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Senior Manager at Havells
Real User
Initial setup straightforward, high availability, and performs well
Pros and Cons
  • "The most valuable feature of Microsoft Exchange Online is its performance."
  • "There is an annual enterprise subscription could improve by having more features."

What is our primary use case?

Microsoft Exchange Online is used for all the emails and the software is used by all employees to send emails to others and to corroborate with other people over the email.

What is most valuable?

The most valuable feature of Microsoft Exchange Online is its performance.

What needs improvement?

There is an annual enterprise subscription could improve by having more features.

For how long have I used the solution?

I have been using Microsoft Exchange Online for approximately 10 years.

Buyer's Guide
Microsoft Exchange Online
March 2025
Learn what your peers think about Microsoft Exchange Online. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
845,040 professionals have used our research since 2012.

What do I think about the stability of the solution?

Microsoft Exchange Online is stable.

What do I think about the scalability of the solution?

I have found Microsoft Exchange Online to be scalable.

How are customer service and support?

Microsoft Exchange Online support can be optimized further. They should put some more efficient technical engineers to support end customers.

Which solution did I use previously and why did I switch?

I previously used Microsoft Exchange on-premise, and we switched because we wanted to use the cloud.

How was the initial setup?

The initial setup of Microsoft Exchange Online is straightforward.

What's my experience with pricing, setup cost, and licensing?

There is an annual enterprise subscription to use Microsoft Exchange Online. The price is reasonable.

What other advice do I have?

I would recommend this solution to others.

I rate Microsoft Exchange Online a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Symantec Engineer at Plasmate
Reseller
Top 20
User-friendly platform with efficient security features
Pros and Cons
  • "The platform's security and compliance features are good."
  • "Improving the methods for inputting email signatures could be beneficial for the product."

What is our primary use case?

The primary use cases for the email platform in my work are managing emails, scheduling, and collaborating on team documents.

What is most valuable?

The product's most valuable features are email scheduling and the ability to retract emails if needed.

What needs improvement?

Improving the methods for inputting email signatures could be beneficial for the product. 

For how long have I used the solution?

I have been using Exchange Online for approximately three years.

What do I think about the stability of the solution?

The platform is stable. 

What do I think about the scalability of the solution?

The platform is scalable. 

What about the implementation team?

Our IT team handled the setup process.

What's my experience with pricing, setup cost, and licensing?

The costs of this platform vary based on subscriptions, but it is generally reasonable.

What other advice do I have?

The platform's security and compliance features are good, and both the online and on-premises versions are integrated with Office 365 tools. It is user-friendly and integrates well with Microsoft Office tools. Overall, I rate it a nine.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Buyer's Guide
Microsoft Exchange Online
March 2025
Learn what your peers think about Microsoft Exchange Online. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
845,040 professionals have used our research since 2012.
Managing Director at Oilfield Development llc
Real User
An easy-to-use solution that helps with document storing and preparation
Pros and Cons
  • "Microsoft Exchange Online is easy to use. You have a common storage where people can store documents. It also helps with version control."
  • "The product needs to embed AI for intelligent searches and analytics."

What is our primary use case?

We use the product for emails, document sharing, and document preparation using Word, Excel, and PowerPoint. 

What is most valuable?

Microsoft Exchange Online is easy to use. You have a common storage where people can store documents. It also helps with version control. 

What needs improvement?

The product needs to embed AI for intelligent searches and analytics. 

For how long have I used the solution?

I have been using the product for ten years. 

What do I think about the stability of the solution?

The tool comes with bugs, and I see a lot of fixes. 

How was the initial setup?

Microsoft Exchange Online's deployment is easy. My company focuses on software development; setting up the tool is a breeze. 

What's my experience with pricing, setup cost, and licensing?

Microsoft Exchange Online is too expensive. 

What other advice do I have?

I rate the solution an eight out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
Carlo Du Plessis - PeerSpot reviewer
Security Specialist at Engen
Real User
Easy to use and scalable
Pros and Cons
  • "Microsoft Exchange Online is an easy-to-use solution."
  • "We would like to have more automation with Microsoft Exchange Online."

What is our primary use case?

I am using Microsoft Exchange Online for email.

What is most valuable?

Microsoft Exchange Online is an easy-to-use solution.

What needs improvement?

We would like to have more automation with Microsoft Exchange Online.

For how long have I used the solution?

I have been using Microsoft Exchange Online for two years.

What do I think about the scalability of the solution?

We have approximately 3,000 used in my company using this solution.

The solution is scalable.

How are customer service and support?

I have not contacted support.

Which solution did I use previously and why did I switch?

I have not used other solutions previously.

What's my experience with pricing, setup cost, and licensing?

There is an annual license required to use this Microsoft Exchange Online.

What other advice do I have?

I would recommend this solution to others.

I rate Microsoft Exchange Online an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Solutions Architect at a comms service provider with 1-10 employees
Real User
Great security flow, easy to set up, reasonably priced
Pros and Cons
  • "The initial setup is straightforward and is definitely easy."
  • "Technical support can be improved by shortening the response time and increasing their knowledge."

What is our primary use case?

The primary use case of the solution is mainly used for our email conversation, specifically for minutes of meeting or to propose a solution.

What is most valuable?

The most valuable features of the solution are the security of the email flow, the primary security, having a dedicated, consultative space where if I send an email from a billing app or from a browser or anywhere, it gets stored in consultative space, and some of the end users features such as Word solution.

What needs improvement?

Technical support can be improved by shortening the response time and increasing their knowledge. The solution can improve the integration with mobile applications.

For how long have I used the solution?

I have been using the solution for over ten years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

The solution is scalable.

How are customer service and support?

The technical support is completely based on how we connect with the support team. I would say they just follow the ticketing process. I do have mixed feelings because it's completely based on the engineer allocated to my ticket. Depending on who you get some are more knowledgeable than others.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

  • Technical support can be improved by shortening the response time and increasing their knowledge.

How was the initial setup?

The initial setup is straightforward and is definitely easy. Anyone with basic IT knowledge should be able to do it.

What's my experience with pricing, setup cost, and licensing?

I would say the solution is reasonable and affordable. Compared to the competitors, I would say it gives you a lot more functionality and is easy to integrate with other applications and tools. I give the solution ten out of ten for pricing.

What other advice do I have?

I give the solution nine out of ten.

We currently have between six and seven thousand daily users.

The solution 

The solution doesn't require any maintenance. The solution is a cloud platform and everything is taken care of by Microsoft, so there is no maintenance required. It's maintenance-free.

I recommend the solution. As soon as you know what your needs are, you can go ahead with Microsoft Exchange Online. You don't need any demonstration of features, and you don't need to do any POCs.

I think the solution is pretty reasonable in what it does. In terms of mobile applications, that is Microsoft Outlook for Android and iOS integration, which can make some integration to Microsoft Teams application, which is already prospected in the desktop application. If they can have it in mobile application also, that would be good. But as a solution, I couldn't think of any new features that are required presently.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Wai KongWong - PeerSpot reviewer
Information security consultant at Ypsilon System
Real User
Top 5
Useful collaboration, effective file security, and quick setup
Pros and Cons
  • "The most valuable feature of Microsoft Exchange Online is its ease of use."
  • "Microsoft Exchange Online could improve the overall protection of the solution."

What is our primary use case?

I am using Microsoft Exchange Online for efficient mail deployment the additional file security. Additionally, we can do a collaboration.

What is most valuable?

The most valuable feature of Microsoft Exchange Online is its ease of use.

What needs improvement?

Microsoft Exchange Online could improve the overall protection of the solution.

For how long have I used the solution?

I have been using Microsoft Exchange Online for approximately three months.

What do I think about the stability of the solution?

The stability of Microsoft Exchange Online is very good.

What do I think about the scalability of the solution?

Microsoft Exchange Online is highly scalable.

We have approximately 10 people using this solution. We have plans to increase the usage in the future.

How are customer service and support?

I have not used the support from Microsoft Exchange Online.

How was the initial setup?

The initial setup of Microsoft Exchange Online is quick.

What's my experience with pricing, setup cost, and licensing?

The price of Microsoft Exchange Online security could improve. The overall price of the solution is reasonable.

What other advice do I have?

I rate Microsoft Exchange Online a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1443714 - PeerSpot reviewer
IT Specialist - Technology Services at a educational organization with 10,001+ employees
Real User
Good for assigning tasks to individuals, but it is too complex and needs to be streamlined
Pros and Cons
  • "The most valuable feature is being able to assign an individual a task."
  • "This product is too complex to use."

What is our primary use case?

We use this solution for planning tasks. We need to upgrade 5,000 computers and we have to assign that to several different teams of people. As the tasks are completed, we are expecting updates regarding the status and other relevant information.

How has it helped my organization?

We are not very happy with this product.

What is most valuable?

The most valuable feature is being able to assign an individual a task. 

What needs improvement?

This product is too complex to use.

It could be more streamlined because it offers an overabundance of features. It's simultaneously offering you to do 10 different things and it's confusing as to what we should do first.

For how long have I used the solution?

I have been using Microsoft Exchange Online for about two years.

What do I think about the stability of the solution?

We have had no issues with stability.

What do I think about the scalability of the solution?

We have a couple of thousand users. 

How was the initial setup?

The initial setup is pretty simple.

What's my experience with pricing, setup cost, and licensing?

We have an enterprise agreement for licensing.

What other advice do I have?

I would rate this solution a five out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
ICT LAN Administrator at Zambia Revenue Authority
Real User
Scalable hosted messaging solution that highlights mailboxes that have experienced a violation
Pros and Cons
  • "The best part of this solution is the security it offers."
  • "This solution involves a lot of work for an administrator. It is not always easy to find exactly what you are looking for within the system."

What is our primary use case?

We have 2,000 users supported by this solution. 

What is most valuable?

The best part of this solution is the security it offers. Where we are able to determine which mailboxes have been blocked, or which mailboxes cannot be allowed to send traffic because of a violation. 

What needs improvement?

This solution involves a lot of work for an administrator. It is not always easy to find exactly what you are looking for within the system. Microsoft can do better in terms of security and offer solutions to deal with phising, BOMB and viruses.

For how long have I used the solution?

I have been using this solution for two years. 

What do I think about the stability of the solution?

This is a stable solution. 

What do I think about the scalability of the solution?

This is a scalable solution, especially if you make use of many Microsoft products. 

How are customer service and support?

The technical support for this solution is really good. I would rate it a nine out of ten. 

How was the initial setup?

The initial setup is very complex. 

What's my experience with pricing, setup cost, and licensing?

This is an expensive solution. 

Which other solutions did I evaluate?

We did evaluate other options including Zimbra. 

What other advice do I have?

I would rate this solution a nine out of of ten. 

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Microsoft Exchange Online Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2025
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Buyer's Guide
Download our free Microsoft Exchange Online Report and get advice and tips from experienced pros sharing their opinions.