New Relic Reviews

The application monitoring and Insights functionality. From an Ops perspective the application metrics NR provides opens the hood. I use it often in combination with load and stress tests on UAT environments. The application behavior allows me to discuss the results with the team and focus on possible issues real soon. NR is a very useful tool in a devops and continuous delivery strategy. The reports on SLA metrics and scalability are a very useful tool for service managers.

It allows the Ops teams to better cooperate with the DEV teams. Essential in a devops culture is that the different role within a devops team use the same metrics and data. NR provides some of this data and input.

For about three years now.

Customer support is ok. They are easy to reach and you don’t have to wait for answers too long.

Technical support is ok. They are easy to reach and you don’t have to wait for answers too long.

I am not an engineer but one of the pros for use of NR is the ease of implementation. Our engineers find it easy to implement this toolset.

This is a hard one. The ROI is not crystal clear but can be found in preventing performance issues in production and a better/shorter troubleshoot possibility when suffering performance- and/or scalability/Availability issues on a production system.

We considered AppDynamics. It's is a more mature product in my opinion, but far more expensive.

Certainly do so. Great product which helps in quality and performance assurance of your webapps. Also helps in troubleshooting issues and brings Ops and Dev closer.

Our primary use case for the solution is notification, customization, and everything from New Relic. Before adding a monitoring tool to New Relic APM, we need to add a subscription and specify the target we want to add, and this is a blank dashboard where we have to select, step by step, which modelling we want to understand. The solution is very similar to Azure monitor.

The new release is very valuable because it is well integrated.

We have been using the solution for approximately two years.

The solution is stable.

The scalability is good but can be improved.

The initial setup is straightforward. It is easy to track and easy to follow. It's somewhat like creating a graph where drag and drop features.

I rate the solution an eight out of ten. The solution is good, but the scalability can be improved.

We primarily have an API so our front-end apps aren’t a huge part of our business, but Browser allows us to see geo-location to see where requests are coming from.

It also provides us with really valuable information such as which different browsers and versions our website visitors are using.

As a QA manager, it helps me to know exactly where to focus our attentions because we can pinpoint specifically where there may be issues -- where geographically, which browsers, which browser versions, and other very granular details.

I'd like to see alerting based on custom insight queries. If I set a custom query to give me some value, I want to be able to set an alert for that.

No issues with deployment at all.

No stability issues.

It’s been scaling along with our growth.

I haven't had to use technical support.

Setup was very simple and straightforward.

The thing I use the most is the ability to tell at a glance that we’re in a red state. We have dashboards around our office which let me know what I need to pay attention to. I can dig into the error. It also has high throughput.

Mean time to recovery has improved, leading to cost savings and reduced customer dissatisfaction.

One of my issues was with not getting enough insight into errors, as I can only go back seven days. The data collection on it is not a long enough period of time if I want to see some trends. If someone is having some errors, I can’t get historical insight.

We had a problem where our application crashed because of New Relic. They acknowledged the problem and we just had to turn it off for six months.

It’s been scaling along with our growth.

Great tech support, very responsive. Have helped us solve problems.

I wasn't involved.

It’s just so easy to set up and use with little training. The barrier to entry is extremely low and it adds a high-value.

It allows flexible queries, allowing me to find answers easily.

It’s been helpful to get a unified understanding of how our application is being used, usage patterns, etc. We get a shared organizational understanding.

Alerting based on custom insights queries. If I set a custom query to give me some value, I want to be able to set an alert for that.

No issues encountered.

It’s been scaling along with our growth.

Great tech support, very responsive. They've helped us solve some perplexing problems.

Very straightforward. Worked through our account manager.

You’ll get way more data than you thought.

The application performance and monitoring. That’s the biggest thing for us as we previously just had a hodge-podge. 

New Relic gives us one view over all our assets. It lets us judge the servers and get a peek at the applications, to figure out if there are any errors.

We can make sure sites are up and running and that they’re performing normally. If we see any spikes we can troubleshoot – if they’re in house or in the cloud. Sometimes we can get to the systems faster because of the insights.

The one thing I really wanted to see was to getting more granular with the data, which may be coming in Insights. Being able to say, “What is the customer funnel? Where are they going to my site? How deep are they going?” At least from the demo it seems like they’re doing this in Insights.

Very stable. No issues.

It was already in production when I joined, but rarely used. Our group and our web assets decided to utilize it after a three month evaluation. We did it just for one application, but now have it installed across the board.

We’re still evaluating it since it’s relatively new in our environment. Make sure you understand the cost structure and that the solution will work across multiple OSs.

Ease of installation/maintenance.

Makes it a lot easier to troubleshoot application issues.

1.5 years.

We use a deployment solution so after we set it up once we could package up the deployment and go from there. Administratively, it's really easy since it's an SaaS application.

Haven't encountered as issues with stability.

Haven't encountered as issues with scalability.

Excellent.

Excellent.

I had not used another solution. Others in the company have. Switch was due to feature set, ease of use, and less administrative overhead.

I had to read the instruction page but other than that, it's easy.

We did not implement through a vendor.

I do not know. The licenses were purchased and I installed Java and server agents.

I was not involved in the choice/purchase of this product.

Have your dev team read the information about the product: it's capabilities and how to implement them. That will help a lot in the long run.

Monitoring, Custom Dashboards

New Relic gave us a quick, easy way to monitor our web application for all of our systems. This changed how and what we responded to.

I would like better alerting. I also would like to see a bit more detailed information. Though I was happy with the detail I did get.

2 years

No, deployment was easy.

None

None

We had several solutions in-house.

This was a simple setup. I never received training and I was able to get in to the admin console and set up the dashboards I wanted.

In-house

Get over the SaaS security concerns.