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Principal Architect at Projekt202
Real User
It has been helpful to patch things before they are a problem
Pros and Cons
  • "We are able to drill down and see what is going on in the system."
  • "It has given us better insight into the performance of the system."
  • "The price needs improvement."

What is our primary use case?

Monitoring the health of our infrastructure.

How has it helped my organization?

It has given us better insight into the performance of the system, allowing us to prepare things, if necessary. It has been helpful to patch things before they are a problem.

What is most valuable?

We are able to drill down and see what is going on in the system.

What needs improvement?

The price needs improvement.

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New Relic
March 2025
Learn what your peers think about New Relic. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
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For how long have I used the solution?

Three to five years.

What do I think about the stability of the solution?

It is on our production workload, so we put a fair amount of stress on it. However, it is sort of self-contained. We do not really have to do much with it.

What do I think about the scalability of the solution?

Size of the environment is 30 VMs which are instrumented with New Relic. 

I haven't had any scaling problems with it.

How are customer service and support?

We receive technical support as part of our subscription.

How was the initial setup?

The integration and configuration of the product into our AWS environment was extremely easy.

What's my experience with pricing, setup cost, and licensing?

The pricing and licensing are too high.

Which other solutions did I evaluate?

We evaluated Dynatrace and a few others. These competitors did not provide as much in-depth information, but they were considered because they were far more cost-effective.

We went with New Relic because it was best of breed.

What other advice do I have?

I would recommend to go with New Relic.

It integrated well with Docker. They have Lambda support now, so it has been fairly seamless.

I have only used the AWS version.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
PeerSpot user
PeerSpot user
CEO at Shared Technologies
Consultant
We chose New Relic because of its deep integration with Drupal.
Pros and Cons
  • "As New Relic is already integrated with Drupal, we can get our projects done with best practice and with the best value that we believe in."
  • "Some of our customers see New Relic as a promising product to have, and we would like to deliver it to them. The only way we would be able to do that would be if we had server appliance for clients that we could install in their data centres."

Improvements to My Organization

We are a web development agency, focused on Drupal CMS. As New Relic is already integrated with Drupal, we can get our projects done with best practice and with the best value that we believe in. New Relic provides deep analysis for data and server health so it lets us know of network bottlenecks before we deliver the project to enhance our product. Therefore, we can be sure that we deliver the best value for our customers.

Valuable Features

In our experience, the Server Insights are valuable.

Room for Improvement

Some of our customers see New Relic as a promising product to have, and we would like to deliver it to them. The only way we would be able to do that would be if we had server appliance for clients that we could install in their data centres.

Stability Issues

We had no issues with the performance.

Scalability Issues

It's been able to scale for our needs.

Customer Service and Technical Support

9/10

Initial Setup

It was easy and we documented all the steps that we took to make it easy for everyone. You need to be a server admin of course to do it, but you don't need much experience to install and run New Relic.

Implementation Team

We did it in-house, you just have to follow the documentation.

Pricing, Setup Cost and Licensing

It would be nice if we could buy it annually instead of monthly.

Other Solutions Considered

We evaluated many products, and chose New Relic because of its deep integration with Drupal.

Other Advice

If you are using Drupal you should get New Relic. I would say that even if you don't use Drupal, you should get it. New Relic helps us to improve our team quality and to get our projects done with best practices. It will help you get to know everything about your infrastructure.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Thomas_Smith - PeerSpot reviewer
Thomas_SmithInformation Technology Manager at Agilent Technologies
Real User

good.

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Buyer's Guide
New Relic
March 2025
Learn what your peers think about New Relic. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
842,767 professionals have used our research since 2012.
Advisor-Product Consultant at Bachat
Consultant
Top 20
An analytics-oriented solution that is both stable and scalable, packed with a diverse range of features
Pros and Cons
  • "The versatility of the solution is its most valuable feature."
  • "The initial setup can be made easier. Like Mixpanel, New Relic can also have a step-by-step guide for the setup process."

What is our primary use case?

We use New Relic to generate log management, like the different kinds of logs and alarms, and automate the same easily.

What is most valuable?

The versatility of the solution is its most valuable feature. It offers features like user behavior and user experience monitoring besides log management in one suite. When comparing it with other tools, other tools are primarily focused on only the management or only user behavior, but New Relic has both features.

What needs improvement?

The initial setup can be made easier. Like Mixpanel, New Relic can also have a step-by-step guide for the setup process. It needs slight improvements to be made in the user experience.

For how long have I used the solution?

I have been using New Relic for two to three months.

What do I think about the stability of the solution?

It is a stable solution. I rate it eight out of ten.

What do I think about the scalability of the solution?

It is a scalable solution. I rate it eight out of ten.

How was the initial setup?

The initial setup was simple, but it can be made easier. I rate it seven out of ten. I did not deploy it a hundred percent because I was testing it out. The solution was deployed on the cloud.

What other advice do I have?

I will recommend the solution, especially for a large product. So that one can have complete monitoring from the front-end tool and back-end server side.

I rate the overall product an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Solutions Architect at a computer software company with 5,001-10,000 employees
Real User
Is easy to query when monitoring different parameters or time durations on the dashboard
Pros and Cons
  • "It is easier to create new dashboards in the New Relic interface, and it is also easier to query if when I want to monitor a different parameter or time duration on my dashboard."
  • "Some AIOps are missing in New Relic APS, and I would like to see more features in this area."

What is our primary use case?

We are currently in the POC phase with New Relic APM and are looking at using it mainly for analytics.

We integrated the library within our backend service to see the throughput and to monitor latency. We also created a few dashboards in the New Relic dashboard section to observe the traffic and monitor how the system performs during the day.

What is most valuable?

It is easier to create new dashboards in the New Relic interface, and it is also easier to query if when I want to monitor a different parameter or time duration on my dashboard.

I like the overall monitoring and analytical features. It is a complete platform in that regard.

What needs improvement?

Some AIOps are missing in New Relic APS, and I would like to see more features in this area.

For how long have I used the solution?

I've been using New Relic APM for approximately four months.

What do I think about the stability of the solution?

I would rate New Relic's stability at eight out of ten.

What do I think about the scalability of the solution?

On a scale from one to ten, with one being low and ten being high, I would give scalability a rating of eight.

How was the initial setup?

The initial setup is straightforward for this solution.

What other advice do I have?

New Relic APM is a mature platform, and in terms of features and maturity, it is up there with other APMs like Datadog and a few others. Therefore, it is definitely worth considering.

Overall, I would rate New Relic at eight on a scale from one to ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
VAP & IT Planning & Optimization Responsible at a comms service provider with 10,001+ employees
Real User
We have a mode we call "influx" where we can see statistics, traffic jams or other important information.
Pros and Cons
  • "The most valuable feature is the ability to manage the application flow."
  • "It is stable and scalable."
  • "In addition, its difficult to have a predictive tool to see how the application would behave in the future when it basically only shows the historical data."

What is our primary use case?

The primary use is for data application monitor, we used to add some backlogs into the application to see where the progress or the border makes in the process. So far, it is a good program.

What is most valuable?

I think it is the possibility to see the application flow, and gives us suggestions how to manage it. We have a mode we call "influx" where we can see statistics, traffic jams or other important information.

What needs improvement?

I think the APM mode can be improved. 

In addition, its difficult to have a predictive tool to see how the application would behave in the future when it basically only shows the historical data.

What do I think about the stability of the solution?

The solution is very stable.

What do I think about the scalability of the solution?

The solution is very sclable.

Which other solutions did I evaluate?

We looked at Dynatrace. We analyzed the differences between New Relic and Dynatrace and we realized that New Relic was easier to implement and that our Miami office had experience to do so. They had already started using it there, in the Operations office. So, we went with New Relic.

What other advice do I have?

In my opinion, New Relic is a good tool, and if a colleague was asking my opinion, I would say "Go ahead and use it!" It is a good solution.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user431808 - PeerSpot reviewer
DevOps Lead at a consumer goods company with 501-1,000 employees
Vendor
We've been able to automate a lot of our interactions with it. I think that there have been some questionable product enhancements, such as new navigation that requires a lot of clicks.
Pros and Cons
  • "It has the ability to monitor random URLs not tied to the one pinger per application (though it costs extra)."
  • "I think that there have been some questionable product enhancements. Over a year ago, New Relic rolled out a new navigation that really disrupted our workflow."

Improvements to My Organization

We've been able to automate a lot of our interactions with it. Also, it has the ability to monitor random URLs not tied to the one pinger per application (though it costs extra).

Room for Improvement

I think that there have been some questionable product enhancements. Over a year ago, New Relic rolled out a new navigation that really disrupted our workflow. It added many more clicks and was surprisingly frustrating. Luckily, that was mostly reverted, but more recently, around six months ago, they redesigned the error reporting page. This is another example of a tool that worked fine, but which is now very hard to use.

About six months to a year ago, we invested a lot of time automating a lot of our interactions with New Relic. However, their API couldn't do a lot of things, and even getting a list of errors was impossible without scrubbing every application/server manually and checking health conditions yourself. This seems very basic. While they have made a new API version, we've had difficulty with that as well. 

Additionally, I'm told that they will deprecate completely the old API, which now means I need to reimplement everything that was working in this new version.

Use of Solution

Three to five years.

Stability Issues

It's been a stable product. We haven't had any issues with instability.

Scalability Issues

It's scaled for our needs. We haven't had any issues with scalability.

Pricing, Setup Cost and Licensing

Cost is significant with a lot of extras. For instance, another big negative point is the inability to monitor random URLs not tied to the one pinger per application. They've added it which is great, but now it costs extra for using it in any real capacity.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
CTO at a tech vendor with 11-50 employees
Real User
It allows us to pinpoint pages that require fixes to improve the user experience, and while it provides statistics, it doesn't give enough information about what to do with them.
Pros and Cons
  • "They instrument up from the bottom to the top – every piece of code - they have a very perfect read of what’s being done, and how long it’s taking."
  • "It gives you amazing statistics, but doesn’t give you enough information about what to do with the statistics."

How has it helped my organization?

The website is much more responsive because we are able to quickly pinpoint the worst pages – we can be really targeted with where we put our resources. In a lot of areas, one page takes one minute, the next can be ten, then some take one, some take 30 seconds. You have to decide at what point you want to focus, this allows us to find the pages that are really painful for users, and fix those and make them a lot better.

What is most valuable?

It’s absolutely the ability to get a really specific read of what is taking up time. For example, if a webpage takes two minutes to load it tells you why it’s taking so long.

They instrument up from the bottom to the top – every piece of code - they have a very perfect read of what’s being done, and how long it’s taking. And, a super nice way of presenting that.

What needs improvement?

It gives you amazing statistics, but doesn’t give you enough information about what to do with the statistics. The sales people need to be on board on this end.

For how long have I used the solution?

Three to five years.

What do I think about the stability of the solution?

There were no issues.

How are customer service and technical support?

From a point of view of showing you what to do fine but in terms of showing you what to do with the data infuriatingly unhelpful. Very friendly and available however.

Which solution did I use previously and why did I switch?

There was no solution in place previously.

What about the implementation team?

We implemented in-house.

What was our ROI?

It was able to really effectively find the problem and solve it – it sped up the pages considerably.

What's my experience with pricing, setup cost, and licensing?

The monthly cost os $1000 per server per month, but it could be even more. We pay about $250 for the server, and then New Relic wants over $1000 to give us statistics on those servers.

Which other solutions did I evaluate?

The alternative is to do UNIX profiling. Basically, you do it piecemeal, and amongst those piecemeal solutions is also browser profiling, and it’s really hard to justify. We thought about it, as if you’re a relatively small company New Relic is expensive, but it's way better than that. The price point is an issue so we turn it on and off when we need it. Not a great solution for a start-up.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user342033 - PeerSpot reviewer
Director of Operations at Trulia
Vendor
We can share root cause of issues with developers and other people within engineering because we can drill down in parallel.

What is most valuable?

  • Ease of installation
  • Ease of use
  • It provides a common platform for Dev and Ops to be able to pinpoint and communicate problems
  • The solution allows us to quickly pinpoint problems
  • There’s good integration between all the products in the suite – browser and some of the plugins

How has it helped my organization?

Being able to quickly figure out the root causes of issues. It also makes it very easy to share that information with developers and other people within engineering – we can drill down in parallel.

What needs improvement?

There are a number of plugins that New Relic makes. It would be nice to be able to instantly integrate that with APM. Right now, they’re in their own little area, so it’s not as easy to quickly dive into a problem, for example in PHP. It’s a little hard to get data on the back end.

What do I think about the stability of the solution?

The stability and uptime have been great. They do a great job in notifying of maintenance windows. We have had some graph inconsistencies which might represent a quirk in the solution, but we haven’t seen that in a while.

What do I think about the scalability of the solution?

It’s a very scalable solution. We have it on maybe a couple of hundred hosts today. We use an automation tool, Puppet, so we’re able to quickly install the New Relic agent across classes of servers easily. On their end as well, they’re collecting more data, so it seems like they’re scaling out very well too. There are no performance issues with scale.

How are customer service and technical support?

Actually we haven’t had to use it yet.

Which solution did I use previously and why did I switch?

Prior to New Relic, we did not have an APM solution. We had a lot of home-built tools but nothing like this with dashboards. Mainly the maintenance of the home-built tools was difficult. It was tribal knowledge with no documentation, so we were constrained by the engineers and their specific knowledge of the tools.

How was the initial setup?

Very straightforward – it was great that everything was packaged so we didn’t have to do too much customization. We changed maybe two lines in the config. The documentation was very straightforward. Once we installed it a couple of times manually, we were able to script it, which was very easy as well.

Which other solutions did I evaluate?

There weren’t really any contenders – it was go with our home grown solution or this. Initially the product effectiveness was the top of the list. Cost is a consideration. Really cost was secondary to whether the tool actually worked and delivered value. Support wasn’t high on the list but it was a consideration. Mainly the ease of use and product effectiveness are the two main considerations.

What other advice do I have?

It’s a solid product. They continue to innovate year after year. They’re getting closer to a 10, but because of the speed of innovation I think there are a few disconnects within the suite/product line. That’s the main thing that keep sit from being a perfect solution, but they’re a very solid product and a very solid company.

It needs to be a cross-organizational evaluation. Can’t be Dev or Ops-only. The solution definitely needs to be low friction to get it into the environment. Being open to the customers in terms of what their product roadmap is and what the customer can expect, and then getting feedback from the customer to help them along as well is important.

Reviews are important. A lot of times other companies are trying to solve similar problems. People are going to be trying competitive solutions, so getting feedback is important to the vetting process.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free New Relic Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2025
Buyer's Guide
Download our free New Relic Report and get advice and tips from experienced pros sharing their opinions.