UKG Reviews

• Benefits
• BI

Automation, rules for life insurance, etc., are areas with room for improvement.

I have used it for five years.

We have not encountered any deployment issues.

We have not encountered any stability issues.

We have not encountered any scalability issues.

I rate the level of customer service at a high level.

I rate the level of technical support at a high level.

We previously used Oracle.

Initial setup was complex for our 401k.

A consultant implemented it.

Before choosing this product, we did not evaluate other options.

Online PTO requests.

It eliminates paper PTO forms and saves us time and paper.

The feature needs to be able to differentiate weekdays from weekends when calculating the PTO hours when requesting PTO days.

We have been using this solution for one year.

I did not encounter any issues with deployment.

I did not encounter any issues with stability.

I did not encounter any issues with scalability.

I would give technical support a rating of 7/10.

We used ADP and the customer service was bad.

The initial setup was somewhat complex.

We did the implementation in-house.

We evaluated Paychex and others.

We made the right decision to switch to Ultimate Software.

• Information available to employees.
• Ease of processing payroll.

Getting employees to access their pay stub and general information.

Inactivates DD when employees leave for a short period. With our business, we hire, terminate, and rehire employees on a regular basis.

When I terminate employees, I do not check the “inactivate dd” box. However, on quite a few occasions, the DD is inactivated.

I have used it for four years.

There were a few glitches but otherwise, deployment was pretty smooth.

Customer service is a nine out of 10 - now that we have a good account manager; have gone thru many in the past and finally got a really good one.

Technical support is an eight out of 10.

We previously used a different solution and switched to have both an HR and payroll system that worked together.

Initial setup was complex.

A vendor team implemented it.

The support is great.

Now that we have cleaned up our data, the reports are much more accurate. I find the reports to be great.

Change how the drop boxes work so you can do them faster.

The company has used it since 1999. I have used it since 2014.

I wasn't involved with deployment.

We have not encountered any stability issues. The product is very stable.

We have not encountered any scalability issues.

Customer service is very good.

Technical support is very good.

We did not previously use a different solution.

I wasn't involved in the initial setup.

I wasn't involved in the implementation.

I wasn't involved in determining ROI.

Pricing and licensing are about normal for these services.

I wasn't involved in the evaluation process.

HR Core, BI, and Time Management (UTM).

Provides timely reports though BI!

Time management.

We have used this solution for almost two years.

There were issues with deployment. It was poorly launched due to a lack of personnel on our part.

I did not encounter any issues with stability.

I did not encounter any issues with scalability.

I would rate customer service as above average.

I would rate technical support as above average.

We evaluated Paylocity. We switched due to the implementation

I was not with the company at that time.

I was not with the company at that time.

• Platform configuration
• Workflow

We have been able to put responsibility out to managers to manage their employee information instead of submitting forms.

• All pages should be configurable.
• Effective date should be available in audit for all transactions.
• Should be able to delete salary plans after worksheets have been deployed and partially submitted but not closed. There is no audit needed for a salary plan that is not closed.

I have used it for two years but the company has had it for 10.

As a longtime customer, we have suffered through the inadequacies of the Onboarding Classic module. There should be a way to expedite conversion at a customer's request.

We did encounter stability issues.

We did not really encounter scalability issues.

General cases sometimes languish for weeks without resolution; have had varying levels of success with different technical resources.

I previously used a different solution, but this company had Ultimate.

• BI reporting

• Auditing

• Time management

I have used it for two years.

Implementation was incomplete.

Customer service is fabulous by some levels.

Technical support is hit and miss.

I wish the product were more integrated like a single solution.

• Core HR
• Compensation
• Benefits
• Payroll
• Absences.

• Fun, and easy to use on the cloud portion
• There is a need to manage back-office applications in order to get everything done which is a more complex setting with security not flowing through. Also, complexity in compensation plans is not accommodated. 
• Prorations over more then a pay period is not possible, so allocating mid-hire bonuses prorated will be a manual task to accomplish. 
• System slowdowns and bugs when processing payroll on Mondays and Tuesdays with too much high traffic from other customers. If you are patient, have a simple payroll, other requirements, and no rushes.
• Ultimate is cute and fun. 
• It creates more manual work at a slower pace, fills your week as a user, and as an enterprise you might want to utilize that time elsewhere. Also, the cost for services after implementation is out of this world.

Customer lead was nice!

• Bring all components for HR and payroll to the cloud. 
• Fix timeout issues and slowdowns when all customers are running payroll on Mondays and Tuesdays.