Microsoft Exchange Online Reviews

The product is used to create email addresses. We can also create groups and distribution lists. The product also provides email forwarding features. We can create rules, monitor the flow of emails, and trace messages. We can use connectors on the platform for email security and email signature.

Message trace is the most valuable feature of the product. We can get a customized report on what is happening in our environment. We can trace all the emails, understand what happened, and get information on how they reached the user and the hops before delivery. It is very interesting.

We can also know how many deliveries failed and are pending in the queue and customize our reports how we want them to be. The product is very easy, simple, and secure. It is available everywhere because it is cloud-based.

The solution should have a better interface. The interface is a bit confusing. It should be more simple. The product should also improve the email flow. The rules are a bit complicated compared to the previous version. The previous version was much easier, and the latest one is more complicated.

I have been using the solution for four to five years.

In my organization, 150 people use the product. I have plans to increase the usage by 10% in one or two years, depending on how much the organization will grow. The product is extensively used in our company.

I had a very good first impression of the technical support team. Technically, the team is very good, very supportive, and very friendly. The team members are well-mannered while talking to customers. They follow up very well and are with us until the case is closed and we are satisfied.

Positive

I was using Lotus Notes five to six years ago. It was centrally based in our head office. I didn’t contribute to it. Later, when I applied to have my own email solution, I chose Microsoft.

The solution is very easy to set up. We just have to enter the username and password and start using it. We can deploy emails to end users within five to ten minutes. The product is cloud-based.

In our business, everything is done by email applications, Microsoft Excel, and Microsoft Word. So, we get a 60% ROI on the solution.

We pay a yearly licensing fee for the solution. The cost depends upon the plans we choose and the types of applications we want to use. We have a three-year deal with Microsoft to get a good price for the product. They are very willing to revise the price, accompany us for the setup, and give us a framework. They are very impressive to work with. There are no additional costs associated with the product.

I am using the latest version of the solution. Most businesses and users are using Microsoft for email business. I would recommend the solution to others. Overall, I rate the solution a ten out of ten.

We use the Microsoft email suite and we use this solution on a client basis so email can go through it. Everyone is using it currently.

We like that it is online and easy to access. We can work for everywhere. You don't have to install anything. 

It's pretty reliable. We haven't had any issues with it. 

The product is scalable.

Technical support has been very good.

We've witnessed a bit more ROI since switching to the cloud. 

The solution is expensive. 

The stability could always be better.

I've been using the solution for three years. 

I'd rate the stability eight out of ten. We haven't had any issues, however, in previous versions, a few months back, we did have an outage.

It's scalable. I'd rate it ten out of ten for ease of expansion. There are 300 users on it right now. We do not have plans to increase usage. 

We've used technical support in the past. They have been very good. We have nothing to complain about. 

We don't have to do any setup. We just have to log in and start using it. Since it's cloud-based there is no configuration necessary.

We have three people who are able to deploy and manage the solution.

We've seen an ROI. When we were on-premises we had much more trouble. The cloud makes it much better. We're saving a bit more money.

The solution is expensive. For the price, we do get value, however, it is a bit too much money.

We pay for the solution on a yearly basis. There are no extra costs on top of licenses. 

I'm always on the latest version since it is a cloud-based solution. 

I'd recommend the solution to others if they have the budget.

I would rate the solution nine out of ten.

Our company used the solution as an alternative to desktops for accessing emails remotely. It is a front-end email application that can be accessed from the web.

The solution allowed us to create new emails, collaborate via online surveys, and get feedback from a group of engineers on a specific items. We had 2,000 users across our company. 

The solution more or less is an online collaboration tool.  

The solution is quite convenient because you can access the web version anywhere. You aren't tied to a company-provided laptop where you have your Outlook desktop.  

The UI could be improved to look more like the desktop version for ease of use. 

I used the solution all the time as an end user with my prior employer. 

The solution is stable with no issues. 

The solution is scalable because it is on the Microsoft cloud. The sky is the limit. 

As an end user, I contacted our internal support team. They actually handled reaching out to Microsoft's technical support. The process didn't take a lot of time and was quite transparent. We received feedback within 24 hours. 

The solution is cloud-based and accessed via a website so there is no setup. You just point to the URL, provide any extensions, and log in to the solution. 

We implemented the solution in-house. 

Our IT department deployed by installing exchange server and enabling a shared configuration item. This allowed all users to access the solution via the web. 

Deployment shouldn't take more than two hours because you just enable the web for the online exchange. Then you share a link or the URL so users can access the solution. 

Our company achieved ROI by using the solution. 

The pricing is based on a yearly contract and a floating license option is offered.

I strongly recommend using the solution. 

I cannot put everything on 365 because it's obviously not as fast. We have Microsoft Exchange because we have a lot of emails. Most of our emails, about 80%, are on Exchange Server locally, and just 20% are on 365. We use Microsoft Exchange as a hybrid solution. The users who are accessing from outside and the users who are on our priority list outside of the organization are on 365. But the other people that are local are on Exchange Server.

There are more than 200 people using this solution in my organization.

It's easy to use and there is more integration. We have Dynamics and 365 as a hybrid solution. Integration with the Microsoft applications is the key for us. It has better integration with other solutions.

The ActiveSync services and the mapping services could be improved.

There are a lot of issues with security. We had one issue, a bug, with the Active Directory services.

The cost of the license could be lower, and the security features could be better.

I've been using Microsoft Exchange since 2016.

It's quite stable.

It's a core product from Microsoft, so it's quite stable because of that.

It's scalable. I chose this solution because it's easy to scale services. Services like Active Directory and ActiveSync aren't available in other solutions.

We don't have plans to increase usage right now.

Technical support is good.

Installation is easy. 

For installation, we have only two admins that can work on this solution.

The pricing is really high. It's higher compared to other services.

The license is yearly.

I would rate this solution 8 out of 10.

We use Exchange Online to host our company email.  Now that O365 admin portal has been becoming more and more powerful I rarely find myself needing to use the Exchange Admin portal.  

We have many customers that use Exchange Online. All of which has become much easier to manage over the years as the O365 admin portal has developed. 

I have made about 10 migrations from Gmail, ATT, Amplex, 2007 - 2013 on prem Exchange servers to Exchange Online. The uptime and stability is far better than any on-prem or hosted solution I have used in the past.

Being a MS partner gives you central administration over all of your customers.

- O365 Admin portal
- New admin reports
- Office 365 Secure Score 
- Integrated Security
- Ease of migration from anywhere
- Intuitive GUI for control (Has greatly improved)
- Filters
- Granular control
- Encryption for HIPPA standards
- Central administration over all applications and clients
- Built in support ticket system
- Free mobile applications (applies to specific subscriptions)

Microsoft does not provide an automated way to migrate Public Folders. At this time you will need to run a series of complex PowerShell commands.

Supposedly Microsoft has done something about the public folders, however I have not investigated it.  This may or may not still be an issue.  

The dashboard reveals when there are issues but none that my customers have ever experienced.

Exchange Online is extremely scalable. I know a company that migrate over 10k mailboxes. I am sure there are many companies that are much bigger yet.

Customer Service:

10 out of 10

Technical Support:

10 out of 10

As stated earlier, I have used Exchange on premises solutions, google, ATT, Rackspace and other solutions. They all do mail and do it well, however the ease of integration, simplicity of administration, and the overall support is the best! 

There is a learning curve when migrating from other solutions. Once you understand the process it is straight forward

All implementations were performed by me.

Currently as a Microsoft Partner we do not pay for an E3 license of O365 which includes Exchange Online. As for customers they are billed directly from Microsoft.

As a partner of record on each customer Microsoft pays out residuals as long as the customer continues to pay for the service.

If you are not a partner the ROI is based on the fact that you no longer need to pay for hardware/software, hardware/software maintenance, and labor to perform upgrades, maintenance, and troubleshooting of hardware/software.

The plans can be confusing. Take time to understand what you need, what you will need in the future, and buy a plan accordingly. 

Gmail, ATT, Amplex, other ISP solutions, On-prem Exhange. 

Moving to Exchange Online open doors for many options that come with O365 and Azure. As technology continues to move forward it is pushing us to the cloud. Starting with email in the cloud open doors for other solutions that may fit your business. 

The use cases involve reporting the number of completed tasks and saving contact information.

A valuable feature of the solution is its global usability, particularly in facilitating actions within the sourcing department. It proves to be highly useful in this regard.

There is room for improvement in terms of optimization. Moreover, the pricing could be improved.

I have been using the solution for the past nine years.

The solution is stable.

The solution is scalable. It is currently being used by ten people in my sourcing department.

The initial setup was straightforward. It took a few minutes to deploy the solution. Three persons are required for deployment and maintenance.

Initially, the solution is useful. However, I recommend exploring alternative propositions that are easier and more efficient. Conducting periodic tests could be beneficial in making informed choices.

I rate Microsoft Exchange Online a nine out of ten.

I manage the tool. All of our business activities happen with the help of the tool. We also have SharePoint integrated into it. We have several other packages listed on the Exchange platform.

The product enables us to have remote meetings. Several valuable resources like SharePoint are available to us. It has been our basic tool for communication in an enterprise environment. It's user-friendly. The interfaces are quite friendly. We can navigate around interfaces and tasks. It has several productivity tools attached to it. I can have it deployed on the local computer and the cloud. As long as we have access to the internet, the tool is accessible anywhere in the world. It is a seamless and excellent product. It is a critical support platform.

The solution must provide better security features. It provides two-factor authentication, IPSec, security payload, and other authentication and encapsulation. I want more consignment of the access to identify users.

I have been using the solution for about 15 years.

The tool’s stability is excellent. The server hardly goes down. In ten years, I hardly recall any downtime.

We have more than 300 to 400 users.

The support is excellent.

Positive

We chose the solution because our sister companies and other associates were using it.

The setup was not difficult. We created a domain and implemented it with the help of a third-party company that is a partner with Microsoft. I do the annual renewal of our licensees. We have moved from enterprise licenses to educational licenses. Educational licenses have certain benefits and discounts.

The product is very cheap. It is relatively affordable.

If someone plans to use the solution, they must consider the number of users. They must choose the license model depending on their organization. The documentation must be put together in detail, and the right model must be chosen. Overall, I rate the tool a ten out of ten.

We use Microsoft Exchange Online to send and receive emails through user and application mailboxes.

The product’s most valuable feature is the online archive.

From an IT perspective, we need clearer documentation to understand the product’s configuration process. It will be helpful if any precise and clear troubleshooting guides are available on the internet.

We have been using Microsoft Exchange Online for 11 years.

I rate the product’s stability a seven out of ten. It could be improved.

We have 65,000 Microsoft Exchange Online users in our organization. We plan to increase the usage as our company keeps acquiring new companies, and then we merge the users from the acquired companies. I rate its scalability a nine out of ten.

It is challenging to make the front-line technical support team understand the issues. The quality of support needs enhancement.

Neutral

I rate the initial setup process an eight out of ten. It takes around a couple of weeks for complete deployment.

We have an enterprise agreement with Microsoft. Since the last renewal, we have had one more 100% increase in the license due to new acquisitions. We asked Microsoft to provide some discount. Instead, they increase the license cost. The price is not competitive.

We only pay for an enterprise agreement, which includes on-site engagement activities from successful engineers, training sessions, vouchers for exams, etc.

It is important to do homework on exact business requirements and then make a purchase decision. It is not a cost-effective solution in some cases. I rate Microsoft Exchange Online a seven out of ten.