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Director with 11-50 employees
Real User
It Integrates Flawlessly With Other Microsoft Products.
Pros and Cons
    • "I think there should be an incorporation of DLP on the business premium version of Exchange, as well."

    What is our primary use case?

    I primarily use this solution for an email bank for my organization. 

    How has it helped my organization?

    From the security point of view, you can specify the IP range from the area your system should be connected. You can have the authentication based on the user certificates of your Active Directory. This improves the security, as well. There is a flawless integration. This is something I like about Exchange.

    What needs improvement?

    I think there should be an incorporation of DLP on the business premium version of Exchange as well.

    For how long have I used the solution?

    One to three years.
    Buyer's Guide
    Microsoft Exchange Online
    February 2025
    Learn what your peers think about Microsoft Exchange Online. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
    839,319 professionals have used our research since 2012.

    What do I think about the stability of the solution?

    There have been some occasional deviations, but overall it is a stable product.

    What do I think about the scalability of the solution?

    We have 3,000 users. We have not encountered any issues with scalability of the product. 

    Which solution did I use previously and why did I switch?

    A long time ago we used Zimbra and Postmaster. In comparison, in terms of manageability there was a concern with those solutions. Exchange excels in comparison.

    How was the initial setup?

    The implementation only took us about an hour. You just connect easily, set up the domain, and you are good to go! We implemented it for 3,000 users. 

    What's my experience with pricing, setup cost, and licensing?

    The price is a bit high. It is especially expensive in the Indian market. 

    Which other solutions did I evaluate?

    When we were looking at other solutions, we noticed that Exchange has a better collaborative approach with SharePoint, as well. That is important for us. In terms of the DLP, others are using endpoint DLP, but not the email DLP like Exchange is currently doing.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    reviewer2045109 - PeerSpot reviewer
    Director of Infrastructure and Technical Services at a healthcare company with 5,001-10,000 employees
    Real User
    Performs well, and is simple to install, but the technical support could be improved
    Pros and Cons
    • "Microsoft Exchange Online's resiliency is its most valuable feature."
    • "We use different software for email spoofing filters and similar functions because Exchange is quite limited in this area."

    What is our primary use case?

    We use Microsoft Exchange Online for email.

    What is most valuable?

    Microsoft Exchange Online's resiliency is its most valuable feature.

    What needs improvement?

    We use different software for email spoofing filters and similar functions because Exchange is quite limited in this area.

    Email spoofing, monitoring, email marketing, and email broadcast have limits or are governed by the number of emails you can send, in any given hour.

    I would like to use it as my email broadcasting method. 

    For how long have I used the solution?

    I have been using Microsoft Exchange Online for three years. We were migrating before Covid.

    What do I think about the stability of the solution?

    Microsoft Exchange Online is quite stable.

    I would rate the stability a nine out of ten.

    What do I think about the scalability of the solution?

    I would rate the scalability of Microsoft Exchange Online an eight out of ten.

    How are customer service and support?

    I would the technical support a five out of ten.

    How was the initial setup?

    The initial setup is pretty straightforward.

    What other advice do I have?

    Make sure that's what you want to use. Consider your requirement. And if you want to scale to, say, an enterprise-class, you should be aware of certain of Exchange online's limits.

    I like it, I would rate it a seven out of ten.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Buyer's Guide
    Microsoft Exchange Online
    February 2025
    Learn what your peers think about Microsoft Exchange Online. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
    839,319 professionals have used our research since 2012.
    Zülfikar Erdem - PeerSpot reviewer
    IT Support Specialist at Wagner Kablo A.S.
    Real User
    Top 20
    Highly scalable solution with excellent webmail platform
    Pros and Cons
    • "Exchange Online's best feature is its webmail platform."
    • "Exchange Online has issues with its mail flow and content search."

    What is most valuable?

    Exchange Online's best feature is its webmail platform.

    What needs improvement?

    Exchange Online has issues with its mail flow and content search.

    For how long have I used the solution?

    I've been using Exchange Online for two years.

    What do I think about the stability of the solution?

    Exchange Online is stable.

    What do I think about the scalability of the solution?

    Exchange Online is very scalable

    How was the initial setup?

    The initial setup was very basic.

    What about the implementation team?

    I implemented Exchange Online myself.

    What's my experience with pricing, setup cost, and licensing?

    We have a yearly license for Exchange Online.

    What other advice do I have?

    I would recommend Exchange Online to other users and rate it nine out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Manager IT Projects & Systems Integration at a transportation company with 5,001-10,000 employees
    Real User
    Review about Microsoft Exchange Online
    Pros and Cons
    • "The initial setup was straightforward."
    • "When initially setting up, it took a bit of time because we had a lot of PST files with the users, and we had to migrate them batch by batch."
    • "Also, I think the mobile app on the forms you can improve a little bit more."

    What is our primary use case?

    My primary use case for this solution is for clumping emails, and group emails according to the conversation. It helps us sift through 100s of emails.

    How has it helped my organization?

    This solution helped us reduce a lot of overhead. 

    What needs improvement?

    I would love to have a feature that transfers my notes that I have written on my laptop to my mobile device. Also, I think the mobile app on the forms you can improve a little bit more.

    For how long have I used the solution?

    More than five years.

    What do I think about the stability of the solution?

    I have not encountered any issues with stability of the product at all. 

    What do I think about the scalability of the solution?

    We have roughly 500 people using this product in our organization. We have had no problem scaling it with our users.

    How was the initial setup?

    The initial setup was straightforward. But, it took a bit of time because we had a lot of PST files with the users, and we had to migrate them batch by batch.

    Which other solutions did I evaluate?

    I am familiar with Google and G Suite. I do not have personal comparisons between the two.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Wai KongWong - PeerSpot reviewer
    Information security consultant at Ypsilon System
    Real User
    Top 5
    Is easy to use, easy to set up, and stable
    Pros and Cons
    • "I like that Exchange Online is easy to use and that I do not need to maintain the previous Exchange Server. I also do not need to worry about the security of the Exchange Server. If there are any issues, then it will be the service provider's problem and not mine."
    • "Microsoft needs to lower the price of the extra production add-ins for Exchange Online."

    What is most valuable?

    I like that Exchange Online is easy to use and that I do not need to maintain the previous Exchange Server. I also do not need to worry about the security of the Exchange Server. If there are any issues, then it will be the service provider's problem and not mine.

    What needs improvement?

    Microsoft needs to lower the price of the extra production add-ins for Exchange Online.

    For how long have I used the solution?

    I just switched to Microsoft Exchange Online two months ago but have been using the on-premises version for a year.

    What do I think about the stability of the solution?

    It has been stable so far.

    What do I think about the scalability of the solution?

    I believe that it is scalable. At present, we have three users.

    How was the initial setup?

    It's very easy to set up. It can be done in one hour by one person. Also, one person can handle the maintenance as well.

    What other advice do I have?

    I would rate this solution at nine on a scale from one to ten and would recommend it as well.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    PeerSpot user
    Assistant Manager IT at ACP BILLING SERVICES PVT LTD
    Real User
    Previously, we hosted our email servers with GoDaddy. We migrated the email addresses to Office 365 and we enabled mailboxes in Exchange Online.
    Pros and Cons
    • "It helps us manage the email focus from our side."
    • "In the past, we had issues with DB in mailboxes."

    What is our primary use case?

    My primary use case is for email services. 

    How has it helped my organization?

    Previously, we hosted our email servers with GoDaddy. We migrated the email addresses to Office 365 and we enabled mailboxes in Exchange Online and we now manage the email focus from our side. I administrate this for our company through Microsoft Exchange.

    What needs improvement?

    There were prior issues with DB in the mailboxes. But, Microsoft has recently increased from 50 DB to 100 DB. So that is one of the nice recent changes from Microsoft.

    For how long have I used the solution?

    Three to five years.

    What do I think about the stability of the solution?

    Yes, at times there are issues with stability. I receive feedback about issues that are happening with our staff. But, I have easily figured out how to resolve the issues from my side, and easily resolve the user issues.

    What do I think about the scalability of the solution?

    We have had no issues with scalability.

    How are customer service and technical support?

    The tech support have always been very nice and helpful to us.

    Which solution did I use previously and why did I switch?

    I used GoDaddy in the past.

    What's my experience with pricing, setup cost, and licensing?

    I have no comment about the pricing of the product.

    Which other solutions did I evaluate?

    The other solutions I have experience with is GoDaddy and Skype.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Harcharan Mittu - PeerSpot reviewer
    Founder and Managing Director at XOR BIT INFOTECH PRIVATE LIMITED
    Real User
    Allows collaboration and file sharing with a bigger inbox
    Pros and Cons
    • "Exchange Online doesn't just do email, it allows for collaboration with inbuilt chat and calling facilities and document sharing."
    • "The demo version we were provided had issues with emails bouncing or being delayed."

    What is our primary use case?

    I use MS Exchange Online for corporate emails.

    How has it helped my organization?

    Exchange Online doesn't just do email, it allows for collaboration with inbuilt chat and calling facilities and document sharing. It also gives you a bigger inbox per account (50GB) than Gmail.

    What needs improvement?

    The demo version we were provided had issues with emails bouncing or being delayed. This hasn't happened since we purchased licenses, but it shouldn't happen even in the demo.

    For how long have I used the solution?

    I've been using this solution for eight years.

    What do I think about the stability of the solution?

    Exchange Online's stability is good once you have a license - in pre-licensing trial mode, it's not so good.

    What do I think about the scalability of the solution?

    The scalability is good.

    How are customer service and support?

    I wasn't happy with the support from the partner I was directed to and would prefer to get direct support from Microsoft. Microsoft's technical support is good.

    How would you rate customer service and support?

    Positive

    How was the initial setup?

    The initial setup is a little complex because you don't get any assistance - you just go to a site and do it yourself. I would rate it as two out of five.

    What's my experience with pricing, setup cost, and licensing?

    The licensing price is ok, I'd rate it as four out of five.

    What other advice do I have?

    I'd give Exchange Online a rating of nine out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    manager of SAP department at Standard Sharing Software
    Real User
    Excellent email solution with EOP filtering service
    Pros and Cons
    • "There are many valuable features such as email, calendar, and the ability to share your calendar and documents with coworkers. Knowing that the emails go through the EOP filtering service is nice as well."
    • "I would like to have the option to have my electronic signature posted on my emails by default. I am able to add it manually but cannot get it by default."

    What is our primary use case?

    I am an implementer of this solution. My clients use it as an email solution.

    What is most valuable?

    There are many valuable features such as email, calendar, and the ability to share your calendar and documents with coworkers. Knowing that the emails go through the EOP filtering service is nice as well.

    What needs improvement?

    I would like to have the option to have my electronic signature posted on my emails by default. I am able to add it manually but cannot get it by default.

    What do I think about the stability of the solution?

    It's a stable solution.

    How are customer service and support?

    Microsoft always has nice support. You are able to create some tickets on the  Microsoft support pop up, it's quite simple.

    How was the initial setup?

    On-premise setup for one server took about seven hours in total - I would expect this time to double, triple, etc. depending on the number of servers that you have.

    I would expect cloud deployment to be significantly faster - maybe two hours for 100 email boxes.

    What about the implementation team?

    We used an in-house team of one senior engineer and one junior engineer.

    What's my experience with pricing, setup cost, and licensing?

    I think that the price is a little high, especially considering that Google have a similar, free email solution.

    What other advice do I have?

    If you are looking to deploy on-premise, make sure that you have a small data center, or even a small room for physical security. Otherwise, you should deploy Exchange online.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Buyer's Guide
    Download our free Microsoft Exchange Online Report and get advice and tips from experienced pros sharing their opinions.
    Updated: February 2025
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    Buyer's Guide
    Download our free Microsoft Exchange Online Report and get advice and tips from experienced pros sharing their opinions.