New Relic Reviews

We have both the mobile and web applications which use the APIs in the back end. The New Relic Browser also monitors all our review servers and has mobile and browser compatibility. Most of our stakeholders view the data on mobile and don't need to open their laptops.

Stakeholders can install New Relic on a mobile device, whether iOS or Android and monitor the enrolment. It is more compatible with the mobile device, but we can view it on the web browser, and the same features are supported for both. In addition, stakeholders can access the system 24-7 and can monitor it from anywhere, anytime.

We can view the system in one view, showing the utilization and server activity. It lets us tell if our server utilization is high, conduct a memories review, and view it in one dashboard.

The solution only supports the cloud platform and not on-premises. Therefore, they should assess supporting the licensing on-premises as well.

Stability is good, and we had no challenges while accessing the New Relic system from the browser.

Scalability is good, and there are no limitations. Once we add our users to our account, they can access it anywhere in the browser. We have never experienced any technical problems.

We have more than 30 users that are already configured in our system. The pricing depends on the number of users we have, and we currently have only about five or ten active users out of the 30. Only our operations team typically accesses the browser.

We have four to five people who maintain and manage the day-to-day operations. They have other tasks at the company and are not dedicated solely to the maintenance of this solution. They monitor how the servers are performing and get alerts to their emails.

New Relic technical support is good whenever we raise a ticket. They reply and provide knowledge sharing for new features. For example, before the COVID-19 pandemic, they would come into our office and share knowledge with all the operational and delivery teams and others using the New Relic system. Their support and contributions are good whenever we need them.

The initial setup was straightforward and didn't require much work on the browser configuration. The user administration is also good if there is an existing New Relic account. It allows the restriction of privileges and control of users accessing complete information. In addition, it provides for a bucket of developers, stakeholders and operations and restrictions of certain access to view dashboards or features.

Browser implementation is also simple when an account and servers are added to the New Relic system. Those servers are automatically reflected on the New Relic account, and we don't need to do much. It is straightforward, and once we configure the agent, all our servers are under our account.

The pricing is a bit high, but the features are very good. It costs about 1500 per month, but historical information was something we had to buy at an additional cost. Other than that, the rest of the capabilities and features are bundled in one package.

I rate this solution a nine out of ten. We have never faced any issues with this solution, and we are not worried about the technical capability. If we have a team that understands the system and the new capabilities, it can be used effectively.

It has the ability to simulate real-world testing outside of the US, emulating conditions outside the US with remote-access. The rest of world doesn’t have internet the way we do. Because we’re a cloud-based solution, it doesn’t perform consistently the same because of internet issues in other countries.

When our app passes critical threshold, can quickly go to Transactions and/or Database views and immediately see the code areas causing the issue. Saves so much time in debugging our code and environments.

Allows us to test and monitor performance for our international deployments in Asia and Central America throughout the release cycle.

It replicates testing, and we have a much higher level of functional and scripted testing across our application. We can execute test cases as they’re meant to be.

I honestly can't think of any areas for improvement. It's a complete solution that gets a 10/10 in my book. I really can’t find anything that I don’t like about these apps.

No issues with deployment at all.

We've encountered no issue with stability.

There have been no issues with scalability.

Once I had to file a support ticket which was resolved on the same day. It may have been a setup ticket for the kind of test we wanted to run.

We had no problems setting it up as it was very straightforward.

We didn't consider any other solution.

We have service in multiple countries, so the monitoring and alerts are valuable features for us. 

Given that the size of the team is small and we have one infrastructure engineer, it’s good that we constantly get alerts if something is going wrong somewhere. You see the spikes. Since we are a small team, one person can set up alerts for three instances, and other instances in UAT, test, and QA environment.

First of all, it tells us loopholes in our system. The whole error-reporting thing lets us identify problems faster so we can take corrective action sooner. We can think about performance of certain code that’s been written, so we can take preventative actions.

They’re adding analytics, geo analytics, more mobile app monitoring. They have the data explorer – all those features will really help.

In the last year I’ve never seen APM go down.

APM was already in production when I joined the company.

I think we also looked at one or two. The first one we tried was New Relic. The reputation of the vendor – we decided to give New Relic a try after hearing about how it was used to fix the Affordable Care Act implementation. That’s how we heard about New Relic. We needed to set up monitoring and alert – when we saw New Relic we liked it and its ease of setup. We gave it a 30-day trial, and after that there was no looking back.

The error analytics thing – we always wanted that. This is something that is coming up in December. Geoanalytics will be super helpful. There’s always room for improvement, and they’re still getting there coming up with new ideas to make it super comfortable.

If they don’t want to build something on their own (and it all depends on company size, resources, etc.), an APM solution is the right answer. Given we have only one infrastructure guy and he can manage all of this, and a small team, everyone can use it all for different purposes. Stress testing, load testing, and evaluating performance. Each team has different ideas about how to use the reports, so it’s good for everybody. Different skillset people can use the entire NR suite for different reasons. It’s the whole package.

Application monitoring. The fact that we can trace a request through all the layers of the application (gateway-app server-database (persistent and caching layers)) and trace all the steps in between, is invaluable to us!

We can monitor our performance easily using the metrics, Apex, that New Relic have devised. This is a weighted number (0 to 1) which gives us a clear unobtrusive insight into our performance. Therefore, by leveraging the API, we can integrate the current performance metrics of our entire stack into our wall-boards and internal reporting.

With the recent introduction of Docker integration we're seeing increased metric collection, but are also missing a few minor metrics and deployment setups.

We've been using it for over five years now.

In a regular and normal usage, deploying the agent (either PHP, NodeJS or the server agent) is very simple and intuitive. We do however run into issues integrating the PHP agent into the Dokku deployments, but we have been working with the Dokku/Heroku/New Relic support staff to fix this.

It is fairly stable. There have been issues in the past where stability was not fully reliable, but all problems were quickly resolved and we personally haven't had any data loss issues of any kind.

We haven't seen any issue that affect us personally.

It's a big 10/10. The engagement of the customer service either via tickets or the public forum is excellent.

After building our initial integration with our framework several years ago the technical support engineer provided us with great insight and it really was a two way street of communication: we provided ideas that were implemented and they also gave us insight into optimal integration points.

We've tried various other tools over the years, but after giving New Relic a try, we haven't looked back.

The initial set-up was at the time the most straightforward and easy as imaginable. This really pushed us over the edge of giving it a go and loving it from day one.

We did it ourselves, and it's easy.

Since it's an application monitoring platform the actual ROI is a lot harder to calculate than other services directly related to the business. We do however see an increased focus on performance and therefore have a good ROI. It's also due to the fact that there are ways to keep the costs of New Relic down and still have the benefits.

Just try it out and install it on a couple of systems. You could go "all in" and have the full license and instalment on everything, but certainly during start-up, you could leverage a couple of instalments and still have insights, if it's installed into core parts of your set-up

Can't remember which platforms were out there. Soon after we started with New Relic, AppDynamics went live, and much later Server Density added APM. They both seem like worth competitors, but as previously mentioned: we have no reason to switch yet.

Just give it a go and see how it goes.

If we receive errors or exceptions, or we need to check the load we use New Relic.

The most valuable features of New Relic are the reports and ease of use.

The price could improve.

I have been using New Relic for approximately one year.

I rate the stability of New Relic a nine out of ten.

We have approximately five managers using this solution.

I rate the scalability of New Relic a nine out of ten.

I have not used the support from the vendor.

We are mainly using Tomcat, but we use New Relic simultaneously. New Relic works as well Tomcat.

We have a team that does the deployment of the solution.

The price of New Relic could improve. It is expensive.

I rate the price of New Relic a six out of ten.

We have not evaluated other solutions.

One administrator can handle the maintenance on the weekends.

I would recommend this solution to others.

I rate New Relic a nine out of ten.

New Relic APM is an application monitoring tool.

There are many valuable features in New Relic APM. We developed some software applications and we are able to monitor the errors very easily. Their log security retention is very good.

New Relic APM could improve error debugging and the correlation with the logs. We are receiving some alerts or alarms but we need to correlate with the error log, but it is difficult if it is more than seven months retention period, it is hard to trace. We need this especially for getting historical information. 

Within short periods of monitoring, we do not have a problem it is only when it crosses the retention period that we are not able to correlate the errors with the log.

I have been using New Relic APM for approximately two years.

New Relic APM is stable. In the last two years, we have not faced any stability issues. If the vendor is having a maintenance issue they will notify us in advance.

I rate the stability of New Relic APM a six out of ten.

They are a costly solution and the stability should be better for the price.

The scalability of New Relic APM is good.

There are two types of users, one is the basic user which is free and has limitations. We have approximately 40 basic users. The second type of user is pro which does not have the limitations of the basic user. We have 10 pro users.

The support from New Relic APM is good. We create a ticket, and immediately after we have the support. 

I rate the support from New Relic APM a five out of five.

We were using another solution previously. New Relic APM was picked by the organization because they preferred it, and this is why we switched. New Relic APM is easier to configure.

The initial setup of New Relic APM is simple.

The price of New Relic APM could be less expensive. We are using the New Relic APM pro account and it is more costly. When compared to competitors the solution's pricing should be much more realistic.

I rate the price of New Relic APM a one out of five.

We evaluated other solutions, such as Dynatrace and Datadog. When comparing New Relic APM to other monitoring tools, it's not complex and is similar in features.

I rate New Relic APM a six out of ten.

We primarily use the solution to optimize web pages and to track user behavior.

The solution's most valuable aspects are that it tracks java better and operates very efficiently.

The solution does not provide input on how the page performs in a big group. It just says that the page performance is bad, but it does not say what can be done to improve it. If they could provide some insight or guidance on how to make improvements, that would be a big help.

The solution could adjust the pricing to make the costs more reasonable.

I've been using the solution for three months.

The solution is quite stable.

The solution is scalable. We have about 15 people using it currently. They're mostly developers and managers and we all use the product daily.

The solution offers 24/7 support and they are quite efficient.

We didn't previously use a different solution.

The initial setup is very straightforward. Deployment took about a week. It doesn't require more than three people to deploy and maintain the solution.

We had a vendor partner assist us with the implementation.

The solution is quite expensive. It costs around $5,000 a month. There aren't any additional costs above that.

There were other options that were considered, but I was not a part of the decision making process.

The solution is a cloud-based software.

I'd rate the solution six out of ten.

We use New Relic for monitoring and alerts. 

We detect issues using dashboards that we built on New Relic. For example, if our drivers are taking too long to get rides, we usually detect the problem using New Relic dashboards.

The user experience with dashboards and the machine learning features are its most valuable features. The dashboards are useful for BI and fraud detection, if implemented the right way.

The APIs could be better. I would also like more APIs and features to integrate with streaming solutions, like Kinesis or Kafka.

The stability is good. Because it is calibrated for SaaS, it is transparent for us.

The scalability is good because it is SaaS.

The technical support is good.

The integration and configuration was good for our containers and LAN disks.

The detection piece of it brings us a big return on investment.

Splunk and Dynatrace are the alternatives in the market. New Relic is the solution that our company purchased.

I have used another product at my company called Dynatrace. Though, I think New Relic is better because its dashboard is more intuitive for users. I use Dynatrace at my company because we have a partnership with them.

New Relic is the best choice because the product has good dashboards, scalability, and environments.