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PeerSpot user
Assistant Manager IT at ACP BILLING SERVICES PVT LTD
Real User
Previously, we hosted our email servers with GoDaddy. We migrated the email addresses to Office 365 and we enabled mailboxes in Exchange Online.
Pros and Cons
  • "It helps us manage the email focus from our side."
  • "In the past, we had issues with DB in mailboxes."

What is our primary use case?

My primary use case is for email services. 

How has it helped my organization?

Previously, we hosted our email servers with GoDaddy. We migrated the email addresses to Office 365 and we enabled mailboxes in Exchange Online and we now manage the email focus from our side. I administrate this for our company through Microsoft Exchange.

What needs improvement?

There were prior issues with DB in the mailboxes. But, Microsoft has recently increased from 50 DB to 100 DB. So that is one of the nice recent changes from Microsoft.

For how long have I used the solution?

Three to five years.
Buyer's Guide
Microsoft Exchange Online
January 2025
Learn what your peers think about Microsoft Exchange Online. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
832,138 professionals have used our research since 2012.

What do I think about the stability of the solution?

Yes, at times there are issues with stability. I receive feedback about issues that are happening with our staff. But, I have easily figured out how to resolve the issues from my side, and easily resolve the user issues.

What do I think about the scalability of the solution?

We have had no issues with scalability.

How are customer service and support?

The tech support have always been very nice and helpful to us.

Which solution did I use previously and why did I switch?

I used GoDaddy in the past.

What's my experience with pricing, setup cost, and licensing?

I have no comment about the pricing of the product.

Which other solutions did I evaluate?

The other solutions I have experience with is GoDaddy and Skype.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Harcharan Mittu - PeerSpot reviewer
Founder and Managing Director at XOR BIT INFOTECH PRIVATE LIMITED
Real User
Allows collaboration and file sharing with a bigger inbox
Pros and Cons
  • "Exchange Online doesn't just do email, it allows for collaboration with inbuilt chat and calling facilities and document sharing."
  • "The demo version we were provided had issues with emails bouncing or being delayed."

What is our primary use case?

I use MS Exchange Online for corporate emails.

How has it helped my organization?

Exchange Online doesn't just do email, it allows for collaboration with inbuilt chat and calling facilities and document sharing. It also gives you a bigger inbox per account (50GB) than Gmail.

What needs improvement?

The demo version we were provided had issues with emails bouncing or being delayed. This hasn't happened since we purchased licenses, but it shouldn't happen even in the demo.

For how long have I used the solution?

I've been using this solution for eight years.

What do I think about the stability of the solution?

Exchange Online's stability is good once you have a license - in pre-licensing trial mode, it's not so good.

What do I think about the scalability of the solution?

The scalability is good.

How are customer service and support?

I wasn't happy with the support from the partner I was directed to and would prefer to get direct support from Microsoft. Microsoft's technical support is good.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup is a little complex because you don't get any assistance - you just go to a site and do it yourself. I would rate it as two out of five.

What's my experience with pricing, setup cost, and licensing?

The licensing price is ok, I'd rate it as four out of five.

What other advice do I have?

I'd give Exchange Online a rating of nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Microsoft Exchange Online
January 2025
Learn what your peers think about Microsoft Exchange Online. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
832,138 professionals have used our research since 2012.
Network and Security consultant at a energy/utilities company with 201-500 employees
Real User
Top 20
It is a scalable product. We easily use it for 500 employees.
Pros and Cons
  • "It is a scalable product. We are using it for 500 users."
  • "I have found that Microsoft has vulnerabilities when it comes to Exchange Online. It has become the port of a lot of hacker attacks."

What is our primary use case?

I have found that Exchange Online is a wonderful product with good capabilities to manage the administration of my business.

What needs improvement?

I have found that Microsoft has vulnerabilities when it comes to Exchange Online. It has become the port of a lot of hacker attacks. We investigated the issue, and opened a ticket and the support told us to upgrade from E3 to E5. We upgraded, but we found ourselves still being attacked daily.

In addition, I cannot see good reporting tools. The vulnerability in security is in dire need of improvement. If anyone has a username or a password of an admin, you can access and then go live for everything. Microsoft suggests a two-factor authentication to resolve the issue. But, it is not always helpful. 

For how long have I used the solution?

One to three years.

What do I think about the scalability of the solution?

It is a scalable product. We are using it for 500 users at present. It is a sizeable network.

How is customer service and technical support?

The tech support is good. If I have issues, they respond within an hour of my call. They are generally knowledgeable and provide solutions.

How was the initial setup?

The setup was easy, and took only an hour. 

What was our ROI?

This solution really does save us a lot of time. And, we saved a significant amount of money by using this service. 

What's my experience with pricing, setup cost, and licensing?

We have a license per user scenario.

Which other solutions did I evaluate?

We have looked at FireEye and Dynatrace as possible other options for protection. We also considered Trend Micro for sandbox protection. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1629057 - PeerSpot reviewer
Engineering Manager at a manufacturing company with 51-200 employees
Real User
Stable, scalable and easy to install
Pros and Cons
  • "The solution is stable."
  • "The licensing price of the solution could be lower."

What is our primary use case?

Microsoft Exchange Online is cloud-based and we always use the latest version. 

I believe that my company has been using the solution for many years, although I cannot state for certain how many, as the company was doing so prior to me having joined. 

We are currently using the online version of the solution, Office 365. 

We use the solution in respect of Office 365, email, Office, OneDrive, SharePoint and Teams.

What needs improvement?

The licensing price of the solution could be lower. 

What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

The solution is scalable. 

How are customer service and technical support?

The technical support is decent. 

Which solution did I use previously and why did I switch?

We did not make use of other solutions prior to Microsoft Exchange Online. 

How was the initial setup?

As the solution is cloud-based, we found the installation to be easy. I do not know how long it took, as I was not responsible for this. 

What about the implementation team?

Deployment and maintenance involved two people. 

What's my experience with pricing, setup cost, and licensing?

The licensing price could be lower. The subscription fee is monthly. 

What other advice do I have?

Our organization has 300 users making use of the solution. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Manager at global trading
Real User
Overall easy to use, user friendly, and cloud based
Pros and Cons
  • "I have found the interface to be user-friendly and the overall simplicity valuable features."
  • "The solution should have a stand-alone application instead of us having to go through an internet browser."

What is most valuable?

Having the solution on the cloud has alleviated the need to have hardware on-premises. I no longer have to deal with the expense of power usage and the hardware taking up space. It is much better for us, we can now focus more on the business instead of our assets.

I have found the interface to be user-friendly and the overall simplicity valuable features.

What needs improvement?

The solution should have a stand-alone application instead of us having to go through an internet browser.

For how long have I used the solution?

I have been using this solution for approximately five years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

In my experience Microsoft Exchange Online is scalable. We have approximately 10 people using this solution in my organization.

How was the initial setup?

We have three technicians that do the deployment and maintenance for the solution.

What's my experience with pricing, setup cost, and licensing?

There is a license required for the solution and it is paid annually.

What other advice do I have?

I would recommend this solution to others.

I rate Microsoft Exchange Online an eight out of ten. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Wunpini Kobila  Ibrahim - PeerSpot reviewer
Information Technology Officer at Emergent Payments
Real User
Excellent two-step verification and overall security
Pros and Cons
  • "Exchange Online's most valuable features are two-step verification and security."
  • "I would rate Exchange Online's stability eight out of ten - it has room for improvement."

What is our primary use case?

I mainly use Exchange Online to configure our email accounts.

What is most valuable?

Exchange Online's most valuable features are two-step verification and security.

For how long have I used the solution?

I've been using Exchange Online for about a year.

What do I think about the stability of the solution?

I would rate Exchange Online's stability eight out of ten - it has room for improvement.

What do I think about the scalability of the solution?

Exchange Online is very scalable.

How was the initial setup?

The initial setup was straightforward, and the deployment took ten to fifteen minutes for each machine.

What about the implementation team?

We implemented using an in-house team.

What other advice do I have?

I would give Exchange Online a rating of eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Technical Account Manager at Softline Group
MSP
Reliable, frequent updates, and strong ecosystem
Pros and Cons
  • "The most valuable features of Microsoft Exchange Online are the frequent updates. They upgrade and optimize the features to make them better and better. They have a very strong ecosystem and they integrate together."
  • "Microsoft Exchange Online could improve the management usage, it should be more user-friendly."

What is our primary use case?

Microsoft Exchange Online is one of the best email solutions in the world. 

What is most valuable?

The most valuable features of Microsoft Exchange Online are the frequent updates. They upgrade and optimize the features to make them better and better. They have a very strong ecosystem and they integrate together.

What needs improvement?

Microsoft Exchange Online could improve the management usage, it should be more user-friendly.

For how long have I used the solution?

I have been using Microsoft Exchange Online for approximately 22 years.

What do I think about the stability of the solution?

I have found Microsoft Exchange Online to be stable.

What do I think about the scalability of the solution?

Microsoft Exchange Online is scalable and has been working well during the time I have been using it.

We have approximately 1,000 users using this solution in my company.

How was the initial setup?

The initial setup of Microsoft Exchange Online was very easy

What about the implementation team?

We have two managers that do the maintenance and support of Microsoft Exchange Online.

What's my experience with pricing, setup cost, and licensing?

The price of the license depends on a lot of factors, such as the number of licenses and company specifics.

What other advice do I have?

I would recommend this solution to others.

I rate Microsoft Exchange Online a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
PeerSpot user
Saijeet Kalpoth - PeerSpot reviewer
Regional Manager at Informa Solutions Pte Ltd
Real User
Easy to use and administrate
Pros and Cons
  • "Exchange Online's performance and stability are very good."
  • "The pricing could be cheaper."

What is our primary use case?

I use this solution for email and email security. 

What do I think about the stability of the solution?

Exchange Online's performance and stability are very good.

What do I think about the scalability of the solution?

This is a scalable solution.

How are customer service and support?

Microsoft's tech support is pretty good.

How was the initial setup?

The initial setup was very straightforward, though the amount of time needed varies depending on the device's configuration.

What's my experience with pricing, setup cost, and licensing?

The pricing could be cheaper.

What other advice do I have?

Exchange Online is stable, scalable, and easy to use and administrate. I absolutely would recommend it to others looking into implementing it and would rate it nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
Download our free Microsoft Exchange Online Report and get advice and tips from experienced pros sharing their opinions.
Updated: January 2025
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Buyer's Guide
Download our free Microsoft Exchange Online Report and get advice and tips from experienced pros sharing their opinions.