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Kalpa Prabashwera - PeerSpot reviewer
Senior Information Technology System Administrator at Sumathi Holdings
Real User
Top 10
Reliable, easy to access, and has good support
Pros and Cons
  • "It's pretty reliable. We haven't had any issues with it."
  • "The solution is expensive."

What is our primary use case?

We use the Microsoft email suite and we use this solution on a client basis so email can go through it. Everyone is using it currently.

What is most valuable?

We like that it is online and easy to access. We can work for everywhere. You don't have to install anything. 

It's pretty reliable. We haven't had any issues with it. 

The product is scalable.

Technical support has been very good.

We've witnessed a bit more ROI since switching to the cloud. 

What needs improvement?

The solution is expensive. 

The stability could always be better.

For how long have I used the solution?

I've been using the solution for three years. 

Buyer's Guide
Microsoft Exchange Online
December 2024
Learn what your peers think about Microsoft Exchange Online. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
824,067 professionals have used our research since 2012.

What do I think about the stability of the solution?

I'd rate the stability eight out of ten. We haven't had any issues, however, in previous versions, a few months back, we did have an outage.

What do I think about the scalability of the solution?

It's scalable. I'd rate it ten out of ten for ease of expansion. There are 300 users on it right now. We do not have plans to increase usage. 

How are customer service and support?

We've used technical support in the past. They have been very good. We have nothing to complain about. 

How was the initial setup?

We don't have to do any setup. We just have to log in and start using it. Since it's cloud-based there is no configuration necessary.

We have three people who are able to deploy and manage the solution.

What was our ROI?

We've seen an ROI. When we were on-premises we had much more trouble. The cloud makes it much better. We're saving a bit more money.

What's my experience with pricing, setup cost, and licensing?

The solution is expensive. For the price, we do get value, however, it is a bit too much money.

We pay for the solution on a yearly basis. There are no extra costs on top of licenses. 

What other advice do I have?

I'm always on the latest version since it is a cloud-based solution. 

I'd recommend the solution to others if they have the budget.

I would rate the solution nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Technical Consultant at LinkDev
Real User
Top 10
Helps provide storage size needed for backup
Pros and Cons
  • "Microsoft Exchange Online is a stable product."
  • "I feel that there is a need for improvement in the product, considering that there are some concerns with the tool's integration capabilities."

What is our primary use case?

I don't use all the features of Microsoft Exchange Online. The product helped me solve my issue related to the storage size needed for backup every time.

How has it helped my organization?

Microsoft Exchange Online Microsoft is a useful tool for Microsoft Teams and scrum planning.

What needs improvement?

I feel that there is a need for improvement in the product, considering that there are some concerns with the tool's integration capabilities.

For how long have I used the solution?

I have been using Microsoft Exchange Online for three years. My company has a partnership with Microsoft.

What do I think about the stability of the solution?

Microsoft Exchange Online is a stable product. Stability-wise, I rate the solution a nine out of ten.

What do I think about the scalability of the solution?

Scalability-wise, I rate the solution a nine out of ten.

Around 600 people in my company use the product.

My company has not planned to increase the use of the solution.

How was the initial setup?

The product's initial setup phase was straightforward.

The solution can be deployed in a week.

My company requires people with some IT knowledge to handle the product's deployment and maintenance processes.

What about the implementation team?

My company's in-house team deals with the product's installation process.

What's my experience with pricing, setup cost, and licensing?

My company needs to make monthly payments towards the licensing costs attached to the product. I feel that the price of the product is affordable.

Which other solutions did I evaluate?

My company chose Microsoft Exchange Online over other products since we have a partnership with Microsoft. For our company's business uses, Microsoft helps save costs and offers good support.

What other advice do I have?

The feature of Microsoft Exchange Online I found to be the most beneficial for team collaboration stems from the integration capabilities. Microsoft Exchange Online can integrate with products like Microsoft Teams or Windows Live.

I have seen that Microsoft Exchange Online's dashboard ensures the aggregation of all the integrated items in a single interface. I think my company has to order Microsoft Teams and apply for it separately to be used on a product like Microsoft Exchange Online.

The security and compliance features of Microsoft Exchange Online have impacted our company's business operations as it is a good tool for business needs, and I haven't seen any major issues with it in any of the items provided. I have also not had any negative reviews or complaints about the product from our company's teams.

I use the solution's calendar functions for my scheduling needs. but I don't know how it offers any support.

The tool's integration capabilities were used for the benefit of the management of the areas attached to the solution from a single place.

I rate the overall tool a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Microsoft Exchange Online
December 2024
Learn what your peers think about Microsoft Exchange Online. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
824,067 professionals have used our research since 2012.
Ayman Ayman - PeerSpot reviewer
Senior VMware /Storage Administrator at QNB Group
Real User
Top 10
A stable and scalable solution that can be used for receiving emails
Pros and Cons
  • "Microsoft Exchange Online is a very stable solution."
  • "The solution’s API integrations could be improved."

What is our primary use case?

I use Microsoft Exchange Online at my workplace for receiving emails.

What is most valuable?

Microsoft Exchange Online is a very stable solution.

What needs improvement?

The solution’s API integrations could be improved.

What do I think about the scalability of the solution?

Microsoft Exchange Online is a scalable solution. Around 5,000 users are using the solution in our organization, and we have plans to increase the usage.

How are customer service and support?

The solution’s technical support is very good.

How was the initial setup?

The solution’s initial setup is straightforward.

What about the implementation team?

We implemented the solution through an in-house team.

What other advice do I have?

Overall, I rate Microsoft Exchange Online an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Support Engineer at Crest
Real User
Top 20
Easy to set up with good pricing and good access
Pros and Cons
  • "Technical support is helpful."
  • "We'd like to have the ability to recall emails on the web. I'm not sure if that is available yet."

What is our primary use case?

The solution is basically for access and it provides the ability to just receive and send emails. It also works with calendars and contacts and all of that.

What is most valuable?

The solution works very well. It's one of the best options available. The access it provides is good. 

It has an easy initial setup. 

Technical support is helpful.

It is scalable.

The solution is quite stable. 

It has okay pricing. 

What needs improvement?

We'd like to have the ability to recall emails on the web. I'm not sure if that is available yet.

I haven't used the solution for too long and need more time to see if other improvements are needed.

The cost could be a bit lower.

We've had clients complain about some aspects of Microsoft Bookings. It would be great to have an opinion platform back on Bookings. 

For how long have I used the solution?

I've been working with the solution for six months. 

What do I think about the stability of the solution?

The solution is stable. The only thing that is not so stable is Microsoft Teams. However, Exchange has good reliability. It doesn't crash or freeze. 

What do I think about the scalability of the solution?

I love the scalability. I like that I can start wherever I am and scale up or down. I love the flexibility it gives us.

We have about 50 people on the solution presently. 

How are customer service and support?

Technical support is great. I've raised some requests, and they were helpful and responsive. 

Which solution did I use previously and why did I switch?

We did not previously use a different solution. 

How was the initial setup?

I took part in the implementation process. The initial setup is pretty straightforward and simple. 

The deployment didn't take more than an hour. 

We have two administrators that are global admins. We have one admin that is specifically for Exchange. 

What's my experience with pricing, setup cost, and licensing?

The pricing is fine. I've discussed this with customers, and they have found the price point to be fair. When you compare it to others, like Google, it is competitive. If it could be lower, of course, it would be ideal.

The solution costs $12 to $16 per user per month. 

What other advice do I have?

I currently support Microsoft products. I don't sell Microsoft. They also have my test environment, where I test a few things.

Everything is available in the documentation. It's a great solution. Everything you need is there.

Overall, I'd rate the solution nine out of ten. There's always room to improve still. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
PeerSpot user
Innocent Ohiaru - PeerSpot reviewer
IT Administrator at James Hope College
Real User
Top 5
A stable and user-friendly solution that provides various productivity tools and enables communication
Pros and Cons
  • "The product enables us to have remote meetings."
  • "The solution must provide better security features."

What is our primary use case?

I manage the tool. All of our business activities happen with the help of the tool. We also have SharePoint integrated into it. We have several other packages listed on the Exchange platform.

What is most valuable?

The product enables us to have remote meetings. Several valuable resources like SharePoint are available to us. It has been our basic tool for communication in an enterprise environment. It's user-friendly. The interfaces are quite friendly. We can navigate around interfaces and tasks. It has several productivity tools attached to it. I can have it deployed on the local computer and the cloud. As long as we have access to the internet, the tool is accessible anywhere in the world. It is a seamless and excellent product. It is a critical support platform.

What needs improvement?

The solution must provide better security features. It provides two-factor authentication, IPSec, security payload, and other authentication and encapsulation. I want more consignment of the access to identify users.

For how long have I used the solution?

I have been using the solution for about 15 years.

What do I think about the stability of the solution?

The tool’s stability is excellent. The server hardly goes down. In ten years, I hardly recall any downtime.

What do I think about the scalability of the solution?

We have more than 300 to 400 users.

How are customer service and support?

The support is excellent.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We chose the solution because our sister companies and other associates were using it.

How was the initial setup?

The setup was not difficult. We created a domain and implemented it with the help of a third-party company that is a partner with Microsoft. I do the annual renewal of our licensees. We have moved from enterprise licenses to educational licenses. Educational licenses have certain benefits and discounts.

What's my experience with pricing, setup cost, and licensing?

The product is very cheap. It is relatively affordable.

What other advice do I have?

If someone plans to use the solution, they must consider the number of users. They must choose the license model depending on their organization. The documentation must be put together in detail, and the right model must be chosen. Overall, I rate the tool a ten out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Ahmed Hesham - PeerSpot reviewer
Network Security Engineer at Raya Integration
Reseller
Top 5Leaderboard
An easy-to -use and stable solution that can be used for emails
Pros and Cons
  • "Microsoft Exchange Online is an easy-to -use email solution."
  • "Microsoft Exchange Online should have a faster search feature."

What is our primary use case?

I use Microsoft Exchange Online mainly for emails.

What is most valuable?

Microsoft Exchange Online is an easy-to -use email solution.

What needs improvement?

Microsoft Exchange Online should have a faster search feature.

For how long have I used the solution?

I have been using Microsoft Exchange Online for eight years.

What do I think about the stability of the solution?

Microsoft Exchange Online is a very stable solution.

What do I think about the scalability of the solution?

Microsoft Exchange Online is a scalable solution.

How was the initial setup?

The solution’s initial setup is straightforward.

What other advice do I have?

Overall, I rate Microsoft Exchange Online ten out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
System Administrator at KREBS+KIEFER
Real User
Top 5
The tool has diverse functions and excellent support
Pros and Cons
  • "Microsoft has many consultants who can provide support."
  • "It is tricky to integrate Microsoft Exchange Online if you are in an infrastructure provided by other vendors."

What is our primary use case?

I work for civil ministries, and we exclusively use Microsoft products because we get them for a low price.

I handle security with Fortinet, and I run virtualization with Citrix. Those are my main tasks.

What is most valuable?

Microsoft has many consultants who can provide support.

What needs improvement?

Some of the Microsoft implementations of protocols are far from standard. They make their own standards, and you're out if you can't convert to them. With other Unix-based solutions, we had more flexibility to react to special problems we needed to solve. We can only solve the problem now if the problem is solvable with Microsoft.

Similarly, it is tricky to integrate Microsoft Exchange Online if you are in an infrastructure provided by other vendors. We have had an alternative solution to Exchange since 2016, and if we had problems, it was never a problem with Microsoft. It was a problem with the alternative product. The problem is that Microsoft has a standard, and you need to stick to it.

Even if the reason for the problems is Microsoft, the SMTP stack in Exchange is far from the RC of SMTP. If the alternative solution makes extensions to DNS for their active directory and if you use an RC DNS server, you would have problems with some of the records that Microsoft produces. They are not replicated. If you begin with Microsoft, you make everything Microsoft. It is difficult to mix Microsoft with other vendors or with other products. And you get less support if you want to choose a solution other than Microsoft.

Moreover, Exchange Online should work on integration with other services like Teams because when they work together, you gain benefits that other companies might not be able to give you.

For how long have I used the solution?

I have been using Microsoft Exchange Online since 2012, and we will use it in the future.

Which solution did I use previously and why did I switch?

We formerly worked with Unix-based mail servers. The positive side is that you're flexible. You could use different hardware. You get limited with Microsoft.

What's my experience with pricing, setup cost, and licensing?

Microsoft solutions are expensive.

What other advice do I have?

I prefer to use solutions like LibreOffice since they are free and cheaper, but our partners might have problems reading our data, and we would face difficulties cooperating.

The main problem with Microsoft products is that we get very dependent on them. Until 2016, I had to make decisions for the budget for the Southwest of Germany, and when you work with Microsoft, your budget is fixed to them, and you lose your ability to work with other solutions. That was a bad situation for us.

If you don't plan to use other solutions in the future, it's a good product. Otherwise, you have to be prepared that some problems may arise. Once you get married to Microsoft, it's a fierce divorce if you want to leave. I rate the solution an eight to nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
IT specialist at Groww
Real User
Top 10Leaderboard
Good documentation, excellent support, and an easy initial setup
Pros and Cons
  • "The solution generally works well. We can send and receive emails just fine."
  • "The pricing could be a bit lower."

What is our primary use case?

We primarily have it for our customers. We primarily use the solution with mobile access, and it's just for having the ability to send and receive emails. It also works with calendars and contacts. 

What is most valuable?

The solution generally works well. We can send and receive emails just fine. 

It is useful and easy to use. 

The initial setup is straightforward. 

It's scalable.

The solution is stable.

Technical support is great.

The solution offers great documentation. 

What needs improvement?

We'd like to have the ability to recall emails. 

I've just used it for six months and am still working to understand the general landscape.

The pricing could be a bit lower. 

Certain items have been removed from Mircosoft Booking. They should re-add the capabilities it had before. 

For how long have I used the solution?

I've been using the solution for six months at this point. It's been less than a year. 

What do I think about the stability of the solution?

The stability of this solution is pretty good. We do find, however, that Microsoft Teams is unstable. Exchange, so far, has been great. 

What do I think about the scalability of the solution?

This solution is definitely scalable. We haven't had any issues at all. I love that I can start with what I actually need and scale up or down as needed from there. 

Right now, we have about 50 people on the solution. 

How are customer service and support?

Technical support is great. We're happy with its capabilities. There is also useful documentation that can help users understand the solution. 

Which solution did I use previously and why did I switch?

We are not using any other solutions. 

How was the initial setup?

The setup is pretty straightforward. It's not overly complex. It just took about an hour to set up everything. We simply had to go through some documentation. After we did that, it was very easy.

We have two administrators that can handle the management. They are global Microsoft admins. We also have an Exchange admin specifically. 

What's my experience with pricing, setup cost, and licensing?

The pricing is fine. I've had similar conversations with my customers, and we've found the cost is fair. However, if it could be lower, that would be a plus. 

The cost is around $12 to $16 per user.

What other advice do I have?

I'm an end user. We also currently support Microsoft products. 

Everything is available in the documentation, and there is great support. It's worth the price, and other users would enjoy having it.

I'd rate the solution nine out of ten. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user