Try our new research platform with insights from 80,000+ expert users
reviewer1375074 - PeerSpot reviewer
Chief Commercial Officer at a non-profit with 51-200 employees
Real User
Easy to use but the marketing automation needs to be simplified
Pros and Cons
  • "The most valuable feature is ease of use."
  • "The marketing automation needs improvement."

What is our primary use case?

The primary use case of this solution is for sales.

What is most valuable?

The most valuable feature is ease of use.

The interface makes it an easy solution to use.

What needs improvement?

The marketing automation needs improvement, as it should be easier to use.

For how long have I used the solution?

I have been using Salesforce for four years.

Buyer's Guide
Salesforce Platform
December 2024
Learn what your peers think about Salesforce Platform. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
831,071 professionals have used our research since 2012.

What do I think about the stability of the solution?

Salesforce App Cloud is stable and I have not experienced any issues.

What do I think about the scalability of the solution?

It's a scalable solution.

How are customer service and support?

I have not used technical support.

What other advice do I have?

I would rate this solution a six out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Lead at Aligned Automation
Real User
Very flexible, reasonably priced and scalable
Pros and Cons
  • "A very flexible solution."
  • "UI needs to be more intuitive and user friendly."

What is our primary use case?

We're using Salesforce to get some data for one of our clients - Excel filters. I'm a solution lead and we are customers of Salesforce.

What is most valuable?

Compared to other CRM applications, Salesforce is very good and you can set it up in the cloud. It's very flexible. 

What needs improvement?

The UI needs to be improved. As developers, we can manage it, but for end users it's not very attractive in the workshop. It needs to be more user friendly and more intuitive.

For how long have I used the solution?

I've been using this solution for two years. 

What do I think about the stability of the solution?

In terms of scalability, I think it's one of the best applications to come out recently.

What do I think about the scalability of the solution?

The solution is very easy to scale. 

How are customer service and technical support?

I think the response time could be improved. We generally wait 24-48 hours for a response, which is quite a long time. 

How was the initial setup?

The initial setup was relatively straightforward. Implementation was done in-house with assistance from Salesforce. Maintenance is really just the batching and updates. We have around 500 users in the company. 

What's my experience with pricing, setup cost, and licensing?

The pricing is okay and the cost varies depending on your requirements and number of users.

What other advice do I have?

I definitely recommend this product and rate it eight out of 10. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Salesforce Platform
December 2024
Learn what your peers think about Salesforce Platform. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
831,071 professionals have used our research since 2012.
Alexander Saravia - PeerSpot reviewer
Gerente at 1-800SAP
Real User
Robust, easy to develop with, and simple deployment
Pros and Cons
  • "The solution is very robust and easy to develop in."
  • "The solution is a bit expensive."

What is our primary use case?

Our company's main solutions that we provide are SAP centric. Currently, we are checking and testing this solution.

What is most valuable?

The solution is very robust and easy to develop in.

For how long have I used the solution?

We have been using the solution within the past 12 months.

What do I think about the stability of the solution?

It is a stable solution.

How was the initial setup?

The installation was easy.

What about the implementation team?

We had no problems with deployment.

What's my experience with pricing, setup cost, and licensing?

The solution is a bit expensive.

What other advice do I have?

I rate Salesforce Platform and eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1521243 - PeerSpot reviewer
Founder at a tech services company with 1-10 employees
Real User
Extensive, user-friendly, flexible, and stable
Pros and Cons
  • "It is a fairly useful and user-friendly tool for salespersons. It is very extensive and flexible. You can customize it for your needs, and you can use whatever you want. I like Salesforce."
  • "Getting reports in Salesforce is sometimes a little bit difficult. You need to do a lot of things to get detailed reports. This feature can be improved. Its price can also be improved. It is currently expensive."

What is most valuable?

It is a fairly useful and user-friendly tool for salespersons. It is very extensive and flexible. You can customize it for your needs, and you can use whatever you want. I like Salesforce.

What needs improvement?

Getting reports in Salesforce is sometimes a little bit difficult. You need to do a lot of things to get detailed reports. This feature can be improved. Its price can also be improved. It is currently expensive.

For how long have I used the solution?

I have been using this solution for eight years.

What do I think about the stability of the solution?

It is stable. I didn't experience any bugs or limitations with Salesforce.

How are customer service and technical support?

I have never contacted them. Our IT guys contact them.

How was the initial setup?

I don't do the setup, but I can say that it was user-friendly.

What about the implementation team?

It was done by our IT guys.

What's my experience with pricing, setup cost, and licensing?

It is expensive.

What other advice do I have?

I would recommend this platform to others. I would rate Salesforce Platform an eight out of ten. It needs better pricing and reporting.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Salesforce Platform Report and get advice and tips from experienced pros sharing their opinions.
Updated: December 2024
Buyer's Guide
Download our free Salesforce Platform Report and get advice and tips from experienced pros sharing their opinions.