UKG Reviews

We use it for human resources features such as PTOs. We schedule our time off in the solution. We also use it for handling our paychecks. So, we use it for all the major processes. I can also see the company hierarchy there.

We use it as a full SaaS solution directly from UKG. It is a cloud solution, and we must be using its latest version.

I don't know the metrics, but I know it is way easier now to contact the HR people. It has everything inside the system. So, everything seems faster and more smooth, but I can't give any metrics.

The fact that I can see the whole HR information in a single point is valuable. There is a unified view of everything, which is good. Previously, we had many different systems for each part of the information. Now, it is all centralized. It is very good.

The navigation on the screen could be better. Sometimes, I have to dig a little bit deep to find what I need. Everything is there. It just needs to be a little bit smoother.

I have been using this solution since the beginning of this year. We had a major transition in the company and changed to this system.

It is very stable. I never saw any issues there.

It seems scalable. We probably have more than 2,000 users on this solution.

Everyone in the company uses it at different levels. Managers have a different type of access. My manager can see all of my information and my colleagues' information. I can't see anybody beyond me.

We don't seem to have any plans to increase its usage. It is already being used completely. I believe the last model we deployed was case management so that we can raise tickets directly to the HR department.

I never had a chance to talk to them.

We were using Workday before, and I'm really glad we changed to UKG. Workday is not user-friendly. I don't know if it was the way the company was using it or if it is the way Workday is, but UKG seems way better to me.

I was not a part of its deployment.

I believe it was a third party. We don't have all the hands we need to deploy it ourselves.

In terms of maintenance, I believe it is not required because we are using it on the cloud. If anything happens, people from UKG will handle it.

I would advise checking the entirety of the use cases they have. We started with a few modules, and then the company found out that they had different modules that could be incremented in the solution, and now, we are using more parts of the system. So, evaluate everything before making a decision and make sure you have all the features you need right from the beginning.

I would rate it an eight out of ten. It is a very good solution. They are on a good path. It definitely has room for improvement like every other solution in the market. They just need to improve it a little bit in terms of usability, and that's all. It looks complete to me.

Payroll would be the primary function.  However, having the HR and T&L module integrated with the payroll system makes my overall job easier. 

One system for all modules makes is easier to administer employee data. The new hire onboarding makes it quick and easy to assign required forms and to see that the forms are completed.

Payroll, P&L, and HR modules. One system for all modules makes is easier to administer employee data. Reports can be customized and downloaded to multiple formats.

The self service benefit enrollment tool could be more user friendly.  Employees that are not computer savvy tend to have more difficulty and require help from the administrator. 

No issues.

No issues.

10 out of 10.

No.

It was straightforward. The type of data requested was not unusual or difficult to gather.

With HR systems, you get what you pay for. Cookie cutter systems have little customization and will typically cost less. However, they have limitations to what the system can do. SuiteHR is not a cookie cutter system and is customized to a business's needs. The pricing is inline with other similar systems.

Yes. Bamboo and ADP.

The system is highly customized.

• The solution is extremely configurable.
• The reporting functionality is fantastic.
• It offers a full suite of integrated HRIS.

The most dramatic impact that I have seen, especially for smaller firms, is a direct, appropriate impact to improve segregation of duties, best practices, and well-defined security roles. This is above and beyond meeting the expectation of consistent, accurate payrolls and reporting.

Like most SaaS providers today, the improvement potential lies in the service offering rather than the product. Prompt, knowledgeable, SME service is a must-have to support product champions. I personally preferred the tiered service solution they had five years ago to the current solution where first level support relays information back and forth between the client and the SME. When the translation is conducted by non-SME support, much is “lost in translation” and this can be very costly, because it is extremely time-consuming and often results in miscommunication.

In total, both in consulting and employee functions, eight years.

As with any implementation, do your homework and be prepared. The implementation team will be ready to advance your solution to production promptly. Engage all appropriate internal teams well in advance of the start of implementation.

Not at all. Ultipro is a steadfast, reliable solution.

Not at all. The product is quite flexible and user-friendly.

Technical support, at the level of true technical SMEs, is fantastic. In my experience, this level of support is very knowledgeable and provides solid solutions.

I have experience implementing Ultipro from a number of different solutions. Ultipro is far and away the leader in SaaS products, especially when a $1M solution is not appropriate. It offers a fully configurable, flexible, integrated solution, with a volume-driven cost point.

Ultipro’s implementation team is flexible and result-driven. They are adaptive to the needs of the client, and offer complex solutions as needed to achieve a successful implementation.

Ultipro is not an altogether frugal solution. However, it does deliver. Additionally, it offers volume-driven flexibility in cost.

I have evaluated many options along with Ultipro, including Workday, ADP, Paycom, PeopleSoft, and Oracle.

Ultipro is the Cadillac SaaS solution, especially when a costly $1M solution is not appropriate.

I find the easy-to-use administrator interface very valuable in training and orientation of new payroll associates. We have leveraged the Business Intelligence module highly and find it the best reporting solution available.

We have been able to automate away from paper forms and integrate the hiring and time management functions into our core electronic system.

I would like to see more standard integrations available with UltiPro in external vendors, and I would like the look and feel of UltiPro's time management to get a facelift.

Ultipro does not have preconfigured integrations with our external vendors for our health insurance, 401(k), or stock program to name a few. This requires us to build reports in their business intelligence module, manipulate the data to get it in the approved format, and manually import the date into a secure vendor site. As we use large providers for all of our interactions I am surprised UltiPro has not done work to standardize this as a service to its customers.

UltiPro’s time management system originally a separate system that they have incorporated into their core deck of products. As such it has a different look and feel that is not easy to get used to.

Also, the navigation and report writing functions require different logical steps that can be confusing to new users. I would like to see them incorporate the UTM function into their core system more.

I have used it for 5+ years.

We have not encountered any deployment issues.

We have not encountered any stability issues.

We have not encountered any scalability issues.

I rate the level of customer service moderate to high. The core customer service is good; however, the tax relations department can be difficult to get in contact with.

I rate the level of technical support as high.

We previously used ADP and we switched for pricing and stability issues.

The initial setup was straightforward.

A vendor team and in-house combination implemented it, and the vendor team was great to work with.

The ease of use. Ultipro is easy for both the tech savy HR person to those with limited knowledge of using HCM applications.

We were able to automate several job changes where our team made several data entry mistakes. By doing this it reduced cost being misallocated in the GL.

Customization of labels in headers on the pages to fit the actual business verbiage used at your specific organization.

10 plus years.

No.

No.

No.

Scale of 1-10, 7.

Scale of 1-10, 8.

Straight orward if you have a general understand of the offering. I would suggest for new implementations diving more into the functions of the organization and tying specific function of Ultipro to a problem so that the benefit of the investment can be seen faster.

In-house scale of 1-10, 5.

No.

Yes, ADP.

• Payroll

• SaaS upgrade
• GL

• Less IT needs for upgrades

I have used it since 2015.

We have encountered little deployment issues, here and there.

We have encountered little stability issues, here and there.

We have encountered little scalability issues, here and there.

Customer service is good.

Technical support is good.

We did not previously use a different solution.

A joint vendor and in-house team implemented it.

Pricing is high for a limited license.

Before choosing this product, we did evaluate other options, but I don't remember which ones.

We currently use onboarding, UTA and Core. Most valuable is the promised improvement in customer service (rapid response).

I would like to see better integration and less paper.

I have used it since the beginning.

We did not encounter any deployment issues; complex company and complex needs.

We did not encounter any stability issues.

We did encounter scalability issues.

Customer service is average most of the time.

Technical support is occasionally great; sometimes good.

We did not previously use a different solution.

An in-house team implemented it.

ROI is unknown.

Time and attendance are the most valuable features.

It went from being a manual operation to an electronic one.

The submit button sometimes does not work and the timesheet stays in the "In Progress" mode. This means the employee has to be told that their timesheet was not submitted and they need to resubmit.

I have used it since 2005.

We did encounter deployment issues, but the UltiPeeps helped us.

We sometimes encounter stability issues.

We have encountered scalability issues, and IT has had to get involved to help with our settings.

Customer service is very good.

Technical support is very good.

We previously used ADP. We switched because they forgot about client service.

Initial setup was complex and we were frustrated because it was so different than the environment from where we came.

A vendor team implemented it; they were very good.

The ROI is priceless.

Pricing and licensing is reasonable.

Before choosing this product, we also evaluated Ceredian.

We are contacted on a regular basis by other vendors and we always tell them that we are totally satisfied with our current solution. I cannot say anything that would be a better recommendation than this!!