New Relic Reviews

It was the first tool our company used for application level monitoring. It doesn't require much investment or technical expertise to implement, and I would recommend it for SME.

Support for plug-ins (RMQ, Redis etc.) is a valuable feature.

Older versions of .NET.

The agents are updated quite frequently, but New Relic doesn't offer tools for doing the upgrade in large environments.

Customer Service:

It's good.

Technical Support:

We had several issues that were dealt with by there tech support, and their level is pretty good.

No previous solution was in place.

The setup is quite simple and there are plenty of online resources.

We did it in-house.

Since the plug-ins that report to New Relic do not require license, the ROI is high.

In server pools, you can install the agent on one server. Also, make sure you make the most out of using plug-ins as they don't require licenses.

We are using it also for monitoring of Azure cloud.

• APM
• Synthetics
• Blazemeter integration

This tool has really helped us in monitoring our production apps and also to diagnose the errors coming in using APM and synthetics modules.

I have logged a bug in their Ping Monitor within Synthetics and I need more improvement in this area.

I've used it for two years.

No issues encountered.

No issues encountered.

No issues encountered.

Customer Service:

9/10.

Technical Support:

9/10.

No previous solution used,

It was quite simple.

We implemented it in-house.

We are getting a very good ROI as out production quality has gone up with more issues getting detected on local environments.

• Gomez by Compuware
• AppDynamics

It is very simple to implement and it adds great value.

Alerts when server load reaches thresholds, disk space thresholds and error logging of applications.

Reduced the worry in supporting live websites.

Integration with Azure websites as well as Azure cloud services.

2 years.

No issues with deployment.

No issues with stability.

No issues with scalability.

No.

Straightforward - NuGet package.

In-house.

Using free version of product so N/A.

It's a low risk strategy for system monitoring.

JS error detection, alerting systems.

We are able to detect errors in the software.

Error Tracing, kpi performance differs many with other controls like IPtables or specialized webs, this confuses but is understandable.

3 months.

My technicians did, it I'm not aware.

There are some 5 minutes interruptions that we don't know where they come from, 24x7 confirmed the web was ok so it must be the tool.

No, didn't notice any scalability issues.

Customer Service:

The Support has been excellent -- affordable and bringing us meetings and phone calls with great availability and customer-oriented support.

Technical Support:

Average.

Previous experiences with this tool made us choose this first, although we compared others.

In-house.

It's price is a little bit higher than expected as the premium specs are the ones we need.

5€ / day / server, a little bit high.

Yes, Zenoss and AppDynamics.

It's easy to manage and its dashboards are understandable to C-level, APDEX is a plus too.

The database trace was the most useful service. This helped us to improve performance on our servers by more than 30%.

I could spend less time verifying code and check for performance. I created accounts for my devs and integrated this into the KPI’s and also the test process. This in turn reduces the amount of money we were spending on our servers. The database performance was something we were able to greatly improve.

I used the solution for roughly 6 months and also ran the service for another client.

The simple one line install was perfect and took us less than 1 minute to install.

None.

None. Our servers were small any which ways.

Customer Service:

I didn’t have to reach out to them at any point of time.

Technical Support:

Didn’t have to use the technical support.

It was a one minute setup and was straightforward.

In-house.

We were able to work on servers two levels smaller on AWS EC2.

I was using the free account.

• Infrastructure management
• Application management

We have an operations center which uses it quite extensively to manage production. They can go back and look at trending and history of the applications. They have alerts set up which trigger off of it. 

I go in afterwards and help do the root cause analysis and troubleshooting.

It is a software solution as a service, so I don't have to manage it on-premise.

I would like to have storage monitoring. E.g., being able to monitor SANS, specifically protocols, like NFS and CIFS metrics. I have not seen the ability for it to do this and having some way to do this would be awesome.

One to three years.

The stability is fine.

It seems scalable enough. We are always hitting the limit of the number of agents that we have, then we buy more and it works.

I have not used technical support.

New Relic SaaS seems to do some things much better than SolarWinds, which we have on-premise.

Give it a try, install it, and use it. I don't have to manage the server and worry about the database, storage, and VMs being up and running, etc. It is always there.

It shows you what’s going on, but we had to do custom instrumentation ourselves.

• Debugging response time is less
• Alert notifications and alert summaries

• I wish it had more insight into what might be causing a particular slowness issue. It finds the function, but it would be great to have insight into what’s slow.
• More instrumentation.
• Also, it would be good to compare machine state to machine state (compare versions of UNIX, Ruby, and libraries) and be able to perform auditing of machines.

Never needed it.

The decision was why not to have it (cost?) not why to have it.

New Relic is great for DevOps and for a company that expects developers to do their own operations. For specialists they tend to have their own instrumentation tools.

New Relic has proven itself as a very reliable and convenient way to monitor your servers and applications. Compared to other cloud-based offerings, New Relic is easy to install and provides a lot of information to you in a very convenient and easy to understand dashboard.I chose to test drive New Relic after seeing the graphs from a fellow sysad. I was amazed at the level of information and detail that I saw that I decided to try it out myself. What's even more impressive is that you can share monitoring servers or apps with other members of New Relic. Notifications are also available via email, and all of the notifications for my servers and services arrive on time. This allows me to immediately check what is happening and take appropriate action if necessary.

One major issue for me with New Relic is data privacy. Though installation is a breeze for most operating systems, the thought of installing a monitoring application and seeing a lot of information about my servers or applications somewhere is somewhat nerve-wracking. Right now, I do not know what other information is being sent to New Relic's servers and I don't have any control as to what is being monitored and sent. This can be a major issue for some companies, and care must be taken is there is no settings page presented during installation to enable or disable certain parameters for monitoring.Overall, New Relic is a great product is recommended for use. Just make sure that you understand the potential privacy and data theft issues associated with cloud-based services.

Personally, I would like to have an options pages during installation detailing what can be monitored and allow me to only select certain parameters to be reported. Also, network usage of the tool should also be profiled as it might consume a significant amount of your bandwidth if you have many servers being monitored.