- System administration
- BI reporting
- Onboarding
- ESS
Sr. HRIS Analyst at a media company with 501-1,000 employees
The system administration and ESS features are valuable.
What is most valuable?
How has it helped my organization?
At my current organization, we are just starting our implementation project. At my past companies, UltiPro has improved service delivery to employees, streamlined processes, improved efficiencies, and given time back to employees.
What needs improvement?
Global employee management features are limited. I would love to see the ability to add tables to store increments for supplemental life when using the age-graded rates setup.
For how long have I used the solution?
I have used it for eight years.
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UKG
February 2025

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839,422 professionals have used our research since 2012.
What was my experience with deployment of the solution?
Implementation in 2009-2010 was a bit bumpy due to changes with the UltiPro project team.
What do I think about the stability of the solution?
System stability is generally good and issues are typically addressed quickly.
What do I think about the scalability of the solution?
We have not encountered any scalability issues up to this point.
How are customer service and support?
Customer Service:
Customer service is generally very good. Response times can be slower during peak times (i.e., open enrollment, year-end, etc.).
Technical Support:Technical support is very good.
What about the implementation team?
An in-house team implemented it.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Works at a financial services firm with 51-200 employees
The Talent Management and Business Intelligence features are valuable.
What is most valuable?
Talent Management and Business Intelligence are the most valuable features.
How has it helped my organization?
We have gone to a paperless orientation.
What needs improvement?
One area with room for improvement is having communication on all the different aspects UltiPro has to offer and how it will improve our organization. A big problem has been "you don't know what you don't know" and we find out really useful information by accident and once we've ran into a problem.
For how long have I used the solution?
I have used it for five months.
How are customer service and technical support?
Customer Service:
Customer service is hit or miss. We keep being told that Ulti wants to provide top-notch customer service, but it's not being delivered when you have to wait days, weeks, or even months to get issues worked on/resolved.
Technical Support:Depends on what type of technical support we need and what subject area it is in. Sometimes, it takes a while to get the support we need and have a frustration period having to wait.
Which solution did I use previously and why did I switch?
We previously used a different solution. We switched because it was not capable of doing the things we needed for our organization.
How was the initial setup?
Initial setup was complex. Our implementation manager did not take the time to really learn the ins and outs of our organization, and therefore did not help us do the best setup we could have had. We also received a lot of generic emails that we found out later did not apply to us, and therefore we were frustrated trying to do work that didn't need to be done. We have found that a lot of setup has needed to be corrected when putting in cases for problems that have been arising.
What about the implementation team?
An in-house team implemented it.
Which other solutions did I evaluate?
Before choosing, we vetted many systems.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
UKG
February 2025

Learn what your peers think about UKG. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
839,422 professionals have used our research since 2012.
Analyst at a pharma/biotech company with 1,001-5,000 employees
The Payroll, Benefits Administration, and Compensation Management features are valuable.
What is most valuable?
- Payroll
- Benefits Administration
- Compensation Management
How has it helped my organization?
- Creating salary worksheets in the Compensation Management module for our yearly merits
What needs improvement?
I wish UltiPro had the functionality as an administrator to view a user's screen or what they are viewing when trying to help troubleshoot if the user is not onsite.
For how long have I used the solution?
I have been using it myself for two years; our company, 10 years.
What was my experience with deployment of the solution?
I was not with the company when they deployed it.
What do I think about the stability of the solution?
We have not encountered any stability issues.
What do I think about the scalability of the solution?
We have not encountered any scalability issues.
How are customer service and technical support?
Customer Service:
Customer service is 8/10.
Technical Support:Technical support is 7/10.
Which solution did I use previously and why did I switch?
I used InfinityHR at my past job but starting using UltiPro when I switched jobs.
What's my experience with pricing, setup cost, and licensing?
The price for the product is high but it has a lot of functionality.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Works at a manufacturing company with 1,001-5,000 employees
The most valuable features are the payroll and the tax payments and processing. Making adjustments should be easier.
What is most valuable?
The most valuable features are the payroll and the tax payments and processing.
How has it helped my organization?
The web processing has enhanced processing.
What needs improvement?
Making adjustments should be easier and in the web; also, tax recon in the web.
For how long have I used the solution?
I have used it since 2010.
What was my experience with deployment of the solution?
We have encountered deployment issues. At our Chicopee location, we had a bad implementation person.
What do I think about the stability of the solution?
We have not encountered any stability issues.
What do I think about the scalability of the solution?
We have not really encountered any scalability issues.
How are customer service and technical support?
Customer Service:
Customer service is 5/10.
Technical Support:Technical support is 6/10.
Which solution did I use previously and why did I switch?
We did not previously use a different solution.
How was the initial setup?
Initial setup was complex understanding what we will need.
What about the implementation team?
An in-house team implemented it.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Hi there - thank you for providing us with feedback. I'm happy to hear you find our payroll features valuable. I do see you have some concerns. I'm wondering if I can assist you in improving your experience with us. If you're interested in working with me to find some solutions, feel free to reply here or email me at micole_kaye@ultimatesoftware.com. Have a great day. Thank you.
Payroll Manager at a hospitality company with 1,001-5,000 employees
We've been able to cut down on payroll processing errors, analyze our benefits for accuracy, and eliminate foreseeable issues with effective reporting.
What is most valuable?
Business Intelligence
BackOffice & Web Access
Tech Support
How has it helped my organization?
With their assistance, we've been able to cut down on payroll processing errors, analyze our benefits for accuracy, and eliminate foreseeable issues with effective reporting.
What needs improvement?
Hard to mention one, but perhaps only the amount of time it takes to reach customer support, but once you're on the phone with someone, they seem to know exactly how to fix things given the right info.
For how long have I used the solution?
Myself only one year, but my organization has been on the platform for four years.
What was my experience with deployment of the solution?
None that I am aware of. Our account manager was able to listen to our needs and determine how much work needed to go in so that we would prepare.
What do I think about the stability of the solution?
Seldom, if any.
What do I think about the scalability of the solution?
None.
How is customer service and technical support?
Customer Service:
10 out of 10!
Technical Support:10 out of 10!
How was the initial setup?
It was straightforward, but we took a while to ensure that the platform would serve our organization the right way.
What about the implementation team?
In-house.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Payroll/Pension Manager at a insurance company
Features I like include ESS, HR/Payroll Core.
What is most valuable?
ESS, HR/Payroll Core.
What needs improvement?
Payroll processing/tax filing.
For how long have I used the solution?
12 years.
What was my experience with deployment of the solution?
I was not employed at that time.
How are customer service and technical support?
Customer Service:
8/10, our company has had issues with response time, but being in payroll my response time has been fairly quick and timely.
Technical Support:9/10, there are times we are able to stump the tech.
Which solution did I use previously and why did I switch?
We are currently using Kronos Workforce Ready Time Labor Management. We switched from UTM because the reporting feature was HORRIBLE and UTM could not really address our needs and issues.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Sr. HRIS Analyst at a individual & family service with 1,001-5,000 employees
Corrects gaps in talent/comp, but requires improvements in reporting and talent suite
What is our primary use case?
Full suite.
How has it helped my organization?
Correcting gaps in talent/comp as well as reporting compared to other vendors.
What is most valuable?
Platform configuration.
What needs improvement?
Reporting and talent suite.
For how long have I used the solution?
More than five years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Works at a engineering company
Our employee performance reviews are now online.
What is most valuable?
We just love everything we are using. We are excited to take what we have learned and implement new areas that will help our managers and employees.
How has it helped my organization?
Our performance review process is probably the best example. We have gone form 1200 employees processing paper reviews to having everything being online and at our finger tips.
What needs improvement?
The area of improvement is probably in the area of benefits. Maybe we are not set up correctly. It seems like we have to make a lot of corrections.
For how long have I used the solution?
We went live in July, 2014.
What was my experience with deployment of the solution?
We did have deployment issues. We had employees that were not assigned to the correct states and we are still doing W-2 corrections.
What do I think about the stability of the solution?
We do not encounter stability issues very often.
What do I think about the scalability of the solution?
I did not encounter any issues with scalability.
How are customer service and technical support?
Customer Service:
I would give customer service a rating of 6/10. Our rep does not seem to know very much.
Technical Support:Technical support is good.
Which solution did I use previously and why did I switch?
We used ABRA. It was not employee friendly.
How was the initial setup?
The setup was pretty straightforward.
What about the implementation team?
We implemented the software in-house.
What's my experience with pricing, setup cost, and licensing?
It may seem pricey, but isn't in the long run for what you get.
Which other solutions did I evaluate?
We evaluated ABRA.
What other advice do I have?
Go for it!
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Hi there, congratulations on successfully transforming your performance review process. That's huge!
Thank you for sharing your experience with us. Your feedback is valuable and I sent it to the team to help us continuously improve. Please let me know if there is anything I can do to improve in the future.
Thank you,
Micole Kaye, Ultimate Software

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Hi Jeff, thank you for providing us with feedback. We're thrilled to hear UltiPro has improved service delivery to employees, streamlined processes, improved efficiencies, and given time back to employees at your former organizations. Please let me know if there is anything I can do to ensure the implementation process runs smoothly. Have a great day!