UKG Reviews

• BI

• Event reporting

• Recruiting
• UTM

I have used it for five years.

We have not encountered any deployment issues.

We have encountered stability issues.

We have not encountered any scalability issues.

Customer service is poor.

Technical support is poor.

I previously used Lawson. I switched because I changed companies.

Initial setup was complex; not enough consulting on best practices.

An in-house team implemented it.

• Cost per license

Before choosing this product, we also evaluated Kronos and ADP.

Core and payroll are the most valuable features.

We can print reports.

• UTM

I have used it for 2.5 years.

We have encountered deployment issues; implementation was not a great experience.

We encountered stability issues with UTM; still is not working properly.

We have not encountered any scalability issues.

Everyone is very polite and courteous. At times, we do not get items resolved for months. Rapid response is not rapid. We have been on hold at times for one hour.

Technical support is great; not many issues with technical support other than UTM.

We previously used ADP. We moved to have one single sign-on and ease use of product for users.

Initial setup was complex. Too many times, you need to recheck items; sent information over and had to redo the same spreadsheets.

An in-house team implemented it.

I'm not sure about ROI.

Ultimate is a great product but I advise hiring a third-party vendor to assist.

Before choosing this product, we also evaluated Ceridian.

Ultimate is a great product if we can get everything to work.

The most valuable element is the benefits feature.

The improvement to our organization is less paper.

They need to be able to duplicate current benefits for each year!!!

We have been using this solution for two years.

There was poor implementation support form Ultimate.

We have stability issues on occasion.

I did not encounter any issues with scalability.

Customer service is awful.

Technical support is awful. I had to purchase consulting services for the most basic support.

We did not have a previous solution.

I was not there for the setup. However, according to legend, a payroll administrator was accountable for the implementation. I am still digging out.

We implemented the solution in-house, with no expertise.

Keep a budget for consulting and training because of the poor quality of support from Ultimate.

We did not evaluate other options.

Fix your customer support. Offer other training options. A twelve-year old might like YouTube videos, but it is not effective for everyone.

It is valuable to have the employee information starting with them applying for a position prior to hire. It is easy to set up a new hire since all the info is there. It is also great that employees can edit their information and their performance reviews are all in one system.

We haven't had performance integrated with our last software company. So, this feature has improved the performance management process.

I think customer support needs improved. Some of my cases are not touched for several days.

I have used it for three years.

Customer service is fair.

There have been times that I created a case, a few days go by and I hear nothing. So, I add a note to the case asking if anyone was working on my issue. Then a few more days go by and I still do not hear anything (my case is still logged as new case). I add another comment. Still nothing. Then I follow up again with another note. There have been times that it took almost 2 weeks before someone opened my case to look at it.

Technical support is good.

We previously used a different solution. We switched because upper management wanted a different system.

Initial setup was very complex.

A vendor team implemented it.