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Solutions Architect at a comms service provider with 1,001-5,000 employees
Real User
It is a solid product, without a doubt.
Pros and Cons
  • "The reliability factor is high."
  • "Stability has increased exponentially since 2010."
  • "It should integrate better with social media formats."

What is our primary use case?

Our primary use case for this solution is as a messaging solution for our company.We use it both for internal and external messaging services.

How has it helped my organization?

There are two aspects to the improvement of our organization. First, is the data reliability, the ability for an administrator to provide data which has been in the user's mailbox. For example, if someone lost the email because of inadvertently deleting the emails, or anything, any object inside the inbox, whether it's a contact or a folder or an email. The admin can actually go and restore that information quite easily, rather than any other solution. 

Second, the mobility of the solution helps solve issues with information access across varied platforms. This has helped us if there are issues concerning emails that must be recovered due to legal issues, and the like.

What needs improvement?

It would be nice for SharePoint to integrate with other social media platforms like Twitter, WhatsApp and Facebook. If all of these channels could perform together, that would be great.

In addition, there should be a feature of informing a user if the video, or large file someone would like to attach is too big a file. Instead of bouncing back to the writer, it should warn the user with a message that they cannot send a file over 30, 40 or 50 MB. It could be more engaging with the user, and this will make the platform more user-friendly.

For how long have I used the solution?

More than five years.
Buyer's Guide
Microsoft Exchange Online
January 2025
Learn what your peers think about Microsoft Exchange Online. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
832,138 professionals have used our research since 2012.

What do I think about the stability of the solution?

The stability has increased exponentially since 2010. It is currently not an issue. There are fewer and fewer issues regarding how the backend handles data. The reliability factor is high.

What do I think about the scalability of the solution?

I have not encountered issues with scalability of the solution.

How are customer service and support?

I have had limited interraction with tech support. Whatever experience I had was OK. I have occasionally opened cases with them. 

How was the initial setup?

It is straightforward, and not complex. If you have your IT director implement it, it has to be planned because users are using it and do not have a habit of cleaning up their mail boxes.

What's my experience with pricing, setup cost, and licensing?

Initially, we had issues with the licensing agreement, but we worked it out with Microsoft.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Ramprasad Yalavarthi - PeerSpot reviewer
Lead Solutions Architect at a tech vendor with 10,001+ employees
Real User
Top 10
Easily implement, stable, and scalable
Pros and Cons
  • "The initial setup is straightforward and easy to configure."
  • "Cloud security is always a concern and the solution can always increase their security."

What is most valuable?

The most valuable feature is brand use.

What needs improvement?

Some of our clients such as banks are always concerned about storing their data in the cloud. Cloud security is always a concern and the solution can always increase their security.

For how long have I used the solution?

I have been using the solution for six years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

The solution is scalable.

How are customer service and support?

The technical support is always good.

How was the initial setup?

The initial setup is straightforward and easy to configure.

What about the implementation team?

We implement the solution for our clients.

What other advice do I have?

I give the solution nine out of ten.

For our clients that have security concerns regarding storing their information in the cloud, I always recommend Microsoft Exchange On-Prem products.

Depending upon each project, we can have thousands of people working on this solution.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
Microsoft Exchange Online
January 2025
Learn what your peers think about Microsoft Exchange Online. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
832,138 professionals have used our research since 2012.
Boris Kaluža - PeerSpot reviewer
CEO at Enter++
Reseller
A very good investment that's helpful for users
Pros and Cons
  • "A good investment."
  • "Documentation is lacking."

What is our primary use case?

Our company provides software and hardware as well as Microsoft product training. I'm the company CEO. 

What is most valuable?

The solution is good for numerous deployments and helpful for many users. 

What needs improvement?

Despite being a Microsoft-certified trainer, I am lacking some information. I don't know what each product does and how it is linked to other products. I'd like to see more updated documentation which is currently lacking. I'd like to see a smoother connection between Microsoft products and integration with other companies into the Exchange environment, particularly those that fill gaps in Microsoft. It's difficult to know where to get information for testing, tuning, and so on. I'd like some centralized way of logging. 

For how long have I used the solution?

I've been using this solution for about 11 years. 

What do I think about the stability of the solution?

The product is stable and provides good performance. 

What's my experience with pricing, setup cost, and licensing?

I believe that the solution is not cheap but that it's a good investment. It's affordable but they've made licensing into a complex issue and it's difficult to try and follow all the changes. 

What other advice do I have?

I recommend this product and rate it nine out of 10. 

Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
Senior Manager at Havells
Real User
Initial setup straightforward, high availability, and performs well
Pros and Cons
  • "The most valuable feature of Microsoft Exchange Online is its performance."
  • "There is an annual enterprise subscription could improve by having more features."

What is our primary use case?

Microsoft Exchange Online is used for all the emails and the software is used by all employees to send emails to others and to corroborate with other people over the email.

What is most valuable?

The most valuable feature of Microsoft Exchange Online is its performance.

What needs improvement?

There is an annual enterprise subscription could improve by having more features.

For how long have I used the solution?

I have been using Microsoft Exchange Online for approximately 10 years.

What do I think about the stability of the solution?

Microsoft Exchange Online is stable.

What do I think about the scalability of the solution?

I have found Microsoft Exchange Online to be scalable.

How are customer service and support?

Microsoft Exchange Online support can be optimized further. They should put some more efficient technical engineers to support end customers.

Which solution did I use previously and why did I switch?

I previously used Microsoft Exchange on-premise, and we switched because we wanted to use the cloud.

How was the initial setup?

The initial setup of Microsoft Exchange Online is straightforward.

What's my experience with pricing, setup cost, and licensing?

There is an annual enterprise subscription to use Microsoft Exchange Online. The price is reasonable.

What other advice do I have?

I would recommend this solution to others.

I rate Microsoft Exchange Online a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Managing Director at Oilfield Development llc
Real User
An easy-to-use solution that helps with document storing and preparation
Pros and Cons
  • "Microsoft Exchange Online is easy to use. You have a common storage where people can store documents. It also helps with version control."
  • "The product needs to embed AI for intelligent searches and analytics."

What is our primary use case?

We use the product for emails, document sharing, and document preparation using Word, Excel, and PowerPoint. 

What is most valuable?

Microsoft Exchange Online is easy to use. You have a common storage where people can store documents. It also helps with version control. 

What needs improvement?

The product needs to embed AI for intelligent searches and analytics. 

For how long have I used the solution?

I have been using the product for ten years. 

What do I think about the stability of the solution?

The tool comes with bugs, and I see a lot of fixes. 

How was the initial setup?

Microsoft Exchange Online's deployment is easy. My company focuses on software development; setting up the tool is a breeze. 

What's my experience with pricing, setup cost, and licensing?

Microsoft Exchange Online is too expensive. 

What other advice do I have?

I rate the solution an eight out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
Carlo Du Plessis - PeerSpot reviewer
Security Specialist at Engen
Real User
Easy to use and scalable
Pros and Cons
  • "Microsoft Exchange Online is an easy-to-use solution."
  • "We would like to have more automation with Microsoft Exchange Online."

What is our primary use case?

I am using Microsoft Exchange Online for email.

What is most valuable?

Microsoft Exchange Online is an easy-to-use solution.

What needs improvement?

We would like to have more automation with Microsoft Exchange Online.

For how long have I used the solution?

I have been using Microsoft Exchange Online for two years.

What do I think about the scalability of the solution?

We have approximately 3,000 used in my company using this solution.

The solution is scalable.

How are customer service and support?

I have not contacted support.

Which solution did I use previously and why did I switch?

I have not used other solutions previously.

What's my experience with pricing, setup cost, and licensing?

There is an annual license required to use this Microsoft Exchange Online.

What other advice do I have?

I would recommend this solution to others.

I rate Microsoft Exchange Online an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Solutions Architect at a comms service provider with 1-10 employees
Real User
Great security flow, easy to set up, reasonably priced
Pros and Cons
  • "The initial setup is straightforward and is definitely easy."
  • "Technical support can be improved by shortening the response time and increasing their knowledge."

What is our primary use case?

The primary use case of the solution is mainly used for our email conversation, specifically for minutes of meeting or to propose a solution.

What is most valuable?

The most valuable features of the solution are the security of the email flow, the primary security, having a dedicated, consultative space where if I send an email from a billing app or from a browser or anywhere, it gets stored in consultative space, and some of the end users features such as Word solution.

What needs improvement?

Technical support can be improved by shortening the response time and increasing their knowledge. The solution can improve the integration with mobile applications.

For how long have I used the solution?

I have been using the solution for over ten years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

The solution is scalable.

How are customer service and support?

The technical support is completely based on how we connect with the support team. I would say they just follow the ticketing process. I do have mixed feelings because it's completely based on the engineer allocated to my ticket. Depending on who you get some are more knowledgeable than others.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

  • Technical support can be improved by shortening the response time and increasing their knowledge.

How was the initial setup?

The initial setup is straightforward and is definitely easy. Anyone with basic IT knowledge should be able to do it.

What's my experience with pricing, setup cost, and licensing?

I would say the solution is reasonable and affordable. Compared to the competitors, I would say it gives you a lot more functionality and is easy to integrate with other applications and tools. I give the solution ten out of ten for pricing.

What other advice do I have?

I give the solution nine out of ten.

We currently have between six and seven thousand daily users.

The solution 

The solution doesn't require any maintenance. The solution is a cloud platform and everything is taken care of by Microsoft, so there is no maintenance required. It's maintenance-free.

I recommend the solution. As soon as you know what your needs are, you can go ahead with Microsoft Exchange Online. You don't need any demonstration of features, and you don't need to do any POCs.

I think the solution is pretty reasonable in what it does. In terms of mobile applications, that is Microsoft Outlook for Android and iOS integration, which can make some integration to Microsoft Teams application, which is already prospected in the desktop application. If they can have it in mobile application also, that would be good. But as a solution, I couldn't think of any new features that are required presently.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Wai KongWong - PeerSpot reviewer
Information security consultant at Ypsilon System
Real User
Top 5
Useful collaboration, effective file security, and quick setup
Pros and Cons
  • "The most valuable feature of Microsoft Exchange Online is its ease of use."
  • "Microsoft Exchange Online could improve the overall protection of the solution."

What is our primary use case?

I am using Microsoft Exchange Online for efficient mail deployment the additional file security. Additionally, we can do a collaboration.

What is most valuable?

The most valuable feature of Microsoft Exchange Online is its ease of use.

What needs improvement?

Microsoft Exchange Online could improve the overall protection of the solution.

For how long have I used the solution?

I have been using Microsoft Exchange Online for approximately three months.

What do I think about the stability of the solution?

The stability of Microsoft Exchange Online is very good.

What do I think about the scalability of the solution?

Microsoft Exchange Online is highly scalable.

We have approximately 10 people using this solution. We have plans to increase the usage in the future.

How are customer service and support?

I have not used the support from Microsoft Exchange Online.

How was the initial setup?

The initial setup of Microsoft Exchange Online is quick.

What's my experience with pricing, setup cost, and licensing?

The price of Microsoft Exchange Online security could improve. The overall price of the solution is reasonable.

What other advice do I have?

I rate Microsoft Exchange Online a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Microsoft Exchange Online Report and get advice and tips from experienced pros sharing their opinions.
Updated: January 2025
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Buyer's Guide
Download our free Microsoft Exchange Online Report and get advice and tips from experienced pros sharing their opinions.