New Relic Reviews

We’re able to see real-time sessions come through. We talk directly to customers as they’re having issues with the site, and we can pull up their email addresses and see what issues they have. For customer support and engineering, it’s crucial.

We’re able to deploy very quickly, not concerning ourselves with every single issue. In production we can address every issue.

There may be issues with scalability with individual users sending events up to the cloud.

Also, it’s a little sluggish getting down to the last dirty details of a session. It’s tough to do, admittedly, but that’s what I’d wish for.

It’s very, very reliable, no issues, and most importantly we haven’t lost any data and we’ve been able to hotlink particular events. All our documentation about particular events, we can always go back and see, which is good for training.

There have been issues, but I do wonder whether we’ll have to tailor the user experience and whether we’ll reach bottlenecks with individual clients sending events up to the cloud.

I've never had to use technical support.

Very straightforward. I don’t recall how it went, that’s how easy it was.

Just install it. It provides so much more than alerting of errors.

Stack traces are the most valuable feature for us. We have a monolithic stack and just having a single place to get product track traces is incredibly valuable. We use all the charts and graphs, but it all comes down to getting stack traces to see how code is flowing.

We’re able to address events immediately. We have very good uptime and customer retention. So it’s all about giving them the best customer experience. It gives us a good digest of how the system is behaving and being able to diagnose any issues.

I’m into very dense charts, and I think the charts used throughout APM are a little low resolution in terms of time points across the X axis. I'd like more granularity.

Used to be fairly slow, but it’s gotten a lot faster. It's industry-leading, the most responsive full suite of tools that I’ve used.

We’ve been able to brainlessly scale.

We've never had to use it.

We set it up through Heroku.

Install it. Doesn’t take up any extra resources or any time to install.

Transaction trace under APM.

Ajax section under browser

Helped us pin point the exact piece causing the performance bottleneck by using the transaction trace view.

Instead of picking up a few values under trace, it can provide a list of every hit and their traces while keeping minimal overhead.

6 Months

Yes. Installation of plugins seem to be really difficult due to the documentation available.

No issues.

No issues yet.

Yes, installation of the APM piece and Server piece is straightforward but the plugin may cause an issue.

Insights.

Identifies bottlenecks in applications, the servers and the network.

In the first stage, the area of development, infrastructure and communication portal.

1 year.

No issues.

No issues.

No issues.

8/10.

8/10.

Yes, we switched because of the price.

Very simple setup.

In-house.

Immediately.

We don´t have any extra cost to the configuration and there is no daily charge for the product, because it saves analysis time.

Yes. Compuware, CA monitoring products and Riverbed APM (old Opnet solution).

I believe that New Relic meets 90% of cases. So if you have low budget and little time to implement , this would be the best choice.

The database trace was the most useful service. This helped us to improve performance on our servers by more than 30%.

I could spend less time verifying code and check for performance. I created accounts for my devs and integrated this into the KPI’s and also the test process. This in turn reduces the amount of money we were spending on our servers. The database performance was something we were able to greatly improve.

I used the solution for roughly 6 months and also ran the service for another client.

The simple one line install was perfect and took us less than 1 minute to install.

None.

None. Our servers were small any which ways.

I didn’t have to reach out to them at any point of time.

Didn’t have to use the technical support.

It was a one minute setup and was straightforward.

In-house.

We were able to work on servers two levels smaller on AWS EC2.

I was using the free account.

We can place ad hoc queries to understand user behavior and customer patterns. The data can be collected for any activity that we want to see on any part of our website.

Its greatest benefit comes from its ability to provide trending/marketing data. We can replace some requests from our data warehouse and get a quick glimpse into that data, especially with our mobile platform and website for different browsers.

The metrics that I want are already pushed to New Relic, but some data we haven’t pushed to New Relic. Internally, we have a solution that’s better than Insights to provide us analysis of that data. I’d like to see Insights take care of that analysis and use its graphic engine.

Not enough working experience to comment on this, but in my experience, no instability.

I haven't had to use it.

I wasn't involved in the setup.

The things that I would need are proprietary, and I don’t think that data can be pushed out to Insights. Take a look at internal processes to see what can be done quicker by Insight and make a good test case of it. You must present it as a better alternative to the existing issues. Get early adopters excited about it and build a relationship based on that.

The most valuable features for us are:

• Application performance index score
• Error rate
• Transaction traces

When an app goes down, we can get insights into the issue with New Relic. It tells us what the problem is. For example, if there is an issue in the code, we see a spike in the error rate in the applications. The load environment lets us stress test our application to find the bottlenecks in the code.

They already have everything we need, so I can't suggest an improvement.

I was not involved with deployment.

Very stable. No problems.

No problems.

One issue – there is no option for live chat or phone support. We can go to the community forum to post a question and wait for the answer.

The solution was already in production when I got to the company.

New Relic is the right solution in my opinion. The light version of server monitoring is free with New Relic, and application performance index and error rate are the key features to look into.

The main APM page with the graphs. We leave that up on our wall and we can tell pretty quickly if something is about to go wrong, or if the response time slows down. Database queries are really helpful as they helps to figure out where the low hanging fruit is in terms of making the site faster on the database site. 

I use key transactions a lot when I’m tweaking the resources for the site. There are certain transactions that I care about more than the rest. 

I use the throughput numbers a lot, especially working on workers as opposed to web. If I’m going to add more workers, first I want to know if there will be a bottleneck somewhere.

It saves time and engineering resources in terms of making things faster and diagnoses problems. For us, engineering uses it but no one else even knows what it is. Overall, it improves the experience of the customers and site users.

It’s pretty solid. Sometimes they have downtime – for the most part the New Relic site is up all the time, but once in a while the data is delayed on the graph (like every month or two), but other than that it works!

It’s scalable – thumbs up. We turn on new servers and New Relic just works.

It was already in production when I joined.

All the information is there, but sometimes it’s hard to figure out what it means. You have to have used it a number of times in order to understand where to look. It doesn’t tell you the whole story, it just gives you pieces.