UKG Reviews, Competitors and Pricing

it_user633477

Specialist at a tech company with 51-200 employees

Apr 10, 2017

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We have not encountered any deployment issues.

What needs improvement?

Open enrollment

For how long have I used the solution?

I have used it for five years.

What was my experience with deployment of the solution?

We have not encountered any deployment issues.

What do I think about the stability of the solution?

We have encountered some stability issues with employee signon.

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How are customer service and support?

Customer Service:

UTLM great
Core needs improvement
Payment services not good at all

Technical Support:

Technical support is 4/10.

Which solution did I use previously and why did I switch?

We previously used ADP. We switched because it is better than their system.

What about the implementation team?

A team from Wise Consulting implemented it.

What's my experience with pricing, setup cost, and licensing?

It is expensive but for the most part worth it.

Which other solutions did I evaluate?

Before choosing this product, we also evaluated ADP and Paychex.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

Micole KayeSocial HR at a tech vendor with 1,001-5,000 employees

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Jun 1, 2017

Hi there, thank you for providing us with feedback. We're happy to hear we provide your organization with value. I do see you have some concerns, and I would like to help you find some solutions. If you are interested in working with me to resolve your concerns, please email me at micole_kaye@ultimatesoftware.com. Have a great day. Thank you.

it_user632985

Works at a tech company with 51-200 employees

Apr 10, 2017

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We have not encountered any stability or scalability issues.

What is most valuable?

Payroll

How has it helped my organization?

It is a working program.

What needs improvement?

Easier reporting

For how long have I used the solution?

I have used it for two weeks.

What was my experience with deployment of the solution?

We did encounter some deployment issues.

What do I think about the stability of the solution?

We did not encounter any stability issues.

What do I think about the scalability of the solution?

We did not encounter any scalability issues.

How are customer service and technical support?

Customer Service:

Customer service is 10/10.

Technical Support:

Technical support is 10/10.

Which solution did I use previously and why did I switch?

We did not previously use a different solution.

How was the initial setup?

I did not participate in the setup.

What about the implementation team?

A vendor team implemented it. I rate their level of expertise 8/10.

Which other solutions did I evaluate?

Before choosing this product, we did evaluate other options.

What other advice do I have?

It was a very enlightening and productive experience.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

Micole KayeSocial HR at a tech vendor with 1,001-5,000 employees

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Jun 1, 2017

Hi there, thank you for providing us with feedback. I see that you just recently started using UltiPro - welcome to the UltiFamily. Have a great day.

Buyer's Guide

UKG

October 2024

Free Report: UKG Reviews and More

Learn what your peers think about UKG. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.

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816,406 professionals have used our research since 2012.

it_user632883

Works at a tech company with 51-200 employees

Apr 9, 2017

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It is stable and scalable. All of the features are valuable.

What is most valuable?

All of the features are valuable.

How has it helped my organization?

We have been with Ultipro for 10 years; love it!

What needs improvement?

BI reports

For how long have I used the solution?

I have used it for 10 years.

What was my experience with deployment of the solution?

We did not encounter any critical deployment issues.

What do I think about the stability of the solution?

We did not encounter any stability issues.

What do I think about the scalability of the solution?

We did not encounter any scalability issues.

How are customer service and technical support?

Customer Service:

Customer service is great.

Technical Support:

Technical support is great.

Which solution did I use previously and why did I switch?

We previously used ADP. We switched because ADP had crappy reports.

How was the initial setup?

Initial setup went OK.

What about the implementation team?

We had a team implement it; the majority was done by our IT person.

Which other solutions did I evaluate?

This product was chosen for us by our IT dept.

What other advice do I have?

It is a great product.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

Micole KayeSocial HR at a tech vendor with 1,001-5,000 employees

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Jun 9, 2017

Hi there, thank you for the kind words. Happy to hear you have been enjoying Ultimate for so long! We're happy you are part of our UltiFamily. Have a great day! Thank you!

it_user631443

Accountant at a tech company with 51-200 employees

Apr 6, 2017

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The UTM feature is valuable. Customer Service and Rapid Response could be improved.

What is most valuable?

How has it helped my organization?

UTM has improved our productivity in having our timesheets produced in a timely manner, in order to process payroll earlier than we had with previous payroll product

What needs improvement?

Customer Service
Rapid Response

For how long have I used the solution?

I have used it for one year and three months.

What was my experience with deployment of the solution?

We have encountered deployment issues.

What do I think about the stability of the solution?

We have encountered stability issues.

What do I think about the scalability of the solution?

We have not encountered any scalability issues.

How are customer service and technical support?

Customer Service:

Customer service is 5/10.

Technical Support:

Technical support is 5/10.

Which solution did I use previously and why did I switch?

We previously used a different solution. We switched because of pricing.

How was the initial setup?

Initial setup was complex.

What's my experience with pricing, setup cost, and licensing?

Make sure that you specifically detail what items you currently work on; be specific in what you need and what you require to have.

Which other solutions did I evaluate?

Before choosing this product, we evaluated other options.

What other advice do I have?

Be patient.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

it_user632529

Sr Retirement Plans Specialist at a mining and metals company with 1,001-5,000 employees

Apr 2, 2017

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The benefits and BI features are valuable.

What is most valuable?

Benefits
BI

What needs improvement?

Automation, rules for life insurance, etc., are areas with room for improvement.

For how long have I used the solution?

I have used it for five years.

What was my experience with deployment of the solution?

We have not encountered any deployment issues.

What do I think about the stability of the solution?

We have not encountered any stability issues.

What do I think about the scalability of the solution?

We have not encountered any scalability issues.

How are customer service and technical support?

Customer Service:

I rate the level of customer service at a high level.

Technical Support:

I rate the level of technical support at a high level.

Which solution did I use previously and why did I switch?

We previously used Oracle.

How was the initial setup?

Initial setup was complex for our 401k.

What about the implementation team?

A consultant implemented it.

Which other solutions did I evaluate?

Before choosing this product, we did not evaluate other options.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

Micole KayeSocial HR at a tech vendor with 1,001-5,000 employees

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Jun 9, 2017

Hi there, thank you for providing us with feedback. We're happy to hear you enjoy our benefits and business intelligence features. Have a great day.

it_user633738

Works at a tech company with 51-200 employees

May 8, 2017

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Now that we have cleaned up our data, the reports are more accurate.

What is most valuable?

The support is great.

How has it helped my organization?

Now that we have cleaned up our data, the reports are much more accurate. I find the reports to be great.

What needs improvement?

Change how the drop boxes work so you can do them faster.

For how long have I used the solution?

The company has used it since 1999. I have used it since 2014.

What was my experience with deployment of the solution?

I wasn't involved with deployment.

What do I think about the stability of the solution?

We have not encountered any stability issues. The product is very stable.

What do I think about the scalability of the solution?

We have not encountered any scalability issues.

How are customer service and technical support?

Customer Service:

Customer service is very good.

Technical Support:

Technical support is very good.

Which solution did I use previously and why did I switch?

We did not previously use a different solution.

How was the initial setup?

I wasn't involved in the initial setup.

What about the implementation team?

I wasn't involved in the implementation.

What was our ROI?

I wasn't involved in determining ROI.

What's my experience with pricing, setup cost, and licensing?

Pricing and licensing are about normal for these services.

Which other solutions did I evaluate?

I wasn't involved in the evaluation process.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

Micole KayeSocial HR at a tech vendor with 1,001-5,000 employees

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May 18, 2017

Hi there - thank you for providing us with feedback. We're happy to hear you are enjoying your overall experience with us and our support. Have a great day. Thank you!

it_user633693

Works at a tech company with 51-200 employees

May 8, 2017

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The payroll and time management features are valuable.

What is most valuable?

The payroll and time management features are the most valuable.

How has it helped my organization?

Employees love to see their paychecks as soon as payroll has processed.

What needs improvement?

Some reports are not accurate.

For how long have I used the solution?

I have used it for two years.

What was my experience with deployment of the solution?

We have encountered deployment issues.

What do I think about the stability of the solution?

We have not encountered any stability issues.

What do I think about the scalability of the solution?

We have not encountered any scalability issues.

How are customer service and technical support?

Customer Service:

Customer service is 10/10.

Technical Support:

Technical support is 10/10.

Which solution did I use previously and why did I switch?

We previously used a different solution. We switched because it did not have any report writing capabilities.

How was the initial setup?

Initial setup was straightforward and complex.

What was our ROI?

I'm not sure about ROI.

What's my experience with pricing, setup cost, and licensing?

I don't advise others about pricing and licensing.

Which other solutions did I evaluate?

Before choosing this product, we did not evaluate other options.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

Micole KayeSocial HR at a tech vendor with 1,001-5,000 employees

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May 18, 2017

Hi there, thank you for providing us with feedback. We're happy to hear you are enjoying your overall experience with us. Have a great day.

it_user633603

Director at a tech company with 51-200 employees

Apr 30, 2017

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Provides online PTO Requests. The tool needs to differentiate weekdays from weekends when calculating the PTO hours.

What is most valuable?

Online PTO requests.

How has it helped my organization?

It eliminates paper PTO forms and saves us time and paper.

What needs improvement?

The feature needs to be able to differentiate weekdays from weekends when calculating the PTO hours when requesting PTO days.

For how long have I used the solution?

We have been using this solution for one year.

What was my experience with deployment of the solution?

I did not encounter any issues with deployment.

What do I think about the stability of the solution?

I did not encounter any issues with stability.

What do I think about the scalability of the solution?

I did not encounter any issues with scalability.

How are customer service and technical support?

I would give technical support a rating of 7/10.

Which solution did I use previously and why did I switch?

We used ADP and the customer service was bad.

How was the initial setup?

The initial setup was somewhat complex.

What about the implementation team?

We did the implementation in-house.

Which other solutions did I evaluate?

We evaluated Paychex and others.

What other advice do I have?

We made the right decision to switch to Ultimate Software.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

Micole KayeSocial HR at a tech vendor with 1,001-5,000 employees

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May 8, 2017

Hi there, thank you for providing us with feedback. We're happy to hear you are enjoying your overall experience with us. Your feedback is valuable to us and I sent your comments to the team so we can continuously improve in the future. Have a nice day.

Thank you,
Micole Kaye, Ultimate Software