UKG Reviews

• Reporting 
• Payroll processing

We are able to report on all HR data with ease. Training is streamlined and data gathering is made easy.

Additional customer support reps are needed.

11 years.

There are always issues when implementing a new solution, but nothing out of the ordinary.

No issues.

No issues.

Customer Service:

Customer service is okay. In some areas, they really excel, and in others, they have room for improvement. They have grown quickly and may need a few more reps to keep up with the high volume.

Technical Support:

The first level of tech support is very out-of-the-box, but once you are past that level, they are very knowledgeable.

Yes, we used Ceridian. Ultimate provided more user-friendly processes and reporting.

No initial setup is straightforward, when moving from one system to another. There is a lot of mapping and back and forth around ensuring what you are doing makes sense.

In-house.

Not applicable.

Know what you want and ask for it.

Yes, but it was long ago and I can't recall.

• Self-service

It has helped with data entry and errors.

I would like to see better platform config and benefits admin.

I have used it for three years.

We encountered deployment issues with security.

We did not encounter any stability issues.

We did not encounter any scalability issues.

Customer service is very good.

Technical support is very good.

We did not previously use a different solution.

Initial setup was complex.

An in-house team implemented it.

Before choosing this product, we did not evaluate other options.

We are a new customer, still implementing. The implementing staff has been very friendly.

I am looking forward to the new workflows.

More explanations on the required spreadsheets for implementation; explanation of each field in the spreadsheet.

We are still in the implementation stages.  There are several spreadsheets that we use to upload info into ACT.  When we are having our info calls, they touch base on each of the columns and give examples of what that column represents or what you are looking for in this column.  But, when we go to enter this info in, it become a foreign language and we are left feeling frustrated.  We have to skip those columns and ask again what they are for.   It would be nice if when we go to fill out these fields that we could hover over the column header and read a description what you are wanting in that column.    Also, if 85% of your clients come from ADP, why not have a more customized spreadsheet for ADP rather than a generic spreadsheet?   We were discussing Data conversion and some of the columns came over on the ADP dump and some didn’t.  Making a spreadsheet for ADP would give you the option of saying at the top of the column that this comes over from ADP data conversion and not needed unless you want to change that info.  Honestly, why isn’t it assumed that everything in your current system is accurate?  I just adds confusion to the data conversion saying you can add this field and change it if it’s not accurate in your current system.

We are not using it yet, July 1.

We are still deploying it.

We previously used an older version of ADP.

Initial setup feels complex at the moment.

An in-house team is implementing it.

Before choosing this product, we did some demos.

Payroll

BI reporting

Performance management

Onboarding

Employees now use an online application for onboarding.

• Recruitment

I have used it since 2007.

We did not encounter any deployment issues.

We did not encounter any stability issues.

We did not encounter any scalability issues.

Customer service is OK.

Technical support is good.

We previously used a different solution. We switched because of poor customer service and cost.

Initial setup was straightforward.

An in-house team implemented it.

I'm not sure about ROI; it is not my area.

Get an attorney to review the contract.

Before choosing this product, we also evaluated ADP, Ceridian, and Oracle.

• Performance management
• Cognos

It has given us more information.

• Comp admin for bonuses

I have used it for 10 years.

We have not encountered any deployment issues.

We have not encountered any stability issues.

We have not encountered any scalability issues.

Customer service is very good when you get their attention.

Technical support is very good when you get their attention.

We did not previously use a different solution.

The intuitive interface, reporting capabilities, and the fact that it really offers the full suite of HCM.

Allows approvals of various things to happen by a group of managers/leaders who are often traveling, located in a variety of places, etc.

From an implementation standpoint (not at my current organization), taking the time to truly listen and understand unique complexities that might be outside standard capabilities of the system.

Implementation (at former employer) - 8 months

Current user - 6 months (but company I'm with has been with it for much longer)

Yes at former employer - accommodating requirements by government contractor and Deltek.

No.

No.

Excellent.

Excellent.

Yes, Silkroad - it was terrible in every sense.

Much longer answer than I have time for.

In house.

Everything is negotiable.

Yes - Workday, Oracle, Kronos.

UTM

Increased productivity in HR and Payroll departments. Improved Benefits administration.

Longer time period with implementation team.

3 months.

UTM not set up correctly.

Implementation team - Awesome.

Post implementation team - Not going well.

OK.

No.

A lot to implement at once.

A vendor team - great experience.

Yes, ADP.

• BI
• Benefits Admin

We're able to get more access to info quicker.

Online enrollment has saved a lot of paperwork, reduced errors, improved efficiencies.

They need to update the open enrollment and life events process, make it more flexible, and update the look and feel.

Since 2009.

No issues.

No issues.

No problems.

Very good.

Very good.

Ceridian

Straightforward.

In-house team.

Workspace, Peoplesoft, Ceridian.