Salesforce Platform Reviews

Salesforce Platform can be used with Amazon. 

The solution provides a preferred method of backing up data.

I also consider the interface to be a valuable feature. 

 We have yet to encounter any areas of the solution in need of improvement. 

The licensing is on an annual basis. It is expensive. The license is the only fee we incur. 

We do not have plans to migrate. 

I rate Salesforce Platform as a nine out of ten. 

We primarily use the solution for the CRM.

It is a great platform. It's definitely an improvement from the GCP application that we were using previously.

The issue that my company has is, say, for instance, a user is dealing with more than one member in the system and they're looking up over five members. Once they hit the fifth member, it goes down. It crashes. This only happens when one of our customer service agents pulls up multiple members at once.

When we're documenting information such as notes, and so forth, if we were to go back to the same case all notes go missing. It's not great for documentation purposes as the CRM is losing our notes. This can be a big issue for the company especially if the provider has called and said they want to check on a specific case where the notes were lost. I need to review what's sent over. We've had customer service go back to a case number to seek those notes out, however, the CRM really should be able to just keep them in their system properly.

We have been using the solution since 2018. It's been a few years at this point.

The stability isn't the best, especially if you are looking at multiple member profiles at the same time. If you open more than five, it crashes the system.

We used to use a GCP application and we switched to this product in 2018. We find it to be a much better CRM overall.

I'd rate the solution at a five out of ten. If it didn't crash or lose notes, I would rate it higher. However, it is a pretty good CRM.

We are using it for forecasting, customer contacts, and that kind of sales stuff.

I assume it is in the cloud because that's Salesforce's model. They have their own private cloud.

It has provided visibility to opportunities.

The keyword search helps me in finding stuff quickly. So, I don't have to click around a lot.

Their reporting needs to be improved. It should be easier. I don't know how, but it needs to be easier.

I have been using this solution for probably a decade.

It is very stable. There are no performance issues.

It handles my needs well. We have hundreds of users all across our company. It is being used extensively in our organization. That's how we run our sales here. We have a support desk to take care of its maintenance.

I have not contacted their technical support.

I would rate Salesforce Platform a nine out of 10. If reporting was easier, I would probably rate it a 10 out of 10.

We primarily use the solution as a support console. 

The product has definitely helped us improve our support services.

The way the solution is able to record and update within the feeds, including internal conversations, is really helpful on a case by case basis.

The initial setup is pretty straightforward.

I've used Salesforce for five years within different companies. It's the first CRM I used and I have kept using it. The UI or UX is probably what I'm most familiar with. I don't think there's anything that makes me feel uncomfortable. It's easy to use.

The solution is really good if you need to have direct communication with end-users like retailers and that sort of thing. 

The product is pretty responsive.

At this particular organization, we only just implemented support about six months ago. There are still aspects of the solution we are exploring and we are in the process of looking at some integrations. We're just testing its capabilities, and therefore I can't say there are any features that are missing per se.

If you have resellers or distributors, you just need to figure out a way to set up the system in the backend. Since every company is different, it takes a little bit of time to figure that out.

I've worked with the solution for five years across a few different companies.

We haven't had any issues with bugs or glitches. We haven't experienced any freezing or crashing. So far, the solution has been very stable and reliable.

We're working with a pretty basic model right now. We haven't tried to scale anything just yet, as it is still relatively new to the company. I'm not sure if we plan to increase usage in the future or not. If we do decide to scale it, we'll have to discuss how to do that with our Salesforce representative.

That said, currently, I don't see any limitations that would make me think there would be an issue with scaling if we wanted to.

I'm not sure how many of our team is actually on the solution.

I haven't had the opportunity to reach out to technical support just yet. There hasn't been a need. Therefore, I can't speak to how knowledgable or responsive they are. 

We didn't previously use a different solution. This is the first implementation.

We haven't found the initial setup to be too complex. It was rather straightforward for our team.

We're just customers. We don't have a business relationship with Salesforce. We primarily use the solution for internal use. We don't deploy it to clients. I'm not sure of which version we are using. It's likely the latest one.

I'd rate the solution seven out of ten overall. It really is a fit for all business types.

Scalability to configure and integrate. This is due to Salesforce being easily configurable and, with the ability to build APIs, almost anything can be integrated, thus allowing more capability, more data and more value to the system.

Improved forecasting, account management, and a 360 view of customer.

Easier process to move to Lightning Components. There is a huge overtake of planning, testing and resources required to analyse what features would work. Currently, not all configurations and development can simply move across from Classic to Lightning. In an ideal world, this would be a lot less exhaustive.

Eight years.

No issues.

No issues.

No issues.

Six out of 10.

Straightforward for the most part. Can be complex with API integrations and coding.

Costly, but it is the top product in SaaS/PaaS. Pricing is more for large to enterprise level companies. If integration or development is not required, I'd recommend a cheaper CRM product.

Yes, we considered building in-house, Sage CRM, Oracle CRM.

Define your business processes. Consider customer experience first and then the User experience before thinking about data and financial related benefits.

This solution can be used for managing customer relations.

One of the main features of the solution is it is flexible.

The reporting needs improvement and the dashboard could have more components added.

I have been using the solution for three years.

I have found the solution to be stable.

The solution is scalable and it is one of its best features.

The technical support has been fine.

I would recommend this solution to others.

I rate Salesforce Platform a nine out of ten.

The primary use case of this solution is for sales.

The most valuable feature is ease of use.

The interface makes it an easy solution to use.

The marketing automation needs improvement, as it should be easier to use.

I have been using Salesforce for four years.

Salesforce App Cloud is stable and I have not experienced any issues.

It's a scalable solution.

I have not used technical support.

I would rate this solution a six out of ten.