,001-5,000 employees
The management is very simple. The unlimited storage is a nice feature.
Pros and Cons
- "It is a reasonable solution."
- "It is very manageable."
- "Its most valuable feature is the unlimited storage. It also has very little downtime."
- "For example, recently there were some spam incidents that Microsoft does not currently mitigate because they have another paid solution to do so. It would be nice to integrate the security and the anti-spam (i.e. the fake links, etc.) along with the Exchange Online default."
What is our primary use case?
Our primary use case is for a mailing solution. It is an amazing solution that we have been using for quite some time.
How has it helped my organization?
The management is very simple, using Exchange Online. So basically you just start a license. So that way, management is very simple.
What is most valuable?
Its most valuable feature is the unlimited storage. It also has very little downtime. In addition, there is a lot of security which comes with this product. I do not think of integration of anything without this solution.
What needs improvement?
There is still room for improvement. For example, recently there were some spam incidents that Microsoft does not currently mitigate because they have another paid solution to do so. It would be nice to integrate the security and the anti-spam (i.e. the fake links, etc.) along with the Exchange Online default.
For how long have I used the solution?
More than five years.
What do I think about the stability of the solution?
I have not experienced any issues with stability of the solution.
What do I think about the scalability of the solution?
I have not experienced any issues with the scalability of the solution.
How are customer service and technical support?
I think the tech support was very good. There are different types of support provided. We had some recent issues regarding anti-spam.
Which solution did I use previously and why did I switch?
We upgraded from earlier versions of Exchange to the current Exchange Online. We noticed that the last version had a limitation of data storage. With the current Exchange Online, if I have a license, I can have unlimited storage. So, I do not have to worry about anything, and I can keep all of the emails on the cloud, accessible from all of my devices. It is also a welcome integration with all Microsoft Suite products. This is a nice added advantage.
How was the initial setup?
The initial setup was not that complex. If you have experience with Microsoft Exchange, then the setup of Microsoft Exchange Online is still fairly straightforward.
What's my experience with pricing, setup cost, and licensing?
I think it is a very manageable and reasonable solution. There are different licensing agreements that you can choose, according to your company's needs. In general, I think this is a pretty reasonable solution.
Which other solutions did I evaluate?
We started with Exchange, so we did not look at other solutions.
What other advice do I have?
Exchange Online is the best solution currently available in the market. And we see from our experience that people are moving from different mailing solutions to Exchange Online. It works very well with your Microsoft Suite of products such as : Word, Excel, PowerPoint, and Outlook.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Microsoft System Engineer at Summit Technology Solution
It's available 99% of the time, but its storage capacity could be improved.
Valuable Features:
Office 365 is one of the strongest solutions that I've seen. In my mind, it will change the whole world in the way servers are used. It provides stability for every organization, especially small & mid-sized.
Improvements to My Organization:
One of the solutions of Office 365 is Exchange Online:
Exchange Online is part of the Office 365 family. It provides a lot of features, but the most important one to me is that it's always available, meaning I have no maintenance headaches. It's available 99% of the time, which means that downtime is less than a half hour per year -- which is awesome for any organization. From my experience, Exchange Online is very stable, there's never downtime, and users are satisfied with the 50 GB mailbox they each get (useful for when they, for example, forget to delete emails or something like that). They can also just connect via internet and they will be up and running. Also, while the migration is neither difficult nor easy, it's a nice feature. The option to stay with hybrid with Exchange premium is good too because that if I don't have enough money to extend my users, I can still stick with the free version.
Room for Improvement:
- storage capacity
- updates
Disclosure: My company has a business relationship with this vendor other than being a customer: We integrate Microsoft solutions for our customers.
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Updated: January 2025
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