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it_user68343 - PeerSpot reviewer
Webmaster with 51-200 employees
Vendor
Great application but still lacks a bit in non application monitoring

One of the greatest finds of the past 12 months has to be New Relic. Its monitoring and performance tracking in a box is just amazing, and shows what modern SaaS solutions should be.

New Relic is a great application tier monitoring solution, and while I would love it to do many more things, its still amazing how much it can do.

It is still lacking a bit in non application monitoring, so can’t hold all the cards at the moment, but works well alongside other platforms.

Don’t write this off as a Java tool, I know I initially did, but we have had it run against PHP stacks with just as much useful information generated.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user344532 - PeerSpot reviewer
DevOps Engineer at a tech services company with 501-1,000 employees
Consultant
Developers and operations people can look at the same data, but, although rare, there have been some times where it failed to record something.

Valuable Features

Transactions overview - we can track the slowest ones to see where the problems occur. It’s the first place we look for problems.

Improvements to My Organization

Both developers and operations people can look at the same data, and that’s a great benefit. Operations can monitor, as they’re also in charge of the website, and developers can use it to see code changes.

Room for Improvement

It could be faster, but they’re already working on making this.

Stability Issues

Quite stable. There have been some times where it failed to record something, but those were rare. Pretty reliable.

Scalability Issues

No performance issues when scaling. We don’t need to care about scaling it as it monitors our system. You just put an agent in the server and New Relic takes care of the scaling to provide you with the data.

Customer Service and Technical Support

Haven’t had to use it as the product is quite easy to use. Also, the documentation is also very clear in how to use the API, etc.

Other Advice

Just do it.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
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November 2024
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it_user344571 - PeerSpot reviewer
Operations, Android engineer at Cvent
Real User
We're all privy to data at the same time, whereas before we only had siloed views that provided limited data. However, it needs ways to extract data to other platforms such as mobile.

Valuable Features

It’s fast! I have a tab open all the time and I don’t have to refresh the page, I just glance at it. It provides easily digestible information.

Improvements to My Organization

We all look at the data, so we are all privy to the data at the same time. Before, we only had siloed views that provided limited data.

Room for Improvement

  • Slack-integration
  • JIRA integration for ticket creation
  • It needs ways to extract data to other platforms such as mobile. The docs in API and dashboards seem to be a little behind and overly verbose, I don’t want to have to jump back and forth.

Stability Issues

There's no problem with stability, but I had one annoying problem where I wasn’t part of the right group, but New Relic fixed it for me.

Scalability Issues

We don't have much experience with scaling it, but we've been able to scale to a mobile platform.

Customer Service and Technical Support

We've had good experiences with technical support.

Initial Setup

I wasn't involved in the setup.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user344559 - PeerSpot reviewer
Devops Engineer at Cvent
Real User
It's given us the ability for anyone to know how our customers experience our application, although it would be nice to have a way to pull charts and data into third-party services.

Valuable Features

It allows us to break up the bands of types of responses you get, such as database and external transactions.

Improvements to My Organization

It's given us the ability for anyone to know how our customers experience our application.

Room for Improvement

I'd like a way to pull charts and data into third-party services. If we can pull that data and recreate charts, that would be great.

There are also a couple UX/UI inconveniences, as some of the graphs take a sharp drop down because they haven't gotten data yet.

Stability Issues

It's fairly stable, but there were some issues every once in a while, but New Relic is very quick to put notifications out.

Scalability Issues

It's no problem, we’ve gone through adding services and have had no issue scaling.

Customer Service and Technical Support

We've only had good experiences.

Initial Setup

I wasn't involved in the setup.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Engineer at a financial services firm with 501-1,000 employees
Vendor
Transcational traces are very helpful.

What is most valuable?

Transaction traces

How has it helped my organization?

It helps me to identify root cause on the code level issues.

What needs improvement?

Doesn't recognized some third party transaction traces.

For how long have I used the solution?

3 Years.

What was my experience with deployment of the solution?

I haven't experienced any issues with deployment.

What do I think about the stability of the solution?

I haven't experienced any issues with stability.

What do I think about the scalability of the solution?

I haven't experienced any issues with scalability.

How are customer service and technical support?

Customer Service:

Extremely satisfied

Technical Support:

Satisfied

Which solution did I use previously and why did I switch?

Yes, I switched because of the low cost

How was the initial setup?

Straightforward

What about the implementation team?

Implemented on my own

What was our ROI?

Very high

What's my experience with pricing, setup cost, and licensing?

They come up with best pricing solution for frequent buyers.

Which other solutions did I evaluate?

Did PoC using pro version.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
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Updated: November 2024
Buyer's Guide
Download our free New Relic Report and get advice and tips from experienced pros sharing their opinions.