UKG Reviews

• Recruitment
• Benefits admin
• Compensation management
• Payroll
• Workflows

Workflows help move the approval process.

Benefits admin:

• Would like to see a benefits history page of begin and end dates per employee
• Would like benefit elections to drive the deductions

I have used it for 2.5 yrs.

I did not deploy it.

So far, we have not encountered any stability issues.

We have encountered scalability issues.

Customer service is good to very good. Sometimes, the wrong information is given for fixing issues; need more specific expertise in areas. The account manager does not know everything.

Technical support is good.

At this employer, we did not previously use a different solution.

I think they had difficulty with best practice soutions.

An in-house team implemented it.

I believe it was well worth it based on the former HRIS.

Pricing and licensing seems to be reasonable.

I do not know whether they evaluated other options.

Wage attachments services are very complete.

We were able to process more attachments electronic instead of sending checks.

Only issues is slow response time when checks have needed to be voided or reissued for payees.

Two and a half years.

No.

No.

No.

Customer service has been good.

Excellent.

Yes, reason for switching was customer service.

Very straightforward.

In house.

Yes, Workday and Ceridian.

Recruitment.

Improved ability and efficiencies as well as ability to identify, hire, onboard.

Servicing of products. Affirmative Action/EEO.

4 years.

I was secondary in implementation.

Not very many.

No.

Average.

Good.

We did not.

Fairly straightforward though some details were not identified.

Vendor team. Good.

We've definitely realized ROI on the module.

Package.

Identify areas of improvement for those who are considered Federal Government contractors and their needs (these are any and would include all banks as well).

The entire product has been completely wonderful to work with. It truly offers a complete employee lifecycle process that is adjustable to any of our business needs.

We have been able to have more data at manager and leaderships fingertips. Knowledge is power!

The performance module would be ideally updated next since it has not had the full review like the others have.

My company has been on the product since 2011 and I have been using the product since 2011.

Nothing of major note.

At times, but nothing that is worth noting. Uptime is great!

None.

Superior to others, best/top in class. I feel that I am valued and want to be partnered with at all times.

Awesome!

Oracle, move was because of the complexity of the solution. Needed to have too many DBAs on staff to support the product.

Straightforward.

Through Ultimate.

Happy Client and Employees.

ADP

Ceridian

Integration between payroll, recruitment, onboarding, benefits, talent management, etc.

Prior to implementing Ultipro we had four different systems that had employee data. Benefit enrollments were done manually. Having an integrated HRIS system has saved time and increased efficiency.

Since 2015.

Some implementations take longer than others.

No.

No.

At times it takes days to get a return call.

At times it take days to get a return call.

Yes. Needed one system that was integrated.

Some were complex others were not.

It's worth it.

Yes, don't recall the other vendor names.

Reports, payroll, benefits, onboarding.

Onboarding goes very smoothly.

Need better assistance with the BI reporting. It would be great to get notifications on sessions and classes to better equip users on how to navigate the system and get the report that they need.

Two years.

No.

No.

No.

Good.

OK.

Yes. Paychex.

Straightforward.

Vendor team.

Good.

No.

Continue to bring lots of training to new users.

• BI

It has improved our reporting information. It has given us the ability to provide rapid information to our managers.

Recruiting and interfacing the information to payroll are areas with room for improvement.

I have used it for 10 years.

We have not encountered any deployment issues. The team we had were awesome.

We have not encountered any stability issues that I am aware off.

We have not encountered any scalability issues.

Customer service is great!

Most of the time technical support responds rapidly.

We did not previously use a different solution.

Initial setup was complex, but it was mostly because of our company's rules.

An in-house team implemented it.

• BI reporting
• Data integration

Streamlining of processes, and reporting is a huge improvement over the previous provider.

Customer service could be more responsive at times and the implementation team could have explained some items better. Now that we are on the system, we have found some of our setup should have been done differently. 

I have used it for six months.

We have encountered deployment issues; there were some tax entities that were not set up, even though they were in the activation kit. 

Only once during a payroll processing day did we have problems with stability; was unable to calculate for over half a day.

We have not encountered any scalability issues.

Depending on who you get on the phone, customer service is either fantastic or non-existent. 

The previous provider was not able to handle the growth of the organization.

Initial setup was complex; multiple FEINs and also rules for different companies; also, multiple changes to earnings/deduction codes from the previous provider and changes to pay cycles.