Transactions overview - we can track the slowest ones to see where the problems occur. It’s the first place we look for problems.
Webmaster with 51-200 employees
Great application but still lacks a bit in non application monitoring
One of the greatest finds of the past 12 months has to be New Relic. Its monitoring and performance tracking in a box is just amazing, and shows what modern SaaS solutions should be.
New Relic is a great application tier monitoring solution, and while I would love it to do many more things, its still amazing how much it can do.
It is still lacking a bit in non application monitoring, so can’t hold all the cards at the moment, but works well alongside other platforms.
Don’t write this off as a Java tool, I know I initially did, but we have had it run against PHP stacks with just as much useful information generated.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
DevOps Engineer at a tech services company with 501-1,000 employees
Developers and operations people can look at the same data, but, although rare, there have been some times where it failed to record something.
Valuable Features
Improvements to My Organization
Both developers and operations people can look at the same data, and that’s a great benefit. Operations can monitor, as they’re also in charge of the website, and developers can use it to see code changes.
Room for Improvement
It could be faster, but they’re already working on making this.
Stability Issues
Quite stable. There have been some times where it failed to record something, but those were rare. Pretty reliable.
Scalability Issues
No performance issues when scaling. We don’t need to care about scaling it as it monitors our system. You just put an agent in the server and New Relic takes care of the scaling to provide you with the data.
Customer Service and Technical Support
Haven’t had to use it as the product is quite easy to use. Also, the documentation is also very clear in how to use the API, etc.
Other Advice
Just do it.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Operations, Android engineer at Cvent
We're all privy to data at the same time, whereas before we only had siloed views that provided limited data. However, it needs ways to extract data to other platforms such as mobile.
Valuable Features
It’s fast! I have a tab open all the time and I don’t have to refresh the page, I just glance at it. It provides easily digestible information.
Improvements to My Organization
We all look at the data, so we are all privy to the data at the same time. Before, we only had siloed views that provided limited data.
Room for Improvement
- Slack-integration
- JIRA integration for ticket creation
- It needs ways to extract data to other platforms such as mobile. The docs in API and dashboards seem to be a little behind and overly verbose, I don’t want to have to jump back and forth.
Stability Issues
There's no problem with stability, but I had one annoying problem where I wasn’t part of the right group, but New Relic fixed it for me.
Scalability Issues
We don't have much experience with scaling it, but we've been able to scale to a mobile platform.
Customer Service and Technical Support
We've had good experiences with technical support.
Initial Setup
I wasn't involved in the setup.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Devops Engineer at Cvent
It's given us the ability for anyone to know how our customers experience our application, although it would be nice to have a way to pull charts and data into third-party services.
Valuable Features
It allows us to break up the bands of types of responses you get, such as database and external transactions.
Improvements to My Organization
It's given us the ability for anyone to know how our customers experience our application.
Room for Improvement
I'd like a way to pull charts and data into third-party services. If we can pull that data and recreate charts, that would be great.
There are also a couple UX/UI inconveniences, as some of the graphs take a sharp drop down because they haven't gotten data yet.
Stability Issues
It's fairly stable, but there were some issues every once in a while, but New Relic is very quick to put notifications out.
Scalability Issues
It's no problem, we’ve gone through adding services and have had no issue scaling.
Customer Service and Technical Support
We've only had good experiences.
Initial Setup
I wasn't involved in the setup.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Engineer at a financial services firm with 501-1,000 employees
Transcational traces are very helpful.
What is most valuable?
Transaction traces
How has it helped my organization?
It helps me to identify root cause on the code level issues.
What needs improvement?
Doesn't recognized some third party transaction traces.
For how long have I used the solution?
3 Years.
What was my experience with deployment of the solution?
I haven't experienced any issues with deployment.
What do I think about the stability of the solution?
I haven't experienced any issues with stability.
What do I think about the scalability of the solution?
I haven't experienced any issues with scalability.
How are customer service and technical support?
Customer Service:
Extremely satisfied
Technical Support:Satisfied
Which solution did I use previously and why did I switch?
Yes, I switched because of the low cost
How was the initial setup?
Straightforward
What about the implementation team?
Implemented on my own
What was our ROI?
Very high
What's my experience with pricing, setup cost, and licensing?
They come up with best pricing solution for frequent buyers.
Which other solutions did I evaluate?
Did PoC using pro version.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Updated: November 2024
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