Salesforce Platform Reviews

The two important standout features are:

• Firstly, most of the apps allow you to try out the product before buying it. The trial period depends on the product and varies from a week to 30 days.
• Secondly, people are encouraged to review the products and this allows the potential purchasers to see feedback from both happy/unhappy customers. I would also like to add that approximately 50% of the apps on the exchange are available for free.

Salesforce encourages independent app development and what this simply does is, it extends the Salesforce functionality. Unique verticals and unique needs from Salesforce are extremely well-catered for and this allows users to avoid writing some custom codes.

I think the search needs to be improved so as to allow for a broader keyword search.

I find that the search facility on the AppExchange does not always allow for keyword searching.If I type in the word Form, it will not necessarily bring up all the apps on the exchange that can be used for form processing.If you know the name of the app you are looking for or its publisher then it works well.

I have been using this solution for a little over eight years.

There were no issues with the platform itself. However, some individual apps do have a few stability issues.

There were no scalability issues.

I have never needed technical support from the App Cloud team, but my experience with the broader Salesforce technical support team has been outstanding.

There are no alternates to the App Cloud but some vendors list their products privately.

Most of the apps are pretty straightforward to install. The more complex the app, it usually entails a more complex installation process. This is true when the triggers are involved for the Salesforce sites and sometimes, for the Visualforce pages.

Always try each app before buying it and also, determine the quality of support provided.

The App Cloud is not a single product, but rather a multitude of the Salesforce compatible apps, also known as the AppExchange. It is very similar to the App Store or Google Play.

I find that the search facility on the AppExchange does not always allow for keyword searching.If I type in the word Form, it will not necessarily bring up all the apps on the exchange that can be used for form processing.If you know the name of the app you are looking for or its publisher then it works well.

We use this solution to track customer activities, opportunities and contact information.

The interface could be more user-friendly and offer more customization.

I have used this solution for two years but the company I work for has been using it for many more years. 

This is a stable solution. 

This is a scalable solution. 

The technical support for this solution is very good.

I would rate this solution a nine out of ten. 

We are using it as a standard CRM solution for sales and marketing. We are using the lightning version.

The standard sales and marketing tools that Salesforce provides on the platform are the most valuable.

It would be better if they can add more from the pricing and functionality perspective. It is very expensive. I would be more than happy if they drop the prices. From the licensing perspective, if they can add more functionality, I would be more than happy.

I have been using this solution for three years.

It is stable.

We're basically a small company. We didn't have any requirements for growth. We have around ten people who are using this solution.

We have not contacted them.

It is straightforward, but it is an ongoing implementation. It changes depending on our usage and use cases. It also changes depending on the changes in the market, customers, and so on.

It is expensive. Licensing is on an annual basis. 

I would recommend this solution. I am using it, and I am happy with it. I don't see any major issues. It is a great platform. 

I would rate Salesforce Platform an eight out of ten.

We are using the Salesforce Platform mainly for forecasting and budgeting. We use it for everything related to the customer's data.

The most valuable features of the Salesforce Platform are the ability to manage customers' data, many report filtering options, and consolidation.

Salesforce Platform could improve the UI and the responsiveness of their servers. The UI needs to be made user-friendly for all users.

I have been using the Salesforce Platform for approximately four years.

Salesforce Platform is highly stable.

The scalability of the Salesforce Platform is good. It can scale up and down to our needs.

We have approximately 1,000 people using this solution in my organization and it is being used daily. Many people in different roles are using the solution, such as sales managers, sales representatives, and system engineers.

I have not used the support from Salesforce Platform.

I have not used another solution other than Salesforce Platform in this category.

When there is a need to update the solution I do it and it is simple. We have a team that did the implementation of the Salesforce Platform.

The Salesforce Platform has not gone down in the time we have used it, it is very stable. I would recommend this solution to others.

I rate Salesforce Platform a seven out of ten.

I use it for keeping track of my appointments in their calendar, and I use it to view opportunities for sales that my sales force puts in there for us. I am using its latest version.

I have used only two features. I use the calendar to keep track of my appointments, and I also use it to view the opportunities. You can put your clients' names in there along with their contacts and the opportunity for sales with them.

It works beautifully. I haven't had any errors.

When it switched to lightning, it threw me for a loop. When they changed the look and feel, I had a hard time finding things and doing what I used to do.

I have been using this solution for three years.

I didn't have any issues. Everything has been good.

I haven't tried to scale it. We have about a hundred users.

I have not used their tech support.

We did use something, but I don't remember what it was.

I didn't install it or configure it. Our company did that. I just used it.

I didn't buy it. I just use it.

I would advise making sure that you have a plan for how you're going to configure it so that you do things right the first time. We've changed the way we use it several times. We have improved our workflow in there over time. This was just because of the way we were first using it or the way we had configured it. There is nothing wrong with the product.

I would rate it an eight out of 10. As soon as I get used to the changed look and feel, it'll probably go back up to 10.

We're using Salesforce to manage sales opportunities and relationships with our final customers. Salesforce can also be used to create a plan of activities for each deal. Salesforce can conduct some sales, budget, and revenue forecasts, and we use that information to predict our budget for the next periods.

Salesforce's strongest feature is reporting especially. It's also a lot more usable than other platforms I've worked with. It has a great user experience, with the ability to filter and access information in real-time.

Salesforce's mobile app could be better. Also, it could integrate more seamlessly with Gmail.

We've been using Salesforce for three or four years now.

Salesforce is pretty stable.

Salesforce is pretty scalable. We don't have many users in Brazil, but we haven't seen any problem with performance so far. 

Technical support isn't something that you really need for day-to-day activities. We usually don't need that.

I have an internal team that works with Salesforce to set it up for our customers. And they have set up the solution for us as well. So I don't know how hard it was to set up. For us end-users, it was pretty easy, but I don't know for them. 

I rate Salesforce nine out of 10. 

We use this solution for the support of business sales and service processes.

It has allowed the company to focus on Business and not in Technology.

The most valuable features are quick customization, solid deployment processes, and excellent reliability.

The cost of data storage is an issue once the company grows. The last time I checked a Gigabyte of structured data (tables) cost 3000 usd per month.

Very stable.

With decent developers (governor-limits in Salesforce can be quite a challenge for newbies) Salesforce scales easily.

All problems solve within a reasonable timeframe. Best support comes from the community which is great.

Used Zoho CRM and also tested others. The flexibility and ecosystem for Salesforce is unmatched. 

The learning curve for the initial setup can be difficult if you don't have professional help. Once the basics are learned getting things done is mostly a problem of process.

In house

Less than a year

Carefully study the user licencing possibilites and make adequate choices based on real needs (must have vs nice-to-have).