UKG Reviews

Employees can go and look, and change their information.

Pending pay items and retro pay are helpful.

• More efficient on processing payroll

• Need more help with cleaning up earnings and deductions.
• Case response depends on case owner; should be a structured response time.

I have used it for four years.

We have encountered deployment issues, but I was not the one that implemented it.

We have not encountered any stability issues.

We have not encountered any scalability issues.

Customer service is 5/10, not the best. It is hit and miss; also have had to change AMs to get better response.

Technical support is 5/10, hit and miss. Sometimes, others know more.

We did previously used ADP.

I'm not familiar with the initial setup; bad implementation.

I'm not sure whether other options were evaluated before this product was chosen.

Customer service needs to be on the same page.

I love UltiPro. We have been a customer since 2004. At one point, we had nearly all of the modules, but our management made a decision to move to other solutions for Recruiting and Compensation Planning. This was primarily due to the availability of advanced features at that time. I'd love to have them take another look at UltiPro once those contracts come up for renewal in 2019.

We have improved efficiency in several areas. Employee self-service and workflow processing have been phenomenal improvements. We have also utilized event studio to automate notifications to interested parties. We are saving time, paper and money!

I am excited about the development of a job description component. I had asked about this several years ago!

Since 2004 (our company) and for me personally since 2006.

I missed the initial install, but subsequent modules were installed without incident.

None.

None.

10+!!! Ultimate's support team is by far the best I have ever worked with. Great people who are easy to build relationships with!

Same as above. They rock!

We used Dataease. I'm not sure what prompted the transition, but I'm glad it happened.

Wasn't there for it :(

I believe we used a consultant.

To lock into rates if possible by signing a contract. Your rates are definitely better than those of your competitors.

Yes - Lawson and PeopleSoft.

I find the easy-to-use administrator interface very valuable in training and orientation of new payroll associates. We have leveraged the Business Intelligence module highly and find it the best reporting solution available.

We have been able to automate away from paper forms and integrate the hiring and time management functions into our core electronic system.

I would like to see more standard integrations available with UltiPro in external vendors, and I would like the look and feel of UltiPro's time management to get a facelift.

Ultipro does not have preconfigured integrations with our external vendors for our health insurance, 401(k), or stock program to name a few. This requires us to build reports in their business intelligence module, manipulate the data to get it in the approved format, and manually import the date into a secure vendor site. As we use large providers for all of our interactions I am surprised UltiPro has not done work to standardize this as a service to its customers.

UltiPro’s time management system originally a separate system that they have incorporated into their core deck of products. As such it has a different look and feel that is not easy to get used to.

Also, the navigation and report writing functions require different logical steps that can be confusing to new users. I would like to see them incorporate the UTM function into their core system more.

I have used it for 5+ years.

We have not encountered any deployment issues.

We have not encountered any stability issues.

We have not encountered any scalability issues.

I rate the level of customer service moderate to high. The core customer service is good; however, the tax relations department can be difficult to get in contact with.

I rate the level of technical support as high.

We previously used ADP and we switched for pricing and stability issues.

The initial setup was straightforward.

A vendor team and in-house combination implemented it, and the vendor team was great to work with.

We are a relatively new user so we are still learning the product. I have found the compensation management module to be very valuable and time saving. It eliminates a great deal of manual work and helps us stay within our budget. In addition, it helps as we integrate our pay ranges into the tool and provides guidance on how to administer based on range position and performance scores.

A great deal of manual work has been eliminated and it gives us more time to review data vs. enter it.

Our biggest concern was the implementation. Having no person on site to help us through integration was a big negative. The online training, though very nice, is very hard to follow and retain because the trainers assume you know how the system works. For me, the training became an exercise of the trainers telling us to click here and click there, and I did not retain a thing. I need more personal one-on-one time to configure the system to our needs and have a better understanding of how to work the system by the time we launched. I felt behind the 8 ball after implementation.

I have used it for three months.

See the comments related to room for improvement. We did encounter deployment issues... The lack of a person on site was a huge negative. A bit more hand-holding for the $80,000 implementation fee would have been of much more value to me.

We have not yet encountered any stability issues.

We have not yet encountered any scalability issues... too soon to tell.

Customer service is 4/10. We have already asked for a new account manager after only three months.

Our old system was way too limited for what we needed. It was a solution for 100 employees or less and we outgrew it years ago.

Initial setup was not complex, but it was more difficult than it needed to be due to not having more of a personal touch.

An in-house team implemented it.

It is too soon to tell about ROI.

Before choosing we also evaluated SyncHR and ADP.

We primarily use the solution for payroll, HR, recruiting, and onboarding. 

The solution has improved our organization by helping us cut hours and lessen our labor force. It saved us probably over $100,000 in just the last couple of years. 

The solution has been working really well with the company for a while. Overall, the entire solution is helpful for our purposes.

It's so easy to use and the reporting is very nice as well. 

The integrations between different parts of the system are perfect. They're easy to work with. For example, the master file records and payroll integrate well with GL, the onboarding, the recruiting modules. etc. They all talk to each other and work with each other very well and that's very important for us. This is the opposite of, for example, ADP, where they're a little bit separate and the have separate maintenance. However, basically, it's a one-stop shop.

The biggest advantage is it saves us a lot of money because it's so easy to use and it streamlines protocol for us.

There are some improvements needed as it's still a growing technology. Improvements with regard to some of its functionality need to be extended out a little bit further.

The solution could use better reporting with standard reports. We use the Cognos platform in BI for a lot of our reporting. However, they need to have more robust standard reporting available to their user base.

We've been using the solution for seven years now.

It's stable. However, the solution is still young and growing. The functions need to be extended further to make it even better.

The scalability is very relational to specific use cases. Our company, for example, is growing. The solution, so far, is able to expand with us and offer us what we need. That said, it's hard in our business to determine the answer with regard to scalability, due to the fact that there are so many different factors that could affect scalability and its usefulness as well. 

The initial setup was not straightforward. It was complex. However, it went well. We had the right people on it.

We used one of our consultants. They assisted us with the initial implementation and made sure it went smoothly for us. They were great.

We're simply customers. We're not resellers of the solution, and we don't have a partnership with the company. 

We take a client who's moving off of ADP, for example, on to UltiPro, and we act as a liaison. We get very in-depth and build a relationship with their project manager, their systems consultant, technical consultant, time and attendance, etc. 

We're very involved with the solution and have a lot of contacts at the company. We just don't have a pure partner profile with them. They know who we are, they know what we do, however, I'm not willing to sign up to be a partner with them due to the fact that a lot of our jobs and a lot of our opportunities come from other UltiPro partners who have gone in and failed at proper implementations. In those cases, we go in and fix things. I'm not interested in becoming a partner. They've been begging me for five years now and I'm not going to do it.

Our people are very advanced and I don't have any of them certified on the solution. And yet, we can run circles around other certified users. The certification process is nothing but a moneymaker for Ultimate, in my opinion.

I'm not sure which version of the solution we're currently using. We do have an agreement with them to where it's always at its most current version status. Therefore, it should be whatever the latest version is.

I'd rate the solution eight out of ten.

Payroll would be the primary function.  However, having the HR and T&L module integrated with the payroll system makes my overall job easier. 

One system for all modules makes is easier to administer employee data. The new hire onboarding makes it quick and easy to assign required forms and to see that the forms are completed.

Payroll, P&L, and HR modules. One system for all modules makes is easier to administer employee data. Reports can be customized and downloaded to multiple formats.

The self service benefit enrollment tool could be more user friendly.  Employees that are not computer savvy tend to have more difficulty and require help from the administrator. 

No issues.

No issues.

10 out of 10.

No.

It was straightforward. The type of data requested was not unusual or difficult to gather.

With HR systems, you get what you pay for. Cookie cutter systems have little customization and will typically cost less. However, they have limitations to what the system can do. SuiteHR is not a cookie cutter system and is customized to a business's needs. The pricing is inline with other similar systems.

Yes. Bamboo and ADP.

The system is highly customized.

• The solution is extremely configurable.
• The reporting functionality is fantastic.
• It offers a full suite of integrated HRIS.

The most dramatic impact that I have seen, especially for smaller firms, is a direct, appropriate impact to improve segregation of duties, best practices, and well-defined security roles. This is above and beyond meeting the expectation of consistent, accurate payrolls and reporting.

Like most SaaS providers today, the improvement potential lies in the service offering rather than the product. Prompt, knowledgeable, SME service is a must-have to support product champions. I personally preferred the tiered service solution they had five years ago to the current solution where first level support relays information back and forth between the client and the SME. When the translation is conducted by non-SME support, much is “lost in translation” and this can be very costly, because it is extremely time-consuming and often results in miscommunication.

In total, both in consulting and employee functions, eight years.

As with any implementation, do your homework and be prepared. The implementation team will be ready to advance your solution to production promptly. Engage all appropriate internal teams well in advance of the start of implementation.

Not at all. Ultipro is a steadfast, reliable solution.

Not at all. The product is quite flexible and user-friendly.

Technical support, at the level of true technical SMEs, is fantastic. In my experience, this level of support is very knowledgeable and provides solid solutions.

I have experience implementing Ultipro from a number of different solutions. Ultipro is far and away the leader in SaaS products, especially when a $1M solution is not appropriate. It offers a fully configurable, flexible, integrated solution, with a volume-driven cost point.

Ultipro’s implementation team is flexible and result-driven. They are adaptive to the needs of the client, and offer complex solutions as needed to achieve a successful implementation.

Ultipro is not an altogether frugal solution. However, it does deliver. Additionally, it offers volume-driven flexibility in cost.

I have evaluated many options along with Ultipro, including Workday, ADP, Paycom, PeopleSoft, and Oracle.

Ultipro is the Cadillac SaaS solution, especially when a costly $1M solution is not appropriate.

Time and attendance are the most valuable features.

It went from being a manual operation to an electronic one.

The submit button sometimes does not work and the timesheet stays in the "In Progress" mode. This means the employee has to be told that their timesheet was not submitted and they need to resubmit.

I have used it since 2005.

We did encounter deployment issues, but the UltiPeeps helped us.

We sometimes encounter stability issues.

We have encountered scalability issues, and IT has had to get involved to help with our settings.

Customer service is very good.

Technical support is very good.

We previously used ADP. We switched because they forgot about client service.

Initial setup was complex and we were frustrated because it was so different than the environment from where we came.

A vendor team implemented it; they were very good.

The ROI is priceless.

Pricing and licensing is reasonable.

Before choosing this product, we also evaluated Ceredian.

We are contacted on a regular basis by other vendors and we always tell them that we are totally satisfied with our current solution. I cannot say anything that would be a better recommendation than this!!