UKG Reviews

• Self service (both employees and managers)
• Recruiting & onboarding
• Benefits administration

It has helped us to streamline our processes and eliminate administrative tasks.

Advanced benefits administration should include more-complex benefit setups (ex: items dependent on something else).

I have used it for four years between two different companies.

We have not encountered any deployment issues.

We have not encountered any stability issues.

We have not encountered any scalability issues.

Customer service is very good.

Technical support is excellent.

We switched to UltiPro for more functionality and financial reasons.

Initial setup was very straightforward. Our consultants were knowledgeable and easy to work with.

I rate the vendor team that implemented it very high.

It has the best pricing ever. You get so much for your money.

I have looked at other systems in the past. I have used other systems in the past. I would always continue to go back to using Ultipro.

Ultimate Software makes a great product. And it is always changing for the better!

Payroll processing is very solid. Ultimate handles all tax updates for Federal, State, and Local changes. Gross to net is very straightforward and can be set up in logical steps.

All aspects of the employee lifecycle can be handled within the Ultipro system: Recruiting/onboarding, employment validation, payroll processing, performance plans and reviews, and salary planning. The product was staged to simplify a lot of our separate processes and provide a tool to align our various companies policies.

Benefit administration is probably the weakest part of the system. Open enrollment is not very flexible for different plan designs, nor is the life events process for new hires or qualifying life events.

Since October 2013, I have run all annual W2 information from Ultipro and run open enrollment via the OE product for 2018.

No issues with stability.

No issues.

Ultimate has grown very fast in a very short period of time. They are struggling with keeping up on their support structure, service requests, and help ticket issues.

Our old system was Total HR, which we owned. It was not scalable, and not very compliant because of the flexibility to do whatever you wanted in the data or system. It resided on an obsolete platform, which was not easily secured or could be accessed remotely.

Initial setup was very dependent on what system you were coming from, your previous structure/setup and the expert level of consultants that were used. Our setup was complex as we had to rethink all of the company structure, accounting setup, and process steps. We did hit our go-live date with no check errors from day one.

Ultipro is SaaS and a PEPM fee schedule for the parts of the program that you want to use. Negotiation is the key to getting a good pricing based on what you want to use.

Yes, we did a full RFI and RFP process for Workday, ADP, and PeopleSoft.

Choose your consultants wisely. Pre-plan what you want your organization to look like for HR reporting, as well as financial reporting.

Customization and platform configuration options - great to be able to customize it all to your specific needs and population.

3 months

Yes, our implementation was very fast. There were times we didn't have all of the required information to set up our system correctly which then caused re-work. Security was difficult in that it was all from scratch - no real templates, starting points, best practices. So definitely a learning curve. Integrations are not yet complete so had a lot of issues getting those up and running (still). 

Not to my knowledge.

Not to my knowledge.

Customer Service has overall been pretty good - everyone is pretty friendly.

Yes, we used Workday. 

Pretty complex, in my opinion - very different from other implementations I've gone through. Filling out the ACT form ourselves but really knowing how it all fit together in the end was a challenge.

Sability

ADP and Ceridian.

Good solution - still working out the kinks but confident we will get where we need to be!

I really like the robustness of the Payroll Gateway.  Paying employees quickly and correctly has never been so easy!

The onboarding tool has really cut down on the amount of duplicate entry our team was struggling with prior to implementation.

UTM and core connectivity: this should be way more straightforward!

About 3 months.

Yes, 2016 benefit enrollments were loaded for 2017.  The fix took hours.

No.

No.

Right now, 7, but hoping to reach 10 in the near future!

ADP; their payroll team was not knowledgeable enough!

We implemented in-house.

We did: Ascentis, Workday, Paylocity, Payscale, Coastal Payroll.

UTA assists our plants with keeping time and making sure our employees get paid timely and accurately. With competition out there for our employees, this is of high importance so we retain them and they don't talk Unions.

With the time and attendance report our supervisors can easily see who is in the building and who is not. This can be dumped into excel for easy tracking.

We would love to see more mobile options. But, it sounds like this is coming within the next 6 months.

Our company went live a year ago...but I just started with them in January.

Our deployment had a lot of issues...but with my few months at the company, I am finding these are self inflicted. They didn't have an HRIS specialist and so every plant kinda picked and chose how they wanted the system to look. Making it a mess and full of junk. We are working on standardizing now and this will improve how the system performs for us.

Not that I know of.

Not that I know of

The customer service is amazing. I came from a system that was difficult to get ahold of people and difficult to get answers. I've only been working with Ulti for 2 months and everyone has been so helpful and patient as I am learning the system.

10 - Very attentive

I came from Workday....I changed because I changed companies.

I wasn't a part of the initial set up.

We used Sability

I have found UTM and the Payroll Gateway to be fairly easy to use. The BI reports are very easy to use and valuable.

One improvement is having everything in one application versus having to log in to multiple applications.

I would like to see a faster time frame to resolve issues.

We started with Ultimate in January, 2017.

I did not encounter any issues with deployment.

I did not encounter any issues with stability.

I did not encounter any issues with scalability.

Customer service is good once you are actually able to speak with someone.

Technical support is good.

There was no previous solution.

The setup was somewhat complex. There seemed to have been a few bumps in the road to get things set up in the correct way.

We implemented the solution through a vendor team and their expertise was very good.

• Payroll

It is a working program.

• Easier reporting

I have used it for two weeks.

We did encounter some deployment issues.

We did not encounter any stability issues.

We did not encounter any scalability issues.

Customer service is 10/10.

Technical support is 10/10.

We did not previously use a different solution.

I did not participate in the setup.

A vendor team implemented it. I rate their level of expertise 8/10.

Before choosing this product, we did evaluate other options.

It was a very enlightening and productive experience.

• Mobile

We are just starting with the implementation.

Time and attendance are areas with room for improvement.

It is brand new; looking forward to go live date in July.

We have not yet encountered any deployment issues.

We have not yet encountered any stability issues.

We have not yet encountered any scalability issues.

Customer service is 10 plus.

The previous system was not suitable for our needs.

Initial setup is straightforward.

I rate the implementation team 8/10.

We are still quantifying ROI.

Pricing and licensing met the needs of the company.

Before choosing this product, we evaluated other options.