New Relic Reviews

New Relic APM can improve the information when we dig deeper to check a problem. There should be more detailed information provided.

I have been using New Relic APM for approximately six years.

The stability of New Relic APM is very good.

The scalability of New Relic APM is good. We have not had any issue with scalability when we use different types of loads, it worked very well.

The technical support from New Relic APM is very good.

The ROI from using New Relic APM is good.

I rate New Relic APM an eight out of ten.

Basically, I'm helping a customer of mine to set up monitoring items. What I'm doing is comparing solutions in order to create a document that I can give them so that they can pick one final solution.

The client is looking for infrastructure and for an application. 

So far, we like the insights.

Working with the solution is very easy. It's user-friendly. 

Overall, it's a good product, from what we have evaluated.

Currently, we're more in the process of gathering materials. The solution is quite new for us.

I haven't yet had too much of a chance to read up on the product or to compare it to other solutions to see if there are items that are standard elsewhere but lacking in this product. I need more time with the solution to really talk about any shortcomings if they exist at all. 

It would be nice if there were pre-made dashboards. There should be out-of-the-box options that you can have. It would be nice to have something already done, so that you don't need to reinvent the wheel again, to create your own dashboard. 

The pricing might be high if you are a company that goes through a lot of data.

I've been using the solution for about two years or so.

We're working on figuring out the pricing.

It looks like it's a little bit about how much data you ingest. Therefore, if you have a big environment, then it might not be good to ingest that month, as that much data will cost you a lot. 

On the other hand, Dynatrace has a good set of features where you can trace down to the application. However, they are more expensive they don't have some dashboards and cost is an issue for the client.  

I'm also looking at Dynatrace and Datadog.

The thing is all of these three solutions are doing the same thing. It depends. What we're currently comparing is pricing and if they work for the company on a budget level. We want to see what offers the most for the best rate. We're still trying to figure that out.

I'm just a consultant. I'm not a partner or a user of the solution.

I'm not sure if I have any specific advice to a company considering this solution as we are still in the early days of considering of this solution is the right fit. However, it's important to go through the process and examine a solution according to your company's unique needs. What works for our client might not work for everyone and vice versa. There needs to be a bit of research.

In general, I would rate the solution at an eight out of ten. It's a good product. It just depends on what you need as a company.

We were using New Relic Synthetics to test our application, which retrieved data from the web on a daily basis. Our second use case was that it helped us to isolate any bad code.

You put the hooks in for the website as a database, and you can drill down into all of the offending code. You can even go down into the SQL. We were running an Oracle database and I was the DBA, so the SQL level was my responsibility.

The most valuable feature was drill-downs. I was able to use it to drill-down into the SQL, get the response time, as well as the allocation based on IO, CPU, and the other resources attached to the SQL queries.

We were able to integrate with the messaging tool, Slack, which meant that we got notifications whenever something was not quite right.

There are certain features that are not supported in New Relic, such as CATSEARCH, which allows you to do a full-text search. Certain things like this would have helped me a little bit.

We used New Relic Synthetics for at least a year, up until the end of 2019.

It's a stable solution and we never had a problem with it.

Prior to New Relic, we were using some Oracle tools such as AWR. Although they were useful, they were not really proactive. New Relic is a more proactive tool, as it were.

I was not involved in the initial setup, but it was done in-house by one person. It took at least half a week to complete it. This included setting up the service, and Slack integration. It took a nice amount of time, in total.

I loved this product, but we can no longer afford it, so we dropped it.

Honestly, at first, I was very hesitant about using this product. My advice is to learn to use it and learn all of the features because it has many of them, not all of which are documented, but they work wonders. For us, they really helped a lot.

I would rate this solution an eight out of ten.

We use it for server monitoring and strictly for our EC2 instances.

It has helped us maintain a much higher uptime than we had previously.

It fulfills the need that we had for the product.

Server uptime is its most valuable feature.

We have had issues with our agents going offline.

The stability has been fine.

Our environment has 25 servers.

The help from the technical support has always been good.

We have to install an agent on each of our instances.

New Relic was the main product that we looked at.

If you are looking for this specific type of application to keep a record of your inventory, then it does exactly what it is supposed to do.

We use their cloud version of it.

The New Relic toolset has become part of our SDLC -- reviewing the changes we made for impact to the production environment. It's been a valuable asset to identify areas for improvement in our application.

We utilize the APM, BROWSER, and INSIGHTS dashboards on a daily basis to monitor the health and performance of our application.

We really love the INSIGHTS query and dashboarding capabilities. It would be great to see this expand even further with more options for querying.

None at all.

No.

Customer Service:

10 -- New Relic has been very responsive and helpful when we've had to contact them.... and it was mostly about 'how do I do xxx' and not related to product problems.

Technical Support:

10/10

No.

Very easy -- install the agent and reload the dashboard!

In-house

Improved product performance and customer satisfaction.

Don't be hesitant to reach out to New Relic in the pre-sales process to ask questions for help.

I think the downtime alerts as well as the insight into performance killers from database queries are the most valuable feature for us.

I think that we didn’t have much insight into which things were causing the biggest performance hits, so it gave us instant feedback on incidents which may have caused users enough pain.

They have integrated alert and performance monitoring which they’re rolling out as a beta now. A lot of the features for application monitoring and uptime, and alerts for alerting the appropriate people when something goes wrong are not quite there yet.

We’ve never had any problems whatsoever.

It’s been useful as we’ve grown our user base; we haven’t had any scalability issues. We’ve done tens of thousands rather than tens of millions of transactions.

I’ve only used it a couple of times. They escalated the issues appropriately and it always seemed like someone who understood the issue jumped on the ticket, and we’ve had the issued resolved in a timely fashion.

We were previously using nothing else. We were reading through logs trying to interpret our own data, which was challenging. Someone suggested New Relic and we went with it right after; they’re the only player in town for this sort of environment.

The initial ground level setup was very easy, very intuitive, and went very quickly. Some of the more advanced features did require a lot of review of their documentation and a few support tickets to figure out.

I think documentation is probably key for us, and then support. Reputation and long-term relationship doesn’t matter so much if they have a good product. For this product we didn’t really have a viable alternative. We couldn’t find anybody else who did something similar.

We’re very satisfied with it. We had a little difficulty plugging in some more of the advanced features. It’s so big and so complex, but New Relic does invest in education.

This is the best tool for gaining insight into SaaS or cloud-based applications that we’ve seen. Unless you’re going to roll your own solution, you pretty much have to use them.

I’ve gotten our teams to use New Relic to help them craft code that properly performs right out of the gate. It complements our user-acceptance testing where we can put in performance testing right away.

We also have better transparency, we can see bottleneck in resources (need more memory, CPU, etc.), we can catch problems such as full disks before they crash our server. We never had that type of insight before. It makes our Ops teams’ lives easy because they just get emails as to potential issues.

It gives us the ability to determine when and what we need to scale, instead of just chucking machines at layers and hoping it’s right. It all goes towards giving our customers the best experience possible.

When you look at disk monitoring, it would be cool to see which folders are gobbling most space, so that when we get a full-disk alert, we can go into our servers to purge that without downloading a separate tool to see what’s contending for hard disk space.

Also, it's really well put together, but it would be nice to have more granularity for metrics displayed so that ops team can see more holistically what’s happening.

There are no stability problems. There have been slow points where data loads slowly, but it can be solved just by clicking refresh. No problems with agents crashing or not reporting data. So no reason for me to worry about its stability.

I never have to worry about not collecting data, but probably the web portion might need a little bit of work.

It’s scaled to all our needs. We have apps for on-site and in-cloud, and it’s worked well for both. There’s no problem with scalability.

We haven’t had to reach out yet, and hopefully things keep going smoothly.

I was involved for another account, but it was very straightforward, couldn’t possibly be simpler. So easy.

We looked at the ease of installation, how easy it is to get it put and running to see what’s happening on your machine.

Debugging tools, as we’re huge on this. Being able to drill down into what’s actually going on with our stack, being able to see the performance issues, where our bottlenecks are.

We do continuous deployment and delivery. One of the things that’s useful is to be able to detect when we deploy bugs and issues into the live platform – error reports are hugely useful.

Throughput, apex, those kinds of things, so we can always see what’s going on. The New Relic Browser also gives us the front-end reporting, versus APM on the back-end.

Speed to issue resolution – making sure our stack is healthy. If someone reports an issue we’ll always go to New Relic first; that’s where it becomes a good product in and of itself. It gives us all the information we need in one place.

We have custom insights dashboards – massive screens with all this information aggregated.

A few issues in the past; there were some CSS issues where sometimes the CSS wasn’t rendering, but they seem to have overcome those. I’ve never experienced downtime which is impressive.

We use the APM scalability tools; more so in the past. Now we’re in the cloud we can see how the stack performs. We use some of the graphing to see at what point we’ll hit bottlenecks, and the in-depth reporting to identify weak points.

We’ve used it a couple of times. They’re great. They follow up with us as well, which is nice and quite unusual.

It was already in production, but I have done it in the past elsewhere. It’s so straightforward it’s ridiculous.

I like the solution so much I haven’t necessarily tried other products and don’t need or want to. Ask if the solution has the main features your stack needs. Does it support your languages, frameworks?