UKG Reviews

Recruitment, on-boarding, open enrollment.

We went from tracking our recruiting on an excel spreadsheet to have a well-functioning, process-oriented recruiting program in place!

Rollout of new products/communication is sometimes problematic. For instance, we were told that we would go onto the new recruiting product almost two years ago and we are still waiting. 

5 years.

We are new in implementation but I find the Business Intelligence Reporting to be a valuable part of the program.

It allows all business units to improve processes.

I would love to see a Text Box added to the Status page. When putting an employee on Leave of Absence, it would be great to have a place for notes!

6 months.

Yes, but I am not a part of the implementation team.

Not that I am aware of.

Not that I am aware of.

I have not had any contact with Customer Service yet.

I have not worked with Tech Support yet.

We used Workday.

I believe it was complex. The Team had a tight deadline and spent a large amount of their time pushing to hit these deadlines.

I believe they looked at Ceridian.

I am learning new aspects of the program every week and as new modules open I look forward to what this program will do for our business!

• Reporting

Capturing the data in a way we want!

I would like more real-time help.

I have used it since October 2016.

I did encounter deployment issues.

Customer service is not the most accessible; somewhat confusing.

Technical support is good because we have an excellent IT department who can work out the bugs. :)

Initial setup was complex. I think there were several areas that could have worked more efficiently.

The payroll and time management features are the most valuable.

Employees love to see their paychecks as soon as payroll has processed.

Some reports are not accurate.

I have used it for two years.

We have encountered deployment issues.

We have not encountered any stability issues.

We have not encountered any scalability issues.

Customer service is 10/10.

Technical support is 10/10.

We previously used a different solution. We switched because it did not have any report writing capabilities.

Initial setup was straightforward and complex.

I'm not sure about ROI.

I don't advise others about pricing and licensing.

Before choosing this product, we did not evaluate other options.

• Payroll

• Reliable

• Customer cases when we have problems

I have used it since Jan 2016.

We did encounter deployment issues; PTO expressions were a problem.

We did not encounter any stability issues.

We did not encounter any scalability issues.

Customer service is 7/10.

Technical support is 7/10.

We previously used ADP. We switched because our parent company switched.

Initial setup was complex; the previous payroll clerk set it up.

I don't know whether a vendor team or an in-house one implemented it.

I don't know about the ROI.

Pricing and licensing is not relevant to my position.

Before choosing this product, we did not evaluate other options.

• BI reporting

Our organization has been able to provide more accurate reporting as well as multiple dashboards with ease.

Onboarding and Performance Management are areas with room for improvement.

I have used it for one year.

We have not encountered any deployment issues. We had delays in our implementation; our benefit feeds did not go live until a month and a half after the rest of the system launched.

We have not encountered any stability issues.

We have not encountered any scalability issues.

Customer service is 7/10.

Technical support is 7/10.

We previously used a different solution. The system was not user-friendly and had a lot of restrictions.

Initial setup was a bit complex, as our project plan was not accurate and information needed to move forward was not provided in a timely manner.

A mixed team implemented it; we worked with Mosaic as well as Ultipro. Mosaic was very helpful during our implementation.

A lot of back-end configuration requires cases to be submitted.

• Business Intelligence

It allows me to disseminate the information in the way I see fit.

• Implementation

I have used it for six months.

We have encountered deployment issues; communication was very poor.

We have not encountered any stability issues.

We have not encountered any scalability issues.

Customer service is 6/10.

Technical support is 9/10.

We previously used a different solution. We switched because the compliance offered by Ultipro is up to par.

Initial setup was complex; the information was not clear.

An in-house team implemented it.

Before choosing this product, we did not evaluate other options.

All of the features are valuable.

We have been with Ultipro for 10 years; love it!

• BI reports

I have used it for 10 years.

We did not encounter any critical deployment issues.

We did not encounter any stability issues.

We did not encounter any scalability issues.

Customer service is great.

Technical support is great.

We previously used ADP. We switched because ADP had crappy reports.

Initial setup went OK.

We had a team implement it; the majority was done by our IT person.

This product was chosen for us by our IT dept.

It is a great product.