UKG Reviews

The ability to get data in and out of Ulti is seamless and easy. This feature has helped us to integrate with legacy systems as well with systems not supported by HRIS.

We have been able to get finance data into our lawson system without us having to us the Lawson HR/Payroll product. We have also been able to run our physician contracts through BI and Ulti Documents. It has been a great time saver that keeps us from having to track down paper and to have to file them.

Documents upload and the way it is used for life events, it is too many steps to process. The documents go one place and the life event approval is in another place. Same as other situations that require documents.

Since 1996!

Not at all. We have moved from DOS to Windows as well as adding other companies on to the system as we have grown. We actually did a conversion from a mainframe system during 9-11 and we managed to get it all done remotely.

Not at all.

Not at all, we continue to add new companies all the time!

I have watched customer service grow over the years, as they have implemented the customer portal and the direct access to support.

Good, have been very responsive when needed, which is not to often.

Paper system to Dos ult, the other half of the company was on a mainframe system. We merged companies and did an RFI and determined that Ulti was the best solution for us.

lol..complex back in the DOS days, but easier as we went to Windows, asp, .net and now SaaS.

We used Ulti and they were awesome.

Makes sure you have the employee count correct, we use our database to store employees that we do not pay, so they are not included in our count.

We have evaluated HCM several times, first in 2000, then in 2007 then as recently as 2016. We have continued to show that Ulti has been the best choice for our organization.

This product continues to grow and improve, which you don't see that happen often with HCM companies. They also listen to their customers.

• Payroll

• SaaS upgrade
• GL

• Less IT needs for upgrades

I have used it since 2015.

We have encountered little deployment issues, here and there.

We have encountered little stability issues, here and there.

We have encountered little scalability issues, here and there.

Customer service is good.

Technical support is good.

We did not previously use a different solution.

A joint vendor and in-house team implemented it.

Pricing is high for a limited license.

Before choosing this product, we did evaluate other options, but I don't remember which ones.

We currently use onboarding, UTA and Core. Most valuable is the promised improvement in customer service (rapid response).

I would like to see better integration and less paper.

I have used it since the beginning.

We did not encounter any deployment issues; complex company and complex needs.

We did not encounter any stability issues.

We did encounter scalability issues.

Customer service is average most of the time.

Technical support is occasionally great; sometimes good.

We did not previously use a different solution.

An in-house team implemented it.

ROI is unknown.

• Administration

• Interfacing to other products

I have used it for two years.

• Too many updates

Customer service is good.

Technical support is good.

We previously used Oracle.

Not using all the features.

Talent Management and Business Intelligence are the most valuable features.

We have gone to a paperless orientation.

One area with room for improvement is having communication on all the different aspects UltiPro has to offer and how it will improve our organization. A big problem has been "you don't know what you don't know" and we find out really useful information by accident and once we've ran into a problem.

I have used it for five months.

Customer service is hit or miss. We keep being told that Ulti wants to provide top-notch customer service, but it's not being delivered when you have to wait days, weeks, or even months to get issues worked on/resolved.

Depends on what type of technical support we need and what subject area it is in. Sometimes, it takes a while to get the support we need and have a frustration period having to wait.

We previously used a different solution. We switched because it was not capable of doing the things we needed for our organization.

Initial setup was complex. Our implementation manager did not take the time to really learn the ins and outs of our organization, and therefore did not help us do the best setup we could have had. We also received a lot of generic emails that we found out later did not apply to us, and therefore we were frustrated trying to do work that didn't need to be done. We have found that a lot of setup has needed to be corrected when putting in cases for problems that have been arising.

An in-house team implemented it.

Before choosing, we vetted many systems.

• Tutorials

It has helped with keeping track of employees time sheets, wage garnishments, and 401(k) deferrals.

• Tax services with W-2s and 1095Cs

I have used it since 2015. I use Payroll Gateway.

We did encounter deployment issues. This was out first year using the printing services, and our W-2s were done incorrectly for three of our states. When the W-2Cs were redone, instead of sending to them to us printed out, they contacted us a day before payroll was to be run; stated 2851 copies to be printed by us and sorted and passed out ourselves; and never once offered to refund our money we paid for the services they proved they screwed up on.

The second year we have paid for the 1095Cs and we get errors every time for name discrepancies, but do not seem to get it with our W-2. Why is it not caught before the 1095Cs are filed? It is the only thing I'm unhappy about.

We did encounter stability issues. We got a new acct manager and not happy with him.

We did encounter scalability issues.

Customer service is 5/10.

Technical support is 8/10.

We did not previously use a different solution.

Initial setup was complex.

Before Ultipro, we previously used ADP and they never had this kind of issues with our W-2; we did them in-house.

The core features enabling employee self-serve functions and automation of workflows have been extremely helpful in our organization's drive to become paperless. The reporting function is better than any other HRIS system I've seen or worked with

The reporting functionality specifically has provided our organization with real-time, customized data, allowing us to make data-driven decisions and build programs based on actual data.

Improvements in processes and being able to track our turnover statistics to assess the effectiveness of retention efforts and programs.

1.5 years

We had a few bumps in the road, which is to be expected with any large-scale implementation. From the employee perspective, it was largely seamless.

No.

No.

7 - during implementation I believe our consultants were over-worked, so while they were extremely knowledgeable, they were not always accessible. Post-implementation, customer service has been great.

Great if you know the right questions to ask.

We did not have a system prior to the Ultipro implementation.

It was complex and would have been nice to have more guidance. We didn't always know the right questions to ask, so we didn't always get the right information, but overall was pretty good.

In-house team.

It is expensive, but provides a lot of functionality and can meet most of our needs.

Yes, but it was prior to my joining the organization, so I'm not aware of the details.

• ACA compliance
• Business intelligence
• UTM
• Benefits open enrollment
• Onboarding (currently in implementation)

There are numerous examples of how it has improved the way my organization functions, but the primary impacts have been: moving from paper timesheets to electronic; allowing employees the ability to view pay statements online; and this year, we moved to ACA compliance monitoring offered by UltiPro and it was a streamlined and organized process.

I have used it for nearly 10 years with different organizations.

We did not encounter any major deployment issues, but we also utilized a consultant for the deployment.

Customer service is Amazing!!!! 10++++

Technical support is very good.

We switched from PeopleSoft to UltiPro; greatest decision ever for our small company of only 150 employees.

Initial setup was complex, but manageable.

An in-house team with an external consultant implemented it.

We haven't measured ROI exactly, but see the Improvements to My Organization section for a couple of examples.

Before choosing this product, we also evaluated Ceridian and Workday.