Microsoft Exchange Online Reviews

We use Microsoft Exchange Online for email, such as sending and receiving emails. Our critical people are on the cloud and our non-critical people are on the premise.

The most valuable feature of Microsoft Exchange Online is it helps the IT department with problems.

Microsoft Exchange Online can improve message delivery. There are times we receive a message that the email failed to be delivered, and there is no reason given. We sometimes have emails that are flagged as spam that are not. We cannot do anything about it because it's not managed by us, it's managed by Microsoft.

I have been using Microsoft Exchange Online for approximately two years.

We can experience some glitches but this could be the fault of our ISP and not the Microsoft Exchange Online. Other than this experience it has been stable.

The scalability of Microsoft Exchange Online is good as long as you are paying for the approximate usage.

We have approximately 800 people using this solution in our group. We have many types of users, such as managers and architects.

I have not used the support from Microsoft Exchange Online.

The initial setup of Microsoft Exchange Online is very simple.

The cost of Microsoft Exchange Online is approximately $4 to $36 per user. They do not give a discount which is not good. The solution is expensive if you have 800 to 1,000 users. They should give discounts when you have a lot of users.

I evaluated Microsoft Exchange on-premise, and it has a lot of glitches and needs a lot of maintenance. I chose Microsoft Exchange Online to cut this risk on our day-to-day operations for organizational communication with clients. We decided to move forward with migrating most of our users from Microsoft Office 365 or Microsoft Exchange Online, where those critical users would be not in a risk position in case anything happened on the Microsoft Exchange on-premise.

I chose to use Microsoft Exchange Online because of the disaster recovery, and clustering, and to make sure that our users are eligible for the business continuity process.

This solution is good if you have a critical business, you don't want to have any kind of down communication, you are located in multiple regions, your IT team is not large enough to maintain an Exchange on-premise servers or you don't have the large infrastructure to have clusters.

I rate Microsoft Exchange Online a nine out of ten.

Our enterprise system is based on Exchange. All of our system administration goes through the Exchange admin system. Most of our Outlook management and enterprise management of Microsoft Office tools goes through an Exchange Server.

I love the pinning within Outlook. I can pin things. Also, with the Exchange Server, there is a lot of capability for version controlling. There is some capability for more diverse access and meta tagging that is not available with the standalone application.

There are always improvements needed. My personal issue with using OfficeSuite and the Exchange Server is that one has to cobble together a whole bunch of different applications. Therefore, a lot of scripting and programming knowledge is necessary. I am not an IT person; I am an educator, a trainer, a user. I want to get the work done. However, I find that the Exchange Server and possibly the way our company has set up access permissions require extensive programming knowledge. It might take six to eight weeks to get a programmer's time to build something, whereas I can use something like Smartsheet that will do everything I want without needing a programmer. 

Smartsheet is more end-user friendly compared to a Microsoft product. Microsoft believes an expert IT person should manage everything, however, I want to manage things on my own in a simplified way. That is not easy using the Exchange Server or Microsoft Office. 

It is not end-user friendly for development, and a programmer is needed. Once set up, using them as an end-user is fine. I find that the automations are not robust, and the FedRAMP systems are not robust. I have a few issues with Exchange and Office, but there's nothing I can do about it.

I have been working for my company for nine years and my previous company for four years before that. I would say I have used the solution for at least 11 to 13 years.

I would rate it a nine out of ten for stability. It is a very stable system, and it does what we ask it to do. Other cloud-based applications go down often. Exchange has gone down maybe three or four times in the last year, causing major crashes or shutdowns in work productivity, however, it has always been temporary. We have always been up and running again in a few hours. It is very stable.

Scalability is great. It can accommodate a very large corporation. The product itself is fine; it depends on how it is managed by people within the company. I do believe that the scalability is fine. 

It is certainly a good product and works well for an enterprise system across the board. We use Teams and all of it. I will say Teams is poor, however, overall, the Exchange Server is capable of scaling up to as large as we need.

Customer service is good. I think it is adequate. Sometimes it is difficult to get hold of a live human being. Everybody has gone to these AI chatbots and online support services that require multiple clicks before you can get to a phone number to call a real human being. That can be frustrating, however, that's just technology applications in general. It's not specific to the Exchange product or the Microsoft product.

Neutral

The initial setup is straightforward for an IT person, but complex for an end-user without programming and scripting knowledge. For the IT folks, it's so easy, however, then they give me 5,000 rows of programming and scripting language to use. I want a user-friendly interface with drag-and-drop functionality. The problem is that an end-user can't develop their own stuff.

I would say I rate the solution at about an eight out of ten. It is stable and good. It's an industry standard used quite a bit across our industry. 

We are a research company, and we do a lot of research studies for state and federal government agencies. Everyone in those agencies is familiar with it. It supports our collaborative efforts with our clients and agencies we work with.

The primary use case of Microsoft Exchange Online is for emailing.

The most valuable feature is the cloud environment.

The deployment is complex and has room for improvement.

I have been using the solution for five years.

The solution is stable.

The solution is scalable.

The technical support is good.

The initial setup is straightforward.

The deployment takes some time because it is complex.

We required 14 people for the deployment.

We have a three-year license for $25,000.

I give the solution a nine out of ten.

We have 700 people using the solution.

I recommend Microsoft Exchange Online to other users.

The product is used to create email addresses. We can also create groups and distribution lists. The product also provides email forwarding features. We can create rules, monitor the flow of emails, and trace messages. We can use connectors on the platform for email security and email signature.

Message trace is the most valuable feature of the product. We can get a customized report on what is happening in our environment. We can trace all the emails, understand what happened, and get information on how they reached the user and the hops before delivery. It is very interesting.

We can also know how many deliveries failed and are pending in the queue and customize our reports how we want them to be. The product is very easy, simple, and secure. It is available everywhere because it is cloud-based.

The solution should have a better interface. The interface is a bit confusing. It should be more simple. The product should also improve the email flow. The rules are a bit complicated compared to the previous version. The previous version was much easier, and the latest one is more complicated.

I have been using the solution for four to five years.

In my organization, 150 people use the product. I have plans to increase the usage by 10% in one or two years, depending on how much the organization will grow. The product is extensively used in our company.

I had a very good first impression of the technical support team. Technically, the team is very good, very supportive, and very friendly. The team members are well-mannered while talking to customers. They follow up very well and are with us until the case is closed and we are satisfied.

Positive

I was using Lotus Notes five to six years ago. It was centrally based in our head office. I didn’t contribute to it. Later, when I applied to have my own email solution, I chose Microsoft.

The solution is very easy to set up. We just have to enter the username and password and start using it. We can deploy emails to end users within five to ten minutes. The product is cloud-based.

In our business, everything is done by email applications, Microsoft Excel, and Microsoft Word. So, we get a 60% ROI on the solution.

We pay a yearly licensing fee for the solution. The cost depends upon the plans we choose and the types of applications we want to use. We have a three-year deal with Microsoft to get a good price for the product. They are very willing to revise the price, accompany us for the setup, and give us a framework. They are very impressive to work with. There are no additional costs associated with the product.

I am using the latest version of the solution. Most businesses and users are using Microsoft for email business. I would recommend the solution to others. Overall, I rate the solution a ten out of ten.

I cannot put everything on 365 because it's obviously not as fast. We have Microsoft Exchange because we have a lot of emails. Most of our emails, about 80%, are on Exchange Server locally, and just 20% are on 365. We use Microsoft Exchange as a hybrid solution. The users who are accessing from outside and the users who are on our priority list outside of the organization are on 365. But the other people that are local are on Exchange Server.

There are more than 200 people using this solution in my organization.

It's easy to use and there is more integration. We have Dynamics and 365 as a hybrid solution. Integration with the Microsoft applications is the key for us. It has better integration with other solutions.

The ActiveSync services and the mapping services could be improved.

There are a lot of issues with security. We had one issue, a bug, with the Active Directory services.

The cost of the license could be lower, and the security features could be better.

I've been using Microsoft Exchange since 2016.

It's quite stable.

It's a core product from Microsoft, so it's quite stable because of that.

It's scalable. I chose this solution because it's easy to scale services. Services like Active Directory and ActiveSync aren't available in other solutions.

We don't have plans to increase usage right now.

Technical support is good.

Installation is easy. 

For installation, we have only two admins that can work on this solution.

The pricing is really high. It's higher compared to other services.

The license is yearly.

I would rate this solution 8 out of 10.

We use Exchange Online to host our company email.  Now that O365 admin portal has been becoming more and more powerful I rarely find myself needing to use the Exchange Admin portal.  

We have many customers that use Exchange Online. All of which has become much easier to manage over the years as the O365 admin portal has developed. 

I have made about 10 migrations from Gmail, ATT, Amplex, 2007 - 2013 on prem Exchange servers to Exchange Online. The uptime and stability is far better than any on-prem or hosted solution I have used in the past.

Being a MS partner gives you central administration over all of your customers.

- O365 Admin portal
- New admin reports
- Office 365 Secure Score 
- Integrated Security
- Ease of migration from anywhere
- Intuitive GUI for control (Has greatly improved)
- Filters
- Granular control
- Encryption for HIPPA standards
- Central administration over all applications and clients
- Built in support ticket system
- Free mobile applications (applies to specific subscriptions)

Microsoft does not provide an automated way to migrate Public Folders. At this time you will need to run a series of complex PowerShell commands.

Supposedly Microsoft has done something about the public folders, however I have not investigated it.  This may or may not still be an issue.  

The dashboard reveals when there are issues but none that my customers have ever experienced.

Exchange Online is extremely scalable. I know a company that migrate over 10k mailboxes. I am sure there are many companies that are much bigger yet.

Customer Service:

10 out of 10

Technical Support:

10 out of 10

As stated earlier, I have used Exchange on premises solutions, google, ATT, Rackspace and other solutions. They all do mail and do it well, however the ease of integration, simplicity of administration, and the overall support is the best! 

There is a learning curve when migrating from other solutions. Once you understand the process it is straight forward

All implementations were performed by me.

Currently as a Microsoft Partner we do not pay for an E3 license of O365 which includes Exchange Online. As for customers they are billed directly from Microsoft.

As a partner of record on each customer Microsoft pays out residuals as long as the customer continues to pay for the service.

If you are not a partner the ROI is based on the fact that you no longer need to pay for hardware/software, hardware/software maintenance, and labor to perform upgrades, maintenance, and troubleshooting of hardware/software.

The plans can be confusing. Take time to understand what you need, what you will need in the future, and buy a plan accordingly. 

Gmail, ATT, Amplex, other ISP solutions, On-prem Exhange. 

Moving to Exchange Online open doors for many options that come with O365 and Azure. As technology continues to move forward it is pushing us to the cloud. Starting with email in the cloud open doors for other solutions that may fit your business. 

The use cases involve reporting the number of completed tasks and saving contact information.

A valuable feature of the solution is its global usability, particularly in facilitating actions within the sourcing department. It proves to be highly useful in this regard.

There is room for improvement in terms of optimization. Moreover, the pricing could be improved.

I have been using the solution for the past nine years.

The solution is stable.

The solution is scalable. It is currently being used by ten people in my sourcing department.

The initial setup was straightforward. It took a few minutes to deploy the solution. Three persons are required for deployment and maintenance.

Initially, the solution is useful. However, I recommend exploring alternative propositions that are easier and more efficient. Conducting periodic tests could be beneficial in making informed choices.

I rate Microsoft Exchange Online a nine out of ten.

I manage the tool. All of our business activities happen with the help of the tool. We also have SharePoint integrated into it. We have several other packages listed on the Exchange platform.

The product enables us to have remote meetings. Several valuable resources like SharePoint are available to us. It has been our basic tool for communication in an enterprise environment. It's user-friendly. The interfaces are quite friendly. We can navigate around interfaces and tasks. It has several productivity tools attached to it. I can have it deployed on the local computer and the cloud. As long as we have access to the internet, the tool is accessible anywhere in the world. It is a seamless and excellent product. It is a critical support platform.

The solution must provide better security features. It provides two-factor authentication, IPSec, security payload, and other authentication and encapsulation. I want more consignment of the access to identify users.

I have been using the solution for about 15 years.

The tool’s stability is excellent. The server hardly goes down. In ten years, I hardly recall any downtime.

We have more than 300 to 400 users.

The support is excellent.

Positive

We chose the solution because our sister companies and other associates were using it.

The setup was not difficult. We created a domain and implemented it with the help of a third-party company that is a partner with Microsoft. I do the annual renewal of our licensees. We have moved from enterprise licenses to educational licenses. Educational licenses have certain benefits and discounts.

The product is very cheap. It is relatively affordable.

If someone plans to use the solution, they must consider the number of users. They must choose the license model depending on their organization. The documentation must be put together in detail, and the right model must be chosen. Overall, I rate the tool a ten out of ten.