New Relic Reviews

We use the Synthetics component to evaluate load balancing and monitor the average throughput of data on the system.

The most valuable features are infrastructure monitoring and application performance monitoring (APM).

We are developing alerts and methods using the New Relic Query Language (NRQL).

The licensing cost is a little high and it should be brought down.

It would help customers if there were an on-premises version available.

I have been using the New Relic Browser for five or six months.

We have had no issues with respect to stability.

Scalability has not been a problem.

We have not needed to contact technical support.

I am using Dynatrace at the same time and I don't see much difference between the tools in terms of setup. In terms of usability, Dynatrace makes it easier to get the information that I want.

It is really easy to onboard a new application with New Relic. There are a couple of things to be installed and configured. Overall, it is simple and straightforward and I don't see much of a challenge.

We have an in-house technical team for implementation and deployment.

This is an expensive product.

This is a solution that I definitely recommend. If you want to keep monitoring your site and find the performance of it, this is a good option to do so. 

I would rate this solution and eight out of ten.

We use it for application performance monitoring.

Its most valuable feature is application performance monitoring.

It gives me a complete x-ray of the application to understand where the bottlenecks are, then improve and fix issues.

We send through all our real-time transactions through it, and it is very stable. 

The scalability is very good. We have a large real-time environment for processing payments.

Their technical support is pretty good and responsive. We have a real good relationship with them.

The integration and configuration of New Relic was straightforward and easy.

It works well with the AWS platform that we are using. The integration with AWS was straightforward and easy.

We have seen ROI.

Comparatively, the pricing is expensive.

I zeroed in on New Relic. I was looking for a cloud native product at the time that I was looking for a solution, and two years ago, it was one of the leading products. It was quick to market, and we wanted to implement something quickly. It provided all the features which were required, and we didn't have to do our own installs within our data center.

Give it a shot. See if it meets your use case.

I have used the on-premise and AWS versions. The versions are very similar.

The ability to trace transactions all the way down to find where the software is broken - database, web services, etc., and all the way down, with the trace dumps, to see where our application is broken.

When our app passes critical threshold, can quickly go to Transactions and/or Database views and immediately see the code areas causing the issue. Saves so much time in debugging our code and environments.

I can have my developers find bugs and fix them in one-tenth of time they used to take. It enables the stability of our product, and it's allowed me to keep human resources at a minimum so that we have a smaller number of people to do better things.

In Alert History, while you can see the trending in response time by Request Queuing, .NER CLR and Database, if you had the ability to see which transaction type was the slowest during the timeframe when the critical error occurred by displaying the info within the same “tool tip” hover window which currently gives me the time per request and number of transactions, i.e., if it had the additional correlation information of “StatusCode/403” which you can get from the Events Errors hover. This has the potential of saving a lot of analysis time going back and forth between views.

We didn't have any deployment issues.

I haven’t had any issues with stability.

It’s scaled for us. We’re still relatively small with just 16 servers.

When my IT manager did the initial install, they were very responsive.

It was straightforward, but the issue was the unfamiliarity of our IT manager outside the Microsoft world.

If you want to save money, go for it. Time is money, and it saves you so much time to be able to find issues and to fix them.

Our company uses the solution for time series analysis. 

The solution is good for sending alerts, drawing graphs about system usage, and creating plug-ins. 

The solution should include more detailed reports for SQL database requests. 

I have been using the solution for three years. 

The solution is very stable and working fine. 

The solution is scalable and has been used for both small and big projects that scaled over time with no issues. 

Technical support is knowledgeable, responds quickly, and provides good assistance.

I rate support a ten out of ten. 

Positive

We migrated from AppNeta because the solution is more stable and cost effective. 

The setup is easy and plug-ins can be written for any differences required. 

I rate setup a ten out of ten. 

We implement the solution in-house for customers and offer both on-premises and cloud options. 

I prefer the on-premises option because I like to configure and set things up rather than using ready-to-go options. 

The solution does not require ongoing maintenance because it works fine and runs with no troubles. 

The solution is less expensive than AppNeta. 

There were some benefits to using AppNeta. It provided more detailed stats and graphs for hosting products. If you need more specific digitalization based on system stats, you might want to go with AppNeta. For our use cases, it was less stable and more expensive than the solution. 

The solution is an excellent product for time series and operation analyses. It is a good and stable solution, has a good price, includes good usability features, and includes good support. 

I rate the solution a ten out of ten. 

The APM is great.

The solution can scale well. 

We've found support to be helpful.

It has a simple initial setup. 

The browser isn't exactly reliable. 

There are dashboard issues that need to be dealt with. 

There's no proper management of roles and divisions. For example, let's say if I create a dashboard and I want to give access only to a set of people and not to the other set of people, I can't do that, and that's where it has a lot of problems. If I develop a dashboard for myself, everyone else has an access to it. There's no proper access management. You just add someone to the platform, he gets access to all the dashboards. Yet there should be proper division of people who need to have access to a certain dashboard. 

I've been using the solution for three years.

While the APM is stable, the browser itself isn't too reliable. 

It's a scalable, reliable solution. 

We have 30 to 40 people working on the solution generally.

The technical support is quite good.

Positive

The solution is very simple to set up. I'd rate the entire implementation and deployment experience a five out of five. 

I've not witnessed any ROI. That's beyond my scope. 

I'm not aware of the exact licensing cost. The contracts are handled at an organizational level. 

We have a partnership with New Relic.

I'd advise potential new users to go through the docs first. They have very good documentation. Anybody who's going to start should first start with reading the documentation in order to get a good understanding of the product.

I'd rate the solution seven out of ten. I'd rate it higher if the browser rate was more reliable. 

We have both the mobile and web applications which use the APIs in the back end. The New Relic Browser also monitors all our review servers and has mobile and browser compatibility. Most of our stakeholders view the data on mobile and don't need to open their laptops.

Stakeholders can install New Relic on a mobile device, whether iOS or Android and monitor the enrolment. It is more compatible with the mobile device, but we can view it on the web browser, and the same features are supported for both. In addition, stakeholders can access the system 24-7 and can monitor it from anywhere, anytime.

We can view the system in one view, showing the utilization and server activity. It lets us tell if our server utilization is high, conduct a memories review, and view it in one dashboard.

The solution only supports the cloud platform and not on-premises. Therefore, they should assess supporting the licensing on-premises as well.

Stability is good, and we had no challenges while accessing the New Relic system from the browser.

Scalability is good, and there are no limitations. Once we add our users to our account, they can access it anywhere in the browser. We have never experienced any technical problems.

We have more than 30 users that are already configured in our system. The pricing depends on the number of users we have, and we currently have only about five or ten active users out of the 30. Only our operations team typically accesses the browser.

We have four to five people who maintain and manage the day-to-day operations. They have other tasks at the company and are not dedicated solely to the maintenance of this solution. They monitor how the servers are performing and get alerts to their emails.

New Relic technical support is good whenever we raise a ticket. They reply and provide knowledge sharing for new features. For example, before the COVID-19 pandemic, they would come into our office and share knowledge with all the operational and delivery teams and others using the New Relic system. Their support and contributions are good whenever we need them.

The initial setup was straightforward and didn't require much work on the browser configuration. The user administration is also good if there is an existing New Relic account. It allows the restriction of privileges and control of users accessing complete information. In addition, it provides for a bucket of developers, stakeholders and operations and restrictions of certain access to view dashboards or features.

Browser implementation is also simple when an account and servers are added to the New Relic system. Those servers are automatically reflected on the New Relic account, and we don't need to do much. It is straightforward, and once we configure the agent, all our servers are under our account.

The pricing is a bit high, but the features are very good. It costs about 1500 per month, but historical information was something we had to buy at an additional cost. Other than that, the rest of the capabilities and features are bundled in one package.

I rate this solution a nine out of ten. We have never faced any issues with this solution, and we are not worried about the technical capability. If we have a team that understands the system and the new capabilities, it can be used effectively.

It has the ability to simulate real-world testing outside of the US, emulating conditions outside the US with remote-access. The rest of world doesn’t have internet the way we do. Because we’re a cloud-based solution, it doesn’t perform consistently the same because of internet issues in other countries.

When our app passes critical threshold, can quickly go to Transactions and/or Database views and immediately see the code areas causing the issue. Saves so much time in debugging our code and environments.

Allows us to test and monitor performance for our international deployments in Asia and Central America throughout the release cycle.

It replicates testing, and we have a much higher level of functional and scripted testing across our application. We can execute test cases as they’re meant to be.

I honestly can't think of any areas for improvement. It's a complete solution that gets a 10/10 in my book. I really can’t find anything that I don’t like about these apps.

No issues with deployment at all.

We've encountered no issue with stability.

There have been no issues with scalability.

Once I had to file a support ticket which was resolved on the same day. It may have been a setup ticket for the kind of test we wanted to run.

We had no problems setting it up as it was very straightforward.

We didn't consider any other solution.

We have service in multiple countries, so the monitoring and alerts are valuable features for us. 

Given that the size of the team is small and we have one infrastructure engineer, it’s good that we constantly get alerts if something is going wrong somewhere. You see the spikes. Since we are a small team, one person can set up alerts for three instances, and other instances in UAT, test, and QA environment.

First of all, it tells us loopholes in our system. The whole error-reporting thing lets us identify problems faster so we can take corrective action sooner. We can think about performance of certain code that’s been written, so we can take preventative actions.

They’re adding analytics, geo analytics, more mobile app monitoring. They have the data explorer – all those features will really help.

In the last year I’ve never seen APM go down.

APM was already in production when I joined the company.

I think we also looked at one or two. The first one we tried was New Relic. The reputation of the vendor – we decided to give New Relic a try after hearing about how it was used to fix the Affordable Care Act implementation. That’s how we heard about New Relic. We needed to set up monitoring and alert – when we saw New Relic we liked it and its ease of setup. We gave it a 30-day trial, and after that there was no looking back.

The error analytics thing – we always wanted that. This is something that is coming up in December. Geoanalytics will be super helpful. There’s always room for improvement, and they’re still getting there coming up with new ideas to make it super comfortable.

If they don’t want to build something on their own (and it all depends on company size, resources, etc.), an APM solution is the right answer. Given we have only one infrastructure guy and he can manage all of this, and a small team, everyone can use it all for different purposes. Stress testing, load testing, and evaluating performance. Each team has different ideas about how to use the reports, so it’s good for everybody. Different skillset people can use the entire NR suite for different reasons. It’s the whole package.