I don't use all the features of Microsoft Exchange Online. The product helped me solve my issue related to the storage size needed for backup every time.
Technical Consultant at LinkDev
Helps provide storage size needed for backup
Pros and Cons
- "Microsoft Exchange Online is a stable product."
- "I feel that there is a need for improvement in the product, considering that there are some concerns with the tool's integration capabilities."
What is our primary use case?
How has it helped my organization?
Microsoft Exchange Online Microsoft is a useful tool for Microsoft Teams and scrum planning.
What needs improvement?
I feel that there is a need for improvement in the product, considering that there are some concerns with the tool's integration capabilities.
For how long have I used the solution?
I have been using Microsoft Exchange Online for three years. My company has a partnership with Microsoft.
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Microsoft Exchange Online
March 2025

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What do I think about the stability of the solution?
Microsoft Exchange Online is a stable product. Stability-wise, I rate the solution a nine out of ten.
What do I think about the scalability of the solution?
Scalability-wise, I rate the solution a nine out of ten.
Around 600 people in my company use the product.
My company has not planned to increase the use of the solution.
How was the initial setup?
The product's initial setup phase was straightforward.
The solution can be deployed in a week.
My company requires people with some IT knowledge to handle the product's deployment and maintenance processes.
What about the implementation team?
My company's in-house team deals with the product's installation process.
What's my experience with pricing, setup cost, and licensing?
My company needs to make monthly payments towards the licensing costs attached to the product. I feel that the price of the product is affordable.
Which other solutions did I evaluate?
My company chose Microsoft Exchange Online over other products since we have a partnership with Microsoft. For our company's business uses, Microsoft helps save costs and offers good support.
What other advice do I have?
The feature of Microsoft Exchange Online I found to be the most beneficial for team collaboration stems from the integration capabilities. Microsoft Exchange Online can integrate with products like Microsoft Teams or Windows Live.
I have seen that Microsoft Exchange Online's dashboard ensures the aggregation of all the integrated items in a single interface. I think my company has to order Microsoft Teams and apply for it separately to be used on a product like Microsoft Exchange Online.
The security and compliance features of Microsoft Exchange Online have impacted our company's business operations as it is a good tool for business needs, and I haven't seen any major issues with it in any of the items provided. I have also not had any negative reviews or complaints about the product from our company's teams.
I use the solution's calendar functions for my scheduling needs. but I don't know how it offers any support.
The tool's integration capabilities were used for the benefit of the management of the areas attached to the solution from a single place.
I rate the overall tool a nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.

Support Engineer at CREST
Easy to set up with good pricing and good access
Pros and Cons
- "Technical support is helpful."
- "We'd like to have the ability to recall emails on the web. I'm not sure if that is available yet."
What is our primary use case?
The solution is basically for access and it provides the ability to just receive and send emails. It also works with calendars and contacts and all of that.
What is most valuable?
The solution works very well. It's one of the best options available. The access it provides is good.
It has an easy initial setup.
Technical support is helpful.
It is scalable.
The solution is quite stable.
It has okay pricing.
What needs improvement?
We'd like to have the ability to recall emails on the web. I'm not sure if that is available yet.
I haven't used the solution for too long and need more time to see if other improvements are needed.
The cost could be a bit lower.
We've had clients complain about some aspects of Microsoft Bookings. It would be great to have an opinion platform back on Bookings.
For how long have I used the solution?
I've been working with the solution for six months.
What do I think about the stability of the solution?
The solution is stable. The only thing that is not so stable is Microsoft Teams. However, Exchange has good reliability. It doesn't crash or freeze.
What do I think about the scalability of the solution?
I love the scalability. I like that I can start wherever I am and scale up or down. I love the flexibility it gives us.
We have about 50 people on the solution presently.
How are customer service and support?
Technical support is great. I've raised some requests, and they were helpful and responsive.
Which solution did I use previously and why did I switch?
We did not previously use a different solution.
How was the initial setup?
I took part in the implementation process. The initial setup is pretty straightforward and simple.
The deployment didn't take more than an hour.
We have two administrators that are global admins. We have one admin that is specifically for Exchange.
What's my experience with pricing, setup cost, and licensing?
The pricing is fine. I've discussed this with customers, and they have found the price point to be fair. When you compare it to others, like Google, it is competitive. If it could be lower, of course, it would be ideal.
The solution costs $12 to $16 per user per month.
What other advice do I have?
I currently support Microsoft products. I don't sell Microsoft. They also have my test environment, where I test a few things.
Everything is available in the documentation. It's a great solution. Everything you need is there.
Overall, I'd rate the solution nine out of ten. There's always room to improve still.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
Buyer's Guide
Microsoft Exchange Online
March 2025

Learn what your peers think about Microsoft Exchange Online. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
845,040 professionals have used our research since 2012.
CDO at SGROUP
Convenient, easy to install, and scalable when deployed on the cloud, but has too many products integrated with it that it has now lost focus
Pros and Cons
- "What I like about Microsoft Exchange Online is that it's a very convenient solution because it's part of the Microsoft business suite. This is the first email service I've used that lasted for many years, and I'm still using it because it's very convenient and it's suitable for my needs. Microsoft Exchange Online is the best product in the world for me because I don't remember any other service that's so well-accepted."
- "What I don't like about Microsoft Exchange Online is too much integration because now it has many services connected to it. In the beginning, it was just email, and now it's also Teams and Visio, and many other services which I don't like. Microsoft Exchange Online should focus on one service. The product now lost focus, and this is its area for improvement. I would also like more freedom in choosing to use just one service, for example, just Microsoft Exchange Online, which means I don't need Teams or any other Microsoft product or service there. Right now, all services are either in the Microsoft Office suite, or there are more products or services integrated with Microsoft Exchange Online, and I'd like to just focus on one."
What is our primary use case?
We're using Microsoft Exchange Online for our emails.
What is most valuable?
What I like about Microsoft Exchange Online is that it's a very convenient solution because it's part of the Microsoft business suite. This is the first email service I've used that lasted for many years, and I'm still using it because it's very convenient and it's suitable for my needs.
Microsoft Exchange Online is the best product in the world for me because I don't remember any other service that's so well-accepted.
What needs improvement?
What I don't like about Microsoft Exchange Online is too much integration because now it has many services connected to it. In the beginning, it was just email, and now it's also Teams and Visio, and many other services which I don't like.
Microsoft Exchange Online should focus on one service. The product now lost focus, and this is its area for improvement.
I would also like more freedom in choosing to use just one service, for example, just Microsoft Exchange Online, which means I don't need Teams or any other Microsoft product or service there. Right now, all services are either in the Microsoft Office suite, or there are more products or services integrated with Microsoft Exchange Online, and I'd like to just focus on one.
For how long have I used the solution?
I've been using Microsoft Exchange Online for more than ten years.
What do I think about the stability of the solution?
Microsoft Exchange Online is a stable product, in particular, when it's on the cloud. It's stable when it's dependent on the cloud, but if it's deployed on-premises, Microsoft Exchange Online is not stable.
It's a very old product with the same code, even on Windows. Nothing's changed, and my company is using Windows NT for Microsoft Exchange Online with Unix as the code.
What do I think about the scalability of the solution?
Microsoft Exchange Online is a scalable solution.
How are customer service and support?
We haven't used the technical support for Microsoft Exchange Online.
Which solution did I use previously and why did I switch?
Microsoft Exchange Online is the first service I've used, and all the new services in the market are a little bit different from this solution. Microsoft is a very old company, and almost all of my colleagues started with Microsoft products, so it's just natural to continue using Microsoft Exchange Online.
How was the initial setup?
Microsoft Exchange Online is easy to install.
What's my experience with pricing, setup cost, and licensing?
There is a license for Microsoft Exchange Online and I have information on that, but there have been so many changes to the licensing and it's a completely different story nowadays. Microsoft has been pushing users to buy a package of products under one license. Users are becoming more dependent on Microsoft rather than independent, that you can't decide anymore, and from my point of view, that is bad.
Which other solutions did I evaluate?
My company evaluated Qualitas, Unix, HP, and IBM.
What other advice do I have?
In my company, Microsoft Exchange Online is deployed both on the cloud and on-premises.
More than two thousand people use Microsoft Exchange Online in my company of four thousand employees.
At the moment, there's no plan of increasing usage of the product because of the current crisis.
In terms of whether I would recommend Microsoft Exchange Online to others, with the integration it has, it depends on the focus of the company. For small markets, Microsoft Exchange Online is "too big" because it has a lot of services and you'll be paying for services provided in the package, with some you don't get to use. For end users, this would be difficult, but for companies, especially bigger ones that would have a choice, Microsoft Exchange Online is a good product. My recommendation would depend on the case because every user is different, for example, the purpose is different, the business is different, etc.
My rating for Microsoft Exchange Online is seven out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Solution Architect at APIS
An affordable and scalable solution that is easy to set up and configure
Pros and Cons
- "The solution is easy to access, and you can bring your own device to access from anywhere."
- "The solution's performance can be improved when you are trying to access it remotely."
What is our primary use case?
Microsoft Exchange Online is a better solution for scalability purposes. The solution is helpful where you need too much infrastructure on-premises.
What is most valuable?
Microsoft Exchange Online has a really good performance. The solution is easy to access, and you can bring your own device to access from anywhere. You can still have the security controls on top of it.
What needs improvement?
The solution's performance can be improved when you are trying to access it remotely.
For how long have I used the solution?
I have been using Microsoft Exchange Online for ten years.
What do I think about the stability of the solution?
Microsoft Exchange Online is a stable solution.
I rate Microsoft Exchange Online a nine out of ten for stability.
What do I think about the scalability of the solution?
The solution’s scalability is good.
How was the initial setup?
The solution’s initial setup is really easy.
What about the implementation team?
We implemented the solution through an in-house team.
What's my experience with pricing, setup cost, and licensing?
Microsoft Exchange Online is an affordable solution.
What other advice do I have?
Two engineers are sufficient to deploy and maintain the solution. Microsoft Exchange Online is a cloud-based solution.
Microsoft Exchange Online is easy to set up and configure. I would definitely recommend the solution to other users.
Overall, I rate Microsoft Exchange Online ten out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Manager, Information Technology at a venture capital & private equity firm with 10,001+ employees
It's easy to deploy and scale, but it can be complex to incorporate different departmental requirements into one platform
Pros and Cons
- "Exchange Online is consistent. It's easy to deploy and scale out to all of our organizations."
- "The efficiency could improved."
What is our primary use case?
We use Microsoft Exchange Onlne for communication, collaboration, and some project management tasks.
What is most valuable?
Exchange Online is consistent. It's easy to deploy and scale out to all of our organizations.
What needs improvement?
The efficiency could improved.
For how long have I used the solution?
I have been working with Exchange Online for more than 10 years.
What do I think about the stability of the solution?
Exchange Online must be reliable and available for our operations.
How was the initial setup?
It can be complex to incorporate the unique requirements of each division into a single platform to meet all of the requirements. It's not hard to maintain Exchange Online, but you need an expert on your team and some outside help from the vendor.
What other advice do I have?
I rate Microsoft Exchange Online seven out of 10.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Assistant Manager Technical at Ironbridge Systems (Pvt.) Limited
Features like SharePoint Online allow for collaboration between our team members
Pros and Cons
- "We also create technical presentations, so most of the time we are dealing with MS Word and Excel. Sometimes, we also use Visio for diagramming. Our overall experience is good."
- "They should tighten their cloud security."
What is most valuable?
We use SharePoint Online for the collaboration of our team and for other desktop applications we are using in-house.
We also create technical presentations, so most of the time we are dealing with MS Word and Excel. Sometimes, we also use Visio for diagramming. Our overall experience is good.
What needs improvement?
They should tighten their cloud security. If you are using Microsoft Office 365, the responsibility of backup is not on the part of Microsoft. It is on the part of the customer. Microsoft Office should give some kind of built-in solution with the Office 365 subscription regarding the backup of their online mailboxes.
For how long have I used the solution?
My company has been a Microsoft Gold partner for the last 12 years. As soon as we became a Gold partner, we started to use Office 365.
What do I think about the stability of the solution?
It's stable.
What do I think about the scalability of the solution?
We can have different plans. If we are scaling, then obviously we can go for the enterprise plan and add an unlimited number of users to our Office 365 plan.
How are customer service and support?
Overall, technical support is very good. My colleagues reached out to Microsoft technical support many times for queries. They are very responsive.
How was the initial setup?
Setup was really simple. We migrated our customers from a different platform to Microsoft Office 365. There is a separate technical team. I designed the solution only.
What's my experience with pricing, setup cost, and licensing?
They have raised their prices, and obviously, it hits our customers. Some of them are deciding to step back from Office 365. For customers who have bought the annual subscription, they are moving to the monthly subscription.
What other advice do I have?
I would rate this solution 8 out of 10.
I would recommend Office 365. It's a global product, and overall they have a larger footprint in the world. We're a Microsoft Gold partner, so as soon as the customer moves to Office 365, obviously our business will also grow.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Program and performance manager at Ethio Telecom
Simple, easy to use, scalable, and easy to install
Pros and Cons
- "Microsoft Exchange Online is very simple and easy to use."
- "For non-technical people, some configurations might be a little bit difficult. We can use it on our laptops or our portable devices like mobiles and others gadgets, but we have had repeated problems with syncing. That is, when using different gadgets and devices, there are issues with syncing. The configuration could definitely be improved."
What is our primary use case?
We use SharePoint and Active Directory, meaning that all telecom users and customers are authenticated. We use it as a gateway.
What is most valuable?
Microsoft Exchange Online is very simple and easy to use.
What needs improvement?
For non-technical people, some configurations might be a little bit difficult. We can use it on our laptops or our portable devices like mobiles and others gadgets, but we have had repeated problems with syncing. That is, when using different gadgets and devices, there are issues with syncing. The configuration could definitely be improved.
Technical support is needed for any log-in credential problems and other related issues.
For how long have I used the solution?
I've been using it since 2008.
What do I think about the scalability of the solution?
It is scalable. We have around 16,000 users in our company.
How was the initial setup?
There are no problems with the installation, but when you finish the installation and get to the authentication part of the log-in, there may be problems. It needs improvement.
A team of not more than ten is needed for deployment and maintenance.
What's my experience with pricing, setup cost, and licensing?
We have yearly licensing costs.
What other advice do I have?
I would rate Microsoft Exchange Online at eight on a scale from one to ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Network Infrastructure Specialist at Central-Bank-Kenya
A cloud based messaging platform that delivers email, calendar, contacts, and tasks
Pros and Cons
- "The data prevention and protection feature is good."
- "I would like to make the solution more user-friendly."
What is our primary use case?
We use the solution for our emails and security exchanges.
What is most valuable?
The data prevention and protection feature is good.
What needs improvement?
I would like them to make the solution more user-friendly.
For how long have I used the solution?
I have experience with Microsoft Exchange Online.
What do I think about the stability of the solution?
It is a very stable solution. I rate the stability a ten out of ten.
What do I think about the scalability of the solution?
The scalability of the solution is also very good. There are approximately a thousand to five hundred users using the solution. I rate the scalability a ten out of ten.
How are customer service and support?
The technical support is good so far.
How would you rate customer service and support?
Positive
What's my experience with pricing, setup cost, and licensing?
It is a cluster solution.
What other advice do I have?
I rate the overall solution a ten out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.

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