New Relic Reviews

Name: New Relic
Brand: New Relic
Rating: 4.2 (158 reviews)

Vendor: New Relic

4.2 out of 5

158 reviews
94% willing to recommend

6,268 followers

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What is New Relic?

New Relic is a powerful tool for optimizing web pages, tracking user behavior, and monitoring application performance. It helps detect anomalies, generate metrics, and create dashboards for synthetics monitoring, container workloads, stress tests, and more.

Get the New Relic Buyer's Guide and find out what your peers are saying about New Relic, Dynatrace, Datadog and more!

New Relic is the #2 ranked solution in top IT Operations Analytics solutions, #2 ranked solution in top Mobile APM solutions, #3 ranked solution in APM tools, #3 ranked solution in top AIOps solutions, #4 ranked solution in top Cloud Monitoring Software, #5 ranked solution in Infrastructure Monitoring tools, and #6 ranked solution in best Network Monitoring Tools. PeerSpot users give New Relic an average rating of 8.4 out of 10. Based on the analysis of the 158 most recent New Relic reviews, the overall sentiment is positive, with a sentiment score of 7.1. New Relic is most commonly compared to Dynatrace: New Relic vs Dynatrace. New Relic is popular among the midsize enterprise segment, accounting for 57% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a educational organization, accounting for 51% of all views.

Helped 824,129 peers since 2012

Featured reviews

Iqbal Khowaja

Chief Technology Officer at State of Hawaii

My organization uses many application performance management solutions, such as AppDynamics, New Relic APM, Splunk, and Datadog. I'm the CTO for the state of Hawaii, and across the board, different departments use different APM tools. I'm using the latest version of New Relic APM, but I cannot recall the exact version. My company has a dozen engineers using and monitoring New Relic APM. I'd tell anyone planning to use New Relic APM that it has to fit what you have. For example, most of my company's payload is in AWS, and the tool has adopters and features that CloudWatch cannot provide. Still, New Relic APM can, so you should do a demo or trial run first and see if it's a tool that'll help you with end-to-end monitoring. New Relic APM is working well for my company, so an excellent way to start is to do a trial run to see how the tool works out for your current applications. My rating for the tool is nine out of ten because my experience with it has been great. New Relic also worked closely with my company and has always been upfront on what's available and what's not. My company is a New Relic APM customer.

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Rahul -Jain

SDET ANALYST SENIOR at TSYS

There are two types of teams we have in every organization. One is for DevOps, and the second one is for performance testing. Those who are using these tools, like AppDynamics, Dynatrace, or whatever tool we have on the APM side. These tools are used by two teams: one is the performance team, and another one is the DevOps team. So, the setup and the alert system belong to the DevOps team, not for performance. So, I don't use any alerts in AppDynamics, Dynatrace, or any of the tools.

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Devendra Tiwari

Group Engineer Manager at Embibe

One thing I'd like to see in any APM, especially New Relic, is the ability to use distributed transactions. When one microservice calls another, it calls another database and microservice. The entire data visualization layer will not be able to correlate from one microservice from end to end and return on that path. Distributed transactions would be a great addition that would make life simpler. Unfortunately, no APM has that end-to-end capability. When I say "distributed transactions," I'm not only talking about the database level. It needs more and better visualization of communications across various microservices and integration with logs.

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New Relic mindshare

Product category:

As of December 2024, the mindshare of New Relic in the Application Performance Monitoring (APM) and Observability category stands at 8.3%, down from 10.1% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability

PeerAnalyst reports

Type	Title	Date
Category	Application Performance Monitoring (APM) and Observability	Dec 30, 2024	Download
Product	Reviews, tips, and advice from real users	Dec 30, 2024	Download
Comparison	New Relic vs Datadog	Dec 30, 2024	Download
Comparison	New Relic vs Dynatrace	Dec 30, 2024	Download
Comparison	New Relic vs Azure Monitor	Dec 30, 2024	Download

Title	Rating	Mindshare	Recommending
Dynatrace	4.4	12.4%	95%	344 interviews Add to research
Datadog	4.3	10.1%	96%	186 interviews Add to research

Valuable Features

New Relic features include real-time monitoring, application performance insights, and easy integration. Users appreciate its intuitive dashboards, alert systems, and detailed transaction tracing for quick identification and resolution of issues. Developers and ops teams benefit from the tool's ability to pinpoint bottlenecks, monitor server health, analyze SQL queries, and evaluate performance metrics. Its ease of installation and comprehensive views across applications enhance efficiency and collaboration in devOps environments.

"Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort."
"Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort."
"The APM feature is highly valuable as it can record session hosts, usage, and diagnose customer behaviors."

Room for Improvement

New Relic has room for improvements such as enhancing data privacy controls, improving error reporting, and providing more detailed historical data. Users express difficulties with the pricing model and the need for better integration with third-party tools. Alerting, data insights, mobile support, and dashboard customization are areas where users seek advancements. Some find the user interface overly complex and seek more intuitive navigation while others desire enhancements in documentation and support for diverse platforms.

"Email alert customization is limited; it cannot be tailored much, which makes the system more rigid than optimal."
"Email alert customization is limited."
"The pricing could be improved as it is quite high relative to what is offered."

ROI

New Relic enhances application performance, enabling quicker debugging and reducing downtime. It allows organizations to pinpoint issues efficiently, cutting the time spent on identifying and solving them. Despite its premium cost, many find it invaluable due to improved production quality and customer satisfaction. The tool facilitates better resource utilization, providing high value by decreasing developer effort on performance issues and offering insights into application bugs and business processes.

Pricing

Enterprise users find New Relic's pricing and licensing models a mix of competitive and expensive. While some praise the flexible, usage-based billing, others find costs high, especially with expanding features. Available free plans are noted, but premium features significantly increase costs. Initial setup costs can vary, with additional charges for specific functionalities like historical data or monitoring extensions. Negotiation with account managers and purchase through platforms like AWS Marketplace can potentially optimize pricing strategies and discounts.

"The product is neither cheap nor expensive, and I believe that it is a competitively-priced tool."
"I rate the product price a five on a scale of one to ten, where one means cheap, and ten means very expensive."
"The solution is cheap, but prices can go up when users grow."

Popular Use Cases

New Relic is primarily utilized for application performance monitoring, infrastructure management, and alerting. Users employ it to track CPU, memory, server health, and database performance, identifying bottlenecks and optimizing code and queries. It assists in monitoring cloud-hosted applications, API performance, and user behavior. The platform provides metrics, dashboards, and alerts to improve system performance and stability while enabling synthetic monitoring and log management for comprehensive observability.

Service and Support

Responses indicate that New Relic's customer service and technical support are generally perceived as very good. Many users find the support team responsive, helpful, and knowledgeable, often resolving issues quickly. Some users haven't felt the need to contact support, citing comprehensive documentation and easy-to-use interfaces. However, there are occasional mentions of delayed responses during offline hours and potential improvements in providing straightforward solutions without prolonged processes. Overall, interactions are mostly positive and effective.

Deployment

Users consistently report that New Relic's initial setup is straightforward and simple. Many find it quick, taking just minutes, with helpful documentation. Some note easy integration with AWS, and that minimal changes are required for configuration. Installation often involves installing agents and is typically described as intuitive. Maintenance is reportedly light, often managed by a small team. Setups like the cloud environment or different infrastructures may need additional skills, but the consensus is ease of deployment and setup.

Scalability

New Relic is praised for its excellent scalability. Users note that it's adaptable to varying server environments and can efficiently support both small and large numbers of nodes. Many companies successfully expanded their infrastructure without encountering major issues, thanks to New Relic's robust cloud-based architecture. While some experienced a price increase with scaling, the performance remained consistent and reliable, meeting diverse organizational needs and enabling seamless growth across multiple platforms.

Stability

New Relic is generally stable with occasional minor interruptions and quick resolutions. Users report no significant stability issues, noting reliable performance, even under high stress. Some encounter rare quirks like data delays or high CPU usage, but these don't compromise stability. Most find it dependable, reliable, and resilient, with maintenance windows clearly communicated. Ratings frequently suggest users view it favorably, assigning scores between eight to ten out of ten for stability.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our New Relic Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Educational Organization

51%

Financial Services Firm

Computer Software Company

Manufacturing Company

Retailer

Healthcare Company

Government

Real Estate/Law Firm

Media Company

Comms Service Provider

Insurance Company

Energy/Utilities Company

University

Construction Company

Non Profit

Outsourcing Company

Hospitality Company

Wholesaler/Distributor

Recreational Facilities/Services Company

Legal Firm

Transportation Company

Compare New Relic with alternative products

Learn more about New Relic

New Relic provides organizations with comprehensive insights into APIs, infrastructure, and scalability. It supports mobile and web applications with features like java tracking, health maps, customizable dashboards, and drill-downs. Users benefit from its easy initial setup, accurate alerts, UI monitoring, error tracking, and traceability. New Relic supports multiple ecosystems with straightforward pricing and new feature introductions, offering end-to-end monitoring, thorough data analysis, and effective problem resolution.

What are New Relic's most important features?

Java Tracking: Efficiently monitor Java applications.
Infrastructure Monitoring: Comprehensive overview of infrastructure health.
APM: In-depth application performance monitoring.
Tight Integration: Seamless integration across different system layers.
Health Maps: Visual representation of system health.
Customizable Dashboards: Personalized data display and insights.
Drill-Downs: Detailed analysis at multiple levels.

What benefits and ROI should users look for in reviews?

Application Insights: Detailed understanding of application performance.
Accurate Alerts: Immediate notifications for issues.
Traceability: Enhanced end-to-end traceability for problem resolution.
Scalability: Accommodation of growing infrastructure.
Flexible Query Design: Adaptable search and analysis functionality.
Reliable Performance: Consistent application monitoring and upkeep.

New Relic is leveraged in industries such as e-commerce, finance, and technology. It helps monitor web traffic, evaluate load balancing, and ensure applications meet performance standards. Companies use it for stress tests, container-based workloads, API monitoring, and infrastructure management. Its integration capabilities are valuable for maintaining performance and scalability across diverse ecosystems, aiding in thorough data analysis and problem resolution.

New Relic was previously known as New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM.

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New Relic customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club