UKG Reviews

Reports, payroll, benefits, onboarding.

Onboarding goes very smoothly.

Need better assistance with the BI reporting. It would be great to get notifications on sessions and classes to better equip users on how to navigate the system and get the report that they need.

Two years.

No.

No.

No.

Good.

OK.

Yes. Paychex.

Straightforward.

Vendor team.

Good.

No.

Continue to bring lots of training to new users.

• BI

It has improved our reporting information. It has given us the ability to provide rapid information to our managers.

Recruiting and interfacing the information to payroll are areas with room for improvement.

I have used it for 10 years.

We have not encountered any deployment issues. The team we had were awesome.

We have not encountered any stability issues that I am aware off.

We have not encountered any scalability issues.

Customer service is great!

Most of the time technical support responds rapidly.

We did not previously use a different solution.

Initial setup was complex, but it was mostly because of our company's rules.

An in-house team implemented it.

• BI reporting
• Data integration

Streamlining of processes, and reporting is a huge improvement over the previous provider.

Customer service could be more responsive at times and the implementation team could have explained some items better. Now that we are on the system, we have found some of our setup should have been done differently. 

I have used it for six months.

We have encountered deployment issues; there were some tax entities that were not set up, even though they were in the activation kit. 

Only once during a payroll processing day did we have problems with stability; was unable to calculate for over half a day.

We have not encountered any scalability issues.

Depending on who you get on the phone, customer service is either fantastic or non-existent. 

The previous provider was not able to handle the growth of the organization.

Initial setup was complex; multiple FEINs and also rules for different companies; also, multiple changes to earnings/deduction codes from the previous provider and changes to pay cycles.

• BI
• Platform configuration

• Gives us data to analyze
• Flexibility for our needs

LMS integration in Career Development needs to improve.

I have used it for seven years.

We have encountered deployment issues. The setup was not with best practices and we lacked the macro knowledge to know what would have been optimal.

We have encountered minimal stability issues.

We have not encountered any scalability issues.

The level of customer service is high; professional, friendly, and efficient.

Technical support is good; getting the right person sometimes is an issue.

We previously used an ADP solution that was not web based. Portal and recruitment were our reasons for switching.

Initial setup was complex due to our multitude of locations, service types and union. There have been dramatic changes in how implementation is now done.

Initial setup of recruitment and onboarding were straightforward and flawless.

An Ultipro team implemented it.

Onboarding was done by a vendor and their expertise was excellent.

• Improvement of processes
• Reduction in man hours to complete tasks
• Employee engagement

BI is great and licensing meets our needs; as a non-profit, the pricing is steep and constantly needs to be defended.

Before choosing this product, we also evaluated ICIMS and ADP.

Ultimate is quite innovative and in recent years; seem to be looking for products that are far beyond CORE.

• BI reporting

• Immediate data and reporting
• Reliable (based on parameters given)

• On boarding

I have used it for a few months.

We did not encounter any deployment issues.

We did not encounter any stability issues.

We did encounter scalability issues; some information doesn't transfer to payroll core.

Customer service is 9/10.

Technical support is 9/10.

We did not previously use a different solution.

I do not know whether initial setup was straightforward or complex.

A vendor team implemented it; their level of expertise was very good.

I do not know about ROI.

I do not know about pricing and licensing.

Before choosing this product, other options were evaluated, but I don't know which ones. (I wasn't on the selection team.)

• Payroll module

One of the main areas with room for improvement are benefits. We have found it to be very lacking. Also, the way the system uses effective dating and the communication between core and UTM are areas with room for improvement.

I have used it since Oct 2016.

YES, we have encountered deployment issues. We are actually still having issues since activation five months ago. We have had to reconfigure many aspects of our configuration since our consultant didn't set us up correctly. Our carrier connections are also not complete.

We have not encountered any stability issues.

We have not encountered any scalability issues.

Customer service is poor; unless we are being the squeaky wheel, we haven't gotten the best service.

Tech support has been good.

We previously used ADP Workforce Now.

Initial setup was complex in the way we manually imported all our data and were reevaluating our processes.

A vendor team implemented it; they were poor.

Before choosing this product, we evaluated other options.

UTA assists our plants with keeping time and making sure our employees get paid timely and accurately. With competition out there for our employees, this is of high importance so we retain them and they don't talk Unions.

With the time and attendance report our supervisors can easily see who is in the building and who is not. This can be dumped into excel for easy tracking.

We would love to see more mobile options. But, it sounds like this is coming within the next 6 months.

Our company went live a year ago...but I just started with them in January.

Our deployment had a lot of issues...but with my few months at the company, I am finding these are self inflicted. They didn't have an HRIS specialist and so every plant kinda picked and chose how they wanted the system to look. Making it a mess and full of junk. We are working on standardizing now and this will improve how the system performs for us.

Not that I know of.

Not that I know of

The customer service is amazing. I came from a system that was difficult to get ahold of people and difficult to get answers. I've only been working with Ulti for 2 months and everyone has been so helpful and patient as I am learning the system.

10 - Very attentive

I came from Workday....I changed because I changed companies.

I wasn't a part of the initial set up.

We used Sability

• Mobile

We are just starting with the implementation.

Time and attendance are areas with room for improvement.

It is brand new; looking forward to go live date in July.

We have not yet encountered any deployment issues.

We have not yet encountered any stability issues.

We have not yet encountered any scalability issues.

Customer service is 10 plus.

The previous system was not suitable for our needs.

Initial setup is straightforward.

I rate the implementation team 8/10.

We are still quantifying ROI.

Pricing and licensing met the needs of the company.

Before choosing this product, we evaluated other options.