Microsoft Exchange Online Reviews

Our primary use case for the solution is focused on the email team. We are currently in a hybrid environment and have some users on cloud and some on-premises. So we are migrating everybody from on-premises to the cloud by the end of this year.

It has helped us because we don't have to worry about servers crashing. Everything has been stable since we began migrating to the cloud.

We have found the availability of large storage valuable.

The mail-blocking feature is not great and could be improved. 

We have been using the solution for approximately three years and are currently using Microsoft Exchange 2013.

The solution is stable, and we have not had any downtime in the last three years.

The solution is scalable and approximately two people are required for deployment and maintenance.

We rate customer service and support an eight out of ten.

Positive

We have not previously used other solutions.

I cannot comment on the initial setup as a third party did it for us.

We implemented it via a Microsoft third-party vendor.

We have seen a return on investment.

The licensing cost varies. For example, we have E1 and E3 licenses. Currently, it's approximately E3 $20 per user.

I rate the solution a nine out of ten. The solution is good, but the mail-blocking feature can be improved. I advise new users considering implementing the solution to consider using a third-party vendor for the implementation process.

I use Microsoft Exchange Online for email.

I was talking to my dentist this morning, and I was manually entering the appointment into my calendar, and I was impressed that Exchange would actually give me the address. 

It wasn't always this way, but now it's all connected in some way. I just entered the name without checking to make sure I didn't have a typo, and my calendar was able to give me the address, it just popped up. 

When you used to write to someone, you would often begin typing their name and their email address would appear; you would simply click and you would have the correct email address. That has been working for a while, but having the location address appear was a pleasant surprise. It was amazing.

I have been having problems with Exchange. Sometimes there are issues with emails, most likely from a POP3 server, and some of the email accounts, I am not sure which one, but emails stop coming in at some point if I don't update. 

Not all of my email accounts are affected, but I have a few, and I am wondering if it is not my Gmail account on Exchange. There will be an upgrade at some point, and if I put it off, emails will stop coming in. That is a problem I have seen before, but then you do the upgrade, restart or restart the application, and usually, when you do the upgrade the problem is gone, and the emails are coming in.

Sometimes they change the interface. This has happened recently, and I'm not sure if it was something I did or something else. They don't ask for your opinion when they do this, and I am not a child anymore, and I despise it when they change the interface without consulting me. 

I am sure they had good reasons for the last interface change, but now you have the mail calendar people and tasks on a very narrow vertical bar on the left-hand side of the screen when Exchange is open full screen, and it used to be on the left side of the screen, but near the bottom, and I used to select them there, but for some reason, it has changed.

Aside from that, it's a good product. I recently added a new email account. I now have four email accounts attached to my main computer from which I receive emails on a regular basis, which is beneficial. I was able to add email accounts on my own. 

I had an issue with a delayed email account at some point. That was a long time ago, and I am not sure if the problem is still present; it could have been two or three years ago.

I couldn't delete an email account because it was identified as my primary account by the application. 

I am not sure why any of my accounts should be considered my primary account if I haven't explicitly told the app that they are. I was unsuccessful in removing it.

I needed to figure out how to change which of my accounts was the main account so that I could delete the one that the machine thought was my main account. But that was three years ago, so I'm not sure if it's still that way, but I was irritated at the time because I wasted half a day figuring out how to do this.

I contacted technical support and was surprised that Microsoft contacted me.

I had some account, login account issues on my Xbox One, and I remember being able to talk to someone in Microsoft, which was also amazing.

I used Google Hangouts briefly, but I have been using Microsoft Teams for conferencing.

I am not well versed in Google Hangouts. I have issues when it is not Teams, which is why I use it all of the time. 

When it's not Teams, I sometimes have issues with the desktop that I am using, and the microphone and speakers are not always properly configured. 

I have a camera with an integrated microphone attached to my desktop, as well as speakers connected to the desktop, and there is occasionally an incorrect selection in the inputs for the microphone. 

I am not sure if this is a problem with Google Hangout, Zoom, or something else. I know that Teams always works and that my computer always knows which option is the correct one.

At the start of COVID, when I started using these applications more, like everyone else. I recall attending a meeting where my camera was turned on but I was completely silent because I couldn't figure out how to make my microphone or select the input, and the meeting had already begun, my colleagues took over and I was there, people could see my face, but I couldn't speak.

Now that I've gotten a lot better at this, if the audio doesn't work within the first few minutes of the meeting, I can usually fix it by going into settings and selecting, trying every input until I can actually test and see that, the microphone is now picking up my voice.

Microsft Teams works great for finding the microphone on my machine, or the microphone associated with my camera, but not so well for other applications.

In addition to Microsoft Exchange Online, we use Microsoft Word, Microsoft Excel Teams, and sometimes PowerPoint.

The installation was all done online. I subscribed, received a link, and installed the application. It is not an online version, but it is online in a browser. 

As it was not installed with a disc, I consider it online. I subscribed to Office 365 or 360, and then I received links to install all of the available applications. They are on my machine, but they were not purchased at a computer store.

We have an Office 360 subscription.

I'm not sure. It's somewhere between $100 and $200, but I couldn't tell you.

I didn't install it on my computer. The app is a resident on my computer, but it's a Microsoft Office subscription with automatic updates, and it's not like a version of the application that I purchased and installed on a disc on my machine.

I don't own the application because I pay an annual subscription to use it.

Previously you had to buy it at a computer store and own it until you purchased the next version. That is not the case. I pay approximately $120 or $150 per year, and as long as I pay that amount, they will do regular updates so that I always have the most recent and greatest version of the application.

It's a good product, I would rate Microsoft Exchange Online an eight out of ten.

Exchange Online plays a significant role in our business. It controls all our emails, so we'd be in a lot of trouble if we didn't have that. It's an essential product.

The problem with Exchange is that the attributes aren't flexible enough. I'd like to see more interaction with Office 365 and tighter integration between on-prem Exchange and Exchange Online. There's still a disconnect between mailboxes and the cloud. 

I've been using Exchange Online for the last 20 years.

Exchange Online is pretty scalable. We have about 6,000 users at our company.

I rate Microsoft support six out of 10. 

We were using a Windows NT 3.5 20 years ago and an on-prem version of Exchange.

Setting up Exchange Online is straightforward. I rate it eight out of 10 for ease of installation. The total time of deployment was a couple of days. I have eight staff looking after it.

There's a licensing cost, but it's included in our Azure pricing, so I'm not really concerned about it.

I rate Exchange Online seven out of 10. There's no alternative to it unless you want to use some Unix system, like Apache. People don't use Apache for wide-stream things like email and stuff like that. The only equivalent is a Linux-based or Unix-based solution, and who wants to do that?

I use Microsoft Exchange Online at my workplace for receiving emails.

Microsoft Exchange Online is a very stable solution.

The solution’s API integrations could be improved.

Microsoft Exchange Online is a scalable solution. Around 5,000 users are using the solution in our organization, and we have plans to increase the usage.

The solution’s technical support is very good.

The solution’s initial setup is straightforward.

We implemented the solution through an in-house team.

Overall, I rate Microsoft Exchange Online an eight out of ten.

This product provides us with a secure login and enables us to gather information from our users. We are resellers and I'm a key account manager. 

The design is intuitive and better than the solution we had previously used. Once it was configured it was very easy to use. 

This is a single solution and if it's the first time you've used Exchange, it's extremely difficult to get users onboard because it's much more complicated than you'd have with 365, for example. 

We've only just started using it, it's been a week. 

The solution is stable. 

The solution is scalable, we have around 100 users. 

The initial setup was complex and took us around two weeks. We deployed in-house; it's in the cloud so there's no maintenance required. 

The problem is that it's a little complicated when you first start using it. It's important to read up about it and figure out whether it's the right solution for you. 

I rate the solution seven out of 10.

We primarily use it for email authentication, and I believe we've adopted nearly all the associated features and updates that have been implemented.

The most valuable feature as it encompasses all aspects of collaboration, communication, reporting, and storage.

There is room for improvement in terms of security, as it could be better. Enhancing end-user knowledge is crucial, as it often requires multiple steps and can become intricate when trying to meet our expectations.

I have been working with it for ten years.

The system has maintained a high level of stability, although managing licenses and testing can be a bit challenging, especially for large organizations like ours. The downtime occurrences have been relatively rare, with any issues that arise being promptly and effectively resolved.

It's highly scalable and you can easily expand your licenses and integrate new capabilities and modules. We can also tap into other solutions by simply using plug-ins, which provide the capabilities we need, and scalability remains a straightforward process.

We occasionally rely on tech support, and while they often meet our expectations, there are instances where our anticipated resolution timelines are not met. This can be attributed to the prolonged engagement period. On a positive note, the overall experience with support has been satisfactory, with most interactions going smoothly. I would rate it eight out of ten.

Positive

The initial setup is quite straightforward and not overly complex

The deployment process doesn't differ significantly from other solutions. It involves integrating with our online domain controllers for authentication and setting up the system. It's a straightforward process without complex steps or unique challenges, we collaborate directly with the OEM, without involving external consultants.

I find it reasonably priced.

Overall, I would rate it eight out of ten.

I work for civil ministries, and we exclusively use Microsoft products because we get them for a low price.

I handle security with Fortinet, and I run virtualization with Citrix. Those are my main tasks.

Microsoft has many consultants who can provide support.

Some of the Microsoft implementations of protocols are far from standard. They make their own standards, and you're out if you can't convert to them. With other Unix-based solutions, we had more flexibility to react to special problems we needed to solve. We can only solve the problem now if the problem is solvable with Microsoft.

Similarly, it is tricky to integrate Microsoft Exchange Online if you are in an infrastructure provided by other vendors. We have had an alternative solution to Exchange since 2016, and if we had problems, it was never a problem with Microsoft. It was a problem with the alternative product. The problem is that Microsoft has a standard, and you need to stick to it.

Even if the reason for the problems is Microsoft, the SMTP stack in Exchange is far from the RC of SMTP. If the alternative solution makes extensions to DNS for their active directory and if you use an RC DNS server, you would have problems with some of the records that Microsoft produces. They are not replicated. If you begin with Microsoft, you make everything Microsoft. It is difficult to mix Microsoft with other vendors or with other products. And you get less support if you want to choose a solution other than Microsoft.

Moreover, Exchange Online should work on integration with other services like Teams because when they work together, you gain benefits that other companies might not be able to give you.

I have been using Microsoft Exchange Online since 2012, and we will use it in the future.

We formerly worked with Unix-based mail servers. The positive side is that you're flexible. You could use different hardware. You get limited with Microsoft.

Microsoft solutions are expensive.

I prefer to use solutions like LibreOffice since they are free and cheaper, but our partners might have problems reading our data, and we would face difficulties cooperating.

The main problem with Microsoft products is that we get very dependent on them. Until 2016, I had to make decisions for the budget for the Southwest of Germany, and when you work with Microsoft, your budget is fixed to them, and you lose your ability to work with other solutions. That was a bad situation for us.

If you don't plan to use other solutions in the future, it's a good product. Otherwise, you have to be prepared that some problems may arise. Once you get married to Microsoft, it's a fierce divorce if you want to leave. I rate the solution an eight to nine out of ten.

The primary use case of Microsoft Exchange Online is for emailing.

The most valuable feature is the cloud environment.

The deployment is complex and has room for improvement.

I have been using the solution for five years.

The solution is stable.

The solution is scalable.

The technical support is good.

The initial setup is straightforward.

The deployment takes some time because it is complex.

We required 14 people for the deployment.

We have a three-year license for $25,000.

I give the solution a nine out of ten.

We have 700 people using the solution.

I recommend Microsoft Exchange Online to other users.