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PeerSpot user
Microsoft System Engineer at Summit Technology Solution
Vendor
It's available 99% of the time, but its storage capacity could be improved.

What is most valuable?

Office 365 is one of the strongest solutions that I've seen. In my mind, it will change the whole world in the way servers are used. It provides stability for every organization, especially small & mid-sized.

How has it helped my organization?

One of the solutions of Office 365 is Exchange Online:

Exchange Online is part of the Office 365 family. It provides a lot of features, but the most important one to me is that it's always available, meaning I have no maintenance headaches. It's available 99% of the time, which means that downtime is less than a half hour per year -- which is awesome for any organization. From my experience, Exchange Online is very stable, there's never downtime, and users are satisfied with the 50 GB mailbox they each get (useful for when they, for example, forget to delete emails or something like that). They can also just connect via internet and they will be up and running. Also, while the migration is neither difficult nor easy, it's a nice feature. The option to stay with hybrid with Exchange premium is good too because that if I don't have enough money to extend my users, I can still stick with the free version.

What needs improvement?

  • storage capacity
  • updates
Disclosure: My company has a business relationship with this vendor other than being a customer: We integrate Microsoft solutions for our customers.
PeerSpot user
Senior Technology Support Analyst at a tech vendor with 5,001-10,000 employees
Real User
I am very happy with the UI, and the admins here are happy with the administrative control.
Pros and Cons
  • "The overall usage was all good."
  • "In terms of machine controls, it was very confusing, and some of the administrative parts will be done from the control, but in online writing mostly we can handle everything."

What is our primary use case?

We have users in our company and we wanted to see if we change from the older 2010 version, how it is functioning with the new users. Once we did so, we decided to change to Microsoft Exchange Online.

What is most valuable?

It is pretty good, and user friendly. I am very happy with the VUI, and the admins here are happy with the administrative control.

What needs improvement?

Exchange remains slow for us. In addition, in terms of machine controls, it was very confusing, and some of the administrative parts will be done from the control, but in online writing mostly we can handle everything.

For how long have I used the solution?

Three to five years.

What do I think about the stability of the solution?

I have no issues with stability of the Microsoft Exchange product.

What do I think about the scalability of the solution?

I have no issues with scalability of the Microsoft Exchange product.

How is customer service and technical support?

The tech support was very helpful.

How was the initial setup?

The initial setup was good. Initially, we had a hard time with installing the hybrid environment online, but we contacted the Microsoft technicians, and they helped us through it.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Microsoft Exchange Online
December 2024
Learn what your peers think about Microsoft Exchange Online. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
824,067 professionals have used our research since 2012.
Tech Lead at a tech services company with 1,001-5,000 employees
Consultant
The management is very simple. The unlimited storage is a nice feature.
Pros and Cons
  • "It is a reasonable solution."
  • "It is very manageable."
  • "Its most valuable feature is the unlimited storage. It also has very little downtime."
  • "For example, recently there were some spam incidents that Microsoft does not currently mitigate because they have another paid solution to do so. It would be nice to integrate the security and the anti-spam (i.e. the fake links, etc.) along with the Exchange Online default."

What is our primary use case?

Our primary use case is for a mailing solution. It is an amazing solution that we have been using for quite some time.

How has it helped my organization?

The management is very simple, using Exchange Online. So basically you just start a license. So that way, management is very simple.

What is most valuable?

Its most valuable feature is the unlimited storage. It also has very little downtime. In addition, there is a lot of security which comes with this product. I do not think of integration of anything without this solution. 

What needs improvement?

There is still room for improvement. For example, recently there were some spam incidents that Microsoft does not currently mitigate because they have another paid solution to do so. It would be nice to integrate the security and the anti-spam (i.e. the fake links, etc.) along with the Exchange Online default. 

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

I have not experienced any issues with stability of the solution.

What do I think about the scalability of the solution?

I have not experienced any issues with the scalability of the solution. 

How are customer service and technical support?

I think the tech support was very good. There are different types of support provided. We had some recent issues regarding anti-spam. 

Which solution did I use previously and why did I switch?

We upgraded from earlier versions of Exchange to the current Exchange Online. We noticed that the last version had a limitation of data storage. With the current Exchange Online, if I have a license, I can have unlimited storage. So, I do not have to worry about anything, and I can keep all of the emails on the cloud, accessible from all of my devices. It is also a welcome integration with all Microsoft Suite products. This is a nice added advantage.

How was the initial setup?

The initial setup was not that complex. If you have experience with Microsoft Exchange, then the setup of Microsoft Exchange Online is still fairly straightforward.

What's my experience with pricing, setup cost, and licensing?

I think it is a very manageable and reasonable solution. There are different licensing agreements that you can choose, according to your company's needs. In general, I think this is a pretty reasonable solution.

Which other solutions did I evaluate?

We started with Exchange, so we did not look at other solutions. 

What other advice do I have?

Exchange Online is the best solution currently available in the market. And we see from our experience that people are moving from different mailing solutions to Exchange Online. It works very well with your Microsoft Suite of products such as : Word, Excel, PowerPoint, and Outlook.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Alliance Manager at Berca Hardaya Perkasa
Real User
Using Microsoft Exchange is the easiest way to sync with Outlook

What is our primary use case?

  • A lot of mobile workers, and all well-known workers with Microsoft Outlook
  • Using Microsoft Exchange is the easiest way to sync with Outlook.

How has it helped my organization?

Now we move to opex, but the problem is, the cost is more expensive than other online email solutions.

What is most valuable?

We are using E3, but actually, users only use email and not Teams because they are not familiar with Teams.

What needs improvement?

  • Microsoft Teams, and anti-spam, because a lot of spam still comes from outside
  • Create the easiest tools to migrate from other email solutions.

For how long have I used the solution?

One to three years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1656168 - PeerSpot reviewer
Information Management Specialist at a government with 501-1,000 employees
Real User
Stable, easy to scale, and has good support
Pros and Cons
  • "It allows us to work from home, at any time or anywhere."
  • "The integration could be better if it could integrate well with other products and software."

What is our primary use case?

The main use for Microsoft Exchange Online is to work remotely. 

What is most valuable?

It allows us to work from home, at any time or anywhere.

What needs improvement?

The integration could be better if it could integrate well with other products and software.

For how long have I used the solution?

I have been using  Microsoft Exchange Online for a couple of years.

We are using the latest version.

What do I think about the stability of the solution?

It's a stable product. We have no issues with the stability of Microsoft Exchange Online.

What do I think about the scalability of the solution?

Microsoft Exchange Online is a scalable solution.

We have 350 users in our organization.

How are customer service and technical support?

I don't have any issues with the technical support. They are good.

Which solution did I use previously and why did I switch?

Previously, I was using Outlook.

How was the initial setup?

I was not involved in the installation.

We have a team of four or five admins to maintain and deploy this solution.

What other advice do I have?

I would recommend this solution to others.

I would rate Microsoft Exchange Online a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user6621 - PeerSpot reviewer
Consultant with 501-1,000 employees
Vendor
Encourages endless inefficient communications.

Valuable Features:

Intuitive in how to use. Organized so that all thread based and author based communications can be found easily.

Room for Improvement:

Encourages endless inefficient communications. Do not recommend it for companies that are trying to create efficient decision making processes and agile movement.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user216687 - PeerSpot reviewer
it_user216687Microsoft System Engineer at Summit Technology Solution
Vendor

that's so Nice to see you Using Exchange Online , also you Can use SharePoint online to replace your on premises File server or DFS , you can use SharePoint online to do the same permissions on file server and forget the problems of on premises environment.

See all 2 comments
Tech consultant at select softwares
Real User
Massive storage capacity with 100 GB per user mailbox
Pros and Cons
  • "The online version is faster, as it is a cloud instance. We can have massive mailbox capacity: 100 GB per user, which is huge. We can't provision such capacity internally, as the company would get burnt out paying for mailbox storage."
  • "I would prefer an anti-malware functionality in at least the basic version."

How has it helped my organization?

In terms of mail, it is on the cloud and there is a lot of dependency on the internal server, which is not exactly great. 

The online version is faster, as it is a cloud instance. We can have massive mailbox capacity: 100 GB per user, which is huge. We can't provision such capacity internally, as the company would get burnt out paying for mailbox storage. You have no idea how relieved the Fortune 500 company mail admins were with this.

What is most valuable?

The onboard anti-spam is pretty good. Therefore, you do not need to invest in an additional anti-spam product. If needed, invest in an anti-malware solution, specifically for weeding out damage at the email level. 

It has massive storage capacity with 100 GB per user mailbox.

What needs improvement?

I would prefer an anti-malware functionality in at least the basic version.

For how long have I used the solution?

I have deployed Office 365 and migrated my on-premise version to the cloud. Though I was a bit skeptical to move when money and backup functionality came into picture, the migration started to gain momentum. It has been more than four years since we started to use it.

What do I think about the stability of the solution?

There is no server downtime. It never runs out of mechanical resources as it is the cloud version.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1439037 - PeerSpot reviewer
Principal Analyst at a tech services company with 1,001-5,000 employees
Real User
Works fine, but its interface can be better
Pros and Cons
  • "It is for emails, and it seems to work okay."
  • "I don't like it in general. It sort of has that Microsoft flavor to it, which is just the style they use and the way they color things and lay them out."

What is our primary use case?

I just use it for email and scheduling work within a team.

What is most valuable?

It is for emails, and it seems to work okay. 

What needs improvement?

I don't like it in general. It sort of has that Microsoft flavor to it, which is just the style they use and the way they color things and lay them out. 

For how long have I used the solution?

I have been using Microsoft Exchange Online for seven months.

What do I think about the stability of the solution?

It is stable. I don't recall any downtime.

What do I think about the scalability of the solution?

It is scalable. We have probably hundreds of users. My immediate group has 10 users, and the larger group has 50 users.

How are customer service and technical support?

They seem okay.

How was the initial setup?

The initial setup is pretty much straightforward. They are full of secure-everything. They want your password again after a couple of weeks. Everybody has to be security safe, so, of course, that's why they do it.

What other advice do I have?

I would recommend investing in support. None of these systems are plug and play.

I would rate Microsoft Exchange Online a seven out of ten.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user