New Relic Reviews

For the way we use it, we like the monitoring of websites and it allows us to look at the trace stacks to identify problems. We’re also able to compare the day and the week before to see whether problems are reoccurring.

Before New Relic, dev and ops were separate, and now they’ve come together more and there’s less finger-pointing. There’s a clear understanding of where the problems are and so the people responsible can solve the issues. There’s more trust between the two groups and people are more willing to work together.

Stack traces don’t go far enough. They get to a point, indicate a question mark, and then stop. But New Relic is working on it. Also, one can get lost in the data.

We’ve been using it for two to two and a half year.

We've had one or two occasions of a few wide spaces in the graphs where the response time didn’t keep up. Sometime it’s a bit slow in processing data, but now it’s much faster and more stable with new releases. Some of the releases I think are already there in production.

We’ve been able to scale without issue. We’ve installed it and it works.

I haven’t had to use technical support. When we decided to use it, our CTO went to FutureStack and got a lot of knowledge.

So easy, very straightforward. Our developers, at the beginning, created some templates for data they wanted to track and that was it.

Just go for it. When I show people what it can do, it’s mind boggling. What’s coming up in the new release -- wow!

This is an awesome APM, and solves a lot of the problems that were in the interactions between system components and micro services, to see how the system between the backend, middle tier, and front-end works. 

It provides diverse middle-tier Insights through the entire execution landscape and actionable data. Some give you alerts and logs, but to figure out what to do with that is New Relics strength.

The browser functionality gives view activity on the client, JS errors, in the same view as the rest of the APM allows us to solve these things quickly.

One issue is cost.

We looked into other solutions. SumoLogic does other kinds of log aggregation. Maybe Splunk. LogAnalytics. Rigor is a competitor to their Synthetic.

Because they have a lot of new functionality, to get an ROI we use an open source solution that they give us, GA monitor.

They have a price desk who can be negotiated with.

• The monitoring and alerts for servers
• Memory
• Disk space
• CPU

We use it at our clients' sites. We own all our dev servers, and then hand them off to our clients. 

Then, with our micro-services, we have basic analytics. It is super simple to set up.

If we can find a way to communicate the need to use it, we use it, but we want a way to hand it off to our clients easily. There are other solutions out there.

It was the first tool our company used for application level monitoring. It doesn't require much investment or technical expertise to implement, and I would recommend it for SME.

Support for plug-ins (RMQ, Redis etc.) is a valuable feature.

Older versions of .NET.

The agents are updated quite frequently, but New Relic doesn't offer tools for doing the upgrade in large environments.

Customer Service:

It's good.

Technical Support:

We had several issues that were dealt with by there tech support, and their level is pretty good.

No previous solution was in place.

The setup is quite simple and there are plenty of online resources.

We did it in-house.

Since the plug-ins that report to New Relic do not require license, the ROI is high.

In server pools, you can install the agent on one server. Also, make sure you make the most out of using plug-ins as they don't require licenses.

We are using it also for monitoring of Azure cloud.

The API response time has been a valuable feature.

This product had actually helped us in identifying peak load hours and system response to such situations. Also on Local system if we have upgraded or downgraded any API, this tool has actually given data facts in response time & that is very important.

Mobile APP's Performance Monitoring.

I have been using the solution for 2.5 Years.

No.

No.

No.

Very Good.

Very Good.

Easy.

In-House Team.

Reduced response time.

We evaluated DataDog.

This is a really awesome tool, giving you in & out of your entire backend framework in a cohesive manner. Also maintains history of data to help to find root cause of problems back in history.

It is easy to set up from scratch, as you don’t need resources.

Also, the response time and PHP are valuable.

From an ops standpoint, we can know and pinpoint what the problem is. We're excited by down-to-the-server performance, as this was missing before.

If they added the monitoring to the ops-server side, it would be better.

We're using it alongside Insights for about three years, and heavily for the past two years. We had logic monitor that helped us at server level.

We're moving our infrastructure to AWS, as they are integrated with it.

No issues with tech support.

It was easy.

It's easy to deploy and maintain, and all bugs can be handled.

Insights with key transactions and response time, to understand which calls take the longest and where the bottlenecks are.

Troubleshooting and identifying problems since were a cloud based solution. It captures the issue so we don’t have to reproduce the issue, as it saves us that step and from having to RDP into the machine. Helps us identify flaws in the code, ex. A very that was inefficient in the code we identified

More instruments with .NET and asynchronous calls, and New Relic says it’s on the way.

No reason to worry.

Also good, no worries. Baked into the code a deploy time.

They’ve been helpful and are knowledgeable

There was no previous solution in place and we realise that without it we were flying blind, so we needed it.

We also look at AppDynamics, DataDog, and a few other teams, but they weren’t as in depth. We looked for ease of use, and the amount of clues it could add to our platform and to the DevOps team.

If they did the asynchronous and stepped up with .NET ease of use it would be 10/10.

Alerts when server load reaches thresholds, disk space thresholds and error logging of applications.

Reduced the worry in supporting live websites.

Integration with Azure websites as well as Azure cloud services.

2 years.

No issues with deployment.

No issues with stability.

No issues with scalability.

No.

Straightforward - NuGet package.

In-house.

Using free version of product so N/A.

It's a low risk strategy for system monitoring.