We use this in addition to Office 365 in order to have our user mailboxes on the cloud.
IT Infrastructure & Tech Support Manager at a energy/utilities company with 1,001-5,000 employees
Hosted messaging solution used in addition to Office 365 offering remote access to mailboxes
Pros and Cons
- "This solution makes it very easy to receive and detect problems about the mail flow and offers very good reporting. In general, it's very easy to manage the organization's mailboxes."
- "When we need to purchase additional licenses for additional users, the process is slow."
What is our primary use case?
What is most valuable?
From a user's perspective, this solution enables them to access to their mailbox from anywhere and their mailbox size is as big as 100 gigabytes so they never run out of space.
This solution makes it very easy to receive and detect problems about the mail flow and offers very good reporting. In general, it's very easy to manage the organization's mailboxes.
What needs improvement?
When we need to purchase additional licenses for additional users, the process is slow.
We would like to have a single point of view or pane where we can manage all of our infrastructure.
For how long have I used the solution?
I have been using this solution for six years.
Buyer's Guide
Microsoft Exchange Online
November 2024
Learn what your peers think about Microsoft Exchange Online. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,636 professionals have used our research since 2012.
What do I think about the stability of the solution?
This is a stable solution. I would rate it a four out of five.
What do I think about the scalability of the solution?
This is a scalable solution. I would rate it a five out of five.
How was the initial setup?
The deployment of Exchange Online only was very easy and was completed within a week. The full setup and migration of on cloud and on-premises infrastructure is still in progress but this is not due to difficulty.
What was our ROI?
The return on investment is very good. I would rate it a five out of five in this regard.
What's my experience with pricing, setup cost, and licensing?
The pricing for this solution is good. We renew our contract every three years. I would rate the pricing for this solution a three out of five.
What other advice do I have?
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Owner at Digital Horizon
Simple to manage, robust, and reliable
Pros and Cons
- "The most valuable features of Microsoft Exchange Online are spam filtering, 50 GB of email storage, good integration with Outlook, and ease of management."
- "The support could improve their response time and sometimes the phone lines are not clear because of static or noise. However, the agents are knowledgeable and very helpful."
What is our primary use case?
Microsoft Exchange Online is a robust mailing solution.
What is most valuable?
The most valuable features of Microsoft Exchange Online are spam filtering, 50 GB of email storage, good integration with Outlook, and ease of management.
For how long have I used the solution?
I have been using Microsoft Exchange Online for approximately five years.
What do I think about the stability of the solution?
Microsoft Exchange Online is scalable.
What do I think about the scalability of the solution?
We have approximately 80 clients using this solution.
How are customer service and support?
The support could improve their response time and sometimes the phone lines are not clear because of static or noise. However, the agents are knowledgeable and very helpful.
I rate the support from Microsoft Exchange Online a four out of five.
How was the initial setup?
The initial setup of Microsoft Exchange Online is straightforward. It took approximately one hour to deploy for clients.
What about the implementation team?
We have three people that do the deployment and support of Microsoft Exchange Online.
What's my experience with pricing, setup cost, and licensing?
The licensing cost increased at least 15 to 20 percent recently and it would be helpful for them to be reduced.
What other advice do I have?
I would recommend this solution to others.
I rate Microsoft Exchange Online a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
Buyer's Guide
Microsoft Exchange Online
November 2024
Learn what your peers think about Microsoft Exchange Online. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,636 professionals have used our research since 2012.
Hosted messaging solution that is well built and offers an intuitive user experience
Pros and Cons
- "The features of Microsoft Exchange Online are very intuitive and well-built, keeping the user experience in mind. The usability and the accessibility are the best aspects of this solution."
- "The SaaS platform performance could be improved. At a previous company, we used this same solution on-premises. The data exchange was much faster compared to the SaaS platform and we sometimes experience lags."
What is our primary use case?
I use this solution for mail exchanges, calendars, and setting up meetings.
What is most valuable?
The features of Microsoft Exchange Online are very intuitive and well-built, keeping the user experience in mind. The usability and the accessibility are the best aspects of this solution.
What needs improvement?
The SaaS platform performance could be improved. At a previous company, we used this same solution on-premises. The data exchange was much faster compared to the SaaS platform and we sometimes experience lags.
For how long have I used the solution?
I have used this solution for 15 years.
What do I think about the stability of the solution?
This is a stable solution.
How are customer service and support?
We have never needed assistance from the customer service team.
Which solution did I use previously and why did I switch?
I have previously used IBM Notes and Google Gmail.
What other advice do I have?
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Director of Infrastructure and Technical Services at a healthcare company with 5,001-10,000 employees
Performs well, and is simple to install, but the technical support could be improved
Pros and Cons
- "Microsoft Exchange Online's resiliency is its most valuable feature."
- "We use different software for email spoofing filters and similar functions because Exchange is quite limited in this area."
What is our primary use case?
We use Microsoft Exchange Online for email.
What is most valuable?
Microsoft Exchange Online's resiliency is its most valuable feature.
What needs improvement?
We use different software for email spoofing filters and similar functions because Exchange is quite limited in this area.
Email spoofing, monitoring, email marketing, and email broadcast have limits or are governed by the number of emails you can send, in any given hour.
I would like to use it as my email broadcasting method.
For how long have I used the solution?
I have been using Microsoft Exchange Online for three years. We were migrating before Covid.
What do I think about the stability of the solution?
Microsoft Exchange Online is quite stable.
I would rate the stability a nine out of ten.
What do I think about the scalability of the solution?
I would rate the scalability of Microsoft Exchange Online an eight out of ten.
How are customer service and support?
I would the technical support a five out of ten.
How was the initial setup?
The initial setup is pretty straightforward.
What other advice do I have?
Make sure that's what you want to use. Consider your requirement. And if you want to scale to, say, an enterprise-class, you should be aware of certain of Exchange online's limits.
I like it, I would rate it a seven out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
ICT LAN Administrator at Zambia Revenue Authority
Scalable hosted messaging solution that highlights mailboxes that have experienced a violation
Pros and Cons
- "The best part of this solution is the security it offers."
- "This solution involves a lot of work for an administrator. It is not always easy to find exactly what you are looking for within the system."
What is our primary use case?
We have 2,000 users supported by this solution.
What is most valuable?
The best part of this solution is the security it offers. Where we are able to determine which mailboxes have been blocked, or which mailboxes cannot be allowed to send traffic because of a violation.
What needs improvement?
This solution involves a lot of work for an administrator. It is not always easy to find exactly what you are looking for within the system. Microsoft can do better in terms of security and offer solutions to deal with phising, BOMB and viruses.
For how long have I used the solution?
I have been using this solution for two years.
What do I think about the stability of the solution?
This is a stable solution.
What do I think about the scalability of the solution?
This is a scalable solution, especially if you make use of many Microsoft products.
How are customer service and support?
The technical support for this solution is really good. I would rate it a nine out of ten.
How was the initial setup?
The initial setup is very complex.
What's my experience with pricing, setup cost, and licensing?
This is an expensive solution.
Which other solutions did I evaluate?
We did evaluate other options including Zimbra.
What other advice do I have?
I would rate this solution a nine out of of ten.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Manager, Information Technology at a venture capital & private equity firm with 10,001+ employees
It's easy to deploy and scale, but it can be complex to incorporate different departmental requirements into one platform
Pros and Cons
- "Exchange Online is consistent. It's easy to deploy and scale out to all of our organizations."
- "The efficiency could improved."
What is our primary use case?
We use Microsoft Exchange Onlne for communication, collaboration, and some project management tasks.
What is most valuable?
Exchange Online is consistent. It's easy to deploy and scale out to all of our organizations.
What needs improvement?
The efficiency could improved.
For how long have I used the solution?
I have been working with Exchange Online for more than 10 years.
What do I think about the stability of the solution?
Exchange Online must be reliable and available for our operations.
How was the initial setup?
It can be complex to incorporate the unique requirements of each division into a single platform to meet all of the requirements. It's not hard to maintain Exchange Online, but you need an expert on your team and some outside help from the vendor.
What other advice do I have?
I rate Microsoft Exchange Online seven out of 10.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Managing Director at ProQuanta
A stable solution for managing suites with a collaboration feature
Pros and Cons
- "One of the important features is the collaboration tool used in Office 365. The security and DLP mechanisms are also quite good."
- "The solution’s pricing could be better."
What is our primary use case?
We use the solution to manage calendars and the entire online and on-premises suite. It is used in large corporate banks.
What is most valuable?
One of the important features is the collaboration tool used in Office 365. The security and DLP mechanisms are also quite good.
What needs improvement?
The solution’s pricing could be better.
For how long have I used the solution?
I have been using Microsoft Exchange Online as a reseller for three to four years.
What do I think about the stability of the solution?
The collaboration speed has some issues, but it is stable.
I rate the solution’s stability an eight-point five out of ten.
What do I think about the scalability of the solution?
The solution is scalable. When you reach certain volumes, the default limits on the packages essentially allow you to use the full spectrum anyway.
The solution’s packaging makes it difficult to scale to the enterprise level without significantly upgrading the packages and negotiating higher limits on certain things, such as API calls, to accelerate data transfer.
Around 3000 users are using this platform.
I rate the solution’s scalability a nine out of ten.
How are customer service and support?
Microsoft technical support is making some improvements, but it can still be time-consuming to get an answer to a basic question. I often find it easier to troubleshoot the problem myself.
How was the initial setup?
The initial setup is straightforward and takes around a week to complete.
Exchange Online deployments can be complex, especially when migrating existing data from on-premises to the cloud. Much planning and preparation is involved, and the process can be lengthy.
What's my experience with pricing, setup cost, and licensing?
The product is expensive and has an annual subscription.
Which other solutions did I evaluate?
It's difficult to compare Exchange Online to other solutions because of its unique feature set and collaboration capabilities. For example, Google SaaS is quite limited compared to Exchange Online.
What other advice do I have?
We require a full-time team of four or five engineers across different divisions to look after this solution.
I recommend this solution. You’ll find it difficult to find a better solution with all the same features at the same price point. Most other competing solutions don't have the same feature set for the price.
Overall, I rate the solution an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
IT Support Specialist at Wagner Kablo A.S.
Highly scalable solution with excellent webmail platform
Pros and Cons
- "Exchange Online's best feature is its webmail platform."
- "Exchange Online has issues with its mail flow and content search."
What is most valuable?
Exchange Online's best feature is its webmail platform.
What needs improvement?
Exchange Online has issues with its mail flow and content search.
For how long have I used the solution?
I've been using Exchange Online for two years.
What do I think about the stability of the solution?
Exchange Online is stable.
What do I think about the scalability of the solution?
Exchange Online is very scalable
How was the initial setup?
The initial setup was very basic.
What about the implementation team?
I implemented Exchange Online myself.
What's my experience with pricing, setup cost, and licensing?
We have a yearly license for Exchange Online.
What other advice do I have?
I would recommend Exchange Online to other users and rate it nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
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sharing their opinions.
Updated: November 2024
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