I am an implementer of this solution. My clients use it as an email solution.
manager of SAP department at Standard Sharing Software
Excellent email solution with EOP filtering service
Pros and Cons
- "There are many valuable features such as email, calendar, and the ability to share your calendar and documents with coworkers. Knowing that the emails go through the EOP filtering service is nice as well."
- "I would like to have the option to have my electronic signature posted on my emails by default. I am able to add it manually but cannot get it by default."
What is our primary use case?
What is most valuable?
There are many valuable features such as email, calendar, and the ability to share your calendar and documents with coworkers. Knowing that the emails go through the EOP filtering service is nice as well.
What needs improvement?
I would like to have the option to have my electronic signature posted on my emails by default. I am able to add it manually but cannot get it by default.
What do I think about the stability of the solution?
It's a stable solution.
Buyer's Guide
Microsoft Exchange Online
January 2025
Learn what your peers think about Microsoft Exchange Online. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
832,138 professionals have used our research since 2012.
How are customer service and support?
Microsoft always has nice support. You are able to create some tickets on the Microsoft support pop up, it's quite simple.
How was the initial setup?
On-premise setup for one server took about seven hours in total - I would expect this time to double, triple, etc. depending on the number of servers that you have.
I would expect cloud deployment to be significantly faster - maybe two hours for 100 email boxes.
What about the implementation team?
We used an in-house team of one senior engineer and one junior engineer.
What's my experience with pricing, setup cost, and licensing?
I think that the price is a little high, especially considering that Google have a similar, free email solution.
What other advice do I have?
If you are looking to deploy on-premise, make sure that you have a small data center, or even a small room for physical security. Otherwise, you should deploy Exchange online.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT Specialist - Technology Services at a educational organization with 10,001+ employees
Good for assigning tasks to individuals, but it is too complex and needs to be streamlined
Pros and Cons
- "The most valuable feature is being able to assign an individual a task."
- "This product is too complex to use."
What is our primary use case?
We use this solution for planning tasks. We need to upgrade 5,000 computers and we have to assign that to several different teams of people. As the tasks are completed, we are expecting updates regarding the status and other relevant information.
How has it helped my organization?
We are not very happy with this product.
What is most valuable?
The most valuable feature is being able to assign an individual a task.
What needs improvement?
This product is too complex to use.
It could be more streamlined because it offers an overabundance of features. It's simultaneously offering you to do 10 different things and it's confusing as to what we should do first.
For how long have I used the solution?
I have been using Microsoft Exchange Online for about two years.
What do I think about the stability of the solution?
We have had no issues with stability.
What do I think about the scalability of the solution?
We have a couple of thousand users.
How was the initial setup?
The initial setup is pretty simple.
What's my experience with pricing, setup cost, and licensing?
We have an enterprise agreement for licensing.
What other advice do I have?
I would rate this solution a five out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Microsoft Exchange Online
January 2025
Learn what your peers think about Microsoft Exchange Online. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
832,138 professionals have used our research since 2012.
ICT LAN Administrator at Zambia Revenue Authority
Scalable hosted messaging solution that highlights mailboxes that have experienced a violation
Pros and Cons
- "The best part of this solution is the security it offers."
- "This solution involves a lot of work for an administrator. It is not always easy to find exactly what you are looking for within the system."
What is our primary use case?
We have 2,000 users supported by this solution.
What is most valuable?
The best part of this solution is the security it offers. Where we are able to determine which mailboxes have been blocked, or which mailboxes cannot be allowed to send traffic because of a violation.
What needs improvement?
This solution involves a lot of work for an administrator. It is not always easy to find exactly what you are looking for within the system. Microsoft can do better in terms of security and offer solutions to deal with phising, BOMB and viruses.
For how long have I used the solution?
I have been using this solution for two years.
What do I think about the stability of the solution?
This is a stable solution.
What do I think about the scalability of the solution?
This is a scalable solution, especially if you make use of many Microsoft products.
How are customer service and support?
The technical support for this solution is really good. I would rate it a nine out of ten.
How was the initial setup?
The initial setup is very complex.
What's my experience with pricing, setup cost, and licensing?
This is an expensive solution.
Which other solutions did I evaluate?
We did evaluate other options including Zimbra.
What other advice do I have?
I would rate this solution a nine out of of ten.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Director with 11-50 employees
It Integrates Flawlessly With Other Microsoft Products.
Pros and Cons
- "I think there should be an incorporation of DLP on the business premium version of Exchange, as well."
What is our primary use case?
I primarily use this solution for an email bank for my organization.
How has it helped my organization?
From the security point of view, you can specify the IP range from the area your system should be connected. You can have the authentication based on the user certificates of your Active Directory. This improves the security, as well. There is a flawless integration. This is something I like about Exchange.
What needs improvement?
I think there should be an incorporation of DLP on the business premium version of Exchange as well.
For how long have I used the solution?
One to three years.
What do I think about the stability of the solution?
There have been some occasional deviations, but overall it is a stable product.
What do I think about the scalability of the solution?
We have 3,000 users. We have not encountered any issues with scalability of the product.
Which solution did I use previously and why did I switch?
A long time ago we used Zimbra and Postmaster. In comparison, in terms of manageability there was a concern with those solutions. Exchange excels in comparison.
How was the initial setup?
The implementation only took us about an hour. You just connect easily, set up the domain, and you are good to go! We implemented it for 3,000 users.
What's my experience with pricing, setup cost, and licensing?
The price is a bit high. It is especially expensive in the Indian market.
Which other solutions did I evaluate?
When we were looking at other solutions, we noticed that Exchange has a better collaborative approach with SharePoint, as well. That is important for us. In terms of the DLP, others are using endpoint DLP, but not the email DLP like Exchange is currently doing.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT Support Specialist at Wagner Kablo A.S.
Highly scalable solution with excellent webmail platform
Pros and Cons
- "Exchange Online's best feature is its webmail platform."
- "Exchange Online has issues with its mail flow and content search."
What is most valuable?
Exchange Online's best feature is its webmail platform.
What needs improvement?
Exchange Online has issues with its mail flow and content search.
For how long have I used the solution?
I've been using Exchange Online for two years.
What do I think about the stability of the solution?
Exchange Online is stable.
What do I think about the scalability of the solution?
Exchange Online is very scalable
How was the initial setup?
The initial setup was very basic.
What about the implementation team?
I implemented Exchange Online myself.
What's my experience with pricing, setup cost, and licensing?
We have a yearly license for Exchange Online.
What other advice do I have?
I would recommend Exchange Online to other users and rate it nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Manager IT Projects & Systems Integration at a transportation company with 5,001-10,000 employees
Review about Microsoft Exchange Online
Pros and Cons
- "The initial setup was straightforward."
- "When initially setting up, it took a bit of time because we had a lot of PST files with the users, and we had to migrate them batch by batch."
- "Also, I think the mobile app on the forms you can improve a little bit more."
What is our primary use case?
My primary use case for this solution is for clumping emails, and group emails according to the conversation. It helps us sift through 100s of emails.
How has it helped my organization?
This solution helped us reduce a lot of overhead.
What needs improvement?
I would love to have a feature that transfers my notes that I have written on my laptop to my mobile device. Also, I think the mobile app on the forms you can improve a little bit more.
For how long have I used the solution?
More than five years.
What do I think about the stability of the solution?
I have not encountered any issues with stability of the product at all.
What do I think about the scalability of the solution?
We have roughly 500 people using this product in our organization. We have had no problem scaling it with our users.
How was the initial setup?
The initial setup was straightforward. But, it took a bit of time because we had a lot of PST files with the users, and we had to migrate them batch by batch.
Which other solutions did I evaluate?
I am familiar with Google and G Suite. I do not have personal comparisons between the two.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Information security consultant at Ypsilon System
Is easy to use, easy to set up, and stable
Pros and Cons
- "I like that Exchange Online is easy to use and that I do not need to maintain the previous Exchange Server. I also do not need to worry about the security of the Exchange Server. If there are any issues, then it will be the service provider's problem and not mine."
- "Microsoft needs to lower the price of the extra production add-ins for Exchange Online."
What is most valuable?
I like that Exchange Online is easy to use and that I do not need to maintain the previous Exchange Server. I also do not need to worry about the security of the Exchange Server. If there are any issues, then it will be the service provider's problem and not mine.
What needs improvement?
Microsoft needs to lower the price of the extra production add-ins for Exchange Online.
For how long have I used the solution?
I just switched to Microsoft Exchange Online two months ago but have been using the on-premises version for a year.
What do I think about the stability of the solution?
It has been stable so far.
What do I think about the scalability of the solution?
I believe that it is scalable. At present, we have three users.
How was the initial setup?
It's very easy to set up. It can be done in one hour by one person. Also, one person can handle the maintenance as well.
What other advice do I have?
I would rate this solution at nine on a scale from one to ten and would recommend it as well.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Assistant Manager - IT at Logixal
Stable and easy to install
Pros and Cons
- "I would rate Exchange Online's stability nine out of ten."
- "Exchange Online's scalability could be improved."
What is our primary use case?
I primarily use Exchange Online to communicate with other users.
What needs improvement?
Exchange Online's scalability could be improved.
For how long have I used the solution?
I've been working with Exchange Online for four to five years.
What do I think about the stability of the solution?
I would rate Exchange Online's stability nine out of ten.
What do I think about the scalability of the solution?
I would rate Exchange Online's scalability eight out of ten.
How was the initial setup?
The initial setup was straightforward
What was our ROI?
We have seen a return on investment from Exchange Online.
What other advice do I have?
I would recommend Exchange Online to other users and rate it eight out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Download our free Microsoft Exchange Online Report and get advice and tips from experienced pros
sharing their opinions.
Updated: January 2025
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