Microsoft Exchange Online Reviews

Microsoft Exchange Online is used for emails and it does a fantastic job. 

The only reason why you would choose an online solution is the company that you're working at is they do not want to have an onsite server. The companies that want something on-site would choose the on-premise version.

The most valuable feature of Microsoft Exchange Online is if you have people that are geographically distributed from each other is good. For example, if you have people in the United States, Europe, Africa, Asia, and Australia, having an online solution works best because then you can reach the scale of the data centers that are available by Microsoft. Additionally, if you're only going to have two to three people using the solution the cost is a lot less than having an onsite server and licensing. It is highly beneficial in these areas.

The online archiving option works well. If you have a lot of emails and you want to keep them indefinitely, then you can use the online archive. It's available permanently and you can store quite a bit of email inside it.

I have been using Microsoft Exchange Online for approximately four and a half years.

The stability of the solution is good. I've only had an issue with it once or twice, but that was due to undersea cable damage.

Microsoft Exchange Online is highly scalable.

We have a lot of users using this solution.

The support from the vendor is fine. However, it could be faster, and some of the agents could be more knowledgeable, but it is a large solution, there's a lot of information that the agents have to work with. I can't always expect when I get connected to the first-level agent that they will know absolutely everything. Sometimes there's no replacement for pure experience.

I rate the support from Microsoft Exchange Online a three out of five.

Neutral

The initial setup of the cloud version is similar to the on-premise version. You can have a straightforward or semi-complex deployment. Cloud deployments do not become as complex as the on-premise version, but they can, depending on how it is used. 

The deployment of the solution only takes five minutes. It is very useful when deploying from scratch. As soon as you have the domain up and running it is complete and ready to go.

The license for the solution is cheap, but it could be more affordable in the long term.

We have one level two or level three engineer that does the deployment and maintenance of the solution. The online version does not require a lot of people to run it.

I recommend this solution to others and they will not regret it. They should not use other solutions.

I rate Microsoft Exchange Online a nine out of ten.

We use Microsoft Exchange for sending emails and running calendars. With the calendars, we are able to check other people's calendars and be sure of their availability so that they can deploy solutions. That's what we normally use it for.

The solution is great for collaboration purposes. 

The calendar capabilities are great.

The solution has been stable with good performance on offer.

The product can scale. 

The solution could be a bit cheaper. 

I'd like it to be more voice-activated and to have more AI so that it becomes easier to use. The world is moving toward more AI and machine learning, and likely they will adopt more of it in the future. 

We just migrated to the solution. We've used it maybe for about a year and a half so far. 

The solution is very stable and reliable. There are no bugs or glitches. It doesn't crash or freeze. 

I've not had any problem with it personally in terms of scaling. Due to the fact that it's connected, it pulls everything down. I'm able to do whatever is needed of me with it without stress. 

Everybody is using it now in the company. If it was not scalable, I don't believe over 100,000 staff members could be using it without issues. It has to be scalable.

If we want to increase usage, we simply purchase more licenses. 

I've not had any contact with tech support. It's been very stable for me. There has been no need.

I'm not part of the team that does the installation. That said, I know that Exchange should be good in terms of implementation. In the mailing lists that I used to install, the installation was straightforward. If you get your configurations right, it works. It works well without any trouble. This is Mircosoft. I'm sure it's fine to install.

You do need to pay a licensing fee in order to access the solution. There are also enterprise agreements where companies would have to agree to a certain level of volume. 

It could be less expensive. If it was, more companies would use it. 

I'm an end-user.

I would recommend the solution to others and rate it at a ten out of ten. It's in the Cloud; people don't need to have anything on-site or to worry themselves with problems any longer. Microsoft takes care of the back end while companies can focus on their day-to-day work and be more productive.

The experience has been rather good. We've had nothing major happen to us. We've had no major downtimes. We haven't lost mail so far, which is good.

I enjoy not having to maintain the local infrastructure, local servers, local whatever. You use the software and don't have to worry about the details. You're not concerned with administration tasks other than managing users, which, of course, our team does on a daily basis, basically.

The pricing is okay.

The solution is stable.

The product scales well.

The user interface isn't too bad.

There were a few short outages where mail delivery was flaky.

I don't really like the response time of the web GUI for administration. All this seems a bit slow and not responsive enough. They should provide a far simpler solution for sending mail from machines as this is not really intuitive.

Due to the restrictions that Azure and Microsoft impose on sending mail, for example, if you have an Azure-deployed server that is sending out mails (for a shop system or something like that) it's not really simple. Also, it is not really scalable to use Office 365 as a relay server.

There's not really a useful backup tool that comes along with Exchange Online. You have lots and lots of storage for each user, yet you have to buy extra backup tools just to back it up with an Exchange on-premise. You could do this just with onboard tools, however, there's no such thing in cloud deployment.

We completed the migration from Lotus Notes on-premise to Microsoft Office Online or Exchange Online last year.

The stability has been good. We haven't dealt with bugs or glitches. it's pretty reliable. 

I expect the product to scale well. That is what we are paying Microsoft quite a bit of money for. They have to address scalability, reliability, and things like that. We have the service-level agreement and it's their business to do it. That's what they get the money for. 

We have about 3,500 physical users currently using Exchange. There are 1,500 more that are not interactive (for example, service accounts, group mailboxes, and accounts for machines that send mail and things like that). That makes the total number of users 3,500 persons and about 1,200-1,500 users that are not necessarily people.

I haven't had any direct contact with technical support, however, I have not heard complaints as to their services.

We used to have an on-premise deployment of Lotus Notes, however, we discontinued using this and swapped over to Microsoft Exchange Online with the help of an external consultant as there was a lot of mailbox migration to do. That was a quite lengthy process due to the fact that we had several terabytes of mail storage that had to be migrated.

We had a partner help us migrate everything over. 

The deployment times depend on a few factors. From the first start to the last migrated mailbox, for us, the deployment took over half a year. That said, actually, it wasn't that long, as we deployed in several waves taking one user group at a time and migrating them over.

Therefore, the real transfer time was much less than the seven months. In total, if you take the net time, it might have only been one month of actual migration.  However, we made a point of migrating only on weekends to keep user satisfaction high and disturbance to daily business low.

We had a partner assist us with the process.

Pricing is good. However, it's also not exactly cheap.

It's my understanding that we have a contract that runs for two or three years with an enterprise agreement backing all this up. We do not buy on a yearly basis. That would be unusual for our company to buy for such short term.

Since the project was finished, I'm no longer in an administrative role with Exchange Online. I have passed it on to other colleagues. The administration part is no longer in my hands, for which I'm quite grateful. I don't have to do the daily tasks anymore. My main job is to be the principal cloud architect for the company. I'm, to a lesser extent, concerned with daily administration tasks.

I'd recommend potential new users just go ahead and do it. It reduces the on-site administration chores by quite a bit. It's reliable enough to be used without second thoughts for business if you can handle the cost that comes with it, as Exchange or the whole Office 365 is not exactly cheap, especially when you count in the cost for security-related services that come with Office 365 if you pay for them.

I'd rate the solution at an eight out of ten. It works well, just not perfectly.

We're using Microsoft Exchange Online for our emails.

What I like about Microsoft Exchange Online is that it's a very convenient solution because it's part of the Microsoft business suite. This is the first email service I've used that lasted for many years, and I'm still using it because it's very convenient and it's suitable for my needs.

Microsoft Exchange Online is the best product in the world for me because I don't remember any other service that's so well-accepted.

What I don't like about Microsoft Exchange Online is too much integration because now it has many services connected to it. In the beginning, it was just email, and now it's also Teams and Visio, and many other services which I don't like.

Microsoft Exchange Online should focus on one service. The product now lost focus, and this is its area for improvement.

I would also like more freedom in choosing to use just one service, for example, just Microsoft Exchange Online, which means I don't need Teams or any other Microsoft product or service there. Right now, all services are either in the Microsoft Office suite, or there are more products or services integrated with Microsoft Exchange Online, and I'd like to just focus on one.

I've been using Microsoft Exchange Online for more than ten years.

Microsoft Exchange Online is a stable product, in particular, when it's on the cloud. It's stable when it's dependent on the cloud, but if it's deployed on-premises, Microsoft Exchange Online is not stable.

It's a very old product with the same code, even on Windows. Nothing's changed, and my company is using Windows NT for Microsoft Exchange Online with Unix as the code.

Microsoft Exchange Online is a scalable solution.

We haven't used the technical support for Microsoft Exchange Online.

Microsoft Exchange Online is the first service I've used, and all the new services in the market are a little bit different from this solution. Microsoft is a very old company, and almost all of my colleagues started with Microsoft products, so it's just natural to continue using Microsoft Exchange Online.

Microsoft Exchange Online is easy to install.

There is a license for Microsoft Exchange Online and I have information on that, but there have been so many changes to the licensing and it's a completely different story nowadays. Microsoft has been pushing users to buy a package of products under one license. Users are becoming more dependent on Microsoft rather than independent, that you can't decide anymore, and from my point of view, that is bad.

My company evaluated Qualitas, Unix, HP, and IBM.

In my company, Microsoft Exchange Online is deployed both on the cloud and on-premises.

More than two thousand people use Microsoft Exchange Online in my company of four thousand employees.

At the moment, there's no plan of increasing usage of the product because of the current crisis.

In terms of whether I would recommend Microsoft Exchange Online to others, with the integration it has, it depends on the focus of the company. For small markets, Microsoft Exchange Online is "too big" because it has a lot of services and you'll be paying for services provided in the package, with some you don't get to use. For end users, this would be difficult, but for companies, especially bigger ones that would have a choice, Microsoft Exchange Online is a good product. My recommendation would depend on the case because every user is different, for example, the purpose is different, the business is different, etc.

My rating for Microsoft Exchange Online is seven out of ten.

Microsoft Exchange Online is a better solution for scalability purposes. The solution is helpful where you need too much infrastructure on-premises.

Microsoft Exchange Online has a really good performance. The solution is easy to access, and you can bring your own device to access from anywhere. You can still have the security controls on top of it.

The solution's performance can be improved when you are trying to access it remotely.

I have been using Microsoft Exchange Online for ten years.

Microsoft Exchange Online is a stable solution.

I rate Microsoft Exchange Online a nine out of ten for stability.

The solution’s scalability is good.

The solution’s initial setup is really easy.

We implemented the solution through an in-house team.

Microsoft Exchange Online is an affordable solution.

Two engineers are sufficient to deploy and maintain the solution. Microsoft Exchange Online is a cloud-based solution.

Microsoft Exchange Online is easy to set up and configure. I would definitely recommend the solution to other users.

Overall, I rate Microsoft Exchange Online ten out of ten.

We use Microsoft Exchange Onlne for communication, collaboration, and some project management tasks.

Exchange Online is consistent. It's easy to deploy and scale out to all of our organizations.

The efficiency could improved.

I have been working with Exchange Online for more than 10 years.

Exchange Online must be reliable and available for our operations.

It can be complex to incorporate the unique requirements of each division into a single platform to meet all of the requirements. It's not hard to maintain Exchange Online, but you need an expert on your team and some outside help from the vendor.

I rate Microsoft Exchange Online seven out of 10. 

We use SharePoint Online for the collaboration of our team and for other desktop applications we are using in-house.

We also create technical presentations, so most of the time we are dealing with MS Word and Excel. Sometimes, we also use Visio for diagramming. Our overall experience is good.

They should tighten their cloud security. If you are using Microsoft Office 365, the responsibility of backup is not on the part of Microsoft. It is on the part of the customer. Microsoft Office should give some kind of built-in solution with the Office 365 subscription regarding the backup of their online mailboxes.

My company has been a Microsoft Gold partner for the last 12 years. As soon as we became a Gold partner, we started to use Office 365.

It's stable.

We can have different plans. If we are scaling, then obviously we can go for the enterprise plan and add an unlimited number of users to our Office 365 plan.

Overall, technical support is very good. My colleagues reached out to Microsoft technical support many times for queries. They are very responsive.

Setup was really simple. We migrated our customers from a different platform to Microsoft Office 365. There is a separate technical team. I designed the solution only.

They have raised their prices, and obviously, it hits our customers. Some of them are deciding to step back from Office 365. For customers who have bought the annual subscription, they are moving to the monthly subscription.

I would rate this solution 8 out of 10.

I would recommend Office 365. It's a global product, and overall they have a larger footprint in the world. We're a Microsoft Gold partner, so as soon as the customer moves to Office 365, obviously our business will also grow.

We use SharePoint and Active Directory, meaning that all telecom users and customers are authenticated. We use it as a gateway.

Microsoft Exchange Online is very simple and easy to use.

For non-technical people, some configurations might be a little bit difficult. We can use it on our laptops or our portable devices like mobiles and others gadgets, but we have had repeated problems with syncing. That is, when using different gadgets and devices, there are issues with syncing. The configuration could definitely be improved.

Technical support is needed for any log-in credential problems and other related issues.

I've been using it since 2008.

It is scalable. We have around 16,000 users in our company.

There are no problems with the installation, but when you finish the installation and get to the authentication part of the log-in, there may be problems. It needs improvement.

A team of not more than ten is needed for deployment and maintenance.

We have yearly licensing costs.

I would rate Microsoft Exchange Online at eight on a scale from one to ten.