Try our new research platform with insights from 80,000+ expert users
Anish Bheekoo - PeerSpot reviewer
IT Lead at CMH
Real User
Top 5Leaderboard
An easy, simple, and secure product with an excellent message-tracing feature
Pros and Cons
  • "Message trace is the most valuable feature of the product."
  • "The interface is a bit confusing."

What is our primary use case?

The product is used to create email addresses. We can also create groups and distribution lists. The product also provides email forwarding features. We can create rules, monitor the flow of emails, and trace messages. We can use connectors on the platform for email security and email signature.

What is most valuable?

Message trace is the most valuable feature of the product. We can get a customized report on what is happening in our environment. We can trace all the emails, understand what happened, and get information on how they reached the user and the hops before delivery. It is very interesting.

We can also know how many deliveries failed and are pending in the queue and customize our reports how we want them to be. The product is very easy, simple, and secure. It is available everywhere because it is cloud-based.

What needs improvement?

The solution should have a better interface. The interface is a bit confusing. It should be more simple. The product should also improve the email flow. The rules are a bit complicated compared to the previous version. The previous version was much easier, and the latest one is more complicated.

For how long have I used the solution?

I have been using the solution for four to five years.

Buyer's Guide
Microsoft Exchange Online
March 2025
Learn what your peers think about Microsoft Exchange Online. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
845,040 professionals have used our research since 2012.

What do I think about the scalability of the solution?

In my organization, 150 people use the product. I have plans to increase the usage by 10% in one or two years, depending on how much the organization will grow. The product is extensively used in our company.

How are customer service and support?

I had a very good first impression of the technical support team. Technically, the team is very good, very supportive, and very friendly. The team members are well-mannered while talking to customers. They follow up very well and are with us until the case is closed and we are satisfied.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I was using Lotus Notes five to six years ago. It was centrally based in our head office. I didn’t contribute to it. Later, when I applied to have my own email solution, I chose Microsoft.

How was the initial setup?

The solution is very easy to set up. We just have to enter the username and password and start using it. We can deploy emails to end users within five to ten minutes. The product is cloud-based.

What was our ROI?

In our business, everything is done by email applications, Microsoft Excel, and Microsoft Word. So, we get a 60% ROI on the solution.

What's my experience with pricing, setup cost, and licensing?

We pay a yearly licensing fee for the solution. The cost depends upon the plans we choose and the types of applications we want to use. We have a three-year deal with Microsoft to get a good price for the product. They are very willing to revise the price, accompany us for the setup, and give us a framework. They are very impressive to work with. There are no additional costs associated with the product.

What other advice do I have?

I am using the latest version of the solution. Most businesses and users are using Microsoft for email business. I would recommend the solution to others. Overall, I rate the solution a ten out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
SunilAgarwal - PeerSpot reviewer
Executive Vice President and Global Head of Research and Development at Bqube Global
Real User
Secure with good support and an easy implementation
Pros and Cons
  • "It's not hard to set up."
  • "We'd like to see more integration with other platforms."

What is our primary use case?

We are primarily using the solution for Office 365 and various other Microsoft products. It's used for any integration of any applications. Multiple company domains have been configured on a single exchange. It helps us standardize and consolidate connectivity. 

What is most valuable?

We like the standardization we can get across all of our companies. We can put all domains on one exchange. The user can then have one single ID instead of creating five emails for one user. 

It scales well.

Technical support is helpful.

It's not hard to set up.

The solution is stable.

The product offers good value for money. After a few years, we have seen an ROI. 

What needs improvement?

There are no features that are missing.

We'd like to see more integration with other platforms. We'd like to explore the feature of SSO and Artemis. 

For how long have I used the solution?

I've used the solution for more than three years. 

What do I think about the stability of the solution?

The solution is stable and reliable. There are no bugs or glitches. It's very stable. 

What do I think about the scalability of the solution?

The solution can scale well. It's cloud-based, which makes it very simple. We just have to approach our reseller and add on more licenses. You can have 50 users or 50,000 users, and it will work just as well. 

We have about 1,000 or more users on the product currently. We do have plans to increase it to 1,500 by the end of the year. 

How are customer service and support?

We may have used technical support previously and were able to resolve any issues within a week. They are very good. They are helpful.

Which solution did I use previously and why did I switch?

I did not previously use a different solution. Past colleagues may have used something else. 

How was the initial setup?

The initial setup takes two to four weeks. It's pretty straightforward. We take each domain and consolidate everything on the exchange. We can migrate everything in one go, and usually, we migrate each company each week and migrate one by one, so that end users are not disturbed. 

What was our ROI?

We have experienced an ROI after three to four years. 

What's my experience with pricing, setup cost, and licensing?

We pay for the solution annually. The price is a bit expensive. However, it offers good value for money. The implementation cost is minimal. Also, now it is on the cloud, we don't have to worry about storage, maintenance, or hardware. The cloud is highly secure, and it helps save us money in the long run. 

What other advice do I have?

This is the latest version. We are using the cloud version, and it is constantly updated. We are using all of the standard features that come with the cloud-based product. 

This is a very user-friendly enterprise solution. Everything is very secure according to GDPR needs. The product is scalable, and its offering good value for money. Everyone can use it. It's a great product.

I'd rate the solution nine out of ten. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Microsoft Exchange Online
March 2025
Learn what your peers think about Microsoft Exchange Online. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
845,040 professionals have used our research since 2012.
Fadi Bathish - PeerSpot reviewer
Project Manager at Siren Analytics
Real User
Quite convenient access from anywhere but the UI could be improved
Pros and Cons
  • "The solution is quite convenient because you can access the web version anywhere."
  • "The UI could be improved to look more like the desktop version for ease of use."

What is our primary use case?

Our company used the solution as an alternative to desktops for accessing emails remotely. It is a front-end email application that can be accessed from the web.

The solution allowed us to create new emails, collaborate via online surveys, and get feedback from a group of engineers on a specific items. We had 2,000 users across our company. 

The solution more or less is an online collaboration tool.  

What is most valuable?

The solution is quite convenient because you can access the web version anywhere. You aren't tied to a company-provided laptop where you have your Outlook desktop.  

What needs improvement?

The UI could be improved to look more like the desktop version for ease of use. 

For how long have I used the solution?

I used the solution all the time as an end user with my prior employer. 

What do I think about the stability of the solution?

The solution is stable with no issues. 

What do I think about the scalability of the solution?

The solution is scalable because it is on the Microsoft cloud. The sky is the limit. 

How are customer service and support?

As an end user, I contacted our internal support team. They actually handled reaching out to Microsoft's technical support. The process didn't take a lot of time and was quite transparent. We received feedback within 24 hours. 

How was the initial setup?

The solution is cloud-based and accessed via a website so there is no setup. You just point to the URL, provide any extensions, and log in to the solution. 

What about the implementation team?

We implemented the solution in-house. 

Our IT department deployed by installing exchange server and enabling a shared configuration item. This allowed all users to access the solution via the web. 

Deployment shouldn't take more than two hours because you just enable the web for the online exchange. Then you share a link or the URL so users can access the solution. 

What was our ROI?

Our company achieved ROI by using the solution. 

What's my experience with pricing, setup cost, and licensing?

The pricing is based on a yearly contract and a floating license option is offered.

What other advice do I have?

I strongly recommend using the solution. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Muhammad_Irfan - PeerSpot reviewer
Sr. Network Administrator at ACMC
Real User
Top 5
Enables us to integrate with other Microsoft applications and use as a hybrid solution
Pros and Cons
  • "It's easy to use and there is more integration."
  • "The ActiveSync services and the mapping services could be improved."

What is our primary use case?

I cannot put everything on 365 because it's obviously not as fast. We have Microsoft Exchange because we have a lot of emails. Most of our emails, about 80%, are on Exchange Server locally, and just 20% are on 365. We use Microsoft Exchange as a hybrid solution. The users who are accessing from outside and the users who are on our priority list outside of the organization are on 365. But the other people that are local are on Exchange Server.

There are more than 200 people using this solution in my organization.

What is most valuable?

It's easy to use and there is more integration. We have Dynamics and 365 as a hybrid solution. Integration with the Microsoft applications is the key for us. It has better integration with other solutions.

What needs improvement?

The ActiveSync services and the mapping services could be improved.

There are a lot of issues with security. We had one issue, a bug, with the Active Directory services.

The cost of the license could be lower, and the security features could be better.

For how long have I used the solution?

I've been using Microsoft Exchange since 2016.

What do I think about the stability of the solution?

It's quite stable.

It's a core product from Microsoft, so it's quite stable because of that.

What do I think about the scalability of the solution?

It's scalable. I chose this solution because it's easy to scale services. Services like Active Directory and ActiveSync aren't available in other solutions.

We don't have plans to increase usage right now.

How are customer service and support?

Technical support is good.

How was the initial setup?

Installation is easy. 

For installation, we have only two admins that can work on this solution.

What's my experience with pricing, setup cost, and licensing?

The pricing is really high. It's higher compared to other services.

The license is yearly.

What other advice do I have?

I would rate this solution 8 out of 10.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Network Manager / Senior Network Engineer at Warnock, Tanner & Associates
Real User
It has an intuitive GUI including most features found in Exchange Server

What is our primary use case?

We use Exchange Online to host our company email.  Now that O365 admin portal has been becoming more and more powerful I rarely find myself needing to use the Exchange Admin portal.  

We have many customers that use Exchange Online. All of which has become much easier to manage over the years as the O365 admin portal has developed. 

How has it helped my organization?

I have made about 10 migrations from Gmail, ATT, Amplex, 2007 - 2013 on prem Exchange servers to Exchange Online. The uptime and stability is far better than any on-prem or hosted solution I have used in the past.

Being a MS partner gives you central administration over all of your customers.


What is most valuable?

- O365 Admin portal
- New admin reports
- Office 365 Secure Score 
- Integrated Security
- Ease of migration from anywhere
- Intuitive GUI for control (Has greatly improved)
- Filters
- Granular control
- Encryption for HIPPA standards
- Central administration over all applications and clients
- Built in support ticket system
- Free mobile applications (applies to specific subscriptions)

What needs improvement?

Microsoft does not provide an automated way to migrate Public Folders. At this time you will need to run a series of complex PowerShell commands.

Supposedly Microsoft has done something about the public folders, however I have not investigated it.  This may or may not still be an issue.  

For how long have I used the solution?

Three to five years.

What do I think about the stability of the solution?

The dashboard reveals when there are issues but none that my customers have ever experienced.

What do I think about the scalability of the solution?

Exchange Online is extremely scalable. I know a company that migrate over 10k mailboxes. I am sure there are many companies that are much bigger yet.

How are customer service and technical support?

Customer Service:

10 out of 10

Technical Support:

10 out of 10

Which solution did I use previously and why did I switch?

As stated earlier, I have used Exchange on premises solutions, google, ATT, Rackspace and other solutions. They all do mail and do it well, however the ease of integration, simplicity of administration, and the overall support is the best! 

How was the initial setup?

There is a learning curve when migrating from other solutions. Once you understand the process it is straight forward

What about the implementation team?

All implementations were performed by me.

What was our ROI?

Currently as a Microsoft Partner we do not pay for an E3 license of O365 which includes Exchange Online. As for customers they are billed directly from Microsoft.

As a partner of record on each customer Microsoft pays out residuals as long as the customer continues to pay for the service.

If you are not a partner the ROI is based on the fact that you no longer need to pay for hardware/software, hardware/software maintenance, and labor to perform upgrades, maintenance, and troubleshooting of hardware/software.

What's my experience with pricing, setup cost, and licensing?

The plans can be confusing. Take time to understand what you need, what you will need in the future, and buy a plan accordingly. 

Which other solutions did I evaluate?

Gmail, ATT, Amplex, other ISP solutions, On-prem Exhange. 

What other advice do I have?

Moving to Exchange Online open doors for many options that come with O365 and Azure. As technology continues to move forward it is pushing us to the cloud. Starting with email in the cloud open doors for other solutions that may fit your business. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Partners
PeerSpot user
Mustapha Sedki Ben Romdhane - PeerSpot reviewer
Sourcing Purchasing Manager at Nexans autoelectric GmbH
Real User
Top 5Leaderboard
Its global usability and straightforward setup and maintenance are its best qualities
Pros and Cons
  • "A valuable feature of the solution is its global usability."
  • "There is room for improvement in terms of optimization."

What is our primary use case?

The use cases involve reporting the number of completed tasks and saving contact information.

What is most valuable?

A valuable feature of the solution is its global usability, particularly in facilitating actions within the sourcing department. It proves to be highly useful in this regard.

What needs improvement?

There is room for improvement in terms of optimization. Moreover, the pricing could be improved.

For how long have I used the solution?

I have been using the solution for the past nine years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

The solution is scalable. It is currently being used by ten people in my sourcing department.

How was the initial setup?

The initial setup was straightforward. It took a few minutes to deploy the solution. Three persons are required for deployment and maintenance.

What other advice do I have?

Initially, the solution is useful. However, I recommend exploring alternative propositions that are easier and more efficient. Conducting periodic tests could be beneficial in making informed choices.


I rate Microsoft Exchange Online a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Innocent Ohiaru - PeerSpot reviewer
IT Administrator at James Hope College
Real User
Top 5
A stable and user-friendly solution that provides various productivity tools and enables communication
Pros and Cons
  • "The product enables us to have remote meetings."
  • "The solution must provide better security features."

What is our primary use case?

I manage the tool. All of our business activities happen with the help of the tool. We also have SharePoint integrated into it. We have several other packages listed on the Exchange platform.

What is most valuable?

The product enables us to have remote meetings. Several valuable resources like SharePoint are available to us. It has been our basic tool for communication in an enterprise environment. It's user-friendly. The interfaces are quite friendly. We can navigate around interfaces and tasks. It has several productivity tools attached to it. I can have it deployed on the local computer and the cloud. As long as we have access to the internet, the tool is accessible anywhere in the world. It is a seamless and excellent product. It is a critical support platform.

What needs improvement?

The solution must provide better security features. It provides two-factor authentication, IPSec, security payload, and other authentication and encapsulation. I want more consignment of the access to identify users.

For how long have I used the solution?

I have been using the solution for about 15 years.

What do I think about the stability of the solution?

The tool’s stability is excellent. The server hardly goes down. In ten years, I hardly recall any downtime.

What do I think about the scalability of the solution?

We have more than 300 to 400 users.

How are customer service and support?

The support is excellent.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We chose the solution because our sister companies and other associates were using it.

How was the initial setup?

The setup was not difficult. We created a domain and implemented it with the help of a third-party company that is a partner with Microsoft. I do the annual renewal of our licensees. We have moved from enterprise licenses to educational licenses. Educational licenses have certain benefits and discounts.

What's my experience with pricing, setup cost, and licensing?

The product is very cheap. It is relatively affordable.

What other advice do I have?

If someone plans to use the solution, they must consider the number of users. They must choose the license model depending on their organization. The documentation must be put together in detail, and the right model must be chosen. Overall, I rate the tool a ten out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
SahilSharma1 - PeerSpot reviewer
Product Manager at PayU Payments Private Limited
Real User
Easy to use, and straightforward deployment, but is not stable
Pros and Cons
  • "The solution is scalable."
  • "The stability of the solution has room for improvement."

What is our primary use case?

The primary use case of the solution is for email and SharePoint.

How has it helped my organization?

We are beginning to explore Office 365 Online Exchange and Azure, which are part of Microsoft 365. We intend to create our Active Directory and Domain Controller on Azure and integrate OnTime Active Directory with Azure Active Directory.

What is most valuable?

I haven't encountered any downtime with Exchange Online so far. Last week, the entire Azure portal experienced an outage, which caused some disruption, but thankfully, we haven't had any issues with 365 yet.

What needs improvement?

The stability of the solution has room for improvement.

For how long have I used the solution?

I have been using the solution for over four years.

What do I think about the stability of the solution?

I give the stability a seven out of ten.

What do I think about the scalability of the solution?

The solution is scalable.

We have thousands of people using Microsoft Exchange Online.

How are customer service and support?

We have a limited amount of time to contact tech support, but we usually communicate with the vendor. If I have an issue, our Microsoft partner can help us with problem-solving.

Which solution did I use previously and why did I switch?

We previously used Google G Suite before switching to Microsoft Exchange Online.

How was the initial setup?

The initial setup is straightforward.

What about the implementation team?

The implementation was completed in-house with the help of our Microsoft partner.

What was our ROI?

We have seen a return on investment since we are taking advantage of the license and Microsoft Exchange Online's useful features.

What's my experience with pricing, setup cost, and licensing?

The cost of our annual license for the solution is moderate. I would give the cost a five out of ten.

What other advice do I have?

I give the solution a seven out of ten. Microsoft Azure has experienced outages at times, but it can be comparable to Amazon Web Services (AWS).

I strongly suggest using Microsoft Office Exchange due to its ease of use and maintenance, as well as its increased reliability and added security features.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Microsoft Exchange Online Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2025
Product Categories
Email Applications
Buyer's Guide
Download our free Microsoft Exchange Online Report and get advice and tips from experienced pros sharing their opinions.