UKG Reviews

The UTM module has proven to be the most valuable solution within my organization.

Prior to the UTM module, there was an inaccuracy in FLSA compliance with the way we were processing overtime. Now we are 100% accurate.

Tax filing and quarter/year end process.

We have been using this solution for eight months.

We had issues with deployment. Opening balances were not loaded correctly.

I did not encounter any issues with stability.

I did not encounter any issues with scalability.

Customer service is a hit or miss, so I would give it a rating of 6/10.

I would give technical support a rating of 6/10.

We did not use a previous solution.

From my perspective, the setup was complex. There wasn't much insight on what needed to be done.

It was done through a vendor. I would give them a rating of -10/10. This was an awful experience.

We evaluated Workday, Ceridian, and ADP.

After all the kinks are worked out, this is a good product.

HR Core, BI, and Time Management (UTM).

Provides timely reports though BI!

Time management.

We have used this solution for almost two years.

There were issues with deployment. It was poorly launched due to a lack of personnel on our part.

I did not encounter any issues with stability.

I did not encounter any issues with scalability.

I would rate customer service as above average.

I would rate technical support as above average.

We evaluated Paylocity. We switched due to the implementation

I was not with the company at that time.

I was not with the company at that time.

• Platform configuration
• Workflow

We have been able to put responsibility out to managers to manage their employee information instead of submitting forms.

• All pages should be configurable.
• Effective date should be available in audit for all transactions.
• Should be able to delete salary plans after worksheets have been deployed and partially submitted but not closed. There is no audit needed for a salary plan that is not closed.

I have used it for two years but the company has had it for 10.

As a longtime customer, we have suffered through the inadequacies of the Onboarding Classic module. There should be a way to expedite conversion at a customer's request.

We did encounter stability issues.

We did not really encounter scalability issues.

General cases sometimes languish for weeks without resolution; have had varying levels of success with different technical resources.

I previously used a different solution, but this company had Ultimate.

• Payroll

• Reliable

• Customer cases when we have problems

I have used it since Jan 2016.

We did encounter deployment issues; PTO expressions were a problem.

We did not encounter any stability issues.

We did not encounter any scalability issues.

Customer service is 7/10.

Technical support is 7/10.

We previously used ADP. We switched because our parent company switched.

Initial setup was complex; the previous payroll clerk set it up.

I don't know whether a vendor team or an in-house one implemented it.

I don't know about the ROI.

Pricing and licensing is not relevant to my position.

Before choosing this product, we did not evaluate other options.

• Information available to employees.
• Ease of processing payroll.

Getting employees to access their pay stub and general information.

Inactivates DD when employees leave for a short period. With our business, we hire, terminate, and rehire employees on a regular basis.

When I terminate employees, I do not check the “inactivate dd” box. However, on quite a few occasions, the DD is inactivated.

I have used it for four years.

There were a few glitches but otherwise, deployment was pretty smooth.

Customer service is a nine out of 10 - now that we have a good account manager; have gone thru many in the past and finally got a really good one.

Technical support is an eight out of 10.

We previously used a different solution and switched to have both an HR and payroll system that worked together.

Initial setup was complex.

A vendor team implemented it.

• BI reporting

• Auditing

• Time management

I have used it for two years.

Implementation was incomplete.

Customer service is fabulous by some levels.

Technical support is hit and miss.

I wish the product were more integrated like a single solution.

• BI reporting

Our organization has been able to provide more accurate reporting as well as multiple dashboards with ease.

Onboarding and Performance Management are areas with room for improvement.

I have used it for one year.

We have not encountered any deployment issues. We had delays in our implementation; our benefit feeds did not go live until a month and a half after the rest of the system launched.

We have not encountered any stability issues.

We have not encountered any scalability issues.

Customer service is 7/10.

Technical support is 7/10.

We previously used a different solution. The system was not user-friendly and had a lot of restrictions.

Initial setup was a bit complex, as our project plan was not accurate and information needed to move forward was not provided in a timely manner.

A mixed team implemented it; we worked with Mosaic as well as Ultipro. Mosaic was very helpful during our implementation.

A lot of back-end configuration requires cases to be submitted.

• Business Intelligence

It allows me to disseminate the information in the way I see fit.

• Implementation

I have used it for six months.

We have encountered deployment issues; communication was very poor.

We have not encountered any stability issues.

We have not encountered any scalability issues.

Customer service is 6/10.

Technical support is 9/10.

We previously used a different solution. We switched because the compliance offered by Ultipro is up to par.

Initial setup was complex; the information was not clear.

An in-house team implemented it.

Before choosing this product, we did not evaluate other options.