Microsoft Exchange Online Reviews

We use Microsoft Exchange Online to send and receive emails through user and application mailboxes.

The product’s most valuable feature is the online archive.

From an IT perspective, we need clearer documentation to understand the product’s configuration process. It will be helpful if any precise and clear troubleshooting guides are available on the internet.

We have been using Microsoft Exchange Online for 11 years.

I rate the product’s stability a seven out of ten. It could be improved.

We have 65,000 Microsoft Exchange Online users in our organization. We plan to increase the usage as our company keeps acquiring new companies, and then we merge the users from the acquired companies. I rate its scalability a nine out of ten.

It is challenging to make the front-line technical support team understand the issues. The quality of support needs enhancement.

Neutral

I rate the initial setup process an eight out of ten. It takes around a couple of weeks for complete deployment.

We have an enterprise agreement with Microsoft. Since the last renewal, we have had one more 100% increase in the license due to new acquisitions. We asked Microsoft to provide some discount. Instead, they increase the license cost. The price is not competitive.

We only pay for an enterprise agreement, which includes on-site engagement activities from successful engineers, training sessions, vouchers for exams, etc.

It is important to do homework on exact business requirements and then make a purchase decision. It is not a cost-effective solution in some cases. I rate Microsoft Exchange Online a seven out of ten.

Our primary use case for the solution is focused on the email team. We are currently in a hybrid environment and have some users on cloud and some on-premises. So we are migrating everybody from on-premises to the cloud by the end of this year.

It has helped us because we don't have to worry about servers crashing. Everything has been stable since we began migrating to the cloud.

We have found the availability of large storage valuable.

The mail-blocking feature is not great and could be improved. 

We have been using the solution for approximately three years and are currently using Microsoft Exchange 2013.

The solution is stable, and we have not had any downtime in the last three years.

The solution is scalable and approximately two people are required for deployment and maintenance.

We rate customer service and support an eight out of ten.

Positive

We have not previously used other solutions.

I cannot comment on the initial setup as a third party did it for us.

We implemented it via a Microsoft third-party vendor.

We have seen a return on investment.

The licensing cost varies. For example, we have E1 and E3 licenses. Currently, it's approximately E3 $20 per user.

I rate the solution a nine out of ten. The solution is good, but the mail-blocking feature can be improved. I advise new users considering implementing the solution to consider using a third-party vendor for the implementation process.

I use Microsoft Exchange Online for email.

I was talking to my dentist this morning, and I was manually entering the appointment into my calendar, and I was impressed that Exchange would actually give me the address. 

It wasn't always this way, but now it's all connected in some way. I just entered the name without checking to make sure I didn't have a typo, and my calendar was able to give me the address, it just popped up. 

When you used to write to someone, you would often begin typing their name and their email address would appear; you would simply click and you would have the correct email address. That has been working for a while, but having the location address appear was a pleasant surprise. It was amazing.

I have been having problems with Exchange. Sometimes there are issues with emails, most likely from a POP3 server, and some of the email accounts, I am not sure which one, but emails stop coming in at some point if I don't update. 

Not all of my email accounts are affected, but I have a few, and I am wondering if it is not my Gmail account on Exchange. There will be an upgrade at some point, and if I put it off, emails will stop coming in. That is a problem I have seen before, but then you do the upgrade, restart or restart the application, and usually, when you do the upgrade the problem is gone, and the emails are coming in.

Sometimes they change the interface. This has happened recently, and I'm not sure if it was something I did or something else. They don't ask for your opinion when they do this, and I am not a child anymore, and I despise it when they change the interface without consulting me. 

I am sure they had good reasons for the last interface change, but now you have the mail calendar people and tasks on a very narrow vertical bar on the left-hand side of the screen when Exchange is open full screen, and it used to be on the left side of the screen, but near the bottom, and I used to select them there, but for some reason, it has changed.

Aside from that, it's a good product. I recently added a new email account. I now have four email accounts attached to my main computer from which I receive emails on a regular basis, which is beneficial. I was able to add email accounts on my own. 

I had an issue with a delayed email account at some point. That was a long time ago, and I am not sure if the problem is still present; it could have been two or three years ago.

I couldn't delete an email account because it was identified as my primary account by the application. 

I am not sure why any of my accounts should be considered my primary account if I haven't explicitly told the app that they are. I was unsuccessful in removing it.

I needed to figure out how to change which of my accounts was the main account so that I could delete the one that the machine thought was my main account. But that was three years ago, so I'm not sure if it's still that way, but I was irritated at the time because I wasted half a day figuring out how to do this.

I contacted technical support and was surprised that Microsoft contacted me.

I had some account, login account issues on my Xbox One, and I remember being able to talk to someone in Microsoft, which was also amazing.

I used Google Hangouts briefly, but I have been using Microsoft Teams for conferencing.

I am not well versed in Google Hangouts. I have issues when it is not Teams, which is why I use it all of the time. 

When it's not Teams, I sometimes have issues with the desktop that I am using, and the microphone and speakers are not always properly configured. 

I have a camera with an integrated microphone attached to my desktop, as well as speakers connected to the desktop, and there is occasionally an incorrect selection in the inputs for the microphone. 

I am not sure if this is a problem with Google Hangout, Zoom, or something else. I know that Teams always works and that my computer always knows which option is the correct one.

At the start of COVID, when I started using these applications more, like everyone else. I recall attending a meeting where my camera was turned on but I was completely silent because I couldn't figure out how to make my microphone or select the input, and the meeting had already begun, my colleagues took over and I was there, people could see my face, but I couldn't speak.

Now that I've gotten a lot better at this, if the audio doesn't work within the first few minutes of the meeting, I can usually fix it by going into settings and selecting, trying every input until I can actually test and see that, the microphone is now picking up my voice.

Microsft Teams works great for finding the microphone on my machine, or the microphone associated with my camera, but not so well for other applications.

In addition to Microsoft Exchange Online, we use Microsoft Word, Microsoft Excel Teams, and sometimes PowerPoint.

The installation was all done online. I subscribed, received a link, and installed the application. It is not an online version, but it is online in a browser. 

As it was not installed with a disc, I consider it online. I subscribed to Office 365 or 360, and then I received links to install all of the available applications. They are on my machine, but they were not purchased at a computer store.

We have an Office 360 subscription.

I'm not sure. It's somewhere between $100 and $200, but I couldn't tell you.

I didn't install it on my computer. The app is a resident on my computer, but it's a Microsoft Office subscription with automatic updates, and it's not like a version of the application that I purchased and installed on a disc on my machine.

I don't own the application because I pay an annual subscription to use it.

Previously you had to buy it at a computer store and own it until you purchased the next version. That is not the case. I pay approximately $120 or $150 per year, and as long as I pay that amount, they will do regular updates so that I always have the most recent and greatest version of the application.

It's a good product, I would rate Microsoft Exchange Online an eight out of ten.

Exchange Online plays a significant role in our business. It controls all our emails, so we'd be in a lot of trouble if we didn't have that. It's an essential product.

The problem with Exchange is that the attributes aren't flexible enough. I'd like to see more interaction with Office 365 and tighter integration between on-prem Exchange and Exchange Online. There's still a disconnect between mailboxes and the cloud. 

I've been using Exchange Online for the last 20 years.

Exchange Online is pretty scalable. We have about 6,000 users at our company.

I rate Microsoft support six out of 10. 

We were using a Windows NT 3.5 20 years ago and an on-prem version of Exchange.

Setting up Exchange Online is straightforward. I rate it eight out of 10 for ease of installation. The total time of deployment was a couple of days. I have eight staff looking after it.

There's a licensing cost, but it's included in our Azure pricing, so I'm not really concerned about it.

I rate Exchange Online seven out of 10. There's no alternative to it unless you want to use some Unix system, like Apache. People don't use Apache for wide-stream things like email and stuff like that. The only equivalent is a Linux-based or Unix-based solution, and who wants to do that?

I use Microsoft Exchange Online at my workplace for receiving emails.

Microsoft Exchange Online is a very stable solution.

The solution’s API integrations could be improved.

Microsoft Exchange Online is a scalable solution. Around 5,000 users are using the solution in our organization, and we have plans to increase the usage.

The solution’s technical support is very good.

The solution’s initial setup is straightforward.

We implemented the solution through an in-house team.

Overall, I rate Microsoft Exchange Online an eight out of ten.

We use the Microsoft email suite and we use this solution on a client basis so email can go through it. Everyone is using it currently.

We like that it is online and easy to access. We can work for everywhere. You don't have to install anything. 

It's pretty reliable. We haven't had any issues with it. 

The product is scalable.

Technical support has been very good.

We've witnessed a bit more ROI since switching to the cloud. 

The solution is expensive. 

The stability could always be better.

I've been using the solution for three years. 

I'd rate the stability eight out of ten. We haven't had any issues, however, in previous versions, a few months back, we did have an outage.

It's scalable. I'd rate it ten out of ten for ease of expansion. There are 300 users on it right now. We do not have plans to increase usage. 

We've used technical support in the past. They have been very good. We have nothing to complain about. 

We don't have to do any setup. We just have to log in and start using it. Since it's cloud-based there is no configuration necessary.

We have three people who are able to deploy and manage the solution.

We've seen an ROI. When we were on-premises we had much more trouble. The cloud makes it much better. We're saving a bit more money.

The solution is expensive. For the price, we do get value, however, it is a bit too much money.

We pay for the solution on a yearly basis. There are no extra costs on top of licenses. 

I'm always on the latest version since it is a cloud-based solution. 

I'd recommend the solution to others if they have the budget.

I would rate the solution nine out of ten.

This product provides us with a secure login and enables us to gather information from our users. We are resellers and I'm a key account manager. 

The design is intuitive and better than the solution we had previously used. Once it was configured it was very easy to use. 

This is a single solution and if it's the first time you've used Exchange, it's extremely difficult to get users onboard because it's much more complicated than you'd have with 365, for example. 

We've only just started using it, it's been a week. 

The solution is stable. 

The solution is scalable, we have around 100 users. 

The initial setup was complex and took us around two weeks. We deployed in-house; it's in the cloud so there's no maintenance required. 

The problem is that it's a little complicated when you first start using it. It's important to read up about it and figure out whether it's the right solution for you. 

I rate the solution seven out of 10.

I don't use all the features of Microsoft Exchange Online. The product helped me solve my issue related to the storage size needed for backup every time.

Microsoft Exchange Online Microsoft is a useful tool for Microsoft Teams and scrum planning.

I feel that there is a need for improvement in the product, considering that there are some concerns with the tool's integration capabilities.

I have been using Microsoft Exchange Online for three years. My company has a partnership with Microsoft.

Microsoft Exchange Online is a stable product. Stability-wise, I rate the solution a nine out of ten.

Scalability-wise, I rate the solution a nine out of ten.

Around 600 people in my company use the product.

My company has not planned to increase the use of the solution.

The product's initial setup phase was straightforward.

The solution can be deployed in a week.

My company requires people with some IT knowledge to handle the product's deployment and maintenance processes.

My company's in-house team deals with the product's installation process.

My company needs to make monthly payments towards the licensing costs attached to the product. I feel that the price of the product is affordable.

My company chose Microsoft Exchange Online over other products since we have a partnership with Microsoft. For our company's business uses, Microsoft helps save costs and offers good support.

The feature of Microsoft Exchange Online I found to be the most beneficial for team collaboration stems from the integration capabilities. Microsoft Exchange Online can integrate with products like Microsoft Teams or Windows Live.

I have seen that Microsoft Exchange Online's dashboard ensures the aggregation of all the integrated items in a single interface. I think my company has to order Microsoft Teams and apply for it separately to be used on a product like Microsoft Exchange Online.

The security and compliance features of Microsoft Exchange Online have impacted our company's business operations as it is a good tool for business needs, and I haven't seen any major issues with it in any of the items provided. I have also not had any negative reviews or complaints about the product from our company's teams.

I use the solution's calendar functions for my scheduling needs. but I don't know how it offers any support.

The tool's integration capabilities were used for the benefit of the management of the areas attached to the solution from a single place.

I rate the overall tool a nine out of ten.