Microsoft Exchange Online Reviews

We primarily use it for email authentication, and I believe we've adopted nearly all the associated features and updates that have been implemented.

The most valuable feature as it encompasses all aspects of collaboration, communication, reporting, and storage.

There is room for improvement in terms of security, as it could be better. Enhancing end-user knowledge is crucial, as it often requires multiple steps and can become intricate when trying to meet our expectations.

I have been working with it for ten years.

The system has maintained a high level of stability, although managing licenses and testing can be a bit challenging, especially for large organizations like ours. The downtime occurrences have been relatively rare, with any issues that arise being promptly and effectively resolved.

It's highly scalable and you can easily expand your licenses and integrate new capabilities and modules. We can also tap into other solutions by simply using plug-ins, which provide the capabilities we need, and scalability remains a straightforward process.

We occasionally rely on tech support, and while they often meet our expectations, there are instances where our anticipated resolution timelines are not met. This can be attributed to the prolonged engagement period. On a positive note, the overall experience with support has been satisfactory, with most interactions going smoothly. I would rate it eight out of ten.

Positive

The initial setup is quite straightforward and not overly complex

The deployment process doesn't differ significantly from other solutions. It involves integrating with our online domain controllers for authentication and setting up the system. It's a straightforward process without complex steps or unique challenges, we collaborate directly with the OEM, without involving external consultants.

I find it reasonably priced.

Overall, I would rate it eight out of ten.

I work for civil ministries, and we exclusively use Microsoft products because we get them for a low price.

I handle security with Fortinet, and I run virtualization with Citrix. Those are my main tasks.

Microsoft has many consultants who can provide support.

Some of the Microsoft implementations of protocols are far from standard. They make their own standards, and you're out if you can't convert to them. With other Unix-based solutions, we had more flexibility to react to special problems we needed to solve. We can only solve the problem now if the problem is solvable with Microsoft.

Similarly, it is tricky to integrate Microsoft Exchange Online if you are in an infrastructure provided by other vendors. We have had an alternative solution to Exchange since 2016, and if we had problems, it was never a problem with Microsoft. It was a problem with the alternative product. The problem is that Microsoft has a standard, and you need to stick to it.

Even if the reason for the problems is Microsoft, the SMTP stack in Exchange is far from the RC of SMTP. If the alternative solution makes extensions to DNS for their active directory and if you use an RC DNS server, you would have problems with some of the records that Microsoft produces. They are not replicated. If you begin with Microsoft, you make everything Microsoft. It is difficult to mix Microsoft with other vendors or with other products. And you get less support if you want to choose a solution other than Microsoft.

Moreover, Exchange Online should work on integration with other services like Teams because when they work together, you gain benefits that other companies might not be able to give you.

I have been using Microsoft Exchange Online since 2012, and we will use it in the future.

We formerly worked with Unix-based mail servers. The positive side is that you're flexible. You could use different hardware. You get limited with Microsoft.

Microsoft solutions are expensive.

I prefer to use solutions like LibreOffice since they are free and cheaper, but our partners might have problems reading our data, and we would face difficulties cooperating.

The main problem with Microsoft products is that we get very dependent on them. Until 2016, I had to make decisions for the budget for the Southwest of Germany, and when you work with Microsoft, your budget is fixed to them, and you lose your ability to work with other solutions. That was a bad situation for us.

If you don't plan to use other solutions in the future, it's a good product. Otherwise, you have to be prepared that some problems may arise. Once you get married to Microsoft, it's a fierce divorce if you want to leave. I rate the solution an eight to nine out of ten.

The solution is basically for access and it provides the ability to just receive and send emails. It also works with calendars and contacts and all of that.

The solution works very well. It's one of the best options available. The access it provides is good. 

It has an easy initial setup. 

Technical support is helpful.

It is scalable.

The solution is quite stable. 

It has okay pricing. 

We'd like to have the ability to recall emails on the web. I'm not sure if that is available yet.

I haven't used the solution for too long and need more time to see if other improvements are needed.

The cost could be a bit lower.

We've had clients complain about some aspects of Microsoft Bookings. It would be great to have an opinion platform back on Bookings. 

I've been working with the solution for six months. 

The solution is stable. The only thing that is not so stable is Microsoft Teams. However, Exchange has good reliability. It doesn't crash or freeze. 

I love the scalability. I like that I can start wherever I am and scale up or down. I love the flexibility it gives us.

We have about 50 people on the solution presently. 

Technical support is great. I've raised some requests, and they were helpful and responsive. 

We did not previously use a different solution. 

I took part in the implementation process. The initial setup is pretty straightforward and simple. 

The deployment didn't take more than an hour. 

We have two administrators that are global admins. We have one admin that is specifically for Exchange. 

The pricing is fine. I've discussed this with customers, and they have found the price point to be fair. When you compare it to others, like Google, it is competitive. If it could be lower, of course, it would be ideal.

The solution costs $12 to $16 per user per month. 

I currently support Microsoft products. I don't sell Microsoft. They also have my test environment, where I test a few things.

Everything is available in the documentation. It's a great solution. Everything you need is there.

Overall, I'd rate the solution nine out of ten. There's always room to improve still. 

We use the solution for emailing.

50 percent of my work is accomplished via email. All of the features are beneficial, but the scheduling feature is particularly useful.

The solution is user-friendly and intuitive.

The stability of the solution on Mac products has room for improvement.

I have been using the solution for 25 years.

I give the stability a ten out of ten.

The solution is scalable. We have ten thousand people using the solution in our organization.

The initial setup is straightforward.

Our organization pays for a corporate license to use the solution.

I give the solution a ten out of ten.

Microsoft Exchange Online is simple and intuitive and I recommend the solution.

We use SharePoint and Active Directory, meaning that all telecom users and customers are authenticated. We use it as a gateway.

Microsoft Exchange Online is very simple and easy to use.

For non-technical people, some configurations might be a little bit difficult. We can use it on our laptops or our portable devices like mobiles and others gadgets, but we have had repeated problems with syncing. That is, when using different gadgets and devices, there are issues with syncing. The configuration could definitely be improved.

Technical support is needed for any log-in credential problems and other related issues.

I've been using it since 2008.

It is scalable. We have around 16,000 users in our company.

There are no problems with the installation, but when you finish the installation and get to the authentication part of the log-in, there may be problems. It needs improvement.

A team of not more than ten is needed for deployment and maintenance.

We have yearly licensing costs.

I would rate Microsoft Exchange Online at eight on a scale from one to ten.

In our organization, we use Microsoft Exchange Online to send and receive emails, schedule meetings and appointments, manage calendars, book rooms, and manage resources. It's an essential tool for us. We implemented Exchange Online to support our users by managing licenses and creating new mailboxes, shared mailboxes, distribution groups, M365 groups, and security groups. It also helps us manage calendar permissions and other tasks.

In my organization, we initially used Microsoft Exchange Online just for sending emails, but now, with the integration of Microsoft Copilot, we've seen significant improvements. Copilot helps analyze emails and provide analytics, making it an essential feature for us. It's been a great addition, and our management finds it very valuable.

One of my favourite features is the Microsoft Calendar, which we use for booking appointments, scheduling calls, and managing resource rooms and devices. The Online Mailbox feature is also crucial because it allows us to communicate effectively within and outside the organization, contributing to our business growth.

In terms of areas for improvement, I think Microsoft could enhance security. Right now, there are limited options for security within Exchange Online, and much of it relies on third-party security and compliance tools. I'd like to see more security features directly integrated. One specific area that needs improvement is the configuration of SMTP for third-party applications. It's challenging to manage without an on-premise SMTP server, and this is an issue many organizations face, including ours. If Microsoft could offer better SMTP configuration for third-party applications within Exchange Online, it would greatly benefit us.

I’ve been working with Microsoft Exchange Online for the past four and half years across different organizations, including SEL Technology and CCS, and now at my current company. I’m a Microsoft Office 365 administrator working at a US-based multinational company. I’m an IT professional and a subject matter expert for Microsoft Exchange Online. As a technical support engineer for level two and level three, I provide customer support for various Outlook-related issues such as delegate access, mailbox queries, permissions, creating new mailboxes, and managing SMBL.

In terms of stability, I'd give it a nine because it's very stable compared to other messaging systems.

For scalability, I also rate it a nine since it's highly scalable.

It was easy to implement. Microsoft provides all the necessary documentation; I'veconfigured it myself for my organization without any issues. It's simple enough that even a quick learner can implement it. Setting it up takes about an hour or two, depending on the configuration, but it can be done within a day for a new organization in the cloud.

The pricing for Microsoft Exchange Online is quite reasonable, in my opinion. Many licensing options are available so that we can choose based on the customer's needs. For example, if a customer only requires mailbox features, we can recommend Plan One or Plan 2. We can suggest an E3 or E5 license if they need the entire Office suite. There are also premium subscriptions for enterprise customers, offering additional security features. Overall, I don't find the pricing costly because Microsoft provides many features and security capabilities, making it reliable for all customers, depending on their requirements.

Overall, I would recommend Microsoft Exchange Online to others because of its easy implementation and the range of features it provides at a reasonable price point. It includes everything needed without requiring third-party vendors, making it highly efficient. However, due to the SMTP configuration issues, I would rate it an eight out of ten overall.

We use Microsoft Exchange Online for emails.

The most valuable feature of the solution is its integration with Microsoft Outlook and Microsoft Teams for shared calendars.

The solution’s technical support could be improved.

I have been using Microsoft Exchange Online for two to three years.

We haven't faced any issues with the solution's stability.

I rate Microsoft Exchange Online an eight out of ten for stability.

The solution's technical support is sometimes helpful and sometimes useless. It depends on the agent that is working on your case.

I rate the solution’s technical support a six or seven out of ten.

Neutral

I previously worked with the IBM Domino mail system. Compared to the on-premises model of Microsoft Exchange Online, the IBM Domino mail system's maintenance and administration upgrades were less complicated.

It wasn't difficult to migrate the solution from on-premises to the cloud. It took us around one week to migrate from on-premises to the cloud because we don't have that many mailboxes.

We are Microsoft partners. We bought some licenses, and some are within our package or partnership with Microsoft.

Earlier, we had the solution on-premises, and then we migrated to the cloud. The solution helped with the planning and time management within our organization by providing everything that Outlook offers to end users, including email and calendar.

The solution does not provide 100% security, and some emails are still detected as malicious by our other endpoint security solution. Microsoft Exchange Online does not require any maintenance from our side.

Overall, I rate the solution an eight out of ten.

I use Microsoft Exchange Online mainly for emails.

Microsoft Exchange Online is an easy-to -use email solution.

Microsoft Exchange Online should have a faster search feature.

I have been using Microsoft Exchange Online for eight years.

Microsoft Exchange Online is a very stable solution.

Microsoft Exchange Online is a scalable solution.

The solution’s initial setup is straightforward.

Overall, I rate Microsoft Exchange Online ten out of ten.