- Mobile
Payroll Administrator at a healthcare company with 1,001-5,000 employees
We have not yet encountered any stability or scalability issues.
What is most valuable?
How has it helped my organization?
We are just starting with the implementation.
What needs improvement?
Time and attendance are areas with room for improvement.
For how long have I used the solution?
It is brand new; looking forward to go live date in July.
Buyer's Guide
UKG
March 2025

Learn what your peers think about UKG. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
845,712 professionals have used our research since 2012.
What was my experience with deployment of the solution?
We have not yet encountered any deployment issues.
What do I think about the stability of the solution?
We have not yet encountered any stability issues.
What do I think about the scalability of the solution?
We have not yet encountered any scalability issues.
How are customer service and support?
Customer service is 10 plus.
Which solution did I use previously and why did I switch?
The previous system was not suitable for our needs.
How was the initial setup?
Initial setup is straightforward.
What about the implementation team?
I rate the implementation team 8/10.
What was our ROI?
We are still quantifying ROI.
What's my experience with pricing, setup cost, and licensing?
Pricing and licensing met the needs of the company.
Which other solutions did I evaluate?
Before choosing this product, we evaluated other options.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Assistant Director, Compensation & Benefits at a recruiting/HR firm
The recruitment and compensation management features are valuable.
What is most valuable?
- Recruitment
- Benefits admin
- Compensation management
- Payroll
- Workflows
How has it helped my organization?
Workflows help move the approval process.
What needs improvement?
Benefits admin:
- Would like to see a benefits history page of begin and end dates per employee
- Would like benefit elections to drive the deductions
For how long have I used the solution?
I have used it for 2.5 yrs.
What was my experience with deployment of the solution?
I did not deploy it.
What do I think about the stability of the solution?
So far, we have not encountered any stability issues.
What do I think about the scalability of the solution?
We have encountered scalability issues.
How are customer service and technical support?
Customer Service:
Customer service is good to very good. Sometimes, the wrong information is given for fixing issues; need more specific expertise in areas. The account manager does not know everything.
Technical Support:Technical support is good.
Which solution did I use previously and why did I switch?
At this employer, we did not previously use a different solution.
How was the initial setup?
I think they had difficulty with best practice soutions.
What about the implementation team?
An in-house team implemented it.
What was our ROI?
I believe it was well worth it based on the former HRIS.
What's my experience with pricing, setup cost, and licensing?
Pricing and licensing seems to be reasonable.
Which other solutions did I evaluate?
I do not know whether they evaluated other options.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
UKG
March 2025

Learn what your peers think about UKG. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
845,712 professionals have used our research since 2012.
Senior Director at a comms service provider with 1,001-5,000 employees
We were able to process more attachments electronic instead of sending checks.
What is most valuable?
Wage attachments services are very complete.
How has it helped my organization?
We were able to process more attachments electronic instead of sending checks.
What needs improvement?
Only issues is slow response time when checks have needed to be voided or reissued for payees.
For how long have I used the solution?
Two and a half years.
What was my experience with deployment of the solution?
No.
What do I think about the stability of the solution?
No.
What do I think about the scalability of the solution?
No.
How are customer service and technical support?
Customer Service:
Customer service has been good.
Technical Support:Excellent.
Which solution did I use previously and why did I switch?
Yes, reason for switching was customer service.
How was the initial setup?
Very straightforward.
What about the implementation team?
In house.
Which other solutions did I evaluate?
Yes, Workday and Ceridian.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Executive Vice President and Head of Human Resources at a financial services firm
Improved ability and efficiencies as well as ability to identify, hire, onboard.
What is most valuable?
Recruitment.
How has it helped my organization?
Improved ability and efficiencies as well as ability to identify, hire, onboard.
What needs improvement?
Servicing of products. Affirmative Action/EEO.
For how long have I used the solution?
4 years.
What was my experience with deployment of the solution?
I was secondary in implementation.
What do I think about the stability of the solution?
Not very many.
What do I think about the scalability of the solution?
No.
How are customer service and technical support?
Customer Service:
Average.
Technical Support:Good.
Which solution did I use previously and why did I switch?
We did not.
How was the initial setup?
Fairly straightforward though some details were not identified.
What about the implementation team?
Vendor team. Good.
What was our ROI?
We've definitely realized ROI on the module.
What's my experience with pricing, setup cost, and licensing?
Package.
What other advice do I have?
Identify areas of improvement for those who are considered Federal Government contractors and their needs (these are any and would include all banks as well).
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Sr. Manager, HRIS Implementations (Practice Lead) at a financial services firm with 501-1,000 employees
We have been able to have more data at manager and leaderships fingertips.
What is most valuable?
The entire product has been completely wonderful to work with. It truly offers a complete employee lifecycle process that is adjustable to any of our business needs.
How has it helped my organization?
We have been able to have more data at manager and leaderships fingertips. Knowledge is power!
What needs improvement?
The performance module would be ideally updated next since it has not had the full review like the others have.
For how long have I used the solution?
My company has been on the product since 2011 and I have been using the product since 2011.
What was my experience with deployment of the solution?
Nothing of major note.
What do I think about the stability of the solution?
At times, but nothing that is worth noting. Uptime is great!
What do I think about the scalability of the solution?
None.
How are customer service and technical support?
Customer Service:
Superior to others, best/top in class. I feel that I am valued and want to be partnered with at all times.
Technical Support:Awesome!
Which solution did I use previously and why did I switch?
Oracle, move was because of the complexity of the solution. Needed to have too many DBAs on staff to support the product.
How was the initial setup?
Straightforward.
What about the implementation team?
Through Ultimate.
What was our ROI?
Happy Client and Employees.
Which other solutions did I evaluate?
ADP
Ceridian
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Human Resources Manager at a healthcare company with 501-1,000 employees
Provides us with an integrated solution.
What is most valuable?
Integration between payroll, recruitment, onboarding, benefits, talent management, etc.
How has it helped my organization?
Prior to implementing Ultipro we had four different systems that had employee data. Benefit enrollments were done manually. Having an integrated HRIS system has saved time and increased efficiency.
For how long have I used the solution?
Since 2015.
What was my experience with deployment of the solution?
Some implementations take longer than others.
What do I think about the stability of the solution?
No.
What do I think about the scalability of the solution?
No.
How are customer service and technical support?
Customer Service:
At times it takes days to get a return call.
Technical Support:At times it take days to get a return call.
Which solution did I use previously and why did I switch?
Yes. Needed one system that was integrated.
How was the initial setup?
Some were complex others were not.
What's my experience with pricing, setup cost, and licensing?
It's worth it.
Which other solutions did I evaluate?
Yes, don't recall the other vendor names.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Director of Human Resources at BNBuilders at a construction company with 501-1,000 employees
Onboarding goes smoothly. It would be great to get notifications on sessions and classes to better equip users on how to navigate the system and get the report that they need.
What is most valuable?
Reports, payroll, benefits, onboarding.
How has it helped my organization?
Onboarding goes very smoothly.
What needs improvement?
Need better assistance with the BI reporting. It would be great to get notifications on sessions and classes to better equip users on how to navigate the system and get the report that they need.
For how long have I used the solution?
Two years.
What was my experience with deployment of the solution?
No.
What do I think about the stability of the solution?
No.
What do I think about the scalability of the solution?
No.
How are customer service and technical support?
Customer Service:
Good.
Technical Support:OK.
Which solution did I use previously and why did I switch?
Yes. Paychex.
How was the initial setup?
Straightforward.
What about the implementation team?
Vendor team.
What's my experience with pricing, setup cost, and licensing?
Good.
Which other solutions did I evaluate?
No.
What other advice do I have?
Continue to bring lots of training to new users.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Human Resource Assistant Manager at a non-tech company
The BI is the most valuable feature.
What is most valuable?
- BI
How has it helped my organization?
It has improved our reporting information. It has given us the ability to provide rapid information to our managers.
What needs improvement?
Recruiting and interfacing the information to payroll are areas with room for improvement.
For how long have I used the solution?
I have used it for 10 years.
What was my experience with deployment of the solution?
We have not encountered any deployment issues. The team we had were awesome.
What do I think about the stability of the solution?
We have not encountered any stability issues that I am aware off.
What do I think about the scalability of the solution?
We have not encountered any scalability issues.
How are customer service and technical support?
Customer Service:
Customer service is great!
Technical Support:Most of the time technical support responds rapidly.
Which solution did I use previously and why did I switch?
We did not previously use a different solution.
How was the initial setup?
Initial setup was complex, but it was mostly because of our company's rules.
What about the implementation team?
An in-house team implemented it.
Disclosure: I am a real user, and this review is based on my own experience and opinions.

Buyer's Guide
Download our free UKG Report and get advice and tips from experienced pros
sharing their opinions.
Updated: March 2025
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Hi Lisa, welcome to the family! We're thrilled to hear you are enjoying your customer service experience. Have a great day.
Thank you,
Micole Kaye, Ultimate Software