UKG Reviews

We use payroll via back office.

The payroll function is immaculate; we rely on it 100%.

• Recruiting upgrading from v10 to v14

It was a Y2K solution; we implemented it in 1999.

We have not encountered any deployment issues.

We have not encountered any stability issues.

We have not encountered any scalability issues.

It seems our NSR changes quite frequently (because of good opportunities for the NSR). However, I've spoken to so many new people lately (not my NSR) that customer service is sometimes frustrating.

Level 2 support is not frequently needed; however, most of them are good at what they do.

We have been using Ultipro since Y2K.

A vendor team implemented it.

Salesmen from Ultipro seem to be intent on the sale... then they disappear!

• System administration
• BI reporting
• Onboarding
• ESS

At my current organization, we are just starting our implementation project. At my past companies, UltiPro has improved service delivery to employees, streamlined processes, improved efficiencies, and given time back to employees.

Global employee management features are limited. I would love to see the ability to add tables to store increments for supplemental life when using the age-graded rates setup.

I have used it for eight years.

Implementation in 2009-2010 was a bit bumpy due to changes with the UltiPro project team.

System stability is generally good and issues are typically addressed quickly.

We have not encountered any scalability issues up to this point.

Customer service is generally very good. Response times can be slower during peak times (i.e., open enrollment, year-end, etc.).

Technical support is very good.

An in-house team implemented it.

Talent Management and Business Intelligence are the most valuable features.

We have gone to a paperless orientation.

One area with room for improvement is having communication on all the different aspects UltiPro has to offer and how it will improve our organization. A big problem has been "you don't know what you don't know" and we find out really useful information by accident and once we've ran into a problem.

I have used it for five months.

Customer service is hit or miss. We keep being told that Ulti wants to provide top-notch customer service, but it's not being delivered when you have to wait days, weeks, or even months to get issues worked on/resolved.

Depends on what type of technical support we need and what subject area it is in. Sometimes, it takes a while to get the support we need and have a frustration period having to wait.

We previously used a different solution. We switched because it was not capable of doing the things we needed for our organization.

Initial setup was complex. Our implementation manager did not take the time to really learn the ins and outs of our organization, and therefore did not help us do the best setup we could have had. We also received a lot of generic emails that we found out later did not apply to us, and therefore we were frustrated trying to do work that didn't need to be done. We have found that a lot of setup has needed to be corrected when putting in cases for problems that have been arising.

An in-house team implemented it.

Before choosing, we vetted many systems.

• Payroll
• Benefits Administration
• Compensation Management

• Creating salary worksheets in the Compensation Management module for our yearly merits

I wish UltiPro had the functionality as an administrator to view a user's screen or what they are viewing when trying to help troubleshoot if the user is not onsite.

I have been using it myself for two years; our company, 10 years.

I was not with the company when they deployed it.

We have not encountered any stability issues.

We have not encountered any scalability issues.

Customer service is 8/10.

Technical support is 7/10.

I used InfinityHR at my past job but starting using UltiPro when I switched jobs.

The price for the product is high but it has a lot of functionality.

The most valuable features are the payroll and the tax payments and processing.

The web processing has enhanced processing.

Making adjustments should be easier and in the web; also, tax recon in the web.

I have used it since 2010.

We have encountered deployment issues. At our Chicopee location, we had a bad implementation person.

We have not encountered any stability issues.

We have not really encountered any scalability issues.

Customer service is 5/10.

Technical support is 6/10.

We did not previously use a different solution.

Initial setup was complex understanding what we will need.

An in-house team implemented it.

Business Intelligence

BackOffice & Web Access

Tech Support

With their assistance, we've been able to cut down on payroll processing errors, analyze our benefits for accuracy, and eliminate foreseeable issues with effective reporting.

Hard to mention one, but perhaps only the amount of time it takes to reach customer support, but once you're on the phone with someone, they seem to know exactly how to fix things given the right info.

Myself only one year, but my organization has been on the platform for four years.

None that I am aware of. Our account manager was able to listen to our needs and determine how much work needed to go in so that we would prepare.

Seldom, if any.

None.

10 out of 10!

10 out of 10!

It was straightforward, but we took a while to ensure that the platform would serve our organization the right way.

In-house.

ESS, HR/Payroll Core.

Payroll processing/tax filing.

12 years.

I was not employed at that time.

8/10, our company has had issues with response time, but being in payroll my response time has been fairly quick and timely.

9/10, there are times we are able to stump the tech.

We are currently using Kronos Workforce Ready Time Labor Management. We switched from UTM because the reporting feature was HORRIBLE and UTM could not really address our needs and issues.

Full suite.

Correcting gaps in talent/comp as well as reporting compared to other vendors.

Platform configuration.

Reporting and talent suite.